Norton can't delete gnida[1].swf, help!

Unknown

My norton virusscan on access gave me a pop up message a few mins ago with this file saying that it couldn't delete it or move it or clean it. It says that it's a Trojan and Generic Downloader.bk. Anyone know anything about this or what I should do?

Katana

Hello and welcome to the forums

My name is Katana and I will be helping you to remove any infection(s) that you may have.

Please observe these rules while we work:
1. If you don't know, stop and ask! Don't keep going on.
2. Please reply to this thread. Do not start a new topic.
3. Please continue to respond until I give you the "All Clear"
(Just because you can't see a problem doesn't mean it isn't there)

If you can do those three things, everything should go smoothly

Click here to download HJTinstall.exe

• Save HJTinstall.exe to your desktop.
• Double click on the HJTinstall.exe icon on your desktop.
• By default it will install to C:\\Program Files\\Trend Micro\\Hijack This.
• Click I accept
• Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
• Click Save to save the log file and then the log will open in notepad.
• Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
• Come back here to this thread and Paste the log in your next reply.
• DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.

Katana

Whilst we appreciate that you may be busy, it has been 7 days or more since we heard from you. This topic is now closed.

Infections can change and fresh instructions will now need to be given.
If you wish to reopen your topic, please send a Private Message (PM) to Trogan with a link to your thread.

If you are not the user who started this thread, you must start your own Thread instead