i need help!!! plzzzz

Unknown
edited January 2008 in Spyware & Virus Removal
im just new here, and i need help.. may laptop got a virus win32:adware-gen. it was detected by my antivirus avast but i dont know how to remove it.. can someone help me?.. please....

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:35:22 AM, on 1/5/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16575)
Boot mode: Normal
Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_SL.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\PROGRA~1\HEWLET~1\Shared\HPQTOA~1.EXE
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Users\Emjey\AppData\Local\Temp\Temp2_hijackthis.zip\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://search.bearshare.com/sidebar.html?src=ssb
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.bearshare.com/sidebar.html?src=ssb
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.bearshare.com/sidebar.html?src=ssb
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr8/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.bearshare.com/sidebar.html?src=ssb
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
R3 - URLSearchHook: (no name) - {1BB22D38-A411-4B13-A746-C2A4F4EC7344} - (no file)
O1 - Hosts: ::1 localhost
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~3\Office12\GRA8E1~1.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\program files\mcafee\virusscan\scriptcl.dll (file missing)
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [HP Health Check Scheduler] C:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [WAWifiMessage] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0\bin\jusched.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [YSearchProtection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
O4 - HKCU\..\Run: [Yahoo Messengger] C:\Windows\system32\SCVHSOT.exe
O4 - HKCU\..\Run: [Runonce] C:\Windows\smss.exe
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Bluetooth.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O13 - Gopher Prefix:
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/resources/VistaMSNPUplden-ph.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~3\Office12\GR99D3~1.DLL
O23 - Service: AddFiltr - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\AddFiltr.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\CLSched.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: McAfee E-mail Proxy (Emproxy) - Unknown owner - C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe (file missing)
O23 - Service: HP Health Check Service - Hewlett-Packard - C:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Roxio\Roxio MyDVD Basic v9\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: McAfee HackerWatch Service - Unknown owner - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe (file missing)
O23 - Service: McAfee Update Manager (mcmispupdmgr) - Unknown owner - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe (file missing)
O23 - Service: McAfee Services (mcmscsvc) - Unknown owner - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe (file missing)
O23 - Service: McAfee Network Agent (McNASvc) - Unknown owner - c:\program files\common files\mcafee\mna\mcnasvc.exe (file missing)
O23 - Service: McAfee Scanner (McODS) - Unknown owner - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe (file missing)
O23 - Service: McAfee Protection Manager (mcpromgr) - Unknown owner - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe (file missing)
O23 - Service: McAfee Redirector Service (McRedirector) - Unknown owner - c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe (file missing)
O23 - Service: McAfee Real-time Scanner (McShield) - Unknown owner - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe (file missing)
O23 - Service: McAfee SystemGuards (McSysmon) - Unknown owner - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe (file missing)
O23 - Service: McAfee Personal Firewall Service (MpfService) - Unknown owner - C:\Program Files\McAfee\MPF\MPFSrv.exe (file missing)
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe
--
End of file - 11731 bytes

Comments

  • gringo_prgringo_pr Puerto Rico
    edited January 2008
    Hello and Welcome to the forums!

    My name is Gringo and I'll be glad to help you with your computer problems. HijackThis logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that it happens.

    Please reply to this thread, do not start another.
    Please tell me about any problems that have occurred during the fix.
    Please tell me of any other symptoms you may be having as these can help also.
    Please try as much as possible not to run anything while executing a fix.

    As I am still on training, everything that I post to you, must be checked by one of the teachers. Thus, there may be a tiny bit of a delay between posts, but it shouldn't be too long.

    If you follow these instructions, everything should go smoothly.

    we are currently looking at your log now and will be back as soon as possible with your instructions.
    while you are waiting one other thing that can be of good use is an uninstall list so please do the following

    Make an uninstall list using HijackThis
    To access the Uninstall Manager you would do the following:

    1. Start HijackThis
    2. Click on the Config button
    3. Click on the Misc Tools button
    4. Click on the Open Uninstall Manager button.
    5. Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad here in your next reply.


    Gringo
  • emjey31
    edited January 2008
    thank you so much for helping me.. i'm really glad that i have found this forum... i followed your instructions and this is the result.. i hope that this would be a big help..


    Adobe Bridge 1.0
    Adobe Common File Installer
    Adobe Flash Player ActiveX
    Adobe Help Center 1.0
    Adobe Photoshop CS2
    Adobe Reader 8.1.1
    Adobe Stock Photos 1.0
    Apple Mobile Device Support
    Apple Software Update
    ASL_HS_Installer32
    BearShare MediaBar
    BearShare MediaBar
    Conexant HD Audio
    HDAUDIO Soft Data Fax Modem with SmartCP
    Hewlett-Packard Active Check for Health Check
    Hewlett-Packard Asset Agent for Health Check
    HP Active Support Library
    HP Customer Experience Enhancements
    HP Easy Setup - Core
    HP Easy Setup - Frontend
    HP Help and Support
    HP Integrated Module with Bluetooth wireless technology 6.0.1.3100
    HP Pavilion Webcam Driver for Vista v061.001.00006
    HP Quick Launch Buttons 6.10 B9
    HP QuickPlay 3.0
    HP Update
    HP User Guide 0052
    HP Wireless Assistant
    iTunes
    Java(TM) SE Runtime Environment 6
    LimeWire 4.14.8
    McAfee SecurityCenter
    Microsoft Office Access MUI (English) 2007
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office Enterprise 2007
    Microsoft Office Enterprise 2007
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office Groove MUI (English) 2007
    Microsoft Office Groove Setup Metadata MUI (English) 2007
    Microsoft Office InfoPath MUI (English) 2007
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Word MUI (English) 2007
    Microsoft Works
    MSXML 4.0 SP2 (KB927978)
    MSXML 4.0 SP2 (KB936181)
    MSXML 4.0 SP2 (KB941833)
    NVIDIA Drivers
    OpenMG Limited Patch 4.4-06-13-19-01
    OpenMG Secure Module 4.4.00
    Product Key Explorer 1.8.7
    QuickTime
    Roxio Creator Audio
    Roxio Creator Basic v9
    Roxio Creator Copy
    Roxio Creator Data
    Roxio Creator EasyArchive
    Roxio Creator Tools
    Roxio Express Labeler 3
    Roxio MyDVD Basic v9
    Security Update for CAPICOM (KB931906)
    Security Update for CAPICOM (KB931906)
    Security Update for Excel 2007 (KB936509)
    Security Update for Office 2007 (KB934062)
    Security Update for Office 2007 (KB936514)
    Security Update for Publisher 2007 (KB936646)
    Security Update for the 2007 Microsoft Office System (KB936960)
    Sonic Activation Module
    Synaptics Pointing Device Driver
    Update for Office 2007 (KB932080)
    Update for Office 2007 (KB934391)
    Update for Office 2007 (KB934393)
    Update for Outlook 2007 (KB937608)
    Update for Outlook 2007 Junk Email Filter (kb943597)
    Update for Word 2007 (KB934173)
    Yahoo! Browser Services
    Yahoo! Install Manager
    Yahoo! Internet Mail
    Yahoo! Messenger
    Yahoo! Search Protection
    Yahoo! Toolbar
  • gringo_prgringo_pr Puerto Rico
    edited January 2008
    hello emjey31

    One of the infections you have infect other computers on a network. If this computer is on a network at your home you need to diconnect it from that network and submit a log for each computer in a different thread

    have you tried to uninstall macafee or delete it

    please print these instructions or save them to notepad so you can follow them while in safe mode

    : Download and Install SDFix
    Download SDFix and save it to your Desktop.
    Double click SDFix.exe and it will extract the files to %systemdrive%
    (Drive that contains the Windows Directory, typically C:\SDFix)

    Boot into Safe Mode
    Reboot your computer in Safe Mode.
    • If the computer is running, shut down Windows, and then turn off the power.
    • Wait 30 seconds, and then turn the computer on.
    • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
    • Ensure that the Safe Mode option is selected.
    • Press Enter. The computer then begins to start in Safe mode.
    • Login on your usual account.
    : Run SDFix
    • Open the extracted SDFix folder and double click RunThis.bat to start the script.
    • Type Y to begin the cleanup process.
    • It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
    • Press any Key and it will restart the PC.
    • When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
    • Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
      (Report.txt will also be copied to Clipboard ready for posting back on the forum).
    • Finally paste the contents of the Report.txt back on the forum with a new HijackThis log
    need the log from sdfix
    and a new log from hijackthis


    Gringo
  • emjey31
    edited January 2008
    my computer is not connected to any network then i have also deleted the mccafee... i'm a little troubled with your instructions after downloading the SDfix because whenever i double click the icon, it initiates installation to my computer and i can't see the extracted folder you have said in your instructions.. is there something wrong with how i downloaded it?i just clicked the link in your reply..
  • gringo_prgringo_pr Puerto Rico
    edited January 2008
    hello emjey31
    my computer is not connected to any network
    that's good
    then i have also deleted the mccafee...
    how did you delete it and did you do this on purpose
    If this was done on purpose I need you to try to uninstall it thrue add/remove programs
    1. click on start
    2. then go to settings
    3. after that you need control panel
    4. look for the icon add remove programs
    click on the following programs
    McAfee SecurityCenter
    and click on remove
    let me know if you were able to uninstall it
    ... I'm a little troubled with your instructions after downloading the SDfix because whenever i double click the icon, it initiates installation to my computer and i can't see the extracted folder you have said in your instructions.. is there something wrong with how i downloaded it?i just clicked the link in your reply..
    while you are in safe mode you need to
    • double click my computer on your desktop (if it is not on your desktop you need to click on start and it will be on the right hand side click on it)
    • under Hard disk drives look for Local disk C: double click it
    • then search for the SDFix folder double click it
    • inside that folder you will find RunThis.bat double click this to start
    *note* you can search for it while in normal mode so you can find it easier while in safe mode
    • after you have started the script.
    • Type Y to begin the cleanup process.
    • It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
    • Press any Key and it will restart the PC.
    • When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
    • Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
      (Report.txt will also be copied to Clipboard ready for posting back on the forum).
    • Finally paste the contents of the Report.txt back on the forum with a new HijackThis log
    Gringo
  • emjey31
    edited January 2008
    Regarding the mccafee, i did uninstall on a purpose when i tried to install another anti-virus which was the avast..

    I followed your instructions for the SDfix but I still can't find the RunThis.bat. When i opened the folder, I only found three files:

    NAME
  • emjey31
    edited January 2008
    Regarding the mccafee, i did uninstall on a purpose when i tried to install another anti-virus which was the avast..

    I followed your instructions for the SDfix but I still can't find the RunThis.bat. When i opened the folder, I only found three files:

    NAME TYPE
    catchme Application
    RunThis Windows Command Script
    SDfix_readMe Internet shortcut


    I tried to click the RunThis file but nothing happens, a window of a windows command script appears only for a second, then it disappears immediately.
    What should i do?..
  • emjey31
    edited January 2008
    hi gring_pr, i'm emjey's cousin... thanks for helping her... before i run your script, i have some questions, will the script be applicable to Windows vista? also, the problem is persistent when we open internet explorer, wherein, no webpage displayed when visiting some sites...
  • emjey31
    edited January 2008
    after we ran computer in safe mode, and your script (runthis), the command window appear just in a second and immediately disappeared.. i tried to reename the runthis to runthis1.bat to recognize as a batch file and run in cmd window but to no avail.... however, i was able to run catchme and completely scan the system, it found no hidden files....
  • gringo_prgringo_pr Puerto Rico
    edited January 2008
    hello emjey31
    : Remove bad HijackThis entries :
    • Run HijackThis
    • Click on the Scan button
    • Put a check beside all of the items listed below (if present):
    • O4 - HKCU\..\Run: [Yahoo Messengger] C:\Windows\system32\SCVHSOT.exe
      O4 - HKCU\..\Run: [Runonce] C:\Windows\smss.exe
    • Close all open windows and browsers/email, etc...
    • Click on the "Fix Checked" button
    • When completed, close the application.
    restart your computer

    Delete files and folders
    I need you to right click on the start button
    • click on explore
    • on the left side click on the windows folder
      • on the right side of the screen right click smss.exe and select delete
    • on the left side now click on the system32 folder
      • on the right side of the screen right click SCVHSOT.exe and select delete
        • please note the spelling and don't delete svchost.exe
    :remove Macafee:
    Note : You should first attempt to remove your McAfee consumer products using Add/Remove Programs in the Windows Control Panel (Programs and Features, in Windows Vista). This is the best method. After uninstalling using Windows Add/Remove Programs, run the McAfee Consumer Removal Tool (MCPR.EXE) to ensure successful removal of all McAfee references.
    Download the removal tool from:

    http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
    • Click Save and save the file to any folder on your computer.
    • Navigate to the folder where the file is saved.
    • Make sure all McAfee windows are closed.
    • Double-click MCPR.EXE to run the removal tool.
      • Note: Windows Vista users must right-click MCPR.EXE and select Run as Administrator.
    • Restart your computer after receiving the message CleanUp Successful.
    there is no antivirus on this computer now ,we need to fix this now download one of these free antivirus and install it
    1) Antivir PersonalEdition Classic- Free anti-virus software for Windows. Detects and removes more than 50,000 viruses. Free support.
    2) avast! 4 Home Edition - Anti-virus program for Windows. The home edition is freeware for noncommercial users.
    3) AVG Anti-Virus Free Edition - Free edition of the AVG anti-virus program for Windows.
    after you have installed one of the antivirus make sure you update it , then I want you to do a full scan
    and send me a new log from hijackthis

    Gringo
  • gringo_prgringo_pr Puerto Rico
    edited January 2008
    hello emjey31

    just checking how you are doing
    if you still need help
    or are you having problems

    just let me know



    Gringo
  • emjey31
    edited January 2008
    hi gringo, i couldn't delete the scvhost.exe and smss.exe... this isthe only unsuccessful step in your instruction... all other steps work fine, currently, im running avg scan....
  • gringo_prgringo_pr Puerto Rico
    edited January 2008
    hello emjey31

    were you able to do a scan with AVG
    if you did please send me a new hijackthis log so we may keep going

    Gringo
  • emjey31
    edited January 2008
    my laptop was ok now, i can use the internet again, and it functions well.. thanks a lot for the help.. though my laptop was ok, i still ran hijack and this is the result:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 3:12:49 PM, on 1/18/2008
    Platform: Windows Vista (WinNT 6.00.1904)
    MSIE: Internet Explorer v7.00 (7.00.6000.16575)
    Boot mode: Normal
    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\HP\QuickPlay\QPService.exe
    C:\Windows\System32\rundll32.exe
    C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
    C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
    C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
    C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
    C:\Program Files\Java\jre1.6.0\bin\jusched.exe
    C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Grisoft\AVG7\avgcc.exe
    C:\Program Files\Alwil Software\Avast4\ashDisp.exe
    C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
    C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
    C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
    C:\PROGRA~1\HEWLET~1\Shared\HPQTOA~1.EXE
    C:\Program Files\Internet Explorer\ieuser.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\iTunes\iTunes.exe
    C:\Windows\system32\Macromed\Flash\FlashUtil9d.exe
    C:\Users\Emjey\AppData\Local\Temp\Temp4_hijackthis.zip\HijackThis.exe
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr8/*http://www.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.bearshare.com/sidebar.html?src=ssb
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
    R3 - URLSearchHook: (no name) - {1BB22D38-A411-4B13-A746-C2A4F4EC7344} - (no file)
    O1 - Hosts: ::1 localhost
    O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~3\Office12\GRA8E1~1.DLL
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
    O4 - HKLM\..\Run: [HP Health Check Scheduler] C:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
    O4 - HKLM\..\Run: [WAWifiMessage] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
    O4 - HKLM\..\Run: [hpWirelessAssistant] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0\bin\jusched.exe"
    O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
    O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
    O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
    O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Bluetooth.lnk = ?
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
    O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
    O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
    O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
    O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
    O13 - Gopher Prefix:
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/resources/VistaMSNPUplden-ph.cab
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~3\Office12\GR99D3~1.DLL
    O20 - Winlogon Notify: avgwlntf - C:\Windows\SYSTEM32\avgwlntf.dll
    O23 - Service: AddFiltr - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\AddFiltr.exe
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: AVG7 Resident Shield Service (AvgCoreSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
    O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\CLCapSvc.exe
    O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\CLSched.exe
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
    O23 - Service: HP Health Check Service - Hewlett-Packard - C:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
    O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Roxio\Roxio MyDVD Basic v9\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
    O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
    O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
    O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
    O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
    O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe
    --
    End of file - 10513 bytes
  • gringo_prgringo_pr Puerto Rico
    edited January 2008
    hello emjey31

    before you leave there is somethings that still needs to be done (but we are close)

    it looks like now you have two antivirus on the computer, did you try to install avast and avg?

    let me have an uninstall list
    : uninstall list

    Make an uninstall list using HijackThis
    To access the Uninstall Manager you would do the following:
    1. Start HijackThis
    2. Click on the Config button
    3. Click on the Misc Tools button
    4. Click on the Open Uninstall Manager button.
    5. Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad here on your next reply.

    : Remove bad HijackThis entries
    • Run HijackThis
    • Click on the Scan button
    • Put a check beside all of the items listed below (if present):
      R3 - URLSearchHook: (no name) - {1BB22D38-A411-4B13-A746-C2A4F4EC7344} - (no file)
    • Close all open windows and browsers/email, etc...
    • Click on the "Fix Checked" button
    • When completed, close the application.
    let me know about avast
    send me the uninstall list

    Gringo
  • emjey31
    edited January 2008
    here's the uninstall list:

    Adobe Bridge 1.0
    Adobe Common File Installer
    Adobe Flash Player ActiveX
    Adobe Help Center 1.0
    Adobe Photoshop CS2
    Adobe Reader 8.1.1
    Adobe Stock Photos 1.0
    Apple Mobile Device Support
    Apple Software Update
    ASL_HS_Installer32
    avast! Antivirus
    AVG 7.5
    BearShare MediaBar
    BearShare MediaBar
    Conexant HD Audio
    HDAUDIO Soft Data Fax Modem with SmartCP
    Hewlett-Packard Active Check for Health Check
    Hewlett-Packard Asset Agent for Health Check
    HijackThis 2.0.2
    HP Active Support Library
    HP Customer Experience Enhancements
    HP Easy Setup - Core
    HP Easy Setup - Frontend
    HP Help and Support
    HP Integrated Module with Bluetooth wireless technology 6.0.1.3100
    HP Pavilion Webcam Driver for Vista v061.001.00006
    HP Quick Launch Buttons 6.10 B9
    HP QuickPlay 3.0
    HP Update
    HP User Guide 0052
    HP Wireless Assistant
    iTunes
    Java(TM) SE Runtime Environment 6
    LimeWire 4.16.2
    Microsoft Office Access MUI (English) 2007
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office Enterprise 2007
    Microsoft Office Enterprise 2007
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office Groove MUI (English) 2007
    Microsoft Office Groove Setup Metadata MUI (English) 2007
    Microsoft Office InfoPath MUI (English) 2007
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Word MUI (English) 2007
    Microsoft Works
    MSXML 4.0 SP2 (KB927978)
    MSXML 4.0 SP2 (KB936181)
    MSXML 4.0 SP2 (KB941833)
    NVIDIA Drivers
    OpenMG Limited Patch 4.4-06-13-19-01
    OpenMG Secure Module 4.4.00
    Product Key Explorer 1.8.7
    QuickTime
    Roxio Creator Audio
    Roxio Creator Basic v9
    Roxio Creator Copy
    Roxio Creator Data
    Roxio Creator EasyArchive
    Roxio Creator Tools
    Roxio Express Labeler 3
    Roxio MyDVD Basic v9
    Security Update for CAPICOM (KB931906)
    Security Update for CAPICOM (KB931906)
    Security Update for Excel 2007 (KB936509)
    Security Update for Office 2007 (KB934062)
    Security Update for Office 2007 (KB936514)
    Security Update for Publisher 2007 (KB936646)
    Security Update for the 2007 Microsoft Office System (KB936960)
    Sonic Activation Module
    Synaptics Pointing Device Driver
    Update for Office 2007 (KB932080)
    Update for Office 2007 (KB934391)
    Update for Office 2007 (KB934393)
    Update for Outlook 2007 (KB937608)
    Update for Outlook 2007 Junk Email Filter (kb943597)
    Update for Word 2007 (KB934173)
    Yahoo! Browser Services
    Yahoo! Install Manager
    Yahoo! Internet Mail
    Yahoo! Messenger
    Yahoo! Search Protection
    Yahoo! Toolbar
  • gringo_prgringo_pr Puerto Rico
    edited January 2008
    Hello

    P2P Warning!

    IMPORTANT I notice there are signs of one or more P2P (Person to Person) File Sharing Programs on your computer.

    BearShare MediaBar
    LimeWire 4.16.2

    Please note that as long as you are using any form of Peer-to-Peer networking and downloading files from non-documented sources, you can expect infestations of malware to occur
    Once upon a time, P2P file sharing was fairly safe. That is no longer true. You may continue to use P2P sharing at your own risk; however, please keep in mind that this practice may be the source of your current malware infestation

    I'd like you to read the Guidelines for P2P Programs where we explain why it's not a good idea to have them.

    References for the risk of these programs can be found in these links:

    http://www.microsoft.com/windows/ie/community/columns/protection.mspx
    http://www.techweb.com/wire/160500554
    http://www.internetworldstats.com/articles/art053.htm

    I would recommend that you uninstall LimeWire,BearShare MediaBar, however that choice is up to you. If you choose to remove these programs, you can do so via Control Panel >> Add or Remove Programs.

    If you wish to keep it, please do not use it until your computer is cleaned.

    :uninstall some programs:

    1. click on start
    2. then go to settings
    3. after that you need control panel
    4. look for the icon add remove programs
    click on the following programs one at a time

    avast! Antivirus
    BearShare MediaBar<----recomended
    LimeWire 4.16.2<----recomended
    Java(TM) SE Runtime Environment 6

    and click on remove

    Reboot your computer

    : Update Java

    Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.
    • Download the latest version of Java(TM) SE Runtime Environment 6u4.
    • Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications".
    • Click the "Download" button to the right.
    • Check the box that says: "Accept License Agreement".
    • The page will refresh.
    • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
    • Close any programs you may have running - especially your web browser.
    • Then from your desktop double-click on the download to install the newest version.
    :firewall:
    I don't see any firewall in your HijackThis log, so i assume you use windows firewall.

    WINDOWS FIREWALL
    Windows firewall is not recommended. It doesn't block everything that may try to get in, it doesn't block anything at all outbound, and the entire firewall is written to the registry.
    Since most malware accesses the registry and can disable the Windows firewall, it's preferable to install one of the suggested firewalls.

    FREE FIREWALLS Tutorial about Firewalls can be found here
    You can choose a free firewall from here

    let me have another hijackthis log

    Gringo
  • emjey31
    edited January 2008
    i see... i'l ask my cousin to do these things for me since he's really the one who was able to understand and follow your instructions..
    thank you so much for the help and for this forum... it really helped us...
    by the way, do i need to run the hijack after removing those recommendations?
  • gringo_prgringo_pr Puerto Rico
    edited January 2008
    yes


    gringo
  • gringo_prgringo_pr Puerto Rico
    edited January 2008
    Hello


    How are you doing with this? do you still want help?
    if you have problems with the instuctions let me know?
    If you don't reply in 48hrs this thread will have to be closed.

    Gringo
  • TroganTrogan London, UK
    edited January 2008
    Whilst we appreciate that you may be busy, it has been 5 days or more since we heard from you. This topic is now closed.

    Infections can change and fresh instructions will now need to be given. If you wish to reopen your topic, please send a Private Message (PM) to Trogan with a link to your thread.

    If you are not the user who started this thread, you must start your own Thread instead (grin)
This discussion has been closed.