No program finds anything, but the computer isn't alright

Calypze

I've had some problems with my computer. For example, trouble to turn it off (Windows simply refuses to close down totally by itself so I have to turn the computer off the harsh way), strange behavior (once when I had ben away for a while, it had right-clicked on the desktop (though on the My Computer icon, bu still wiith the options you get by right-clicking on desktop). Simply unnatural and strange behavior. I've scanned with four programs, Avira AntiVir, a-Squared, Spybot and Kaspersky Online Scanner. Nobody found anything, except that Spybot found some benign cookies, which were removed without problems.

Here is a HJT log, please tell me what is wrong with my computer.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:43:47, on 2008-01-11
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16575)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
C:\WINDOWS\CTHELPER.EXE
C:\WINDOWS\System32\CTXFIHLP.EXE
C:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
C:\Program Files\Comodo\CBOClean\BOC425.EXE
C:\Windows\SYSTEM32\CTXFISPI.EXE
C:\Program Files\Comodo\Firewall\cfp.exe
C:\Program Files\Comodo\VEngine\VEngine.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Belkin\USB F5D7050\Wireless Utility\Belkinwcui.exe
C:\WINDOWS\System32\rundll32.exe
C:\Windows\system32\taskeng.exe
C:\hp\kbd\kbd.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\conime.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.kaspersky.com/virusscanner
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=SV_SE&c=71&bd=Pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=SV_SE&c=71&bd=Pavilion&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: QFX Software KeyScrambler - {2B9F5787-88A5-4945-90E7-C4B18563BC5E} - C:\Program Files\KeyScrambler\keyscramblerIE.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Comodo VerificationEngine Browser Helper - {A968A4B4-C492-4834-B651-17602C3885C8} - C:\Program Files\Comodo\VEngine\ESigil.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KbdStub.EXE
O4 - HKLM\..\Run: [OsdMaestro] "C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe"
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [VolPanel] "C:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe" /r
O4 - HKLM\..\Run: [CTXFIREG] CTxfiReg.exe
O4 - HKLM\..\Run: [HP Software Update] c:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
O4 - HKLM\..\Run: [BOC-425] C:\PROGRA~1\Comodo\CBOClean\BOC425.exe
O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files\Comodo\Firewall\cfp.exe" -s
O4 - HKLM\..\Run: [VEngine] C:\Program Files\Comodo\VEngine\VEngine.exe
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOKAL TJÄNST')
O4 - HKUS\S-1-5-20\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'NÄTVERKSTJÄNST')
O4 - HKUS\S-1-5-18\..\RunOnce: [SetDefaultMIDI] MIDIDEF.EXE /s:'Creative SoundFont Synthesizer' /w:'SB Audigy' (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [SetDefaultMIDI] MIDIDEF.EXE /s:'Creative SoundFont Synthesizer' /w:'SB Audigy' (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Belkin Wireless USB Utility.lnk = C:\Program Files\Belkin\USB F5D7050\Wireless Utility\Belkinwcui.exe
O8 - Extra context menu item: E&xportera till Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {5C106A59-CC3C-4caa-81A4-6D909B5ACE23} - C:\Program Files\KeyScrambler\keyscramblerIE.dll
O9 - Extra 'Tools' menuitem: &KeyScrambler... - {5C106A59-CC3C-4caa-81A4-6D909B5ACE23} - C:\Program Files\KeyScrambler\keyscramblerIE.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\Windows\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\Windows\bdoscandel.exe
O9 - Extra button: (no name) - {AEF9B8DB-0DEF-4c0b-8209-661C9E82B8C3} - C:\Program Files\WinSysClean 2008 Trial\UDManager\UDManager.exe
O13 - Gopher Prefix:
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://prerelease.trendmicro-europe.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O20 - AppInit_DLLs: C:\Windows\system32\guard32.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - C:\Program Files\a-squared Free\a2service.exe
O23 - Service: AntiVir PersonalEdition Classic Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: AntiVir PersonalEdition Classic Guard (AntiVirService) - Avira GmbH - C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Automatisk LiveUpdate-schemaläggare - Unknown owner - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe (file missing)
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: BOCore - COMODO - C:\Program Files\Comodo\CBOClean\BOCORE.exe
O23 - Service: COMODO Firewall Pro Helper Service (cmdAgent) - COMODO - C:\Program Files\Comodo\Firewall\cmdagent.exe
O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files\Creative\Shared Files\CTAudSvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - c:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files\Common Files\SureThing Shared\stllssvr.exe

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End of file - 8540 bytes

Trogan

Hi Calypze,

The log is clean of malware.

I see references to Norton/Symantec. When was this uninstalled? You are no longer using this, correct? Please let me know.

Calypze

Thank you. So maybe it's Vista instability that is causing problems?

Yes, I don't use Norton anymore. I think I uninstalled it back in May or early June.

Trogan

I'm not sure what the problem is; I've not used Vista yet. You could ask in the Operating System forum and see if anyone has an idea.

Regarding Norton, download and run the Norton Removal Tool and follow the instructions onscreen.

Let me know how it goes.

Calypze

I downloaded and ran the Norton Removal Tool, and the process apparantly worked alright. No problems in sight.

Trogan

Glad to hear...

Calypze

I'm afraid I've actually got some problem from it. I can no longer update Avira AntiVir. When I click to update, nothing happens. I know AntiVir isn't from Norton, but running the Norton Removal Tool and this problem occurring is the only connection I can think of. Or do you maybe have some other idea of what it might be?

Trogan

It's definitely not the Norton Removal Tool. I use Avira and get the same problem from time to time. Give it some time and the update will complete. I know it can be frustrating.

Calypze

Well, that's good to hear. But the problem is that the update window doesn't even appear. When I click to update, there is no reaction, except for the Vista loading ring that quickly disappears again.

This kind of thing has never happened to me before. There have ben instances when there was hard to get updates downloaded, but then they were started, and the program at least attempted to.

Trogan

I don't know what would be causing the problems with Avira. I've used the Norton Removal Tool countless times and have not heard it to cause any problems.

Restart the Desktop and see if that makes any difference.

Calypze

Restart the desktop? I've restarted the computer several times since, still the same problem. AntiVir notes that "Job started" in the events though, but as I said nothing happens.

Or is there any special way of restartitng the desktop that is different from restarting the computer?

Trogan

No special way. The same way as usual.

Calypze

Hmm, do you have Windows Vista? I have it, and it appears that (at least for Vista), the Norton Removal Tool removes a part of Windows that is essential for the AntiVir updater to work. Please see this thread.

What do you think? It seems almost unbelievable, why should removing Norton require a part of Windows to be removed, and what else might get errors if that part is removed? But there seems to be such a connection after all.

Trogan

Oh, I never knew that.