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cant install windows updates

Unknown
edited February 2008 in Spyware & Virus Removal
everytime it updates it says unable to download and ends can someone please help

Comments

  • ThomasThomas
    edited February 2008
    Hello mikey03,

    I am a new helper here, so although the title doesn't show yet I will be providing assistance for requests. Please run and post back a new HijackThis log. I did see in some earlier work you did here the problem with the logs, so if you would, in Notepad, under Format "uncheck" Word Wrap before posting the logs requested please.


    Along with that log also Go Here and download Silent Runners to your desktop. Run it, and post back here the log it creates. If your protective software queries the script, allow it to run. It's not malicious. It will create a file named Startup Programs, and will notify when the scan is complete. Copy the log from the Startup Programs file back here. Here are guidelines for using Silent Runners if needed.
  • mikey03
    edited February 2008
    Hello thomas and i appreciate the time your taking to help me. Here is the log it created. Would you like a fresh hijackthis log also?

    "Silent Runners.vbs", revision 55, http://www.silentrunners.org/
    Operating System: Windows XP SP2
    Output limited to non-default values, except where indicated by "{++}"

    Startup items buried in registry:
    HKCU\Software\Microsoft\Windows\CurrentVersion\Run\ {++}
    "AOL Fast Start" = ""C:\Program Files\AOL 9.1\AOL.EXE" -b" ["AOL, LLC."]
    "ctfmon.exe" = "C:\WINDOWS\system32\ctfmon.exe" [MS]
    "Aim6" = ""C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp" ["AOL LLC"]
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
    "SoundMAXPnP" = "C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe" ["Analog Devices, Inc."]
    "SoundMAX" = ""C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray" ["Analog Devices, Inc."]
    "HostManager" = "C:\Program Files\Common Files\AOL\1169324798\ee\AOLSoftware.exe" ["AOL LLC"]
    "AOLDialer" = "C:\Program Files\Common Files\AOL\ACS\AOLDial.exe" ["AOL LLC"]
    "SunJavaUpdateSched" = ""C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"" ["Sun Microsystems, Inc."]
    "MPFExe" = "C:\Program Files\mcafee.com\personal firewall\MPfTray.exe" ["McAfee Security"]
    "Motive SmartBridge" = "C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe" ["Motive Communications, Inc."]
    "AtiPTA" = "atiptaxx.exe" ["ATI Technologies, Inc."]
    "HydraVisionDesktopManager" = "desk98.exe" ["ATI Technologies Inc."]
    "QuickTime Task" = ""C:\Program Files\QuickTime\QTTask.exe" -atboottime" ["Apple Inc."]
    "iTunesHelper" = ""C:\Program Files\iTunes\iTunesHelper.exe"" ["Apple Inc."]
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
    {02478D38-C3F9-4EFB-9B51-7695ECA05670}\(Default) = (no title provided)
    -> {HKLM...CLSID} = "Yahoo! Toolbar Helper"
    \InProcServer32\(Default) = "C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll" ["Yahoo! Inc."]
    {761497BB-D6F0-462C-B6EB-D4DAF1D92D43}\(Default) = (no title provided)
    -> {HKLM...CLSID} = "SSVHelper Class"
    \InProcServer32\(Default) = "C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll" ["Sun Microsystems, Inc."]
    {7C554162-8CB7-45A4-B8F4-8EA1C75885F9}\(Default) = (no title provided)
    -> {HKLM...CLSID} = "AOL Toolbar Launcher"
    \InProcServer32\(Default) = "C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll" ["AOL LLC"]
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\
    "{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
    -> {HKLM...CLSID} = "HyperTerminal Icon Ext"
    \InProcServer32\(Default) = "C:\WINDOWS\system32\hticons.dll" ["Hilgraeve, Inc."]
  • ThomasThomas
    edited February 2008
    Yes, and if you would run Silent Runners again, but this time wait until it notifies you it is through before checking the log (this one is cut short).
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