Firefox won't work right.

vertmanvertman Manchester, UK.
edited April 2008 in Internet & Media
A few days ago, I couldn't search on Google. It didn't give me any errors it just wouldn't load the page and stayed on the Google homepage with the load bar in the corner staying still.

I've reinstalled Firefox because it's getting hard not having Google. Now I have done a few searches on Google and it is fine, I've also spent the entire day waiting for a virus scan to finish on safe mode which delete a few viruses.

I still have a problem though, I cannot access some pages, or upload videos to YouTube which is annoying since I have one to upload at the moment. I've tried in other browsers and it works fine, but I want it to work in Firefox like it should.

Help?

Comments

  • ThraxThrax 🐌 Austin, TX Icrontian
    edited April 2008
    Use a program called Mozbackup to back up your addons/themes/favorites/settings. Then uninstall Firefox. Once that's done, delete the following folder:

    C:\Documents and Settings\YOURWINDOWSLOGINNAME\Application Data\Mozilla

    Reinstall firefox.
  • vertmanvertman Manchester, UK.
    edited April 2008
    Google has stopped again so can you give me a link?? :)
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited April 2008
    http://mozbackup.jasnapaka.com/
  • kryystkryyst Ontario, Canada
    edited April 2008
    Sounds more like your computer is still messed up from some viruses. Go to the security thread and post a hijackthis log if you haven't already.
  • vertmanvertman Manchester, UK.
    edited April 2008
    http://icrontic.com/forum/showthread.php?p=609351#post609351

    There you are
  • LincLinc Owner Detroit Icrontian
    edited April 2008
    Definitely looks like you have something. You're going to need to wait for a spyware expert, unfortunately. Other option is to backup and wipe. :-/
  • vertmanvertman Manchester, UK.
    edited April 2008
    Well i've only done virus scans so i'll do a spy ware scan with spybot later on.
  • vertmanvertman Manchester, UK.
    edited April 2008
    I've done a spy ware scan, still no change, works fine in safe mode though.
  • vertmanvertman Manchester, UK.
    edited April 2008
    A few days ago it started working again, but it has suddenly stopped again this morning, I have not installed any new programs or downloaded any files, if anything I've removed things.

    Here is an up-to-date HijackThis log made around a minute ago.

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 8:04:16 PM, on 4/26/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    C:\Program Files\Alwil Software\Avast4\ashServ.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\PnkBstrA.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\Pen_Tablet.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\WTablet\Pen_TabletUser.exe
    C:\WINDOWS\system32\Pen_Tablet.exe
    C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
    C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\WINDOWS\SOUNDMAN.EXE
    C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
    C:\Program Files\Common Files\Logitech\QCDriver3\LVCOMS.EXE
    C:\Program Files\Logitech\ImageStudio\LogiTray.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\WINDOWS\system32\Rundll32.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Real\RealPlayer\RealPlay.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Winamp Remote\bin\OrbTray.exe
    C:\Program Files\Logitech\ImageStudio\LowLight.exe
    C:\Program Files\Logitech\SetPoint\SetPoint.exe
    C:\Program Files\Last.fm\LastFMHelper.exe
    C:\Program Files\Common Files\Logitech\KhalShared\KHALMNPR.EXE
    C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Windows Live\Messenger\msnmsgr.exe
    C:\Program Files\Windows Live\Messenger\usnsvc.exe
    C:\Program Files\Java\jre1.6.0_02\bin\jucheck.exe
    C:\Program Files\Winamp\winamp.exe
    C:\Program Files\Last.fm\LastFM.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/
    O3 - Toolbar: Visual IP Trace - {E70C26AE-DFF1-40A8-8D37-19180F56F0AA} - D:\Program Files\Visual IP Trace 2007\VisualIPTraceIE.dll
    O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
    O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE
    O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver3\LVCOMS.EXE
    O4 - HKLM\..\Run: [LogitechGalleryRepair] C:\Program Files\Logitech\ImageStudio\ISStart.exe
    O4 - HKLM\..\Run: [LogitechImageStudioTray] C:\Program Files\Logitech\ImageStudio\LogiTray.exe
    O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
    O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "H:\Program Files\Logitech\QuickCam\Quickcam.exe" /hide
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [b406bab8] rundll32.exe "C:\WINDOWS\system32\pynnnluu.dll",b
    O4 - HKLM\..\Run: [BMb7358924] Rundll32.exe "C:\WINDOWS\system32\ikqfhmab.dll",s
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [Orb] "C:\Program Files\Winamp Remote\bin\OrbTray.exe" /background
    O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
    O4 - S-1-5-18 Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe (User 'SYSTEM')
    O4 - S-1-5-18 Startup: Last.fm Helper.lnk = C:\Program Files\Last.fm\LastFMHelper.exe (User 'SYSTEM')
    O4 - .DEFAULT Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe (User 'Default user')
    O4 - .DEFAULT Startup: Last.fm Helper.lnk = C:\Program Files\Last.fm\LastFMHelper.exe (User 'Default user')
    O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Startup: Last.fm Helper.lnk = C:\Program Files\Last.fm\LastFMHelper.exe
    O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
    O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab56986.cab
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
    O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
    O23 - Service: TabletServicePen - Wacom Technology, Corp. - C:\WINDOWS\system32\Pen_Tablet.exe

    --
    End of file - 7699 bytes

    Has anybody got any ideas as to why it will not work? Any help will be appriciated, thanks.
  • kryystkryyst Ontario, Canada
    edited April 2008
    The only thing that I don't recognize as being safe are these two lines:

    O4 - HKLM\..\Run: [b406bab8] rundll32.exe "C:\WINDOWS\system32\pynnnluu.dll",b
    O4 - HKLM\..\Run: [BMb7358924] Rundll32.exe "C:\WINDOWS\system32\ikqfhmab.dll",s

    Doesn't mean they are harmful. I just don't know what they are. They are likely safe but they could be corrupt (not virus, just messed up).

    Have you tried. Clearing all your temp files by deleting your cache and cookies?
    I'd also suggest installing google toolbar (toolbar.google.com) into any browsers you are using. Lastly try changing your DNS servers to 4.2.2.1 and 4.2.2.2 and see if that helps.
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