wireless network connection with laptop

tarynlarsontarynlarson
edited June 2008 in Science & Tech
Hi,

I'm new to the forum; I'm searching for some help with my laptop. I've looked through several threads where folks had trouble connecting to the internet and followed the suggestions posted.

Here's what I did:

I installed and ran the HiJackThis.exe. The results are listed below. Also, I've installed /ran WinsockxpFix.exe, Spyware Doctor, ZonedOut (though, since I can't connect to the internet, I can't really use it).

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:42:51 PM, on 5/12/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Cisco Systems\Aironet Client Monitor\ACUMon.Exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\WINDOWS\system32\cmd.exe
C:\WINDOWS\system32\cmd.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\cmd.exe
F:\HiJackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [ACUMon] "C:\Program Files\Cisco Systems\Aironet Client Monitor\ACUMon.Exe" -a
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [WordPerfect Office 1215] C:\Program Files\WordPerfect Office 12\Programs\Registration.exe /title="WordPerfect Office 12" /date=020306 serial=wp12wcx-0100632-cuq
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
--
End of file - 3262 bytes

The Spyware Doctor found some tracking cookies and adware /spyware stuff which was of low threat.

Here's my laptop info:

Please supply the following info, exact make and models of the equipment please.
ffice:office" /><o>:p></o>:p>
What country are you located in. ffice:smarttags" /><st1:country-region w:st=" border=" 0="" alt=""></st1:country-region><st1>:place w:st="on">USA</st1>:place>
Name of your ISP (Internet Service Provider). VERIZON FIOS
Make and exact model of the broadband modem. I HAVE A ROUTER
Make and exact model of the router (if a separate unit). ACTIONTEC MI(OR 1?)424-WR REV D
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless. WIRELESS
If wireless, encryption used, (none, WEP, WPA, or WPA2) WEP
Make and model of your computer. DELL LATITUDE C810
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, <st1>:place w:st="on">Vista</st1>:place>, etc. XP-PRO, SP2
The Internet Browser in use, IE, Firefox, Opera, etc. IE6<o>:p></o>:p>
<o>:p></o>:p>
I tried to repair the connection and got the following error message: Could not repair wireless network connection. Windows could not finish repairing the problem because the following action cannot be completed: renewing your IP address.<o>:p></o>:p>


There are 3 network adapters listed:
1394 net adapters
3Com 10/100 Mini PCI Ethernet Adapter
Cisco Systems 350 PCMCIA wireless LAN adapter

None have a yellow ! or red X next to them. I used to use the internal modem to connect to the internet but that doesn't work now either. The wireless card is an external card that fits into a port at the side of the laptop. The status light flashes green intermittedly while the activity light flashes yellow prety much non-stop. There is no on/off switch on it.

I tried ipconfig /all as well as /release and /renew. I tried pinging Below are the messages:


+++++++++++++++<o>:p></o>:p>
Microsoft Windows XP [Version 5.1.2600]<o>:p></o>:p>
(C) Copyright 1985-2001 Microsoft Corp.<o>:p></o>:p>
<o>:p> </o>:p>
C:\Documents and Settings\larsont>ipconfig /all<o>:p></o>:p>
<o>:p> </o>:p>
Windows IP Configuration<o>:p></o>:p>
<o>:p> </o>:p>
Host Name . . . . . . . . . . . . : georgeto-95a6e8<o>:p></o>:p>
Primary Dns Suffix . . . . . . . :<o>:p></o>:p>
Node Type . . . . . . . . . . . . : Unknown<o>:p></o>:p>
IP Routing Enabled. . . . . . . . : No<o>:p></o>:p>
WINS Proxy Enabled. . . . . . . . : No<o>:p></o>:p>
<o>:p> </o>:p>
Ethernet adapter Local Area Connection:<o>:p></o>:p>
<o>:p> </o>:p>
<st1>:place w:st="on"><st1>:placename w:st="on">Media</st1>:placename> <st1>:placetype w:st="on">State</st1>:placetype></st1>:place> . . . . . . . . . . . : Media disconnected<o>:p></o>:p>
Description . . . . . . . . . . . : 3Com 10/100 Mini PCI Ethernet Adapte<o>:p></o>:p>
r<o>:p></o>:p>
Physical Address. . . . . . . . . : 00-04-76-51-5D-C3<o>:p></o>:p>
<o>:p> </o>:p>
Ethernet adapter Wireless Network Connection:<o>:p></o>:p>
<o>:p> </o>:p>
Connection-specific DNS Suffix . :<o>:p></o>:p>
Description . . . . . . . . . . . : Cisco Systems 350 Series PCMCIA Wire<o>:p></o>:p>
less LAN Adapter<o>:p></o>:p>
Physical Address. . . . . . . . . : 00-0A-F4-9C-1B-DE<o>:p></o>:p>
Dhcp Enabled. . . . . . . . . . . : Yes<o>:p></o>:p>
Autoconfiguration Enabled . . . . : Yes<o>:p></o>:p>
Autoconfiguration IP Address. . . : 169.254.25.109<o>:p></o>:p>
Subnet Mask . . . . . . . . . . . : 255.255.0.0<o>:p></o>:p>
Default Gateway . . . . . . . . . :<o>:p></o>:p>
<o>:p> </o>:p>
C:\Documents and Settings\larsont><o>:p></o>:p>
<o>:p></o>:p>
+++++++++++++++++<o>:p></o>:p>
Microsoft Windows XP [Version 5.1.2600]<o>:p></o>:p>
(C) Copyright 1985-2001 Microsoft Corp.<o>:p></o>:p>
<o>:p> </o>:p>
C:\Documents and Settings\larsont>ping 216.109.112.135<o>:p></o>:p>
<o>:p> </o>:p>
Pinging 216.109.112.135 with 32 bytes of data:<o>:p></o>:p>
<o>:p> </o>:p>
Destination host unreachable.<o>:p></o>:p>
Destination host unreachable.<o>:p></o>:p>
Destination host unreachable.<o>:p></o>:p>
Destination host unreachable.<o>:p></o>:p>
<o>:p> </o>:p>
Ping statistics for 216.109.112.135:<o>:p></o>:p>
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),<o>:p></o>:p>
<o>:p> </o>:p>
C:\Documents and Settings\larsont>ping yahoo.com<o>:p></o>:p>
<st1>:place w:st="on">Ping</st1>:place> request could not find host yahoo.com. Please check the name and try again.<o>:p></o>:p>
<o>:p> </o>:p>
<o>:p> </o>:p>
C:\Documents and Settings\larsont>nbtstat -n<o>:p></o>:p>
<o>:p> </o>:p>
Wireless Network Connection:<o>:p></o>:p>
Node IpAddress: [169.254.25.109] Scope Id: []<o>:p></o>:p>
<o>:p> </o>:p>
NetBIOS Local Name Table<o>:p></o>:p>
<o>:p> </o>:p>
Name Type Status<o>:p></o>:p>
<o>:p></o>:p>
GEORGETO-95A6E8<00> UNIQUE Registered<o>:p></o>:p>
GEORGETO-95A6E8<20> UNIQUE Registered<o>:p></o>:p>
WORKGROUP <00> GROUP Registered<o>:p></o>:p>
<o>:p> </o>:p>
Local Area Connection:<o>:p></o>:p>
Node IpAddress: [0.0.0.0] Scope Id: []<o>:p></o>:p>
<o>:p> </o>:p>
No names in cache<o>:p></o>:p>
<o>:p> </o>:p>
C:\Documents and Settings\larsont>ipconfig /all<o>:p></o>:p>
<o>:p> </o>:p>
Windows IP Configuration<o>:p></o>:p>
<o>:p> </o>:p>
Host Name . . . . . . . . . . . . : georgeto-95a6e8<o>:p></o>:p>
Primary Dns Suffix . . . . . . . :<o>:p></o>:p>
Node Type . . . . . . . . . . . . : Unknown<o>:p></o>:p>
IP Routing Enabled. . . . . . . . : No<o>:p></o>:p>
WINS Proxy Enabled. . . . . . . . : No<o>:p></o>:p>
<o>:p> </o>:p>
Ethernet adapter Local Area Connection:<o>:p></o>:p>
<o>:p> </o>:p>
<st1>:place w:st="on"><st1>:placename w:st="on">Media</st1>:placename> <st1>:placetype w:st="on">State</st1>:placetype></st1>:place> . . . . . . . . . . . : Media disconnected<o>:p></o>:p>
Description . . . . . . . . . . . : 3Com 10/100 Mini PCI Ethernet Adapte<o>:p></o>:p>
r<o>:p></o>:p>
Physical Address. . . . . . . . . : 00-04-76-51-5D-C3<o>:p></o>:p>
<o>:p> </o>:p>
Ethernet adapter Wireless Network Connection:<o>:p></o>:p>
<o>:p> </o>:p>
Connection-specific DNS Suffix . :<o>:p></o>:p>
Description . . . . . . . . . . . : Cisco Systems 350 Series PCMCIA Wire<o>:p></o>:p>
less LAN Adapter<o>:p></o>:p>
Physical Address. . . . . . . . . : 00-0A-F4-9C-1B-DE<o>:p></o>:p>
Dhcp Enabled. . . . . . . . . . . : Yes<o>:p></o>:p>
Autoconfiguration Enabled . . . . : Yes<o>:p></o>:p>
Autoconfiguration IP Address. . . : 169.254.25.109<o>:p></o>:p>
Subnet Mask . . . . . . . . . . . : 255.255.0.0<o>:p></o>:p>
Default Gateway . . . . . . . . . :<o>:p></o>:p>
<o>:p> </o>:p>
C:\Documents and Settings\larsont><o>:p></o>:p>
++++++++++++<o>:p></o>:p>
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.<o>:p></o>:p>
C:\Documents and Settings\larsont>ipconfig /release<o>:p></o>:p>
Windows IP Configuration<o>:p></o>:p>
No operation can be performed on Local Area Connection while it has its media disconnected.<o>:p></o>:p>
Ethernet adapter Local Area Connection:<o>:p></o>:p>
<st1>:place w:st="on"><st1>:placename w:st="on">Media</st1>:placename> <st1>:placetype w:st="on">State</st1>:placetype></st1>:place> . . . . . . . . . . . : Media disconnected<o>:p></o>:p>
Ethernet adapter Wireless Network Connection:<o>:p></o>:p>
Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . . . . :<o>:p></o>:p>
C:\Documents and Settings\larsont>ipconfig /renew<o>:p></o>:p>
Windows IP Configuration<o>:p></o>:p>
No operation can be performed on Local Area Connection while it has its media disconnected.

An error occurred while renewing interface Wireless Network Connection : unable to contact your DHCP server. Request has timed out.<o>:p></o>:p>
C:\Documents and Settings\larsont>

I have stopped/ restarted the Wireless Zero Configuration. No luck.

I know I've given a lot of info here, but I've been working on this problem for a while now and have tried just about everything I could think of with no luck. If anyone has any ideas on what I can try next, I'd be very happy to hear from you.

Thanks in advance,

tl

Comments

  • kryystkryyst Ontario, Canada
    edited May 2008
    To much of your hijack log got turned into garbage to diagnose it.

    However what is the problem you are having when trying to connect, can you see the wireless network, can you get an ip etc...etc...etc...
  • tarynlarsontarynlarson
    edited May 2008
    kryyst wrote:
    To much of your hijack log got turned into garbage to diagnose it.

    However what is the problem you are having when trying to connect, can you see the wireless network, can you get an ip etc...etc...etc...

    Hi,

    Thanks for taking a look. I can not get an IP address to be assigned when I do ipconfig /renew. It shows up as 0.0.0.0. I can see the wireless network and it says I'm connected but then I get the error message that there is limited or no activity.

    Thanks,

    tl
  • kryystkryyst Ontario, Canada
    edited May 2008
    Have you tried connecting your computer to the router through a LAN cable to make sure that it's handing out the IP information correctly?

    What information do you get if you do an ipconfig /all
  • ShortyShorty Manchester, UK Icrontian
    edited May 2008
    Looks to me like it's not getting an IP address. On a wireless connection with XP I have seen this happen with the windows firewall switched on. I would suggest (as you are behind a router), temporarily turning off the Windows firewall and attempting the IPConfig /renew again. You should also try the aforementioned ethernet connection to confirm your router is correctly returning an IP address from DHCP.
  • tarynlarsontarynlarson
    edited May 2008
    kryyst wrote:
    Have you tried connecting your computer to the router through a LAN cable to make sure that it's handing out the IP information correctly?

    What information do you get if you do an ipconfig /all

    No, I never thought to try that. I will and let you know how it works out.

    Thanks for the suggestion.
  • tarynlarsontarynlarson
    edited May 2008
    Shorty wrote:
    Looks to me like it's not getting an IP address. On a wireless connection with XP I have seen this happen with the windows firewall switched on. I would suggest (as you are behind a router), temporarily turning off the Windows firewall and attempting the IPConfig /renew again. You should also try the aforementioned ethernet connection to confirm your router is correctly returning an IP address from DHCP.

    I'll give that a try as well! Thanks for this. I appreciate it.

    tl
  • tarynlarsontarynlarson
    edited May 2008
    tarynlarson wrote:
    No, I never thought to try that. I will and let you know how it works out.

    Thanks for the suggestion.
    I am logged on now using your suggestion!

    Here's what I get when I do ipconfig /all:

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    C:\Documents and Settings\larsont>ipconfig /all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : georgeto-95a6e8
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : home
    Ethernet adapter Wireless Network Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Cisco Systems 350 Series PCMCIA Wire
    less LAN Adapter
    Physical Address. . . . . . . . . : 00-0A-F4-9C-1B-DE
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Autoconfiguration IP Address. . . : 169.254.25.109
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    Ethernet adapter Local Area Connection:
    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : 3Com 10/100 Mini PCI Ethernet Adapte
    r
    Physical Address. . . . . . . . . : 00-04-76-51-5D-C3
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.2
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    Lease Obtained. . . . . . . . . . : Wednesday, May 14, 2008 10:04:11 PM
    Lease Expires . . . . . . . . . . : Thursday, May 15, 2008 10:04:11 PM
    C:\Documents and Settings\larsont>


    Any ideas why I can connect to the internet wired but not wireless?

    thanks,

    tl
  • tarynlarsontarynlarson
    edited May 2008
    tarynlarson wrote:
    I'll give that a try as well! Thanks for this. I appreciate it.

    tl

    OK. I turned of the firewall, unplugged the Ethernet cable from the laptop and did ipconfig /renew. Here's the error message:

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    C:\Documents and Settings\larsont>ipconfig /all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : georgeto-95a6e8
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : home
    Ethernet adapter Wireless Network Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Cisco Systems 350 Series PCMCIA Wire
    less LAN Adapter
    Physical Address. . . . . . . . . : 00-0A-F4-9C-1B-DE
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Autoconfiguration IP Address. . . : 169.254.25.109
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    Ethernet adapter Local Area Connection:
    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : 3Com 10/100 Mini PCI Ethernet Adapte
    r
    Physical Address. . . . . . . . . : 00-04-76-51-5D-C3
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.2
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    Lease Obtained. . . . . . . . . . : Wednesday, May 14, 2008 10:04:11 PM
    Lease Expires . . . . . . . . . . : Thursday, May 15, 2008 10:04:11 PM
    C:\Documents and Settings\larsont>ipconfig /renew
    Windows IP Configuration
    An error occurred while renewing interface Wireless Network Connection : unable to contact your DHCP server. Request has timed out.
    No operation can be performed on Local Area Connection while it has its media disconnected.
    C:\Documents and Settings\larsont>



    So this mean the problem is with the wireless only, right? While I'm glad I can at least connect to the internet wired, I'm concerned about the wired situation. Any thoughts?

    Thanks
  • ShortyShorty Manchester, UK Icrontian
    edited May 2008
    So it's working by LAN but not by Wireless? Are you sure your router is handing out IP addresses?

    You could cheat to confirm something.

    Set a manual IP address on the wireless adapter. I would suggest something like:

    IP Address. . . . . . . . . . . . : 192.168.1.20
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DNS Server. . . . . . . . . . . . . : 192.168.1.1

    You have to have the wireless connected and then set that as a manual IP address. See if that gets you anywhere.
  • kryystkryyst Ontario, Canada
    edited May 2008
    Ok so your router is set to hand out DHCP addresses, this is good. But your wireless card is definitely not connecting to your router.

    Do you have encryption or mac address filtering or anything like that turned on, on your router? If so I would suggest, for now, disabling any of those features so your wireless is full open on your router. You should then be able to connect to it with little difficulty. Once you can connect you can then go back through the process of locking things down.

    Speaking of routers, what kind of router is this?
  • tarynlarsontarynlarson
    edited May 2008
    Shorty wrote:
    So it's working by LAN but not by Wireless? Are you sure your router is handing out IP addresses?

    You could cheat to confirm something.

    Set a manual IP address on the wireless adapter. I would suggest something like:

    IP Address. . . . . . . . . . . . : 192.168.1.20
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DNS Server. . . . . . . . . . . . . : 192.168.1.1

    You have to have the wireless connected and then set that as a manual IP address. See if that gets you anywhere.

    Hi,

    Dumb question: when you say I need to have wireless connected, you just mean that the wireless card is inserted in the laptop, right? Mine fits into a slot at the side of the laptop. It doesn't have a switch on it. The status light flashes green but the activity light flashes yellow.

    I set up the info like you listed but no luck. The frustrating part is that according to the wireless info, the strength is 'excellent'. But the packets sent is like 115 but none are being received.
  • MrBillMrBill Missouri Member
    edited May 2008
    kryyst wrote:
    Ok so your router is set to hand out DHCP addresses, this is good. But your wireless card is definitely not connecting to your router.

    Do you have encryption or mac address filtering or anything like that turned on, on your router? If so I would suggest, for now, disabling any of those features so your wireless is full open on your router. You should then be able to connect to it with little difficulty. Once you can connect you can then go back through the process of locking things down.

    Speaking of routers, what kind of router is this?
    tarynlarson wrote:
    Make and exact model of the router (if a separate unit). ACTIONTEC MI(OR 1?)424-WR REV D
    Model numbers can usually be obtained from the label on the device.
    Connection type, wired or wireless. WIRELESS
    If wireless, encryption used, (none, WEP, WPA, or WPA2) WEP

    I agree with kryyst. Turn off WEP and any other wireless security you may have configured. If you can pull an IP and connect with everything turned off, then start setting up the security again.
  • tarynlarsontarynlarson
    edited May 2008
    kryyst wrote:
    Ok so your router is set to hand out DHCP addresses, this is good. But your wireless card is definitely not connecting to your router.

    Do you have encryption or mac address filtering or anything like that turned on, on your router? If so I would suggest, for now, disabling any of those features so your wireless is full open on your router. You should then be able to connect to it with little difficulty. Once you can connect you can then go back through the process of locking things down.

    Speaking of routers, what kind of router is this?
    I don't know what mac address filtering is so I'm going to guess I don't have it turned on. :p

    About encryption, I don't know how that was set up; the verizon guy did it.

    How would I check (where to look, that is) on my laptop for these things?

    I've got an Actiontec router.
  • MrBillMrBill Missouri Member
    edited May 2008
    If WEP is enabled, you need to know what the WEP key or pass phrase is.

    Here is a link to the manual for your router. actiontec_mi424wr_manual.pdf
  • kryystkryyst Ontario, Canada
    edited May 2008
    If you go into your network properties and browse for available networks are you seeing your wireless network? I'm wondering if you aren't actually connecting to it at all. Having the wifi card plugged in isn't enough. You actually have to tell it to connect to a wireless network for the first time.
  • tarynlarsontarynlarson
    edited May 2008
    kryyst wrote:
    If you go into your network properties and browse for available networks are you seeing your wireless network? I'm wondering if you aren't actually connecting to it at all. Having the wifi card plugged in isn't enough. You actually have to tell it to connect to a wireless network for the first time.

    Hi,

    Yes, I do see my network. When I choose 'connect', it tries and tries to connect, but doesn't. When prompted for my WEP key, it just tries to to connect but no luck.

    thanks,
    tl
  • MrBillMrBill Missouri Member
    edited May 2008
    Have you tried disabling WEP in your router to see if you can connect?
  • kryystkryyst Ontario, Canada
    edited May 2008
    What MrBill said (and we said already) Dissable any encryption settings you have in your router and see if you can connect. Then turn the encryption back on. From the sounds of things now you just have a bad WEP key, or you are trying to use a named wep key on one and and the long version on the other or something.
  • RichDRichD Essex, UK
    edited May 2008
    Is it deffinately WEP. I had problems on XP because I was using WPA2 which wasn't supported by the version of XP I had. My laptop was fine as that uses Vista. Do what Kryyst said and dissable all security. and try to connect. If that works then add a WPA encryption key.

    I haven't read your manual for your router but most routers have a web page stored on the router where you can modify your settings. Plug your LAN cable in, open internet explorer and type your router IP. (192.168.1.1) This should open the page and you will need to enter a user name and password to access the router settings.

    It may also be a problem with your driver for your wireless card. Check device manager to make sure it is installed properly and try downloading the latest driver for your card
  • tarynlarsontarynlarson
    edited June 2008
    MrBill wrote: »
    Have you tried disabling WEP in your router to see if you can connect?
    ok will try that as well.
  • tarynlarsontarynlarson
    edited June 2008
    RichD wrote:
    Is it deffinately WEP. I had problems on XP because I was using WPA2 which wasn't supported by the version of XP I had. My laptop was fine as that uses Vista. Do what Kryyst said and dissable all security. and try to connect. If that works then add a WPA encryption key.

    I haven't read your manual for your router but most routers have a web page stored on the router where you can modify your settings. Plug your LAN cable in, open internet explorer and type your router IP. (192.168.1.1) This should open the page and you will need to enter a user name and password to access the router settings.

    It may also be a problem with your driver for your wireless card. Check device manager to make sure it is installed properly and try downloading the latest driver for your card

    thanks, i will try this soon. had some other issues to deal with and can now get back to tackling this issue.
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