Majour Problem.

Unknown
edited August 2008 in Spyware & Virus Removal
Hii I Think I Have Sum Sort Of Virus On My Computer But I Cant Seem To Get Rid Of The File. I Cant Run Disk Clean Up Because It Say That A File Is Still In Use And I Cant Delete The File From The Temps Folder. Oh And My Computer Crashes Whenever I Watch Videos Or Chatting On MSN.

The Files Called Perflib_Perfdata_3e0


Any One Help Me?

Comments

  • KatanaKatana
    edited July 2008
    Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

    If you think you have similar problems, please post a log in the HJT forum and wait for help.
    Hello and welcome to the forums

    My name is Katana and I will be helping you to remove any infection(s) that you may have.

    Please observe these rules while we work:
    1. If you don't know, stop and ask! Don't keep going on.
    2. Please reply to this thread. Do not start a new topic.
    3. Please continue to respond until I give you the "All Clear"
    (Just because you can't see a problem doesn't mean it isn't there)

    If you can do those three things, everything should go smoothly :D

    Please Note, your security programs may give warnings for some of the tools I will ask you to use.
    Be assured, any links I give are safe


    FYI, Perflib_Perfdata_3e0 is perfectly safe

    Malwarebytes' Anti-Malware

    Please download Malwarebytes' Anti-Malware to your desktop.

    • Double-click mbam-setup.exe and follow the prompts to install the program.
    • At the end, be sure a checkmark is placed next to
      • Update Malwarebytes' Anti-Malware
      • and Launch Malwarebytes' Anti-Malware
    • then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select Perform full scan, then click Scan.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Be sure that everything is checked, and click Remove Selected.
    • When completed, a log will open in Notepad. please copy and paste the log into your next reply
      • If you accidently close it, the log file is saved here and will be named like this:
      • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt


    Click here to download HJTinstall.exe
    • Save HJTinstall.exe to your desktop.
    • Double click on the HJTinstall.exe icon on your desktop.
    • By default it will install to C:\Program Files\Trend Micro\Hijack This.
    • Click I accept
    • Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
    • Click Save to save the log file and then the log will open in notepad.
    • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    • Come back here to this thread and Paste the log in your next reply.
    • DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.



    Installed Programs

    Please could you give me a list of the programs that are installed.
    • Start HijackThis
    • Click on the Misc Tools button
    • Click on the Open Uninstall Manager button.

    You will see a list with the programs installed in your computer.
    Click on save list button and specify where you would like to save this file.
    When you press Save button a notepad will open with the contents of that file.
    Simply copy and paste the contents of that notepad into your next post.
  • KatanaKatana
    edited August 2008
    Inactive

    Whilst we appreciate that you may be busy, it has been 7 days or more since we heard from you. This topic is now closed.

    Infections can change and fresh instructions will now need to be given. If you wish to reopen your topic, please send a Private Message (PM) to Trogan with a link to your thread.

    If you are not the user who started this thread, you must start your own Thread instead :)
This discussion has been closed.