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Going out of my mind Help

Unknown
edited August 2008 in Spyware & Virus Removal
Iam at my wits end to identify and remove a virus or malware on my pc, all help will be apreciated.
Iam running XP Home with SP3 applied and have macfee total protection installed.
Symptoms.
1) Mcafee Securitycenter starts and the icon is available in the taskbar.
Clicking on th icon, it opens "flashes" then closes immediately.
Cannot uninstall mcafee
2) In Internet explorer, if I go to www.mcafee.com explorer closes.
if I search for mcafee, antivirus, etc.. in google explorer closes
otherwise IE and google work fine.
3) If I run (or try to run) any of the following tools they start and close immediately
a) Hijackthis
b) Rootkitrevealer
c) Process Explorer
d)

What I have done.
1) Create a standalone (boot scan) Kaspersky - Runs till 78% complete then hangs.
2) Run TRENDMICRO housecall - nothing found
3) Tried to run the utilities listed in symptoms above
4) Placed this "cry for help" on various sites

Thanks in advance

Comments

  • KatanaKatana
    edited August 2008
    Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

    If you think you have similar problems, please post a log in the HJT forum and wait for help.
    Hello and welcome to the forums

    My name is Katana and I will be helping you to remove any infection(s) that you may have.

    Please observe these rules while we work:
    1. If you don't know, stop and ask! Don't keep going on.
    2. Please reply to this thread. Do not start a new topic.
    3. Please continue to respond until I give you the "All Clear"
    (Just because you can't see a problem doesn't mean it isn't there)

    If you can do those three things, everything should go smoothly :D

    I apologize for the delay in responding, but as you can probably see the forums are quite busy.
    Unfortunately there are far more people needing help than there are helpers.

    Please Note, your security programs may give warnings for some of the tools I will ask you to use.
    Be assured, any links I give are safe


    Malwarebytes' Anti-Malware

    Please download Malwarebytes' Anti-Malware to your desktop.

    • Double-click mbam-setup.exe and follow the prompts to install the program.
    • At the end, be sure a checkmark is placed next to
      • Update Malwarebytes' Anti-Malware
      • and Launch Malwarebytes' Anti-Malware
    • then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select Perform full scan, then click Scan.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Be sure that everything is checked, and click Remove Selected.
    • When completed, a log will open in Notepad. please copy and paste the log into your next reply
      • If you accidently close it, the log file is saved here and will be named like this:
      • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt



    Download and Run ComboFix (by sUBs)
    Please visit this webpage for instructions for downloading and running ComboFix:

    Bleeping Computer ComboFix Tutorial

    Post the log from ComboFix when you've accomplished that, along with a new HijackThis log.

    A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix on your own. This tool is not a toy and not for everyday use.
    ComboFix SHOULD NOT be used unless requested by a forum helper

    Installed Programs

    Please could you give me a list of the programs that are installed.
    • Start HijackThis
    • Click on the Misc Tools button
    • Click on the Open Uninstall Manager button.

    You will see a list with the programs installed in your computer.
    Click on save list button and specify where you would like to save this file.
    When you press Save button a notepad will open with the contents of that file.
    Simply copy and paste the contents of that notepad into your next post.
  • KatanaKatana
    edited August 2008
    Whilst we appreciate that you may be busy, it has been 7 days or more since we heard from you. This topic is now closed.

    Infections can change and fresh instructions will now need to be given. If you wish to reopen your topic, please send a Private Message (PM) to Trogan with a link to your thread.

    If you are not the user who started this thread, you must start your own Thread instead :)
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