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hijacked browser // cant install spyware programs

Unknown
edited December 2008 in Spyware & Virus Removal
im not really sure how i got this issue but it's driving me up the wall. :mad2:

symptoms -

browser hijacked, will redirect searches done in yahoo or google to a pop-up page with search results from a different place.
cannot install programs such as hijackthis or malwarebytes.
adaware finds problems... but it doesn't seem like they stay deleted. :wtf:

any help at all would be greatly appreciated!
im desperate.

Comments

  • DeFe
    edited November 2008
    Hello and welcome to the forums

    My name is DeFe and I will be helping you to remove any infection(s) that you may have.

    Please observe these rules while we work:

    1. Please Read All Instructions Carefully
    2. If you don''t understand something, stop and ask! Don''t keep going on.
    3. Please do not run any other tools or scans whilst I am helping you
    4. Please continue to respond until I give you the \"All Clear\"
    (Just because you can''t see a problem doesn''t mean it isn''t there)

    If you can do those few things, everything should go smoothly
  • DeFe
    edited November 2008
    Hi

    We will begin with ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:

    http://www.bleepingcomputer.com/comb...o-use-combofix

    Please ensure you read this guide carefully and install the Recovery Console first.

    The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

    Once installed, you should see a blue screen prompt that says:

    The Recovery Console was successfully installed.

    Please continue as follows:
    1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    2. Click Yes to allow ComboFix to continue scanning for malware.
    When the tool is finished, it will produce a report for you.

    Please include the following reports for further review, and so we may continue cleansing the system:

    C:\ComboFix.txt
    New HijackThis log.
  • TroganTrogan London, UK
    edited December 2008
    This topic is now closed due to inactivity. If you wish to reopen your topic, please send a Private Message (PM) to Trogan with a link to your thread.

    If it has been 7 days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, this topic will not be reopened. If you still require help, please start a new topic and include a fresh HijackThis log and a link to this thread in your new topic.

    If you are not the user who started this thread, you must start your own Thread instead (grin)
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