Copy to disk or jump stick

stanekhomestanekhome
edited January 2009 in Hardware
Working in Quick Books and need to back up to a disk or jump stick. Each time I browse for a file to save the back up too, it tells me that I have to insert a disk, which I have.

Need help please.

Comments

  • kryystkryyst Ontario, Canada
    edited January 2009
    can you read the disk or jump stick when not in quick books?
  • stanekhomestanekhome
    edited January 2009
    It does not find the source to copy to. No I can't read the disk or jump stick.

    kryyst wrote:
    can you read the disk or jump stick when not in quick books?
  • kryystkryyst Ontario, Canada
    edited January 2009
    So it's got nothing to do with Quick Books then if you can't view the disks even from windows natively. I'd suggest testing your jump stick in another computer if you have access to one. I'd also suggest testing other USB devices in different ports on your machine to make sure your USB ports are working.

    If you are trying to backup to floppy drive, could be a bad drive or bad floppies. Floppy's and the drives for them are horrible at going bad from dust and just general use.

    Outside of those issues though. You should also be able to back up your Quick Books to your harddrive and then burn that backup to a cd.
  • stanekhomestanekhome
    edited January 2009
    My husband took the jump stick and tried it on his computer. It brought up old data from last year. So the stick is good. I tried the stick in several outher ports and that did not work.

    I have Quick Books on hard drive - backed up to hard drive but can't burn a cd or copy to anything.

    Is there a test to see if the USB is working?

    thanks

    Sandy




    kryyst wrote:
    So it's got nothing to do with Quick Books then if you can't view the disks even from windows natively. I'd suggest testing your jump stick in another computer if you have access to one. I'd also suggest testing other USB devices in different ports on your machine to make sure your USB ports are working.

    If you are trying to backup to floppy drive, could be a bad drive or bad floppies. Floppy's and the drives for them are horrible at going bad from dust and just general use.

    Outside of those issues though. You should also be able to back up your Quick Books to your harddrive and then burn that backup to a cd.
  • kryystkryyst Ontario, Canada
    edited January 2009
    Well if you have a USB mouse you can test it in various ports, that's about the simplest USB device that should work without any issues on any machine. Beyond that you can look in the device mangers properties and see if you have any errors for your USB devices. Then there is the usual of making sure that all your drivers and service packs are up to date etc...

    While we are on the subject of service packs what version of Windows are you using?
  • stanekhomestanekhome
    edited January 2009
    Windows 2003...where to I find the device managers properties? Will check with the mouse. Went to view and came up with a free download of regcure..is this a viable program?






    stanekhome wrote:
    My husband took the jump stick and tried it on his computer. It brought up old data from last year. So the stick is good. I tried the stick in several outher ports and that did not work.

    I have Quick Books on hard drive - backed up to hard drive but can't burn a cd or copy to anything.

    Is there a test to see if the USB is working?

    thanks

    Sandy
  • stanekhomestanekhome
    edited January 2009
    Windows 2003...where to I find the device managers properties? Will check with the mouse. Went to view and came up with a free download of regcure..is this a viable program?
  • kryystkryyst Ontario, Canada
    edited January 2009
    go into control panel then device manager.

    Never heard of regcure, but a quick google search leads me to believe it's crap. If you want a registry clearner/scanner I'd recomend ccleaner.
  • stanekhomestanekhome
    edited January 2009
    I went to the control panel and there is nothing marked device manager. Did a search and did not locate a file for this item. Is it in another icon on the control panel?

    kryyst wrote:
    go into control panel then device manager.

    Never heard of regcure, but a quick google search leads me to believe it's crap. If you want a registry clearner/scanner I'd recomend ccleaner.
  • stanekhomestanekhome
    edited January 2009
    found it. went to troubleshoot but it does not discribe what is going on with my computer.
    stanekhome wrote:
    I went to the control panel and there is nothing marked device manager. Did a search and did not locate a file for this item. Is it in another icon on the control panel?
  • kryystkryyst Ontario, Canada
    edited January 2009
    Troubleshooting your device won't help. When you looked in device manager were all the categories minimized with + signs beside them or were any of them expanded? If any of them were expanded that usually means you've got a driver missing.

    Did you have a chance to check a usb mouse in any of the ports yet?
  • stanekhomestanekhome
    edited January 2009
    it shows disk drives I hit the plus sign and the following appear:

    Generic USB CF Reader USB device
    Generic USB MS Reader USB device
    Generic USB SD Reader USB device
    Generic USB SM Reader USB device

    The above were subcatogories of the device manager no plus or minus.

    Mouse is not a usb mouse
  • stanekhomestanekhome
    edited January 2009
    it shows disk drives I hit the plus sign and the following appear:

    Generic USB CF Reader USB device
    Generic USB MS Reader USB device
    Generic USB SD Reader USB device
    Generic USB SM Reader USB device

    The above were subcatogories of the device manager no plus or minus.

    Mouse is not a usb mouse



    kryyst wrote:
    Troubleshooting your device won't help. When you looked in device manager were all the categories minimized with + signs beside them or were any of them expanded? If any of them were expanded that usually means you've got a driver missing.

    Did you have a chance to check a usb mouse in any of the ports yet?
  • kryystkryyst Ontario, Canada
    edited January 2009
    Those are all card readers for flash media. You need to test the USB ports with some other non-drive device, like a mouse or a printer.
  • stanekhomestanekhome
    edited January 2009
    Can't find the thread after this but I believe you asked if I can use the USB with another device. I have a Cricut, which is a cutting device used for crafts. It allows me to hook up to the computer and plug into their program. I use a USB with this. Is this what you were inquiring about?

    Thanks for your help


    stanekhome wrote:
    Working in Quick Books and need to back up to a disk or jump stick. Each time I browse for a file to save the back up too, it tells me that I have to insert a disk, which I have.

    Need help please.
  • kryystkryyst Ontario, Canada
    edited January 2009
    Yeah basically just test any usb device to see if it works.
  • stanekhomestanekhome
    edited January 2009
    Tested the usb devices and they all work so the jump stick must be the problem?

    kryyst wrote:
    Yeah basically just test any usb device to see if it works.
  • kryystkryyst Ontario, Canada
    edited January 2009
    The Jumpstick is likely fine. The problem is that the USB ports are underpowered for that jumpdrive. Do you know if you have USB1 or USB2 ports? If you look back in the Device Manager list under the Universal Serial Bus heading it'll show you the various USB hubs and it will typically identify them as either USB or USB2. If you don't have a USB2 bridge that could be part of the problem.

    Another possible work around if it's a USB power issue is to get a powered USB hub, they only cost around $14 and that may solve your problem, but I can't guarantee it.

    Now back to your original problem you also said you can't burn cd's. What happens when you try and burn a cd? Is it a lack of software or that you don't have a cd burner?
  • stanekhomestanekhome
    edited January 2009
    USB under Device Manager states, "USB Root Hub".

    Well, I just found out the the Quick Books is the problem. I tried to copy to the cd from another program and it work...if I try from QB it states that the disk is not in or that I have to format the disk. When I format it it still states the same.

    Thanks for this information. You have been great. Are you an IT specialist?

    kryyst wrote:
    The Jumpstick is likely fine. The problem is that the USB ports are underpowered for that jumpdrive. Do you know if you have USB1 or USB2 ports? If you look back in the Device Manager list under the Universal Serial Bus heading it'll show you the various USB hubs and it will typically identify them as either USB or USB2. If you don't have a USB2 bridge that could be part of the problem.

    Another possible work around if it's a USB power issue is to get a powered USB hub, they only cost around $14 and that may solve your problem, but I can't guarantee it.

    Now back to your original problem you also said you can't burn cd's. What happens when you try and burn a cd? Is it a lack of software or that you don't have a cd burner?
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited January 2009
    It has been a long, LONG time since I used QuickBooks, but the last time I used it ONLY supported flopppy drives for backups. No hard drives, no jump drives, just floppies. Might this still be the case?
  • stanekhomestanekhome
    edited January 2009
    I had copied it to a disk once and now it is not functioning properly. Can't figure why it won't copy.

    Thrax wrote:
    It has been a long, LONG time since I used QuickBooks, but the last time I used it ONLY supported flopppy drives for backups. No hard drives, no jump drives, just floppies. Might this still be the case?
  • kryystkryyst Ontario, Canada
    edited January 2009
    stanekhome wrote:
    USB under Device Manager states, "USB Root Hub".

    Well, I just found out the the Quick Books is the problem. I tried to copy to the cd from another program and it work...if I try from QB it states that the disk is not in or that I have to format the disk. When I format it it still states the same.

    Thanks for this information. You have been great. Are you an IT specialist?

    Yes I'm an IT specialist and generalist to boot.

    Ok so if you only have a USB root hub and no USB2 hub's then that's very likely the reason why it's not reading your jump drive. How old is this computer and is it a brand name one or just a piece built machine?

    If you can burn to cd from outside of Quickbooks that's good news. You should then be able to backup your quickbooks to a harddrive and then burn that backup to CD.

    I should have asked this many messages ago but while we are at it which version of Quickbooks do you have?
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