BSOD

BigcicconeBigciccone
edited March 2009 in Hardware
got this bsod while running superantispyware.. but also got one last night while i was just browsing the internet. I am running windows vista home premium, on a new toshiba laptop
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80001D45369
BCP3: FFFFFA60070727F0
BCP4: 0000000000000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini020709-01.dmp
C:\Windows\Temp\WER-130214-0.sysdata.xml
C:\Windows\Temp\WERA2D.tmp.version.txt

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Comments

  • ThraxThrax 🐌 Austin, TX Icrontian
    edited February 2009
    What was be blue screen error code? 0x??????????
  • BigcicconeBigciccone
    edited February 2009
    Thrax wrote:
    What was be blue screen error code? 0x??????????

    That i dont know.. i know it was an irql not less or equal one.. my windows explorer is constantly stopping and having to close and restard.
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited February 2009
    Have you tested your hard drive, memory, and verified that your processor temperature is okay? I would start there. If you need further assistance with these troubleshooting steps, it's no problem.
  • BigcicconeBigciccone
    edited February 2009
    Thrax wrote:
    Have you tested your hard drive, memory, and verified that your processor temperature is okay? I would start there. If you need further assistance with these troubleshooting steps, it's no problem.

    I'd assume for memory use memtest? Hard drive test and processor temp i would not know how to check
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited February 2009
    Yes, memtest for the memory.
    DFT for the hard drive: http://icrontic.com/articles/hard_drive_diagnostics

    You may also have an infection of vundo or Smitfraud, so I recommend you run Vundofix and Smitfraudfix before returning to superantispyware.
  • BigcicconeBigciccone
    edited February 2009
    Thrax wrote:
    Yes, memtest for the memory.
    DFT for the hard drive: http://icrontic.com/articles/hard_drive_diagnostics

    You may also have an infection of vundo or Smitfraud, so I recommend you run Vundofix and Smitfraudfix before returning to superantispyware.

    Vundo and smitfraud came back clean no problems. I made a bootable disk of DFT and it wouldnt start from the disk, i changed the order of my startup and put my cd/dvd first but it still didnt read it. I forget where i found DFT is there a download link you can give me because i did have trouble finding it.
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited February 2009
    Try SeaTools for DOS instead.

    Download this ISO:
    Seagate's <a href="http://download.seagate.com/seatools/registration.nsf/eula/desktop&quot; target="_blank">SeaTools for DOS</a> CD image

    Perform a <a href="http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=201271&quot; target="_blank">a long scan</a> with it.
  • BigcicconeBigciccone
    edited February 2009
    Thrax wrote:
    Try SeaTools for DOS instead.

    Download this ISO:
    Seagate's <a href="http://download.seagate.com/seatools/registration.nsf/eula/desktop&quot; target="_blank">SeaTools for DOS</a> CD image

    Perform a <a href="http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=201271&quot; target="_blank">a long scan</a> with it.

    okay i tried again with dft, and it showed up starting pc dos.. But never moved from that screen. I just tried memtest it starts scan for like 3 seconds and then turn white and all black and nothing happens... I will try seagate tools now.
  • BigcicconeBigciccone
    edited February 2009
    Bigciccone wrote:
    okay i tried again with dft, and it showed up starting pc dos.. But never moved from that screen. I just tried memtest it starts scan for like 3 seconds and then turn white and all black and nothing happens... I will try seagate tools now.

    okay i'm having no luck, the seagate pops up and all that and it brings up the user agreements but it the comp freezes up i cant use the mouse or tke keyboard!
  • RichDRichD Essex, UK
    edited February 2009
    Try MalwareBytes Anti-Malware.
  • BigcicconeBigciccone
    edited February 2009
    RichD wrote:
    Try MalwareBytes Anti-Malware.

    yeah i do use that it comes back clean
  • pigflipperpigflipper The Forgotten Coast Icrontian
    edited March 2009
    My 2c: Hardware.
  • RichDRichD Essex, UK
    edited March 2009
    Bigciccone wrote:
    yeah i do use that it comes back clean

    If Malwarebytes comes back clean then I am inclined to agree with pigflipper. I Think it is prob hardware
  • BigcicconeBigciccone
    edited March 2009
    RichD wrote:
    If Malwarebytes comes back clean then I am inclined to agree with pigflipper. I Think it is prob hardware

    its still under warranty, i'd assume that would be covered...
  • RichDRichD Essex, UK
    edited March 2009
    Bigciccone wrote:
    its still under warranty, i'd assume that would be covered...

    Should be. Make sure you back any data up before you take it back. They will wipe and re-image HD for sure.
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