Dell Inspiron 1521 Diagnostic

edited March 2009 in Hardware
Ok, here's the trouble for the day. Happy to see me? :D

I'm having trouble with one of my laptops. I'm pretty sure it's a failed hard drive however, before I buy another one, I'm gonna check for options, opinions.

It started when I did the Service pack1 update for Vista. Upon reboot, I got an error and let it do the startup repair trick. It's happened several times before and this laptop has been known not to always shut down properly anyway. Never been much of a problem before now though just slows down your startup time. However, this time it wacked out. I had alot of trouble finishing any reboot to get the update finished and at one point I lost my sound so I checked Device manager and had like 5 drivers that couldn't load. Shut down and rebooted (another error on the way) and when it loaded next, those 5 drivers appeared fine, 2 others couldn't load. I tossed it all out the window figuring it was related to the update and did a PC Restore from the D: patition on the hard drive. Back to the factory image like it came in the mail. Still............. startup errors. Blue Screens, Stop codes, reboots. Wiped it out, went to a Dell Reinstallation CD. Loaded from scratch (errors and stop messages still) No matter what I try now, I can't get Vista to load and the error messages are going crazy. The only diagnostic I was able to run was the memory test. It passed twice so probably not the issue. At one point I got a startup message that said I needed to check the hard drive for errors so I let it go but it didn't seem to find anything that I noticed.

My question is this, is there a way to run a diagnostic from a "bootable" CD that will test everything including the hard drive and the mobo and show me the results without having to load Vista?
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Comments

  • edited February 2009
    Ok, I think I found what I need here,
    http://www.recovery-cds.com/laptop/product.asp?product=2204&ph=search&keywords=system,recovery,boot,dell,cd&recor=1&SearchFor=any&PT_ID=all

    however I can't purchase it. For some reason their server takes a dump when I try to checkout. Anybody know where I can find another one????
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited February 2009
    That's because that website is, while not a scam, probably not terribly scrupulous.

    Your hard drive probably shit the bed.

    Download these ISOs:
    HitachGST's <a href="http://www.hitachigst.com/hdd/support/download.htm#DFT&quot; target="_blank">Drive Fitness Test</a> (DFT) CD image
    Seagate's <a href="http://download.seagate.com/seatools/registration.nsf/eula/desktop&quot; target="_blank">SeaTools for DOS</a> CD image

    Then...
    Evaluate the condition of your hard drive by testing it with <a href="http://icrontic.com/articles/hard_drive_diagnostics">Drive Fitness Test</a>. Should DFT fail to correctly function on your system, <a href="http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=201271&quot; target="_blank">perform a long scan</a> with SeaTools. If this fails, you need to replace your hard drive after <a href="http://icrontic.com/articles/easy_data_recovery&quot; target="_blank">archiving your information</a>. If simple archival fails, Icrontic has prepared an <a href="http://icrontic.com/articles/advanced_data_recovery&quot; target="_blank">emergency data recovery</a> guide to account for this issue. Replacing your hard drive will require that you <a href="http://icrontic.com/articles/repair_install_windows_xp&quot; target="_blank">reinstall Windows</a>.
  • edited February 2009
    I'm wondering if I just copy everything from the D: partition on this current drive to a D: partition on the new drive will the PC Recovery software from that partition still function as it should and restore the new drive back to the factory image?

    What I'm thinking is that I'd like the Complete Restore to function on the new drive just as it did on the old drive. If for some reason it doesn't, do I lose the "key" for the OS that came with the laptop or is that little sticker on the bottom side really all the "license" I need if I install Vista from a reinstallation CD that came with another computer?
  • RichDRichD Essex, UK
    edited February 2009
    If the hard disk has failed changes are the d: partition has failed. I would also question how you would get the image off the old HD anyway. My gut says that you will need a windows CD to install it. You should have the CD Key on either the laptop itself or somewhere in the documentation. If you plan on re-using your CD key you will need to make sure that the version of windows you get matches the one you have installed (ie Vist Home premium OEM or whatever you had). You may need to ring microsoft to get it activated after you have installed it and try and blag an activation code.

    Once you have installed the OS and any other drivers and software you could then take an image and store it on a second partition yourself. Just make sure that you leave enough empty space on the disk when you do the install to create a new partition
  • edited February 2009
    more to come
  • edited February 2009
    And how do I keep this forum from logging me out automatically every couple of minutes? lol
  • edited March 2009
    RichD wrote:
    If the hard disk has failed changes are the d: partition has failed. I would also question how you would get the image off the old HD anyway.


    Whatever "Factory Image" that it restores is coming from the D: partition only. You can format the C: partition, run the restore from the D: partition and you get exactly what you had when it came out of the box. I'm not looking to make a new image, I'd just like the new drive to do the same thing and I'm wondering if I can just do a copy from the old drive to the new one (assuming the data doesn't come corrupted) and still be able to do a factory restore.
  • RichDRichD Essex, UK
    edited March 2009
    Whatever "Factory Image" that it restores is coming from the D: partition only. You can format the C: partition, run the restore from the D: partition and you get exactly what you had when it came out of the box. I'm not looking to make a new image, I'd just like the new drive to do the same thing and I'm wondering if I can just do a copy from the old drive to the new one (assuming the data doesn't come corrupted) and still be able to do a factory restore.

    The problem is that the D: partition is likely to be on the same physical hard disk. If there are problems with the disk then it may affect both C: and D: partitions.

    Hence why I say that you might need to install from a windows CD. Once you have installed you create your own image.
  • edited March 2009
    I see. Thx for the input on that Rich. Now the tricky part begins! lol I say that because the HDD appears to be ok. I ran the Drive Fitness Test that Thrax sent me to several times including the "excersizer" utility and the drive checks out ok each time. I couldn't get the Sea Tools to work however but, I am using the laptop right now to post this. I still got a Windows Error Message when Vista loaded but like I said before, it's done that pretty much from day one.

    Here's what I've noticed. Most of the blue screen error messages I got while booting up may have had different stop codes but it seemed like they all mentioned "irql_not_less_than" . The trouble I'm having only occurs when "booting" Vista. Once I managed to get it loaded I appear to be in good shape. When I remove the usb reciever/tramsitter for my wireless mouse while booting it seems to have fewer problems. Anybody got any ideas?

    Surely if the mobo was kicking the bucket I would have problems even while Vista is running wouldn't I?
  • RichDRichD Essex, UK
    edited March 2009
    Have you got any external HDs?
  • edited March 2009
    Nope, nothing external except the wireless mouse. I don't seem to get the blue screens when I boot without it plugged into the usb port.
  • RichDRichD Essex, UK
    edited March 2009
    Nope, nothing external except the wireless mouse. I don't seem to get the blue screens when I boot without it plugged into the usb port.

    OK. That might tell you something. Run it for a while whithout the mouse and see how it runs. If it seems to be OK then try updating your USB drivers. Id be surprised that this wasn't fixed by the re-image that you did though.
  • edited March 2009
    Ok, I'm back to can't boot again. I haven't used the external mouse since the last reinstall. It just keeps cycling me through windows startup repair and then another blue screen after it tells me that it can't repair it. It seems like for some reason the startup files or some other boot function is being corrupted somehow.
  • edited March 2009
    I'm pulling out my hair now. I did another reinstall back to the factory image and now it's working again. I've installed my Microsoft Office 2007 and no problem yet. The only other software changes I had made were updates to Vista and Norton's Internet Security 2009. I'm gonna wait a while on the Nortons to see if the problem surfaces again. If I don't have any trouble for a week or two, I'll install the Nortons and again and see what happens. When this trouble started I had just upgraded from Norton's 2008 to Norton's 2009 and did a Vista update to SP1. I'm assuming now that one of these 2 situations caused the problem still guessing for now though.
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited March 2009
    Don't install Norton. It's a gigantic hunk of crap.

    Install Avast! anti-virus. It's better, faster, and free for life.
  • edited March 2009
    Ok, I'm still gonna wait a while before I install to see if the problem shows up.

    If Avast is so fast and free, how could it be better? lol And is it a complete package like Norton's Internet Security or is it just an anti-virus program only?
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited March 2009
    You can save both of us some time if you take my word for it, but I can drag out the official studies and testing from a wholly independent third party if you'd like. ;)

    This is the information age, man. Free and/or open source software is growing every day, and a lot of it is better than retail products because the people developing these free goods are WAY more interested in quality than a commercial money grinder. Couple that with a fervent community that's obsessed with finding bugs and submitting new virus definitions, and you have yourself a testing department that's bigger than any one company could ever afford.

    You name a single security application, and I can tell you a free one that's objectively better in both speed and efficacy. That's just the way it is these days.

    That said, AVAST! is anti-virus only. If you have a router, you already have the best firewall you can buy. You don't need a software one like Norton if you have a router.

    So for the Norton suite, that leaves:
    Anti-phishing. Google and Firefox does this for free and has a larger database.

    Anti-spyware. Plain doesn't work. There are perhaps a hundred different viruses actively circulating at any one time, and only one or two of them is common and dangerous. There's 10 years of spyware circulating, and <i>all</i> of it is common and dangerous. If the world's best anti-virus solutions are only 50% effective in identifying and removing infections, how can these programs hope to proactively identify and block spyware which is 10 times as voluminous? The answer is that it can't. Preventative anti-spyware applications don't work.

    What <i>does</i> work for spyware is being cautious and having good, free tools on hand to identify and remove the problem once it has already happened. You can't prevent bronchitis, but you can identify its symptoms and cure it. The same is true for spyware.
  • QCHQCH Ancient Guru Chicago Area - USA Icrontian
    edited March 2009
    Thrax wrote:
    Anti-spyware. Plain doesn't work. There are perhaps a hundred different viruses actively circulating at any one time, and only one or two of them is common and dangerous. There's 10 years of spyware circulating, and all of it is common and dangerous. If the world's best anti-virus solutions are only 50% effective in identifying and removing infections, how can these programs hope to proactively identify and block spyware which is 10 times as voluminous? The answer is that it can't. Preventative anti-spyware applications don't work.

    What does work for spyware is being cautious and having good, free tools on hand to identify and remove the problem once it has already happened. You can't prevent bronchitis, but you can identify its symptoms and cure it. The same is true for spyware.
    One MAJOR recommendation. Create two accounts. One BOB and one BOB-ADMIN (or something like that). DO NOT GIVE BOB anything but plain user rights NOT admin. Leverage Vista's UAC by running at the lowest privilege and let Vista ask you for admin credentials (username and password) for the BOB-ADMIN account. Almost 99% of spyware can be stopped by running this way. Worst case, you rebuild your profile and not the operating system since the spyware can only effect the BOB account and not the operating system.

    My company analyzed the infection rates on common users and users with admin powers. After several months, the common users were almost totally clean and those that were infected were only slightly and none effecting the operating system just the profile. The users with admin rights.... infected to the point that they had to be cleaned with several Anti Spyware tools and even wiped in some cases.
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited March 2009
    ^ Great advice! Running an account with restricted permissions that you selectively elevate for installations/program execution is fantastic security.
  • RichDRichD Essex, UK
    edited March 2009
    sound advice there.

    I will second that you don't install Norton. It is major bloatware and you PC will grind to a holt! Avast is very good. I personally prefer Avira because I prefer the interface. Don't know how it compares performance wise but it works for me. You dont need a full suite of programs anyway. they will only slow your PC down. In terms of antispy ware... Get MalwareBytes Anti Malware... Also free. And that is a very good program. Look through the AV section on here and it is the first thing that almost everyone recomends. Most of the developers of the AV software will let you use it for personel use free of charge. They only charge you for corperate use.
  • edited March 2009
    Ok, I've run the laptop since my last post without the Nortons and I haven't hit the startup repair cycle again so it looks like that may have been the problem.

    So as far as my antivirus and antispyware I should use Avast and MalwareBytes? Any other software you guys would recommend? I know the Nortons would give me notices that it blocked an "intrusion attpemt". Anything else I can get that would do that as well?
  • RichDRichD Essex, UK
    edited March 2009
    The intrusion attempts warnings come from your firewall. If you insist on using a firewall I would recomend Online Armour. However, if you are accessing the internet through a router you should have a hardware router built in. Use shields up to test your firewall. the intrusions that Norton picked up are probably just unregognised local traffic and programs that are harmless.
  • edited March 2009
    Yeah, I'm using a router so I'm not worried about the firewall but I am curious on everyone's opinion on the best spyware/malware software. I installed the Avira antivirus and I'll try that for a while for virus protection.
  • SnarkasmSnarkasm Madison, WI Icrontian
    edited March 2009
    The best spyware/malware solution is to use intelligent browsing habits. Don't go to shady sites and download T3H B3ST T00LB4RS!!1! every time you get a prompt and you'll be so damn far ahead of the malware curve that you'll forget you ever used to get it.

    Keep your OS and browsers up to to date and browse with your brain, not your cock - you won't get malware.
  • edited March 2009
    Well look at that. I'm the lucky recipient of "todays best advice".

    1. I don't use or download toolbars
    2. My wife is a hot, blond headed, green eyed bombshell so I have no use for porn sites
    3. I don't trust "intelligent broswing habbits" to protect me from anything.

    Anybody else have a suggestion on a good anti-spyware program?
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited March 2009
    Sarcasm aside, it's the single best advice anyone can be given, and the only 100% solution for avoiding malware.

    My PC has been clean for 18 years and counting.
  • SnarkasmSnarkasm Madison, WI Icrontian
    edited March 2009
    Spyware and malware cannot (yet) actively attack you. Every single malware infection has been initiated, usually unknowingly, by the end user - opening a shady PDF, installing a shady toolbar, using a shady keygen. If somebody has malware, at some point they did something stupid to get it. Most of the time, it's not "their fault," since likely nobody told them they shouldn't be installing these things, but that's where having information and browsing intelligently will save you. If you browse legitimate sites and use secure browsers, you cannot get malware.

    On top of that, anti-malware software is a load of bunk anyway, and will just waste your time, money, and CPU cycles trying to prevent what will inevitably happen anyway if you find yourself habitually contracting spyware. They just aren't good enough to stop you from installing them.

    Funny side note: my mom almost paid for Firefox once, and wouldn't have thought twice about it. Information, logic, and common sense are priceless on the internet. Just keep yourself safe and you'll never have to worry about it, you know?
  • RichDRichD Essex, UK
    edited March 2009
    Have a read of this. It may give you a bit of reading. Snarcasm and Thrax are both right. the best anti malware tool you have is your own intelegence.

    This is some more background that I got sent from our IT support http://icrontic.com/forum/showthread.php?t=81593
  • edited March 2009
    Thrax wrote:
    Sarcasm aside, it's the single best advice anyone can be given, and the only 100% solution for avoiding malware.

    My PC has been clean for 18 years and counting.

    I'm assuming you're still talking about the porn sites? Like I said, I have no use for them.


    Look guys, I don't have a malware problem that I'm aware of. I can't remember ever having one. I don't know what the difference is between malware, spyware, phishing but I do know that I've always used something to protect all of my computers from this stuff. For the longest time it's been Norton's Internet Security that was supposed to cover all those bases and keep my Identity safe as well. Now, based on someone's advice in this very thread, I've done away with Norton's Internet Security altogether. I installed one of the recommended anti-virus programs also from this thread. Unless I'm confused, that program is only for viruses. I'm not comfortable leaving the rest to "safe browsing habbits" for myself, my kids, relatives, or anyone else that happens to use one of my computers. I can go do my own research I simply figured that since you recommended I not use the Norton's you could also recommend a replacement. Either way, I'll get it taken care of. Thx for the input.
  • edited March 2009
    and rich, that thread you posted makes me think I need to get back to the Norton's right now until I find a better alternative.
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