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Pc in a log-in/log-off loop
Hi. I am happy to find your forum, although I think I am too late.
I was attempting to clear my PC of malware last night, and the program (Anti-Malware, I believe) instructed me to re-start the computer before it could adress the last 2 infections).
now my computer is in a loop. It displays the Windows logo, and shows my 3 log-in names, but as soon as I choose one, it says "Loading personal settings"...then it says, "Saving settings" and logs off. It does this for all three log-in names.
When I try to boot to safe mode, it goes thru the same Windows loop as described above.
Additionally, when I attempt to boot in Safe Mode with a prompt, I get this:
"Technical Information:
Stop 0x0000008E (..............) (.....)(.....) (......)
Beginning Dump of Physical Memory"
Any possibilty of doing anything myself? I can not get past this Windows screen offering log-ins that will not log-in.
Thank you very much in advance.
I wish I had discovered this forum a while ago.
I think once I re-booted the computer, I was doomed.
Jill
I was attempting to clear my PC of malware last night, and the program (Anti-Malware, I believe) instructed me to re-start the computer before it could adress the last 2 infections).
now my computer is in a loop. It displays the Windows logo, and shows my 3 log-in names, but as soon as I choose one, it says "Loading personal settings"...then it says, "Saving settings" and logs off. It does this for all three log-in names.
When I try to boot to safe mode, it goes thru the same Windows loop as described above.
Additionally, when I attempt to boot in Safe Mode with a prompt, I get this:
"Technical Information:
Stop 0x0000008E (..............) (.....)(.....) (......)
Beginning Dump of Physical Memory"
Any possibilty of doing anything myself? I can not get past this Windows screen offering log-ins that will not log-in.
Thank you very much in advance.
I wish I had discovered this forum a while ago.
I think once I re-booted the computer, I was doomed.
Jill
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My name is Katana and I will be helping you to remove any infection(s) that you may have.
Please observe these rules while we work:
(Just because you can't see a problem doesn't mean it isn't there)
If you can do those few things, everything should go smoothly
Please Note, your security programs may give warnings for some of the tools I will ask you to use.
Be assured, any links I give are safe
I apologize for the delay in responding, but as you can probably see the forums are quite busy.
Unfortunately there are far more people needing help than there are helpers.
If you still require help please do the following
Download and Run RSIT