Internet Stops Working Still. No resolution

edited May 2009 in Science & Tech
As it says. I am still having problems. Please can anyone help.
Please see original thread below.
http://icrontic.com/forum/private.php

Thanks,

Dave.

Comments

  • RyderRyder Kalamazoo, Mi Icrontian
    edited May 2009
    This is the link to your original thread: http://icrontic.com/forum/showthread.php?t=82156

    Reading through that thread... it seems to be more than your internet.

    Do you mean your PC stops responding? The whole OS no longer responds to Keyboard or mouse commands?
  • edited May 2009
    Think you are right. I thought all info was on the original thread, sorry. The internet stops and then I am unable to shutdown or restart. Internet does still download though.

    Thanks,
    RyderOCZ wrote:
    This is the link to your original thread: http://icrontic.com/forum/showthread.php?t=82156

    Reading through that thread... it seems to be more than your internet.

    Do you mean your PC stops responding? The whole OS no longer responds to Keyboard or mouse commands?
  • RyderRyder Kalamazoo, Mi Icrontian
    edited May 2009
    If you are still able to download, then it is the not the internet stopping.

    I am a little confused about what is actually happening with the PC. When this occurs, selecting "Shutdown" from the start menu, does nothing?

    What conditions does this happen under? Meaning, the PC has been running fine for X amount of time and then everything just stops or things don't even stop?
  • edited May 2009
    After being on internet for some time (varies from a few minutes to half an hour or so) the page will stop working and new pages cannot be accessed, unable to go back on exisiting web page also. I am then unable to shut down the computer or restart it unless forced. Either that or it takes ages to respond but I probably don't wait long enough.
    I then also seem unable to do anything else on the computer.
    RyderOCZ wrote:
    If you are still able to download, then it is the not the internet stopping.

    I am a little confused about what is actually happening with the PC. When this occurs, selecting "Shutdown" from the start menu, does nothing?
  • RyderRyder Kalamazoo, Mi Icrontian
    edited May 2009
    Ok.. then the OS is locking up or something.

    Remove 1 stick of memory, see if the clears it up, if not, swap them back out.

    Get memtest from www.memtest.org try running that to see if the ram is bad also.
  • edited May 2009
    OK. You're the first to suggest this so I think I'll give it a go.
    Just to confirm with you that I have laptop with vista. 2gb of memory?
    RyderOCZ wrote:
    Ok.. then the OS is locking up or something.

    Remove 1 stick of memory, see if the clears it up, if not, swap them back out.

    Get memtest from www.memtest.org try running that to see if the ram is bad also.
  • edited May 2009
    As a thought, I've had Dell look at the laptop as it was still under warranty at the time untill a few days ago and they said that it was not a hardware problem. What are tyour thoughts?
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited May 2009
    I used to work on upwards of 60 Dells per week for a little over two years. Believe me when I say that technicians from computer OEMs are bad. Very bad.
  • AnnesAnnes Tripped Up by Libidos and Hubris Alexandria, VA Icrontian
    edited May 2009
    Thrax wrote:
    I used to work on upwards of 60 Dells per week for a little over two years. Believe me when I say that technicians from computer OEMs are bad. Very bad.

    THIS. Holy mother of crap, THIS. That and Dell components in the last few models have been garbage. We've been replacing stuff left and right these days, all on machines that are a year or younger.
  • kryystkryyst Ontario, Canada
    edited May 2009
    Next time you start up your computer right click on the start bar and bring up task manager. Then start working and when it starts acting up look to see what your CPU use percentage as at. If it's over 50% you've got something going on and if it's at 100% you've got a real problem. Look to see what process is using up all the resources.

    Also does this only happen when you are working on the net. What if you are just playing music, games etc.....
  • edited May 2009
    I would not know as I tend not to use the computer other than for the Internet. I will try playing music for a while and see if this problem arises. I will also do as you seuggested.
    I will keep you informed.
    Thanks,
  • edited May 2009
    I only have the problem when on the net. I just remembered I've been playing music on WMP.
    I'll let you know the usage next time the problem occurs.
  • edited May 2009
    With the problem the CPU usage was between 1 and 7%.
    kryyst wrote:
    Next time you start up your computer right click on the start bar and bring up task manager. Then start working and when it starts acting up look to see what your CPU use percentage as at. If it's over 50% you've got something going on and if it's at 100% you've got a real problem. Look to see what process is using up all the resources.

    Also does this only happen when you are working on the net. What if you are just playing music, games etc.....
  • RMFRMF
    edited May 2009
    Why don't you check your event viewer after you've restarted to see if anything is logged in there as it may just be some sort of software issue that can be resolved without messing around with your hardware.
  • edited May 2009
    I've looked, I can't seem to see anyting it could be. I certainly cannot seem to get any further than looking AT the event viewer. Any ideas what I'm looking for or where or, or, or..??

    RMF wrote:
    Why don't you check your event viewer after you've restarted to see if anything is logged in there as it may just be some sort of software issue that can be resolved without messing around with your hardware.
  • kryystkryyst Ontario, Canada
    edited May 2009
    have you tried using firefox instead of Internet Explorer?
  • edited May 2009
    Sorry for delay in responding, I have been on holiday.
    I tried Mozilla and I get the same problems.
    Any mor ideas?
    kryyst wrote:
    have you tried using firefox instead of Internet Explorer?
  • kryystkryyst Ontario, Canada
    edited May 2009
    It sounds like you may have a failing network card or possibly just messed up drivers or tcp/ip stack.

    Follow This Article it explains several methods of repairing the tcp/ip stack protocol.

    The problem now is we are just trouble shooting issues so it's a bit of a crap-shoot as to what the real problems is.

    If you want to trouble shoot your hardware vs your operating system, I suggest you get a copy of Ubuntu it's a live linux system. What that means if you don't know is that once you've burned the image to cd. You boot up your computer with the cd in the drive and it'll launch and run linux off the cd without touching your system. If everything works then you don't have a hardware issue. If you still experience the same problems you do.
  • edited May 2009
    I have just spend hours on the phone to Microsoft and the problem seems to have been resolved. Believe it or not the problem was resolved by ticking the box in internet explorer that says "delete browsing history on exit". Think this is because I was going on site that created a lot of history cookies etc.
    If the problem arises again I will come back to here.

    Thank you for your help.
    kryyst wrote:
    It sounds like you may have a failing network card or possibly just messed up drivers or tcp/ip stack.

    Follow This Article it explains several methods of repairing the tcp/ip stack protocol.

    The problem now is we are just trouble shooting issues so it's a bit of a crap-shoot as to what the real problems is.

    If you want to trouble shoot your hardware vs your operating system, I suggest you get a copy of Ubuntu it's a live linux system. What that means if you don't know is that once you've burned the image to cd. You boot up your computer with the cd in the drive and it'll launch and run linux off the cd without touching your system. If everything works then you don't have a hardware issue. If you still experience the same problems you do.
  • RMFRMF
    edited May 2009
    It sounds to me like they were just trying to get you off the phone but anyway, good luck.
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited May 2009
    ^ That is my opinion as well. There's no way that history or cookies can alter the reliability of your internet connection.
  • edited May 2009
    I hear what you are saying. It does appear that the problem has been resolved. Should I find it has not I will be sure to tell you.

    Thanks again.
  • kryystkryyst Ontario, Canada
    edited May 2009
    Thrax wrote:
    ^ That is my opinion as well. There's no way that history or cookies can alter the reliability of your internet connection.

    Not entirely true. If you had some malformed cookies or caches files it could screw up your internet explorer sessions, specially if you use the default IE settings that keeps 1gb of history pages !$!@$!@$.

    However where that logic fails down is that regardless of how screwed up IE got from history and cookies I can't think of any way in which it could impact a clean Firefox install. Actually scratch that, I can't remember now if you follow the default Firefox install and let it import your IE settings if it sucks in your cookies/cache as well or if it's just bookmarks. If it sucks in cache/cookies it could screw up FireFox as well.
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited May 2009
    You just pointed out an exception to my rule, and then reaffirmed that we've already taken a path that circumvents the exception.

    Why bother pointing it out?
  • edited May 2009
    So far I am not experiencing problems with the internet, although, after a good sesh on the Internet I found I was unable to shut down or re-start the computer. I cannot even load up the task manager to have a look. Subsequently I have to do a forced re-start.
    I have vista home premuim sp1.
    kryyst wrote:
    Not entirely true. If you had some malformed cookies or caches files it could screw up your internet explorer sessions, specially if you use the default IE settings that keeps 1gb of history pages !$!@$!@$.

    However where that logic fails down is that regardless of how screwed up IE got from history and cookies I can't think of any way in which it could impact a clean Firefox install. Actually scratch that, I can't remember now if you follow the default Firefox install and let it import your IE settings if it sucks in your cookies/cache as well or if it's just bookmarks. If it sucks in cache/cookies it could screw up FireFox as well.
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