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Got a Trojan Downloader WMA.Wimad.n virus

Unknown
edited June 2009 in Spyware & Virus Removal
We need help as we are just entertainment computer users at home. Daughter got three viruses from Limewire. Cogeco ( our security system) disinfected two but was unable to disinfect the WMA.Wimad.n one. She can't pull up any websites at all.

So other sites telling us to download this free thing or go here and download this won't help because she can't get anywhere on the internet.

Any ideas of what to do other than spending lots of $$ taking the hardrive into somewhere??
We would really appreciate any help we can get on this. Thanks folks!

Carol :confused:

Comments

  • KatanaKatana
    edited June 2009
    Please note that all instructions given are customised for this computer only,
    the tools used may cause damage if used on a computer with different infections.

    If you think you have similar problems, please post a log in the HJT forum and wait for help.

    Hello and welcome to the forums

    My name is Katana and I will be helping you to remove any infection(s) that you may have.

    Please observe these rules while we work:
    1. Please Read All Instructions Carefully
    2. If you don't understand something, stop and ask! Don't keep going on.
    3. Please do not run any other tools or scans whilst I am helping you
    4. Failure to reply within 5 days will result in the topic being closed.
    5. Please continue to respond until I give you the "All Clear"
      (Just because you can't see a problem doesn't mean it isn't there)

    If you can do those few things, everything should go smoothly laechel.gif

    Please Note, your security programs may give warnings for some of the tools I will ask you to use.
    Be assured, any links I give are safe


    Does the infected machine have any internet access at all ?
    Is there any way you can transfer programs form a clean computer to the infected one
    ie.
    USB/Flash Drive
    CD writer
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