QFxZ-CAA virus on Work computer

Unknown
edited July 2009 in Spyware & Virus Removal
Hey -

I'm hoping you can help me. I think my computer may have a similar virus/malware as a previous poster. When I do a search on google using google chrome, it goes to a white page with QFxZ-CAA in the upper right corner. In addition, Internet explorer started popping up occassionally with random popups. Firefox is running fine. Any help would be appreciated.

This virus is on my work computer and I need to resolve prior to plugging into the network and potentially infecting other comps.

Comments

  • KatanaKatana
    edited July 2009
    Please note that all instructions given are customised for this computer only,
    the tools used may cause damage if used on a computer with different infections.

    If you think you have similar problems, please post a log in the HJT forum and wait for help.

    Hello and welcome to the forums

    My name is Katana and I will be helping you to remove any infection(s) that you may have.

    Please observe these rules while we work:
    1. Please Read All Instructions Carefully
    2. If you don't understand something, stop and ask! Don't keep going on.
    3. Please do not run any other tools or scans whilst I am helping you
    4. Failure to reply within 5 days will result in the topic being closed.
    5. Please continue to respond until I give you the "All Clear"
      (Just because you can't see a problem doesn't mean it isn't there)

    If you can do those few things, everything should go smoothly laechel.gif

    Some of the logs I request will be quite large, You may need to split them over a couple of replies.

    Please Note, your security programs may give warnings for some of the tools I will ask you to use.
    Be assured, any links I give are safe




    Office/Work/Company machines

    Note:
    When the infected computer in question is a company machine in the workplace (or at home with access to a company network), and you are an employee.

    We can't anticipate alterations or configurations that may have been made to a business machine, or how it will interact with the tools commonly used in the removal of malware.

    The majority of the tools used in this forum are only free for Home Users and only tested on Home machines, they may well change settings that are required for a Company network.

    Another consideration is that company information may show in the logs.

    More than one machine could be at stake, possibly even the server. If sensitive material has been compromised by an infection, the company could be held liable.

    To prevent any possible loss or corruption of company information, please inform your IT department or Supervisor when a workplace computer has been infected, immediately.




    If you still wish to try, please do the following...



    Download and Run RSIT
    • Please download Random's System Information Tool by random/random from here and save it to your desktop.
    • Double click on RSIT.exe to run RSIT.
    • Click Continue at the disclaimer screen.
    • Once it has finished, two logs will open:
      • log.txt will be opened maximized.
      • info.txt will be opened minimized.
    • Please post the contents of both log.txt and info.txt.
  • KatanaKatana
    edited July 2009
    Inactive
    Whilst we appreciate that you may be busy, it has been 4 days or more since we heard from you. This topic is now closed.

    Infections can change and fresh instructions will now need to be given. If you wish to reopen your topic, please send a Private Message (PM) to Trogan with a link to your thread.

    If you are not the user who started this thread, you must start your own Thread instead :)
This discussion has been closed.