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Update failure/ reboot failure
Hello everyone. This seems to be the place to get answers so I have joined up! I come with a few problems and questions. I am currently running Vista sp2 on my laptop. Every time I have to do a Windows Update my laptop goes crazy. It takes forever to boot up because it freezes all the time. If I try to do the windows recovery thing built into Vista on start up that even freezes. I have to manually shut down the laptop by holding the power button down.
Also my computer will randomly shutdown/restart. When that happens it will attempt to restart itself but usually fails. I have to manually turn it back on and usually its ok from there. I get two different notices from windows, one says a certain file could be malware which I doubt it is. The other links me to a hotfix I can install. The problem with that is the hotfix talks about things that dont necessarily apply to the problem. The file it says is potentially malware is "xdvannn.sys"
Lastly my computer just restarted itself like is sometimes usually does but this time it just kept restarting itself over and over without loading anything at all. I was finally able to get it to load which leads me to believe its a OS problem which is very likely seeing how I am using Vista- the new ME! Any help would be appreciated. Should I try just installing the fix and see if it works? Does the hijackthis file look to be a problem with anything?
Thanks,
Eli
EDIT: Don't know if its relevant or not but also my FireFox is no longer keeping me signed into places. I changed nothing as far as setting in FireFox goes. It does remember the information but no matter what site I go to if I click on "remember me" or "Keep me signed in" it just dosent do it. Again I am not sure if that is relevant or not.
Also my computer will randomly shutdown/restart. When that happens it will attempt to restart itself but usually fails. I have to manually turn it back on and usually its ok from there. I get two different notices from windows, one says a certain file could be malware which I doubt it is. The other links me to a hotfix I can install. The problem with that is the hotfix talks about things that dont necessarily apply to the problem. The file it says is potentially malware is "xdvannn.sys"
Lastly my computer just restarted itself like is sometimes usually does but this time it just kept restarting itself over and over without loading anything at all. I was finally able to get it to load which leads me to believe its a OS problem which is very likely seeing how I am using Vista- the new ME! Any help would be appreciated. Should I try just installing the fix and see if it works? Does the hijackthis file look to be a problem with anything?
Thanks,
Eli
EDIT: Don't know if its relevant or not but also my FireFox is no longer keeping me signed into places. I changed nothing as far as setting in FireFox goes. It does remember the information but no matter what site I go to if I click on "remember me" or "Keep me signed in" it just dosent do it. Again I am not sure if that is relevant or not.
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I've gone through your HijackThis log, but it did not indicate anything inherently malicious.
Please download Malwarebytes' Anti-Malware by clicking the link below:
http://www.besttechie.net/tools/mbam-setup.exe
Double Click mbam-setup.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Quick Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* You'll be required to post the contents of this log later.
Please Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.
Next let's have you download ComboFix.exe. Please visit this webpage for downloading and instructions for running the tool:
Go here ======> A guide and tutorial on using ComboFix <====== Go here
Please ensure you read this guide carefully and install the Recovery Console first.This applies to XP Pro and XP Home users only.If you have SP3 installed you will need to use the download meant for SP2.
The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.
Once installed, you should get a prompt that says:
The Recovery Console was successfully installed.
Please continue as follows:
(1) Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
(2) Click Yes to allow ComboFix to continue scanning for malware.
When the tool is finished, it will produce a report for you.
Please include the MBAM log and C:\ComboFix.txt for further review, so that we may continue cleansing the system.
Caution: Never run and remove files with Combofix unless supervised by a qualified security analyst who is experienced in the use of Combofix. Misuse can cause serious computer problems.
I recommend that you remove the Viewpoint products; however, decide for yourself. To uninstall the the Viewpoint components (Viewpoint, Viewpoint Manager, Viewpoint Media Player):
============================================
Next download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2
- Double-click SystemLook.exe to run it.
- Copy the content of the following codebox into the main textfield:
- Click the Look button to start the scan.
- When finished, a notepad window will open with the results of the scan. Please post this log in your next reply, along with a new ComboFix log.
Note: The SystemLook log can also be found on your Desktop entitled SystemLook.txtCan I know if the problems you reported persist?
Please follow the instructions here to show all hidden files and folders:
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/hiddenfiles.mspx
Then locate the nvModes.dat file again.
EDIT:
Ok I have found the file but it is not in System32. It actually isnt in the Windows folder at all. It is under a hidden folder in the root of my drive.
Well OK can I know how your PC is running now?
I'm going out for a while now, so I will only be able to reply to this thread later.
By the way xdvannn.sys seems to be something from XTrap, do you know anything about that?
BTW the file from Xtrap is what a lot of MMO games use to check for bots and other forms of hacks. If something is detected it restarts your computer instantly. Which is weird because it only ever gave me the error when I WAS NOT playing any games. Well thanks for your help Chiaz.
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