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problem with windows XP restarting and freezing (Inactive)

Unknown
edited August 2009 in Spyware & Virus Removal
Help!!

My computer has probably got a virus or worm, that is causing windows to restart or freeze even before I can get to the welcome screen. Any suggestions would be greatly appreciated!!

Comments

  • KatanaKatana
    edited August 2009
    Please note that all instructions given are customised for this computer only,
    the tools used may cause damage if used on a computer with different infections.

    If you think you have similar problems, please post a log in the HJT forum and wait for help.

    Hello and welcome to the forums

    My name is Katana and I will be helping you to remove any infection(s) that you may have.

    Please observe these rules while we work:
    1. Please Read All Instructions Carefully
    2. If you don't understand something, stop and ask! Don't keep going on.
    3. Please do not run any other tools or scans whilst I am helping you
    4. Failure to reply within 5 days will result in the topic being closed.
    5. Please continue to respond until I give you the "All Clear"
      (Just because you can't see a problem doesn't mean it isn't there)

    If you can do those few things, everything should go smoothly laechel.gif

    Some of the logs I request will be quite large, You may need to split them over a couple of replies.

    Please Note, your security programs may give warnings for some of the tools I will ask you to use.
    Be assured, any links I give are safe


    Are you able to start in safe mode ?
    When did this start, did you install anything or run any scans just before ?
    Do you have an install disc/ recovery partition ?


    To reboot in safe mode
    You can boot in Safe Mode by restarting your computer, then continually tapping F5 OR F8 until a menu appears.
    Use your up arrow key to highlight Safe Mode, then hit enter.
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