Laptop running really slow....please help

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Laptop running really slow....please help

Hi all, I got the little lad a laptop for christmas, which has probably only been used a dozen times yet it is now painfully slow, takes an age to start up, to the point where using it is a wind up!

I've run Adaware, Spybot & AVG and there doesn't seem to be any bad content, so I'm a bit puzzled, any help would be appreciated (grin)

chiaz

Please download Malwarebytes' Anti-Malware by clicking the link below:
http://www.besttechie.net/tools/mbam-setup.exe

Double Click mbam-setup.exe to install the application.

* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Quick Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* You'll be required to post the contents of this log later.

Please Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.



Next let's have you download ComboFix.exe. Please visit this webpage for downloading and instructions for running the tool:

Go here ======> A guide and tutorial on using ComboFix <====== Go here

Please ensure you read this guide carefully and install the Recovery Console first.This applies to XP Pro and XP Home users only.If you have SP3 installed you will need to use the download meant for SP2.

The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should get a prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:

(1) Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
(2) Click Yes to allow ComboFix to continue scanning for malware.

When the tool is finished, it will produce a report for you.


Please include the MBAM log and C:\ComboFix.txt for further review, so that we may continue cleansing the system.


Caution: Never run and remove files with Combofix unless supervised by a qualified security analyst who is experienced in the use of Combofix. Misuse can cause serious computer problems.

jph77

Malwarebytes' Anti-Malware 1.41
Database version: 2896
Windows 6.0.6001 Service Pack 1
02/10/2009 21:53:46
mbam-log-2009-10-02 (21-53-46).txt
Scan type: Quick Scan
Objects scanned: 97842
Time elapsed: 23 minute(s), 9 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)

jph77

Combofix as an attachment....

jph77

running these hasn't made any difference

chiaz

Your computer is free of malware.

Here's something, might be of help.

Download: CCleaner (freeware)
http://www.majorgeeks.com/download4191.html
Run the installer, and uncheck the option to install Yahoo toolbar (unless you want Yahoo toolbar).
Once installed, run CCleaner click the Windows [tab]
The following should be selected by default, if not, please select:

Next: click Options click the Settings tab
Uncheck: "Only delete files older than 48 hrs.", click Ok
Then click Run Cleaner (bottom right) then Exit

jph77

no improvement with that either

chiaz

I'm sure other guys here at Icrontic can help you, you may want to post in another (relevant) section here.

Be sure to let them know your computer has already been checked for malware.