Options

url.urtbk.com virus removal help please

Unknown
edited November 2009 in Spyware & Virus Removal
So just recently a bunch of Internet explorer pages began popping up with "url.urtbk.com" as the url. I suspected some virus so I read around and came a cross a few people who managed to rid themselves of the virus with the help of another person.

I'm not quite sure how to do this on my own, so could anyone please help me. It would be much appreciated.

Thanks:)

Comments

  • aktiveaktive
    edited October 2009
    Hello jasmineg,

    As far as I know MalwareBytes' anti-malware fixes url.urtbk.com problem. Install MalwareBytes and scan your computer. Remove found infections and post the log file here. Then download HijackThis, run a scan and post the log here too. Just to make sure that MalwareBytes hadn't missed anything. Good luck!
  • jasmineg
    edited October 2009
    Hi,

    I downloaded MalwareBytes but during the setup I got this error message:

    Unable to execute file:C:\Program Files\Maleware Bytes' Anti-Malware\mbam.exe

    CreateProcess failed; code 2.
    The system cannot find the file specified.

    I was able to install HijackThis and run a scan, and this is what I got:

    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\Explorer.EXE
    C:\Windows\system32\Taskmgr.exe
    C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
    C:\Program Files\Creative\SBAudigy\Volume Panel\VolPanlu.exe
    C:\Program Files\Dell Photo AIO Printer 926\dlcxmon.exe
    C:\Windows\System32\rundll32.exe
    C:\Program Files\Dell Photo AIO Printer 926\memcard.exe
    C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
    C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
    C:\Program Files\Dell Support Center\bin\sprtcmd.exe
    C:\Windows\System32\mobsync.exe
    C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe
    C:\Program Files\PowerISO\PWRISOVM.EXE
    C:\Program Files\AVG\AVG8\avgtray.exe
    C:\Program Files\MyWebSearch\bar\4.bin\M3SRCHMN.EXE
    C:\Program Files\MyWebSearch\bar\4.bin\MWSOEMON.EXE
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\DellSupport\DSAgnt.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files\AIM6\aim6.exe
    C:\Program Files\Veoh Networks\Veoh\VeohClient.exe
    C:\Program Files\ooVoo\ooVoo.exe
    C:\Program Files\DAEMON Tools Lite\daemon.exe
    C:\Program Files\Logitech\Logitech Vid\Vid.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
    C:\Program Files\Logitech\SetPoint\SetPoint.exe
    C:\Users\Jasmine\AppData\Roaming\Dropbox\bin\Dropbox.exe
    C:\Windows\ehome\ehmsas.exe
    C:\Program Files\OpenOffice.org 3\program\soffice.exe
    C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE
    C:\Program Files\OpenOffice.org 3\program\soffice.bin
    C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
    C:\Program Files\AVG\AVG8\avgui.exe
    C:\Program Files\AIM6\aolsoftware.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\AVG\AVG8\avgscanx.exe
    C:\Program Files\AVG\AVG8\avgcsrvx.exe
    C:\Program Files\Internet Explorer\ieuser.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    C:\Windows\system32\SearchFilterHost.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: AIM Toolbar Search Class - {03402f96-3dc7-4285-bc50-9e81fefafe43} - C:\Program Files\AIM Toolbar\aimtb.dll
    R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\bar\4.bin\MWSSRCAS.DLL
    O1 - Hosts: ::1 localhost
    O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\bar\4.bin\MWSSRCAS.DLL
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\4.bin\MWSBAR.DLL
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
    O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-8CB0-AB60BB9AAE22} - (no file)
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
    O2 - BHO: AIM Toolbar Loader - {b0cda128-b425-4eef-a174-61a11ac5dbf8} - C:\Program Files\AIM Toolbar\aimtb.dll
    O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
    O3 - Toolbar: My Web Search - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\4.bin\MWSBAR.DLL
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [UpdReg] C:\Windows\UpdReg.EXE
    O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [ECenter] c:\dell\E-Center\EULALauncher.exe
    O4 - HKLM\..\Run: [VolPanel] "C:\Program Files\Creative\SBAudigy\Volume Panel\VolPanlu.exe" /r
    O4 - HKLM\..\Run: [FaxCenterServer] "C:\Program Files\Dell PC Fax\fm3032.exe" /s
    O4 - HKLM\..\Run: [dlcxmon.exe] "C:\Program Files\Dell Photo AIO Printer 926\dlcxmon.exe"
    O4 - HKLM\..\Run: [MemoryCardManager] "C:\Program Files\Dell Photo AIO Printer 926\memcard.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
    O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
    O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
    O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
    O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
    O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe" /hide
    O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE
    O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [My Web Search Bar Search Scope Monitor] "C:\PROGRA~1\MYWEBS~1\bar\4.bin\m3SrchMn.exe" /m=2 /w /h
    O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\4.bin\mwsoemon.exe
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [DLCXCATS] rundll32 C:\Windows\system32\spool\DRIVERS\W32X86\3\DLCXtime.dll,_RunDLLEntry@16
    O4 - HKLM\..\Run: [82487332] C:\ProgramData\82487332\82487332.exe
    O4 - HKLM\..\Run: [22186221] C:\ProgramData\22186221\22186221.exe
    O4 - HKLM\..\Run: [paruziwef] Rundll32.exe "c:\windows\system32\nobajanu.dll",a
    O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
    O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
    O4 - HKCU\..\Run: [Veoh] "C:\Program Files\Veoh Networks\Veoh\VeohClient.exe" /VeohHide
    O4 - HKCU\..\Run: [oovoo.exe] C:\Program Files\ooVoo\oovoo.exe /minimized
    O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\daemon.exe" -autorun
    O4 - HKCU\..\Run: [Logitech Vid] "C:\Program Files\Logitech\Logitech Vid\vid.exe" -bootmode
    O4 - HKCU\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\4.bin\mwsoemon.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - Startup: Dropbox.lnk = C:\Users\Jasmine\AppData\Roaming\Dropbox\bin\Dropbox.exe
    O4 - Startup: OpenOffice.org 3.0.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
    O4 - Startup: RollerCoaster Tycoon 3 Registration.lnk = C:\Users\Jasmine\AppData\Local\Temp\{2C4C7A1D-FB77-4AEB-BBE3-F2997AF0A5FD}\{907B4640-266B-4A21-92FB-CD1A86CD0F63}\ATR1.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
    O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
    O4 - Global Startup: Logitech SetPoint.lnk = ?
    O8 - Extra context menu item: &AIM Toolbar Search - C:\ProgramData\AIM Toolbar\ieToolbar\resources\en-US\local\search.html
    O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/menusearch.jhtml?p=ZKfox000
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~2.0_0\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~2.0_0\bin\ssv.dll
    O9 - Extra button: AIM Toolbar - {0b83c99c-1efa-4259-858f-bcb33e007a5b} - C:\Program Files\AIM Toolbar\aimtb.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
    O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Users\Jasmine\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\IMVU\Run IMVU.lnk (file missing)
    O13 - Gopher Prefix:
    O16 - DPF: ibeatyou Video PlugIn - http://www.ibeatyou.com/plugins/ibeatyou_video_plugin.CAB
    O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei-3/SmileyCentralFWBInitialSetup1.0.1.0.cab
    O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) - http://www.systemrequirementslab.com/srl_bin/sysreqlab_srl.cab
    O16 - DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} (Citrix ICA Client) - http://a516.g.akamai.net/f/516/25175/7d/runaware.download.akamai.com/25175/citrix/icaweb-20070115.cab
    O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
    O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
    O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - http://download.divx.com/player/DivXBrowserPlugin.cab
    O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
    O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
    O20 - AppInit_DLLs: avgrsstx.dll c:\windows\system32\nobajanu.dll,kadofebi.dll
    O21 - SSODL: yohitavuw - {7c17ffff-0086-4b23-b59d-a6a8526f1e71} - c:\windows\system32\nobajanu.dll
    O22 - SharedTaskScheduler: jugezatag - {7c17ffff-0086-4b23-b59d-a6a8526f1e71} - c:\windows\system32\nobajanu.dll
    O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    O23 - Service: AVG8 Firewall (avgfws8) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgfws8.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Creative Labs Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\Windows\system32\CTsvcCDA.exe
    O23 - Service: dlcx_device - - C:\Windows\system32\dlcxcoms.exe
    O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Google Update Service (gupdate1c9be33c8757d70) (gupdate1c9be33c8757d70) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    O23 - Service: My Web Search Service (MyWebSearchService) - MyWebSearch.com - C:\PROGRA~1\MYWEBS~1\bar\4.bin\mwssvc.exe
    O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\Windows\system32\GameMon.des.exe (file missing)
    O23 - Service: npkcmsvc - INCA Internet Co., Ltd. - C:\Nexon\MapleStory\npkcmsvc.exe
    O23 - Service: RosettaStoneDaemon - Rosetta Stone Ltd. - C:\Program Files\RosettaStoneLtdServices\RosettaStoneDaemon.exe
    O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
    O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
    O23 - Service: TeamViewer 4 (TeamViewer4) - TeamViewer GmbH - C:\Program Files\TeamViewer\Version4\TeamViewer_Service.exe
    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
    O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

    --
    End of file - 15503 bytes
  • chiazchiaz
    edited November 2009
    Hello, sorry for the late reply.

    If you still need help,
    A few things before we start....
    1. Please Read All Instructions Carefully.
    2. If you don't understand something, stop and ask! Don't keep going on.
    3. Please do not run any other tools or scans whilst I am helping you.
    4. If you have to go away for an extended period of time, let me know.
    5. Please continue to respond until I give you the "All Clear".
    (Just because you can't see a problem doesn't mean it isn't there)



    Please download Malwarebytes' Anti-Malware by clicking the link below:
    Malwarebytes Anti-Malware - Reviews and free Malwarebytes Anti-Malware downloads at Download.com

    Double Click mbam-setup.exe to install the application.

    * Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select "Perform Quick Scan", then click Scan.
    * The scan may take some time to finish,so please be patient.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Make sure that everything is checked, and click Remove Selected.
    * When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    * The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    * You'll be required to post the contents of this log later.

    Please Note:
    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.



    Next let's have you download ComboFix.exe. Please visit this webpage for downloading and instructions for running the tool:

    Go here ======> A guide and tutorial on using ComboFix <====== Go here

    Please ensure you read this guide carefully and install the Recovery Console first.This applies to XP Pro and XP Home users only.If you have SP3 installed you will need to use the download meant for SP2.

    The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

    Once installed, you should get a prompt that says:

    The Recovery Console was successfully installed.

    Please continue as follows:

    (1) Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    (2) Click Yes to allow ComboFix to continue scanning for malware.

    When the tool is finished, it will produce a report for you.


    Please include MBAM log, C:\ComboFix.txt and a new HijackThis log for further review, so that we may continue cleansing the system.


    Caution: Never run and remove files with Combofix unless supervised by a qualified security analyst who is experienced in the use of Combofix. Misuse can cause serious computer problems.
Sign In or Register to comment.