Photoshop Pasting Issue

osaddictosaddict London, UK
edited December 2009 in Science & Tech
Right, after no success when this was posted on the official Adobe forums (not by me), I'm seeing if you guys have any ideas...

Windows Vista Business PC, Quad Core Processor, 4GB RAM.

Photoshop CS4
Excel 2007

Basically my colleague is making a graph in Excel 2007, this graph is then copied and attempted to be pasted into Photoshop.

On a fresh boot, this will work fine, however, after doing it about two times it seems Photoshop refuses to paste it from the clipboard - yet you can paste it from Excel to say Word or Outlook - so it's being copied to the clipboard.

The only way around this my colleague has found is logging off her machine and logging in again.

So, has anyone seen this behaviour before, and does anyone have any cunning solutions for it?

It's happened on the past in CS3, and on a different PC, but not to this extent - perhaps after 15-20 graph pastes (we deal with lots of graphs!)

Any help much appreciated - the log off and on method is very time consuming as I'm sure you can all imagine!

Comments

  • ThraxThrax 🐌 Austin, TX Icrontian
    edited December 2009
    Is the scratch disk full?
  • osaddictosaddict London, UK
    edited December 2009
    I had no idea what one was when I read the post so I'm not sure - just found this link which seems to explain the concept though:
    http://graphicssoft.about.com/od/photoshop/f/scratchdisk.htm

    So, I'll how her machine is setup and see if it offers any solutions.

    I do know that she doesn't receive an error when she attempts to paste, it just refuses to do so.
  • osaddictosaddict London, UK
    edited December 2009
    Hmm, well the scratch disk is the C: drive, and it does have over 300gb spare, I know using the OS drive is not optimum according to that link, but PS does say it should be fine.

    I altered the caching level from 4 to 8 as it said if you work on large documents with few layers then a higher cache would be beneficial.

    She managed to paste a few more but it seems it's related to the size of the graph - some line graphs which are to publishing size and would take up a whole A4 sheet in landscape don't seem to paste in unless PS has not been used in that session - smaller pie charts occupying perhaps 1/3rd a sheet of A4 seem fine.
  • kryystkryyst Ontario, Canada
    edited December 2009
    If she shuts down PS, lets it sit for a bit and opens it back up again does it work or is it only after a reboot that it's fixed?
  • osaddictosaddict London, UK
    edited December 2009
    Not sure Kryyst - I'll ask her to give this a try. What would it imply if it did accept a graphic after it had been closed for say half an hour or something?

    I asked the question phrased slightly differently on the Adobe forums again, someone suggested she just print the graph to pdf then open this with PS.

    Not sure if this change of workflow will produce high enough quality results or if it will work for her, but I've passed this over too.
  • kryystkryyst Ontario, Canada
    edited December 2009
    It should indicate if the problem lies with the way PS is caching the information either in the history or the scratch disk or if there is something else going on. If the problem is just a PS issue then closing the program should flush all that information so when she reopens it after a little while she should be fine to paste in again. If she needs to do a full reboot then there is something else going on that's needing to flush itself which leads me to think that it is a clip board issue despite it being able to paste into MS documents.

    Printing to a PDF may work. The problem though is that she's then tied to working with the scaled pdf image so if she's resizing things it may not work right for her.
  • osaddictosaddict London, UK
    edited December 2009
    The Adobe forums said that copying into stuff like Word is different to copying into Photoshop - as it actually has to copy the image into Photoshop, not the case with Word.

    I asked her to try closing PS for about 15-20mins next time it happens, however, it's not happened yet - despite her pasting 20 graphs or so - not sure if they are smaller graphs or something or whether my changes to the caching level helped (despite Adobe forums suggesting it wouldn't)

    I also think the PDF idea is not ideal - I've seen the way she works between Excel and PS - when it works it takes around 2 seconds to copy/paste a graph into a new PSD - printing then opening would be quite a bit slower - which is a concern when she may be doing 80 graphs at a time or something!
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