explorer error

spikespike
edited January 2010 in Science & Tech
Hello people. I need some help. When i go to open a folder on my external drive Windows Explorer sez it has had a problem and needs to close. Then the task tray vanishes and a few seconds later appears again. This also happens when i try to open a subfolder in My Documents on C. Hope u can help peeps.

Comments

  • mtroxmtrox Minnesota
    edited December 2009
    That sounds more like Trojan/crapware kind of symptoms. Have you run a scan with something like malwarebytes?
  • spikespike
    edited December 2009
    mtrox wrote:
    That sounds more like Trojan/crapware kind of symptoms. Have you run a scan with something like malwarebytes?

    Yep. I've run Adaware, Avast and spybot. Its been a bit less often since then but still cropping up
  • kryystkryyst Ontario, Canada
    edited December 2009
    It also sounds like it could be a problem with the device. If windows is hanging while trying to read it, it would exhibit similar problems. Though usually it takes more then a few seconds for it to realize there is a problem, generally more like a few minutes.
  • spikespike
    edited December 2009
    kryyst wrote:
    It also sounds like it could be a problem with the device. If windows is hanging while trying to read it, it would exhibit similar problems. Though usually it takes more then a few seconds for it to realize there is a problem, generally more like a few minutes.

    When you say device which device do you mean kryyst
  • kryystkryyst Ontario, Canada
    edited December 2009
    External drive
  • mtroxmtrox Minnesota
    edited December 2009
    I think he's saying it also happens on C:\ when the ext drive is disconnected...am I right Spike?
  • spikespike
    edited December 2009
    mtrox wrote:
    I think he's saying it also happens on C:\ when the ext drive is disconnected...am I right Spike?

    bang on lads. Gpt any ideas cos I'm close to remounting AGAIN. Cheers
  • kryystkryyst Ontario, Canada
    edited December 2009
    I took it to mean that the external drive was still connected, but he was only trying to access his c:drive.

    The other possibility is that the C:drive is messed up.

    open up a command prompt (start>run>cmd) and type the following command
    chkdsk /r
    it'll give you a message about needing to reboot for it to work. Reboot and let it run (could take an hour or more).

    After it's done all of that try and go back into windows explorer and if you can right click on your c: drive go into properties and under the general tab turn off indexing at the bottom. Apply it to all files/folders.
  • spikespike
    edited December 2009
    kryyst wrote:
    I took it to mean that the external drive was still connected, but he was only trying to access his c:drive.

    The other possibility is that the C:drive is messed up.

    open up a command prompt (start>run>cmd) and type the following command
    chkdsk /r
    it'll give you a message about needing to reboot for it to work. Reboot and let it run (could take an hour or more).

    After it's done all of that try and go back into windows explorer and if you can right click on your c: drive go into properties and under the general tab turn off indexing at the bottom. Apply it to all files/folders.

    OK guys. I've run chkdsk which said c: is clean. When i de-select indexing and apply i get "An error occured applying attributes to the file: c:\0096dee756d...\ msxml4-kb927978-enu.log Access is denied". The main problem does'nt seem to happen any more on c: IT happens every time i open either of 2 folders on f: which both only contain film/tv all as AVI files. ?
  • mtroxmtrox Minnesota
    edited December 2009
    Seen that one Spike. Not sure if that's your whole problem, but you can just delete that whole folder, including the log file "msxml4-kb927978-enu.log".

    Scroll about halfway down here, MS tells you it is "optional but you can delete the log file and the folder." In my experience, it may not delete until you take ownership of it first.
  • kryystkryyst Ontario, Canada
    edited December 2009
    it's not unusual to get some errors when trying to turn off indexing. Just tell it to keep going and not worry about it.

    try turning off the indexing on your f: drive now.
  • spikespike
    edited January 2010
    kryyst wrote:
    it's not unusual to get some errors when trying to turn off indexing. Just tell it to keep going and not worry about it.

    try turning off the indexing on your f: drive now.


    right lads. indexing turned off on both drives but still getting explorer error. BOO
  • mtroxmtrox Minnesota
    edited January 2010
    Does the event veiwer give you an error about explorer?
  • spikespike
    edited January 2010
    mtrox wrote:
    Does the event veiwer give you an error about explorer?

    This is a typical error signature....

    AppName:explorer.exe AppVer:6.0.2900.5512 ModName:xvid.ax

    Exception Information
    Code:0xc0000094 Flags:0x00000000
    Record:0x0000000000000000 Address:0x000000000820d928
    Here's the error file:-
    <?xml version="1.0" encoding="UTF-16"?>
    <DATABASE>
    <EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
    <MATCHING_FILE NAME="advapi32.dll" SIZE="617472" CHECKSUM="0xA0887D0D" BIN_FILE_VERSION="5.1.2600.5755" BIN_PRODUCT_VERSION="5.1.2600.5755" PRODUCT_VERSION="5.1.2600.5755" FILE_DESCRIPTION="Advanced Windows 32 Base API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5755 (xpsp_sp3_gdr.090206-1234)" ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA5BB8" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5755" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5755" LINK_DATE="02/09/2009 12:10:48" UPTO_LINK_DATE="02/09/2009 12:10:48" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="gdi32.dll" SIZE="286720" CHECKSUM="0x98314A3F" BIN_FILE_VERSION="5.1.2600.5698" BIN_PRODUCT_VERSION="5.1.2600.5698" PRODUCT_VERSION="5.1.2600.5698" FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5698 (xpsp_sp3_gdr.081022-1932)" ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4CE95" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5698" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5698" LINK_DATE="10/23/2008 12:36:14" UPTO_LINK_DATE="10/23/2008 12:36:14" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x2D998938" BIN_FILE_VERSION="5.1.2600.5781" BIN_PRODUCT_VERSION="5.1.2600.5781" PRODUCT_VERSION="5.1.2600.5781" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5781 (xpsp_sp3_gdr.090321-1317)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFE572" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5781" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5781" LINK_DATE="03/21/2009 14:06:58" UPTO_LINK_DATE="03/21/2009 14:06:58" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="ntdll.dll" SIZE="714752" CHECKSUM="0xC695BA95" BIN_FILE_VERSION="5.1.2600.5755" BIN_PRODUCT_VERSION="5.1.2600.5755" PRODUCT_VERSION="5.1.2600.5755" FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5755 (xpsp_sp3_gdr.090206-1234)" ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xBC674" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5755" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5755" LINK_DATE="02/09/2009 12:10:48" UPTO_LINK_DATE="02/09/2009 12:10:48" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="ole32.dll" SIZE="1287168" CHECKSUM="0xB764FEEA" BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2108)" ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x14744B" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:10:57" UPTO_LINK_DATE="04/14/2008 00:10:57" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="oleaut32.dll" SIZE="551936" CHECKSUM="0xE8E0E87" BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512" COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.5512" INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x8D4E3" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:10:58" UPTO_LINK_DATE="04/14/2008 00:10:58" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="shell32.dll" SIZE="8461312" CHECKSUM="0x229B7DE8" BIN_FILE_VERSION="6.0.2900.5622" BIN_PRODUCT_VERSION="6.0.2900.5622" PRODUCT_VERSION="6.00.2900.5622" FILE_DESCRIPTION="Windows Shell Common Dll" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2900.5622 (xpsp_sp3_gdr.080617-1319)" ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x812125" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.5622" UPTO_BIN_PRODUCT_VERSION="6.0.2900.5622" LINK_DATE="06/17/2008 19:02:17" UPTO_LINK_DATE="06/17/2008 19:02:17" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="user32.dll" SIZE="578560" CHECKSUM="0x6280E825" BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="Windows XP USER API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2105)" ORIGINAL_FILENAME="user32" INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x8FC76" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:11:07" UPTO_LINK_DATE="04/14/2008 00:11:07" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="wininet.dll" SIZE="667136" CHECKSUM="0xAD3B341D" BIN_FILE_VERSION="6.0.2900.5897" BIN_PRODUCT_VERSION="6.0.2900.5897" PRODUCT_VERSION="6.00.2900.5897" FILE_DESCRIPTION="Internet Extensions for Win32" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2900.5897 (xpsp_sp3_gdr.091028-1650)" ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xAAFB2" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.5897" UPTO_BIN_PRODUCT_VERSION="6.0.2900.5897" LINK_DATE="10/29/2009 05:38:23" UPTO_LINK_DATE="10/29/2009 05:38:23" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="winsock.dll" SIZE="2864" CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103" BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10" FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows(TM) Operating System" FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL" INTERNAL_NAME="WINSOCK" LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1981-1996" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001" VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API for Windows" S16BIT_MODULE_NAME="WINSOCK" UPTO_BIN_FILE_VERSION="3.10.0.103" UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United States) [0x409]" />
    </EXE>
    <EXE NAME="xvid.ax" FILTER="GRABMI_FILTER_THISFILEONLY">
    <MATCHING_FILE NAME="xvid.ax" SIZE="385024" CHECKSUM="0x462CF93B" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="07/16/2003 11:13:43" UPTO_LINK_DATE="07/16/2003 11:13:43" />
    </EXE>
    </DATABASE>
  • mtroxmtrox Minnesota
    edited January 2010
    Spike, check this out. I think the xvid.ax part of that error might be your clue. Here's a bunch of guys who had your problem. Seems it has to do with previewing video files in a folder and a problem with xvid.ax. These guys deleted xvid.ax and solved the problem with no downside.
  • spikespike
    edited January 2010
    mtrox wrote:
    Spike, check this out. I think the xvid.ax part of that error might be your clue. Here's a bunch of guys who had your problem. Seems it has to do with previewing video files in a folder and a problem with xvid.ax. These guys deleted xvid.ax and solved the problem with no downside.

    Fantastic.No more explorer error. I cut n paste xvid.ax in another folder and now works fine. Yee Ha. Thanks a lot mtrox and all u other blokes.
  • mtroxmtrox Minnesota
    edited January 2010
    Glad we got one Spike.
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