computer restarts automatically

venusb85venusb85
edited March 2010 in Science & Tech
Hello,
My computer restarts automatically . Sometimes it allows me to goto desktop.But now it is not even allowing me to goto login screen.It is restarting in loop. I suspect his as Trojan virus attack.This problem is existing since 1 weeks now.I see some folder with long name which is sitting there since Nov 28 2009....when ever i click on that folder,or any file in windows explorer it restarts,if i don't use windows explorer at all,or if i don't open any notepad it doesn't restart.When I click new window on fire fox it restarts.It is not letting me to go to desktop even in safe mode.Now it is totally stuck.It is not even letting me to go on to login screen.Please help.
Upon continuosly trying now I am able to go on to login screen.I think being able to access desktop should fasciliate resolving the problem?

Thanks
Veena

Comments

  • kryystkryyst Ontario, Canada
    edited February 2010
    Do you have a windows installation disk or a recovery disk?
  • venusb85venusb85
    edited February 2010
    From Dell I have Windows XP Home edition Service Pack 1a,Windows XP Home Edition Service Pack 2
  • kryystkryyst Ontario, Canada
    edited February 2010
    Boot up your computer with the service pack 2 disk in. Then do a repair install.
  • venusb85venusb85
    edited March 2010
    This is resolved.I had to format the disk.
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