Quickbooks Multi-User

PirateNinjaPirateNinja Icrontian
edited May 2010 in Science & Tech
Good afternoon Icrontic!

A client of mine is complaining about QuickBooks to me, not even having anything to do with the different services I provide to them, but I kindly offer to help them out and do some research. I wonder if anyone here has any ideas.
Here is their issue:

Their QB is setup in multi-user, it is premiere 2010 and they have 3 user licenses. The database runs on a 2008r2 server. Gigabit network, very fast brand new server, and clients running relatively new workstations on a range of XP-7.

Complaints are as follow:
- Even though we are in multi-user mode, we can't access the same books and modules at the same time.
- QuickBooks takes up to 5 minutes just to load

Anyone know any basic tips to make multi-user mode more multi-user friendly, or any ideas on what would cause a QB client to take 5 minutes to load on what is supposed to be a fast network with new systems? I am just not a QB person at all.

Thanks for your thoughts!

Comments

  • primesuspectprimesuspect Beepin n' Boopin Detroit, MI Icrontian
    edited May 2010
    QB support is good, and as valid multi-user license holders, they're entitled to it for free. I've had many good experiences with their support team for stuff like this.
  • phuschnickensphuschnickens Beverly Hills, Michigan Member
    edited May 2010
    Agreed. I've spent hours on the phone with these guys troubleshooting a detailed issue. They're the kind of support department that doesn't just read a script.
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