System 32 error?

KahhKahh
edited July 2010 in Science & Tech
Hi, I would like to request help as I'm pretty sure I broke my laptop. The internet connects fine and shows a very strong connection. But when i get on my web browser ( i switch off between chrome and firefox randomly) it doesn't load the page. It's not like it says the page failed to load or to try refreshing the page, it just leaves my current tab labeled as "untitled" and stays empty, after a while my computer slows down and eventually freezes up, i think on one attempt i got a page with a win32 or sys32 error? I'm not sure because i closed it right away without thinking. Please help. :sad2:

Comments

  • kryystkryyst Ontario, Canada
    edited June 2010
    go into dos (you can get there by clicking on start then run then typing in cmd)
    once the dos window opens up type:
    ping www.google.com

    If things are right it should look like: 
    Pinging www.google.com [208.69.36.231] with 32 bytes of data:
Reply from 208.69.36.231: bytes=32 time=20ms TTL=53
Reply from 208.69.36.231: bytes=32 time=19ms TTL=53
Reply from 208.69.36.231: bytes=32 time=20ms TTL=53
Reply from 208.69.36.231: bytes=32 time=21ms TTL=53

Ping statistics for 208.69.36.231:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 19ms, Maximum = 21ms, Average = 20ms
    Which means you are getting a stable internet connection and that your tcp/ip stack is working correctly.

    If it comes back looking like: 
    Pinging www.google.com [208.69.36.231] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 208.69.36.231:
      Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    If it looks like that then your networking isn't working correctly.

    Before we go much further we need to find out if things are working at the most basic level.
  • KahhKahh
    edited July 2010
    Here's mine, sorry for the late reply, im pretty slow :(

    Pinging www.1.google.com [74.125.159.105] with 32 bytes of data:

    Reply from 74.125.159.105: bytes=32 time=75ms TTL=56
    Reply from 74.125.159.105: bytes=32 time=374ms TTL=56
    Reply from 74.125.159.105: bytes=32 time=92ms TTL=56
    Reply from 74.125.159.105: bytes=32 time=92ms TTL=56

    Ping statistics for 74.125.159.105"
    Packets: Sent = 4, Recieved = 4, Lost = 0 (0% loss).
    Approximate round trip times in milli-seconds:
    Minimum = 75ms, Maximum = 374ms, Average - 158ms
  • kryystkryyst Ontario, Canada
    edited July 2010
    Ok so that does mean you are connecting at the network level correctly and getting a connection. So there's something else going on at the browser level. I would suggest you start by uninstalling any anti-virus software you have as you could have a broken hook then downloading a new version of whatever you are using (I'll recommend Microsoft Security Essentials, but whatever you prefer) and installing it.

    But before you do that. Try rebooting the computer into safe mode with network connection. If you don't know how to get into safe mode. Reboot the computer and start hitting F8 just after your computer turns on and Posts (puts up the basic hey my computer is working screen) and before the 'Starting to load windows' message starts up. If you time it right you should be met with a menu option to go into safe mode, just make sure you pick safe mode with networking.

    Then see if your browser works in safe mode.
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