A Steam-y Issue!
NullenVoyd
Orlandish Icrontian
I think we all enjoyed Steam's wonderful summer sale to one extent or another, but it seems the tail end of the event, especially July 3rd and 4th, saw something that we try to ignore as a possibility.
According to many posters in various places on the official Steam forums, a number of the games they purchased and played around those two days have now vanished from their library or will not play, insisting they need to be purchased (again)!
http://forums.steampowered.com/forums/showthread.php?t=1346197
So-far I've seen reports of between $5-$200 worth of games having vanished. I myself have had 4 separate games I bought and one that was gifted to me, no longer shown as mine anymore. It should be noted this does not seem to have affected everyone who bought games during those times.
Speculation and here-say are implying there was a database failure some time in here and only a few-days-old backup was available to restore functionality. People largely claim this due to their icons and profiles having been reverted back to what they were before the affected dates, and game purchases leading up till then still registering as valid and playable.
So-far, Steam support has been silent or downright unhelpful. One user complained of having to supply proof in screen captures of the non-destroyed games list but still waiting for a resolution, and other users have found no response from their submitted tickets on the issue (including me). Steam support has at least acknowledged the issue and is looking into it, so at least those affected can hope.
The best I can suggest is make sure you have what you bought, take a screenie of it, and if you notice something missing don't be afraid to speak up about it. I'm not sure how they'll go about fixing this, but it may not be a bad idea to also get a screenie of your purchase history with your financial institution, and a pic of Steam's version of your records by clicking the "<account name="">'s account" link in the upper-right corner of the main Steam window.</account>
According to many posters in various places on the official Steam forums, a number of the games they purchased and played around those two days have now vanished from their library or will not play, insisting they need to be purchased (again)!
http://forums.steampowered.com/forums/showthread.php?t=1346197
So-far I've seen reports of between $5-$200 worth of games having vanished. I myself have had 4 separate games I bought and one that was gifted to me, no longer shown as mine anymore. It should be noted this does not seem to have affected everyone who bought games during those times.
Speculation and here-say are implying there was a database failure some time in here and only a few-days-old backup was available to restore functionality. People largely claim this due to their icons and profiles having been reverted back to what they were before the affected dates, and game purchases leading up till then still registering as valid and playable.
So-far, Steam support has been silent or downright unhelpful. One user complained of having to supply proof in screen captures of the non-destroyed games list but still waiting for a resolution, and other users have found no response from their submitted tickets on the issue (including me). Steam support has at least acknowledged the issue and is looking into it, so at least those affected can hope.
The best I can suggest is make sure you have what you bought, take a screenie of it, and if you notice something missing don't be afraid to speak up about it. I'm not sure how they'll go about fixing this, but it may not be a bad idea to also get a screenie of your purchase history with your financial institution, and a pic of Steam's version of your records by clicking the "<account name="">'s account" link in the upper-right corner of the main Steam window.</account>
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Comments
...certain e-mails should never be deleted...
What Ardi said!