Insanely High Ping

Revolution_SoupRevolution_Soup Lost...
edited November 2010 in Science & Tech
I have DSL internet that I get from AT&T. Download speed is supposed to be 2.5 Megabits/second. There doesn't seem to be any pattern to my random ping spikes and when they occur they can last anywhere from a few minutes to all night when I'm trying to play online games. When I ping google.com I get a range from 76 to 640 with an average of 460. It's been much worse at times with a high in the 900s. I'd appreciate any help with this issue. Let me know if you need any additional information and I'll do my best to provide it.

Comments

  • ThraxThrax 🐌 Austin, TX Icrontian
    edited November 2010
    What router? Wireless? Wired?
  • shwaipshwaip bluffin' with my muffin Icrontian
    edited November 2010
    tracert that shit
  • Revolution_SoupRevolution_Soup Lost...
    edited November 2010
    @ Thrax: 2WIRE-HGB modem/wireless router. I'm connected with an ethernet cable, though.

    @ shwaip: I'm not familiar with tracert. Googling now.
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited November 2010
    Vista/7?
  • Revolution_SoupRevolution_Soup Lost...
    edited November 2010
    Alright. Hopefully this is the info you were looking for, shwaip?

    egvm1x.jpg
  • Revolution_SoupRevolution_Soup Lost...
    edited November 2010
    @ Thrax: Windows 7 64 bit Ultimate.
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited November 2010
    Oh. You need to call your ISP. The first "hop" out of your home is total balls. A hop is a datacenter or some other network device your Internet traffic passes through on its way to whatever destination. A typical first hop is about 15-30 ms; yours is up to thirty times that.

    It's no wonder your Internet connection feels like it's going to hell in a handcart.

    Tell them you've done a tracert, and that something between your router and the outside world is messed up. It could be your modem, the phone line, etc.
  • Revolution_SoupRevolution_Soup Lost...
    edited November 2010
    Yeah basically I get a 3-4 second input delay in any RTS I play. It's really annoying.
  • Revolution_SoupRevolution_Soup Lost...
    edited November 2010
    They're saying since there's no packet loss it's not their fault...
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited November 2010
    It's total bullshit. Keep calling. Your equipment is not to blame here.
  • Revolution_SoupRevolution_Soup Lost...
    edited November 2010
    Update: They had me unplug the DSL filter that my modem was plugged into and plug the modem directly into the jack. My ping is seeming fine and webpages are no longer delayed in loading.

    I can recall them having me do this in the past for the same issue, but it was only a temporary fix before it began happening again.
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited November 2010
    It means something is wrong with the line coming into your house, or the jack itself.
  • Revolution_SoupRevolution_Soup Lost...
    edited November 2010
    Scratch that. Ping is not fine and web pages are still delayed...
  • primesuspectprimesuspect Beepin n' Boopin Detroit, MI Icrontian
    edited November 2010
    Don't relent. Keep calling and asking for a supervisor until they fix the problem. There is nothing you can do to fix it; it's something on their end.
  • Revolution_SoupRevolution_Soup Lost...
    edited November 2010
    I'm considering involving the Better Business Bureau because this has been an ongoing issue for months and last time they sent out a technician they reduced our speed to 90% in hopes of fixing the issue, but it remains unsolved.
  • ardichokeardichoke Icrontian
    edited November 2010
    I've found that the "send a tech out to check the line or I'm cancelling my account" method tends to yield results. That said, many phone companies consider anything from the customer side of the NID into the house to be the customer's responsibility. They will usually charge you for repairs/replacement of these lines. I'd suggest replacing the jack in your house and running a new line from the jack to the NID before you get a technician out to poke around.
  • shwaipshwaip bluffin' with my muffin Icrontian
    edited November 2010
    I'd have to note that you should never have your DSL modem connected through a filter to the wall. You should only have filters on your phones. You said you'd taken it off, but just mentioning this to make sure.
  • Revolution_SoupRevolution_Soup Lost...
    edited November 2010
    @ shwaip: So I should have DSL filters on all my phones in the house, but not the modem?
  • shwaipshwaip bluffin' with my muffin Icrontian
    edited November 2010
    That was what the setup instructions were when we had ADSL at my parents' house. The DSL filter is a low-pass filter that allows all the voice comm through, but removes the high frequency DSL information.
  • ardichokeardichoke Icrontian
    edited November 2010
    Most providers ship 2 types of filter. Multiple low-pass filters that allow voice traffic through but not the DSL traffic. These are for your phones. 1 high-pass filter that allows DSL but not voice through, for your modem. Technically speaking, if you actually use your land line phone, you should have the low-pass filters on your phones and the high pass on your modem to make sure that your voice calls don't interfere with your data and vice versa. That said, if you're like me and have DSL but no phone plan, it doesn't matter if you use the filter.
  • kryystkryyst Ontario, Canada
    edited November 2010
    It depends on the isp and their generosity. I've found most of the time I've dealt with ISP's they never send out the high pass filter they only send out phone line filters for your phones.
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