NEW LAPTOP SYSTEM

omar77omar77 Member
edited December 2010 in Science & Tech
Hi guys,
I recently just got a new system (specifications are on my profile page) and I also recently installed a game called Battlefield Badcompany 2, using steam (offers this week, bought for only £7 :rockon:). Now along with this game came an anti-cheat program called PUNKBUSTER. I tried installing it but it came up with an error telling me -

[12.22.2010 22:42:57] ERROR: File "C:\Users\Umar\AppData\Roaming\PnkBstrB.exe" does not exist.

[12.22.2010 22:42:57] ERROR: C:\Users\Umar\AppData\Roaming\PnkBstrB.exe does not contain a valid certificate; Load denied.

I tried right clicking on the pbsvc.exe file so that i can import its certificate but when i go to run the game i get kicked with a message saying punkbuster driver fail issue. I fiddled for hours and hours. changing settings using tutorials and such but still nothing.

I don't know if its windows 7's settings or something else on my OS that isn't detecting certificates. I contacted "evenbalance tech support" (guys behind the ridiculous program) and they gave me instructions to change import certificate but it didn't work.
I strongly think its something in windows that isn't allowing validation of the certificates. I didn't what else to say here so i produced a hijack this log. Take a look:



Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 22:33:49, on 22/12/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16700)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Protector Suite\psqltray.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Program DJ\Program DJ3\PdjAssistant.exe
C:\Program Files\Program DJ\Program DJ3\ProgramDJ3.exe
C:\Program Files\Program DJ\Wireless Switch\wlss.exe
C:\Program Files\Program DJ\Green Charger\GCTray.exe
C:\Program Files\Program DJ\Safety Guard\SftgLnch.exe
C:\Program Files\Program DJ\Wow Video&Audio\WVAMain.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\acrobat_sl.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Program Files\Infineon\Security Platform Software\PSDrt.exe
C:\Program Files\Infineon\Security Platform Software\SpTna.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\DivX\DivX Plus Web Player\DDMService.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Users\Umar\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1]449A49795F4} - C:\Program Files\DivX\DivX Plus Web Player\npdivx32.dll
O2 - BHO: Use the DivX Plus Web Player to watch web videos with less interruptions and smoother playback on supported sites - {593DDEC6-7468-4cdd-90E1-42DADAA222E9} - C:\Program Files\DivX\DivX Plus Web Player\npdivx32.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [PSQLLauncher] "C:\Program Files\Protector Suite\launcher.exe" /startup
O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [PdjAssistant] C:\Program Files\Program DJ\Program DJ3\PdjAssistant.exe
O4 - HKLM\..\Run: [Program DJ3] C:\Program Files\Program DJ\Program DJ3\ProgramDJ3.exe
O4 - HKLM\..\Run: [WLSS] C:\Program Files\Program DJ\Wireless Switch\WLSS.exe
O4 - HKLM\..\Run: [GCTray] C:\Program Files\Program DJ\Green Charger\GCTray.exe
O4 - HKLM\..\Run: [SftgLnch] C:\Program Files\Program DJ\Safety Guard\SftgLnch.exe
O4 - HKLM\..\Run: [EntranceGuard] C:\Program Files\Program DJ\Entrance Guard\SMFTray.exe HIDE
O4 - HKLM\..\Run: [Wow Video&Audio] C:\Program Files\Program DJ\Wow Video&Audio\WVAMain.exe
O4 - HKLM\..\Run: [IFXSPMGT] "C:\Program Files\Infineon\Security Platform Software\ifxspmgt.exe" /NotifyLogon
O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
O4 - HKLM\..\Run: [DivX Download Manager] "C:\Program Files\DivX\DivX Plus Web Player\DDmService.exe" start
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [Google Update] "C:\Users\Umar\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O20 - Winlogon Notify: SMFGina - C:\Program Files\Smart Face\SMFGina.dll (file missing)
O23 - Service: AMD External Events Utility - AMD - C:\Windows\system32\atiesrxx.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: DualView Server Service (DualView Server) - Unknown owner - C:\Program Files\Program DJ\Dualview Server\dualviewsvc.exe
O23 - Service: Entrance Guard Service (EntranceGuard Service) - Unknown owner - C:\Program Files\Program DJ\Entrance Guard\SMFService.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Security Platform Management Service (IFXSpMgtSrv) - Infineon Technologies AG - C:\Program Files\Infineon\Security Platform Software\ifxspmgt.exe
O23 - Service: Trusted Platform Core Service (IFXTCS) - Infineon Technologies AG - C:\Program Files\Infineon\Security Platform Software\ifxtcs.exe
O23 - Service: Personal Secure Drive Service (PersonalSecureDriveService) - Infineon Technologies AG - C:\Program Files\Infineon\Security Platform Software\IfxPsdSv.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: Smart Watchdog Service (Smart Watchdog) - Unknown owner - C:\Program Files\Program DJ\Smart Watchdog\SWDsvc.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
--
End of file - 9441 bytes



Please can anyone help me. I also didn't know where to star this thread, gaming or os systems, as the problem lies with both (probably).

Thank you for looking.:confused: i needed to reach out

Comments

  • TushonTushon I'm scared, Coach Alexandria, VA Icrontian
    edited December 2010
    There were/are weird issues with the way that punkbuster updates and windows doles out permissions. I know that you can install Punkbuster separately from the game (After you have installed BFBC2), to get it to update on its own. The instructions are on the Evenbalance website. Once I updated through their method, rather than what should happen with BFBC2, I was able to play normally. Fix your virus problem first though! :P
  • omar77omar77 Member
    edited December 2010
    lol, ok i'm in the process of removing virus' on my OS then i'll post a log when its done.

    thanks
  • omar77omar77 Member
    edited December 2010
    never mind, rebooted system after it wouldn't let me select normal boot in msconfig. Anyway now with a clean system i tried the same installation and now i can play BFBC2....ONLINE!
  • TushonTushon I'm scared, Coach Alexandria, VA Icrontian
    edited December 2010
    Good deal. Congrats!
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