You know why that's a stellar response that avoided a potential PR disaster? Because it's honest and genuine. You can tell Kevin isn't trying to dodge anything, and he's being sincere. There is no PR speak or jargon in that response. He's speaking from the heart.
I also think this story proves the power of communities on a site like Reddit. This whole situation could have blown up a lot more if Telltale didn't handle it the right way.
I also think this story proves the power of communities on a site like Reddit. This whole situation could have blown up a lot more if Telltale didn't handle it the right way.
Conversely, I think this story blew up because of Reddit when it shouldn't have.
Telltale used the shipping company that the owner asked us to use.
Tell me, then, how is Telltale on the hook for this one if that's indeed the case? This is a classic he-said-he-said with Reddit doing it's usual fire-from-the-hip anti-corporate (or anything that looks/smells/feels corporate) and fighting for 'a little guy' that could have just as easily BS'd the entire story to get someone else to pick up the bill for his mistakes.
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BlackHawkBible music connoisseurThere's no place like 127.0.0.1Icrontian
edited November 2011
You're telling me no one during all of this thought about insuring the car for the trip?
I don't think whether Telltale is actually responsible is the point. The guy may likely be the one responsible for the damage because he was dumb enough to stick it on the back of a truck without insuring it. But after the guy whined, Telltale handled it really well by putting out a fire even though it wasn't of their making.
Unfortunate that it cost them money, but hooray that they're able to come out of it squeaky clean with a little good press. Worth it, and don't look like jerks trying to cover their buts
I agree completely, it isn't the point of the story. The issue though, is that's how the greater weberspace (reddit) is reading it, which is unfortunate.
You're telling me no one during all of this thought about insuring the car for the trip?
According to the threads, the car was insured for the trip. The problem was it was taking too long for the insurance company to handle the claim (allegedly)
That rock damage I can say is from a flapping piece of the tarp or cover(probably one of the edges with a metal or plastic piece for example)... I have the same damage on my truck from a road trip.
That's pretty ridiculous. Shame on the guy for stirring up the mob in the first place, and kudos still to Telltale for handling it like responsible adults (a rarity in most companies)
primesuspect
Beepin n' BoopinDetroit, MI Icrontian
Comments
I also think this story proves the power of communities on a site like Reddit. This whole situation could have blown up a lot more if Telltale didn't handle it the right way.
Thanks for sharing this.
Conversely, I think this story blew up because of Reddit when it shouldn't have.
Tell me, then, how is Telltale on the hook for this one if that's indeed the case? This is a classic he-said-he-said with Reddit doing it's usual fire-from-the-hip anti-corporate (or anything that looks/smells/feels corporate) and fighting for 'a little guy' that could have just as easily BS'd the entire story to get someone else to pick up the bill for his mistakes.
Unfortunate that it cost them money, but hooray that they're able to come out of it squeaky clean with a little good press. Worth it, and don't look like jerks trying to cover their buts
http://www.reddit.com/r/gaming/comments/mcy7l/today_i_received_nonstop_phone_calls_and_emails/
According to the threads, the car was insured for the trip. The problem was it was taking too long for the insurance company to handle the claim (allegedly)
Also, the damage to the side looks like it could have come from the tarp cover on the jeep flapping in the wind.