Problems with Microsoft Outlook 2007-Possible Win32 Cryptor
joanmt
Dallas, TX New
Hi and thank you in advance for all of your help.
About a week ago, we started having problems with our Outlook 2007. The error message we would receive is:
Cannot start Microsoft office outlook. Cannot open the outlook window. The set of folders cannot be opened. The file C:\Users\Tim\AppData\Local\Microsoft\Outlook\Outlook.pst is in use and cannot be accessed. Close any application that is using this file and try again. You might need to restart your computer.
This firts time it happened. I ran Malwarebytes, Lavasoft Ad-Aware and AVG free scans, nothing showed up. I also did a CC cleaner on the computer. Restarted it and opened Outlook and it ran fine.
It happened again a couple of days later and went through the same process. Everything was fine.
Next time it happened, we thought that maybe Malwarebytes was causing the problem, since we had a free trial that was almost up and we got the notification message in the task bar. So I removed Malwarebytes and that seemed to fix it.
On Monday evening, we got a warning from AVG that we had Win32 Cryptor on our computer, we removed it and then ran a full scan. Nothing else showed up.
On Tuesday morning, the same error message for Outlook again.
So, I did some research to see what I could learn & it said could be very tricky to get rid off. So maybe I didn't get rid of it. I went on Zimbio and someone recommended using PCTools. I downloaded PC tools and ran it, nothing came up. I also downloaded a Free updated trial of Norton AntiVirus, ran the full scan, nothing. Of, course it removed AVG, so there was no conflict. So I thought I was clean.
When we came to the computer this morning, a new message was in the right reading pane area. It said:
Cannot Display the folder. The file C:\Users\Tim\AppData\Local\Microsoft\Outlook\Outlook.pst cannot be accessed because another workstation has modified it. Close and then restart all email enabled applications. You might need to restart your computer.
I closed the program and tried to re-open it and got the 1st error message again. I shut down the computer and have tried to re-open Outlook and get the 1st error message.
Here is the information about the computer:
Dell 5110
Win 7 SP1
I5-2410M CPU @ 2.30 GHz
4GB Ram
64-Bit OS
I installed HJT and just tried to run it and save the file. It will not save the file. This is the message I received: For some reason your system denied write access to the host file. If any hijacked domains are in the file, hijack this may not be able to fix this.
I am not able to provide a copy of the log. If you can advise how to get around that, save it another way or whatever, please let me know.
Again thank you.
Joan
About a week ago, we started having problems with our Outlook 2007. The error message we would receive is:
Cannot start Microsoft office outlook. Cannot open the outlook window. The set of folders cannot be opened. The file C:\Users\Tim\AppData\Local\Microsoft\Outlook\Outlook.pst is in use and cannot be accessed. Close any application that is using this file and try again. You might need to restart your computer.
This firts time it happened. I ran Malwarebytes, Lavasoft Ad-Aware and AVG free scans, nothing showed up. I also did a CC cleaner on the computer. Restarted it and opened Outlook and it ran fine.
It happened again a couple of days later and went through the same process. Everything was fine.
Next time it happened, we thought that maybe Malwarebytes was causing the problem, since we had a free trial that was almost up and we got the notification message in the task bar. So I removed Malwarebytes and that seemed to fix it.
On Monday evening, we got a warning from AVG that we had Win32 Cryptor on our computer, we removed it and then ran a full scan. Nothing else showed up.
On Tuesday morning, the same error message for Outlook again.
So, I did some research to see what I could learn & it said could be very tricky to get rid off. So maybe I didn't get rid of it. I went on Zimbio and someone recommended using PCTools. I downloaded PC tools and ran it, nothing came up. I also downloaded a Free updated trial of Norton AntiVirus, ran the full scan, nothing. Of, course it removed AVG, so there was no conflict. So I thought I was clean.
When we came to the computer this morning, a new message was in the right reading pane area. It said:
Cannot Display the folder. The file C:\Users\Tim\AppData\Local\Microsoft\Outlook\Outlook.pst cannot be accessed because another workstation has modified it. Close and then restart all email enabled applications. You might need to restart your computer.
I closed the program and tried to re-open it and got the 1st error message again. I shut down the computer and have tried to re-open Outlook and get the 1st error message.
Here is the information about the computer:
Dell 5110
Win 7 SP1
I5-2410M CPU @ 2.30 GHz
4GB Ram
64-Bit OS
I installed HJT and just tried to run it and save the file. It will not save the file. This is the message I received: For some reason your system denied write access to the host file. If any hijacked domains are in the file, hijack this may not be able to fix this.
I am not able to provide a copy of the log. If you can advise how to get around that, save it another way or whatever, please let me know.
Again thank you.
Joan
0
Comments
Download Combofix to USB on a working PC (download page, detailed instructions), restart, stop any programs that aren't necessary AND turn off your AV then run it. That should default out the hosts file (IIRC, if not, try opening it with notepad ... location is
If that comes back good and all those scanners showed clean, you may just need to use the PST repair tool. Make sure Outlook is not running in taskmanager and run scanpst as administrator, then point it at the file path you listed up there. Let it perform any repairs, then attempt to open outlook when it is done.
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:29:26 AM, on 4/18/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Safe mode
Running processes:
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/USCON/1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {472734EA-242A-422b-ADF8-83D1E48CC825} - (no file)
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton AntiVirus\Engine\19.6.2.10\IPS\IPSBHO.DLL
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
O4 - HKLM\..\Run: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
O4 - HKLM\..\Run: [NUSB3MON] "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
O4 - HKLM\..\Run: [RoxWatchTray] "c:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe"
O4 - HKLM\..\Run: [Desktop Disc Tool] "c:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe"
O4 - HKLM\..\Run: [Dell Registration] C:\Program Files (x86)\System Registration\prodreg.exe /boot
O4 - HKLM\..\Run: [Dell DataSafe Online] C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe
O4 - HKLM\..\Run: [AccuWeatherWidget] "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\start.umj" --startup
O4 - HKLM\..\Run: [BrStsMon00] C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe /AUTORUN
O4 - HKLM\..\Run: [nmctxth] "C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmctxth.exe"
O4 - HKLM\..\Run: [nmapp] "C:\Program Files (x86)\Pure Networks\Network Magic\nmapp.exe" -autorun -nosplash
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Carbonite Backup] C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteUI.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [AddressBookReminderApp] C:\Program Files (x86)\Nova Development\Photo Explosion\4.0\ReminderApp.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted IP range: http://69.46.48.138
O16 - DPF: {9B479D7B-916A-45B0-B042-D42865A60E21} (DvrOcx Control) - http://69.46.48.138:85/DvrOcx.cab
O18 - Protocol: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - C:\Program Files (x86)\Cozi Express\CoziProtocolHandler.dll
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Program Files\IDT\WDM\AESTSr64.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\windows\System32\alg.exe (file missing)
O23 - Service: Bluetooth Device Monitor - Intel Corporation - C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe
O23 - Service: Bluetooth Media Service - Intel Corporation - C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe
O23 - Service: Bluetooth OBEX Service - Intel Corporation - C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe
O23 - Service: BrYNSvc - Brother Industries, Ltd. - C:\Program Files (x86)\Browny02\BrYNSvc.exe
O23 - Service: CarboniteService - Carbonite, Inc. (www.carbonite.com) - C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
O23 - Service: Dell Digital Delivery Service (DellDigitalDelivery) - Dell Products, LP. - C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\windows\System32\lsass.exe (file missing)
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel(R) Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft Limited - C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\windows\System32\msdtc.exe (file missing)
O23 - Service: Wireless PAN DHCP Server (MyWiFiDHCPDNS) - Unknown owner - C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe
O23 - Service: Norton AntiVirus (NAV) - Symantec Corporation - C:\Program Files (x86)\Norton AntiVirus\Engine\19.6.2.10\ccSvcHst.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: Pure Networks Platform Service (nmservice) - Cisco Systems, Inc. - C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
O23 - Service: Dell DataSafe Online (NOBU) - Dell, Inc. - C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel(R) Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
O23 - Service: RoxMediaDB12OEM - Sonic Solutions - c:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe
O23 - Service: Roxio Hard Drive Watcher 12 (RoxWatch12) - Sonic Solutions - c:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\stlang64.dll,-10101 (STacSV) - IDT, Inc. - C:\Program Files\IDT\WDM\STacSV64.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files (x86)\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: TeamViewer 7 (TeamViewer7) - TeamViewer GmbH - C:\Program Files (x86)\TeamViewer\Version7\TeamViewer_Service.exe
O23 - Service: Intel(R) Turbo Boost Technology Monitor 2.0 (TurboBoost) - Intel(R) Corporation - C:\Program Files\Intel\TurboBoost\TurboBoost.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel(R) Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
--
End of file - 13315 bytes
Thanks,
Joan
Download and run Norton Removal Tool (direct link) to remove traces of Norton.
There are definite traces of multiple AV program (which makes sense, given your post. A good free one is Avira and there is a registry fix to hide the occasional "hey we have a paid product" or you can use MSE.
I would run combofix (as administrator via the right-click menu) in normal mode still. If there is something still floating around, it'll remove it. If not, nothing bad should happen.
Here is the pastebin link for combofix: http://pastebin.com/n9TTkf3c
I am the only user on the computer and it shows me as the administrator for the the computer, so I don't know why it shows only 1 program running. I had to do it in the safe mode to get it to save the file log, so maybe that is it.
I have installed, updated and quick scanned the computer with MSE.
Here is the pastebin link for HJT log run in the safemode: http://pastebin.com/uNeCHPC1
It will not let me run HJT in the regular mode and save a log file, so I have to do it in the safe mode.
After I ran the scans, combo fix and MSE, then restarted the computer. Outlook appears to be working fine.
Please let me know if there is anything else I need to do.
Thanks,
Joan
Anyways, it looks like you're probably good to go.
Thank you,
Joan
Here is the location for the latest HJT log: http://pastebin.com/MwRLMi7y
Thanks, Joan
C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe looks strange but may be okay.