Can't get past the welcome screen; keyboard & mouse disabled

ninerlopez69ninerlopez69 Member
edited January 2013 in Hardware
I recently fixed my cousin's Toshiba satellite pro laptop, cause she had 39 Trojan viruses on it. so i cleaned it n fixed it. after the program i used to clean out the laptop, it said to restart computer. so i restarted it.

When it got to the windows welcome screen, i couldn't use the keys i needed to open up and get to the desktop. I'M assuming the viruses had something to do with the cause of this. the keyboard works when in dos. command mode.. so I'M wondering if there's some way i can disable the windows welcome screen thru command prompt, cause i read that someone disabled it from the edit Registry and changed out the value a number.

so I'M wanting to know if there's some way i can go thru command prompt and get my keyboard enabled or disable the windows welcome screen altogether? appreciate if someone could help me on this.

Comments

  • ThraxThrax 🐌 Austin, TX Icrontian
    Welcome to Icrontic. :) I have edited your post a little bit to make it more readable for our helpful members. This should ensure you receive help faster!

    Have a great evening.
  • Straight_ManStraight_Man Geeky, in my own way Naples, FL Icrontian
    edited January 2013
    Um, questions. Do you know how to install a device driver in command mode, and did you go into the BIOS setup and change the USB settings?

    Try setting USB to Legacy mode if you changed that to something else in Setup. The Windows driver may be looking for a legacy keyboard. DOS mode has legacy support usually also.
  • TushonTushon I'm scared, Coach Alexandria, VA Icrontian
    I would try booting into safe mode and see if most/everything seems to work normally (your video will look different, for example, but test your keyboard/mouse).

    You can use Malwarebyte's from safe mode (I think, it's been a long time and they might have changed it).
  • ninerlopez69ninerlopez69 Member
    not to good at tryn to add something to dos mode. wouldn't know how to type it to where it will know what i want to install. and for the bio's, it has a admin password lock, that my cousin doesn't even know. the only thing i have to work with is the DOS Mode. i might try n get a adapter for the keyboard plug n try it from the USB Port, to see if i can get passed the welcome screen
  • ninerlopez69ninerlopez69 Member
    safe mode has the windows welcome screen also. its that lil part that is holding mr back from any access to the lap top
  • TushonTushon I'm scared, Coach Alexandria, VA Icrontian
    edited January 2013
    Does the mouse not work? I don't know if I missed it but why does the welcome screen block you? You can use a tool like http://pcsupport.about.com/od/toolsofthetrade/tp/passrecovery.htm to reset the admin password and gain access that way.

    EDIT: oh because the keyboard doesn't work ... I'm guessing a USB keyboard might solve that, but it is rather curious that safemode didn't work.
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