Norton Antivirus Help!

Comments

• aznherb36

  November 2004 edited November 2004

  DId you try reinstalling it? I have NAV on like 5+ PC's and it's worked for like ever.

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• Trogan London, UK

  November 2004 edited November 2004

  I had this problem with Norton Anti-Virus not Updating and Norton was on 1 computer.
  
  Do what aznherb36 said, uninstall and then reinstall and that should 100% fix the problem.

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• Straight_Man Geeky, in my own way Naples, FL Icrontian

  November 2004 edited November 2004

  If that does not fix problem, let us know. Enterprise NAV lets folks install to anywhere from 5 to many manies of boxes, retail NAV installs to only one box normally (you can get licenses for multiple retail NAV installs from Symantec, or buy multiple retail NAVs, and buy multilicense packed retail and small business Enterprise bundles from Symantec).
  
  Also note this:
  
  OEM NAV can be a 90-day trial, not a one-year subscription. So, if your dad got an OEM copy, your and his NAV might time out after 90 days.
  
  One way to check the update and registration and DRM functions of a NAV pack installed on a box is to download the Intelligent Liveupdater current def archive set, and run Intelligent Updater. If you do this, scan for viruses right after doing so, as virals or a bad install CAN disable NAV sometimes. If you or your dad reinstall NAV, liveupdate it AT LEAST THREE TIMES IN A ROW and then scan for virals immediately after install, PLEASE. Also, there are some bugs with XP SP2 versus NAV that were patched with LiveUpdate supposedly, quite recently. Liveupdate any NAV that is on a XP SP2 box, adn talk to Symantec tech support if you have problems doing so (I would take this liveupdate problem to Symantec tech support as a LiveUpdate failure on that computer, if that NAV instance is on a XP SP2 box). The patches have to do with Liveupdate and sutoscan functionality of NAV on XP SP2, and they are available from Tech support in hard media or FTP downloadable form for those NAVs that cannot GET them through normal LiveUpdate. Symantec Customer Service at supervisor level CAN get you to tech support if you are persistent, they have done so for me many times.

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• t1rhino Toronto

  November 2004 edited November 2004

  There is a known issue with NAV2004 and XP SP1. The NAV Liveupdate will not automatically run. Install XP SP2 to fix the issue.

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• bikerboy PA

  November 2004 edited November 2004

  he has sp2 installed
  he unistalled it and reintalled it. know it is working

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• Trogan London, UK

  November 2004 edited November 2004

  Easy as 1,2,3

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• bikerboy PA

  November 2004 edited November 2004

  thanx for the help guys

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