-------- Original Message --------Subject: [Auto-Reply] Bad Customer RelationsFrom: email@example.comDate: Tue, December 27, 2011 7:25 pmTo: BLANKThank you for your email.Due to the overwhelming customer feedback we're getting from the situation with Ocean Marketing we are asking those with specific product related concerns to send emails to firstname.lastname@example.orgPlease know that Ocean Marketing is no longer handling any PR or customer service for our company. We apologize to our customers for Ocean Marketing's remark to one of our customers. We at Kotkin Enterprises know that it's our customers are the true arbiters of our products success and we would never intentionally jeopardize what we see as a relationship between us and our customers. We hope that this incident hasn't put you off of purchasing a truly revolutionary controller. Thank you for expressing your concerns and we hope for your continued support in the future.Kotkin Enterprises Avenger Controller Customer Service Team
I just wanted to post an update with some of the stuff that has happened over on my end with regards to all this Ocean Marketing stuff.Around midnight last night Paul sent me a mail saying that I could expect to hear from their attorneys. As of right now that still has not happened and honestly I don’t expect it will. Our attorneys (who are real people with an office and everything) are ready should it get to that point though.At 7:12am this morning I got another mail from Paul. It was one line and simply said:“You have the power Mike Please make it stop”The reality is that once I had posted the emails I didn’t have the power anymore. The Internet had it now and nothing I said or did was going to change that.An hour later I got a more complete apology:Hey Mike,I just wanted to apologize for the way our emails progressed I didn’t know how big your site was and I really didn’t believe you ran Pax , So for what’s its worth I am very sorry. Your post has obviously made my life very difficult and I have not slept yet dealing with all the spam and personal information intrusion as well as my family being smeared on the internet.If you can please accept my apology and anything you can do to help if not me my son and wife please do. I have apologized to Dave and apologized to you what else can I do please tell me so I can make things good. I obviously care or I would not be emailing you.I think there is a big difference between being sorry and being sorry you got caught. I have a real problem with bullies. I spent my childhood moving from school to school and I got made fun of everyplace I landed. I feel like Paul is a bully and maybe that’s why I have no sympathy here. Someday every bully meets and even bigger bully and maybe that’s me in this case. It’s the same thing that happened with Jack Thompson. It might not always make the most business sense and it is a policy that has caused us some legal problems, but I really don’t give a shit about that. When these assholes threaten me or Penny Arcade I just laugh. I will personally burn everything I’ve made to the fucking ground if I think I can catch them in the flames.-Gabe out
What you see on Twitter is entirely up to you. Get off my lawn.
What you see on The Internet is entirely up to you. Get off my lawn.
This is great stuff.
Update 2: Ocean Marketing has changed their twitter account name from @OceanMarketting to @OceanStratagy in the wake of the bad press. Still no officially coherent response otherwise from Paul Christoforo who has since removed his last name from the twitter account.
I'll fallback to Penny Arcades original blog post name: Wow.
Also, I'm looking at their..uhm...Avenger thing they're trying to market. What the hell IS that thing? It looks horribly ugly. I'm not quite clear on what purpose it's supposed to serve.
It kind of reminds me of that xbox fps specialty controller a long way's back, except much more twisted.
Not to mention the whole customer service douchebaggery.
Seriously I mean I can't even FATHOM what the hell was going through their heads when they acted like that. I mean I've been screwed on preorders before (Such as a game getting canceled or sent into development hell or a product being delayed) but I've never had a company tell me to go fuck myself just because I'm asking a reasonable question.
High five to the guy for sending the emails to Penny Arcade, no company should be able to treat a customer like that and get away with that.
Wonder if they will now create their own PR team as a result?
Don't let this man suffer because he chose the wrong PR firm.
And last but not least ...the Best Buy Christmas Guarnateed delivery.
Somebody got a (few?) kilo of coke for christmas, and is just getting warmed up!
Ocean Marketting is clearly WINNING!