Windows XP Home Shutdown Problems!

TroganTrogan London, UK
edited August 2004 in Hardware
Hi everyone!

I don't know where to start on this really but I cannot shutdown or restart my computer - it just freezes or hangs up at the 'saving your settings' screen.

Before I found SM, Yahoo's Search Engine took me to a website were they took me to Microsofts Website on how to fix the problem http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/q307/2/74.asp&NoWebContent=1 . I followed all the instructions on the Site, I downloaded the 'Restarting Windows XP' update but when I try to install it i get an error (attachment of error message below)

I'v had this problem for months and now my only hope is SM if anybody knows what to do. I do understand that this is a strange problem but it is happening.

Here is my system Info - just incase

OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 1 Build 2600
OS Manufacturer Microsoft Corporation
System Name COMPAQ
System Manufacturer Compaq Presario 06
System Model DF131A-ABU S3190 GB360
System Type X86-based PC
Processor x86 Family 6 Model 10 Stepping 0 AuthenticAMD ~2079 Mhz
BIOS Version/Date American Megatrends Inc. 3.07, 27/03/2003
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\System32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.1106 (xpsp1.020828-1920)"
Time Zone GMT Daylight Time
Total Physical Memory 512.00 MB
Available Physical Memory 173.33 MB
Total Virtual Memory 1.72 GB
Available Virtual Memory 1.02 GB
Page File Space 1.22 GB
Page File C:\pagefile.sys

I'd apperciate any help and please understand I am not experienced so i'l try any suggestions.

Comments

  • Geeky1Geeky1 University of the Pacific (Stockton, CA, USA)
    edited August 2004
    I've had similar issues before, and the only way I know of to fix it is to format and reinstall windows. Of course, that's my catch-all solution for ALL Windows problems, so... :-/

    Someone else may be able to help you fix it without doing anything that drastic, but that's the only way I know of to do it.
  • TroganTrogan London, UK
    edited August 2004
    OK Geeky1! Atleast I still have that option...thanx again
  • pawprintpawprint
    edited August 2004
    Trogan_1000,

    try info at this site uhma.org site
    cheers, ~pawprint~ :cool:
  • TroganTrogan London, UK
    edited August 2004
    pawprint wrote:
    Trogan_1000,

    try info at this site uhma.org site
    cheers, ~pawprint~ :cool:

    awww...sorry Pawprint, i already found that website a few months ago, followed the instructions but I didn't help.

    Thanks for trying
  • BlackHawkBlackHawk Bible music connoisseur There's no place like 127.0.0.1 Icrontian
    edited August 2004
    I had the same problem for a few days and it went away. Has happened a few times but still don't know what the cause is. Last time I think all I did was run a registry cleaner. Could also be a problem with SP2 but I don't know if you have that installed.
  • TroganTrogan London, UK
    edited August 2004
    Black Hawk wrote:
    I had the same problem for a few days and it went away. Has happened a few times but still don't know what the cause is. Last time I think all I did was run a registry cleaner. Could also be a problem with SP2 but I don't know if you have that installed.

    Hi Black Hawk. I have SP1 and this shutdown problem has been happening for months. If it has something to do with the registry is there any way of cleaning or trying to fix any problems?

    Thanks
  • BlackHawkBlackHawk Bible music connoisseur There's no place like 127.0.0.1 Icrontian
    edited August 2004
    You could try doing a repair installation. The only thing the registry cleaner did was remove invalid registry entries. I did another but I can't remember. I read on another forum that another person had a similiar problem and it was Spybot Search & Destroy that was causing the problem. If you have installed, you could try uninstalling it.
  • TroganTrogan London, UK
    edited August 2004
    Black Hawk wrote:
    You could try doing a repair installation. The only thing the registry cleaner did was remove invalid registry entries. I did another but I can't remember. I read on another forum that another person had a similiar problem and it was Spybot Search & Destroy that was causing the problem. If you have installed, you could try uninstalling it.

    This may sound 'DUMB' but I really need your help, please. How could I do a repair installation? And this Shutdown Problem started before I installed SpyBot S&D but I could uninstall it and see what happens.

    Thanks
  • BlackHawkBlackHawk Bible music connoisseur There's no place like 127.0.0.1 Icrontian
    edited August 2004
    You start like if you were gonna install XP normally. Before the screen where you usually select the partition you're gonna install to, it searches if there's already a OS installed. It finds XP and it asks if you want to do a repair installation. You hit the key for the repair and it installs XP again but I think it only restores system files. Nothing will get deleted. But before that I suggest you try system restore. If that doesn't work and you have to do the repair installation, I suggest you use Norton Ghost or Acronis True Image to make images of the installation so you don't have to through this again. ;) If all else fails, format :D Start fresh and you can try SP2 too :D
  • TroganTrogan London, UK
    edited August 2004
    Black Hawk wrote:
    You start like if you were gonna install XP normally. Before the screen where you usually select the partition you're gonna install to, it searches if there's already a OS installed. It finds XP and it asks if you want to do a repair installation. You hit the key for the repair and it installs XP again but I think it only restores system files. Nothing will get deleted. But before that I suggest you try system restore. If that doesn't work and you have to do the repair installation, I suggest you use Norton Ghost or Acronis True Image to make images of the installation so you don't have to through this again. ;) If all else fails, format :D Start fresh and you can try SP2 too :D

    Thank You Black Hawk. I'l try your advice :thumbsup:

    Just 1 more question, pleae, on formatting since I havnt formatted for 3 years :buck: .

    The last time I formatted A C: was on my old computer which had Win 98 SE. When I had finsihed formatting C: I had to reinstall Windows 98 SE along with all of my drives i.e sound card, graphics crad, modem etc.

    I now have Win XP Home, if I formatted C: would I need to install windows and any of the drives?....I know, a beginners question but thats why i'm at SM becuase i'm a beginner ;D

    Thanks again...appreciate it :thumbsup:
  • BlackHawkBlackHawk Bible music connoisseur There's no place like 127.0.0.1 Icrontian
    edited August 2004
    Yeah, you usually have to reinstall the drivers after you format and install the OS.
  • TroganTrogan London, UK
    edited August 2004
    Black Hawk wrote:
    Yeah, you usually have to reinstall the drivers after you format and install the OS.

    OK, Thanks.

    Just one last dumb question from me :buck: , whats on OS?

    :banghead:

    Thanks
  • BlackHawkBlackHawk Bible music connoisseur There's no place like 127.0.0.1 Icrontian
    edited August 2004
    :wtf: Operating system.
  • TroganTrogan London, UK
    edited August 2004
    Black Hawk wrote:
    :wtf: Operating system.

    lol...Thanks. I'm learning :rolleyes:
  • BlackHawkBlackHawk Bible music connoisseur There's no place like 127.0.0.1 Icrontian
    edited August 2004
    We're all n00bs eventually ;)
  • TroganTrogan London, UK
    edited August 2004
    Guess so :)
Sign In or Register to comment.