system won't recognize new backup drive

YOYO
edited October 2004 in Hardware
My computer has 2 drives, a main, and a backup. Recently the backup died. I replaced it with a Western Digital 80GB 7200RPM IDE Hard Drive, Model WD 800BB. I installed it exactly the same as the dead one I removed ie. same motherboard port, same ribbon cable with blue end to motherboard, same power cable. Both drives have their own personal ribbon cables, but are on the same power cable. I have tried every jumper configuration shown in the manual. I also tried using no jumper at all, and then I tried every other position that the jumper could possibly be put in. The manual said that if the drive wasn't detected to restart the computer. So I did a restart with each jumper position. I even tried inserting the blue end of the ribbon cable into another motherboard port. Curiously, this only made my main drive show up as "Secondary Master" rather than "Primary Master". But, I have not yet been able to get my new drive to show up.

What Next????
:scratch:

Comments

  • ThraxThrax 🐌 Austin, TX Icrontian
    edited October 2004
    It's not that curious. When you moved the main ribbon cable to IDE2 (The "Other" IDE port), it switches it to the second IDE channel, and thusly makes it the secondary master.

    You have to make sure both drives are master. Set the main drive into IDE1, and your backup drive to IDE2.

    Where is not being detected? BIOS or Windows? If it's in Windows, you have to format the drive.
  • LeonardoLeonardo Wake up and smell the glaciers Eagle River, Alaska Icrontian
    edited October 2004
    BTW guys, this is my sister's thread. Better treat her well! :mean: (Seriously, I wouldn't have directed her here were it not for the friendly, knowledgeable people here.)

    Anyway, I've run her through as many troubleshooting steps (over the phone) as I can think of. She installed her new drive exactly as the the old, dead drive was installed, save for the jumper, which she configured per the manual's instructions. Windows does not see her drive, at least not in Windows Explorer (WinXP SP1). She was able though, to see the drive during POST (LaurelHG - that's the start up text with the black screen). I've had her try all combinations of jumper and port settings - both IDE and RAID, but no joy in Windows.

    My next suggestion was for her to run the installation/formatting hardware from the W-D site. Not clear whether she's done that yet or not.

    OH yeah, her system configuration:

    Abit KX7-333R, AMD XP 2000+, WD 600BB (primary, OS); WD 800BB (new backup)
  • pokesquid808pokesquid808 SO CAL
    edited October 2004
    right click on my computer and click on manage, click on disk management toward the bottom left side. on the right side you'll see your drives. find the drive that says "unformatted drive" or something along those lines (don't remember what it says). that should do it. like what Thrax said, you need to format a new drive before windows will detect it in my computer. hope that works, if not come on back and we'll try something else. by the way welcome to short-media ;D
  • pokesquid808pokesquid808 SO CAL
    edited October 2004
    forgot to add to format the drive, right click on it and go to format.
  • LeonardoLeonardo Wake up and smell the glaciers Eagle River, Alaska Icrontian
    edited October 2004
    pokesquid808 wrote:
    right click on my computer and click on manage, click on disk management toward the bottom left side. on the right side you'll see your drives. find the drive that says "unformatted drive" or something along those lines (don't remember what it says). that should do it. like what Thrax said, you need to format a new drive before windows will detect it in my computer. hope that works, if not come on back and we'll try something else. by the way welcome to short-media ;D

    DOH! I should have thought of that! Darn, embarassing me in front of my sister. Ooh, that's mega negative points for pokesquid808! :wtf:

    ;D
  • pokesquid808pokesquid808 SO CAL
    edited October 2004
    :d
  • botheredbothered Manchester UK
    edited October 2004
    So is it sorted?
    I had the same problem with a western digital and a KX7 mobo a few years back. I found out on some site that some WD drives could not be detected by some Abit boards. I changed the drive for a Quatum and it detected straight away. Like I say, this was a few years ago so I pressume it no long happens but.....
  • LeonardoLeonardo Wake up and smell the glaciers Eagle River, Alaska Icrontian
    edited October 2004
    No, it's not finished yet. She won't be able to test it again until some time tomorrow (uh, I guess "tomorrow" depends on what side of the dateline you're on)....uh, until later.
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited October 2004
    99% of retail drives these days come unformatted, which is why they all come with format utilities. ;)
  • YOYO
    edited October 2004
    pokesquid808 wrote:
    right click on my computer and click on manage, click on disk management toward the bottom left side. on the right side you'll see your drives. find the drive that says "unformatted drive" or something along those lines (don't remember what it says). that should do it. like what Thrax said, you need to format a new drive before windows will detect it in my computer. hope that works, if not come on back and we'll try something else. by the way welcome to short-media ;D
    Thank you Pokesquid808! I decided to START with your instructions. I did what you said, Rt click on "my computer">"manage">disk management. I was so excited :D I did see my new drive! The original drive is labeled "Disk 0", the new one is "Disk 1, unknown, not "initialized."

    Now, when I clicked "disk management" I got a pop-up screen entitled "Welcome to the Initialize and Convert Disk Wizard". I cancelled it--didn't think I was ready. So, is my next step to format this disk/drive (which?)? You said to Rt click on it and go to "format". If I get the Wizard again, should I cancel? Also, per Leonardo's instructions, I have already downloaded "Western Digital Data Lifeguard". Will I be using this to format my drive/disk? If so, how? Also, when we say "format", what does that mean? And at what point (after formatting?) am I going to make this new backup drive/disk into a copy of my original drive?

    I'm not touching anything until I get the next set of instructions. I don't have the jumper on the new drive right now, should I put it back on? Which position "only device" or "CSEL"? Both drives/disks have their own separate ribbon cables. You guys are great, thanks so much, LaurelHG
    :thumbsup:
  • pokesquid808pokesquid808 SO CAL
    edited October 2004
    first you can set your jumper to the master setting since i'ts on it's own cable. cable select doesn't always work so i usually only do that when it doesn't detect with other settings. after you do that go back to the disk management tab under manage in my computer. the wizard should help you format the drive. follow the on screen directions making sure you set the drive to ntfs and then format it. if it doesn't work right click on the drive and click on format. it should bring you up with a few options maybe it's the wizard i don't remember i haven't done that in a while. formatting basically means your erasing whatever is on the drive and getting it ready so that windows can see it or whatever operating system you are using. when formatting just make sure it's set to ntfs then click on format. i don't remember the exact screen shots of what it asks for so someone who's done it recently might be able to confirm that. but that should be it it'll format the drive for you and the windows will be able to see it. i haven't used western digital in a while, i'm a seagate guy myself, but the lifeguard tool is probably to recover files on a bad harddrive or corrupted file system is my guess, again someone else might be able to confirm that. hopefully that helps.
  • YOYO
    edited October 2004
    Pokesquid808, I have followed your instructions. I now have the drive "initialized". The "Initialization and Conversion Wizard" led me through the initializing and converting it to "Dynamic". After I did that, I saw that my other disk is "Basic" so I converted the new disk back to "Basic". Now here's the problem: When I am in Disk Management and I Rt click on my new disk/drive, the only choices it gives me are -- (1) convert to dynamic disk, (2) properties, (3) Help -- no option for formatting. In "properties", Device Manager tells me that the disk is operating properly. In "Help", I looked up "How to format" and it told me to do exactly what you told me. I tried it again, step by step, BUT I can't get a "format" option when I rt click on the disk in Disk Management.

    Here is some additional info that may/may not have any significance:
    1. I have put the jumper in several positions, just to see if it makes a difference in whether I can format--not
    2. When booting up computer, and it says "scanning devices" on the black screen, my new drive shows up as "Primary Master" and the old drive doesn't show at all. "Secondary Master" says no drive.
    3. Device Manager indicates that the new drive is a ".....SCSI disk device."
  • pokesquid808pokesquid808 SO CAL
    edited October 2004
    is there an option to set your partitions? click on the "drive 1" in the bottom picture which looks like a bar graph. then click on "Action"in the task bar at the top. then go to the tab "all tasks" within that menu there should be a bunch of options. you can either click on format or "makr partition as active". another way is you can try to delete the partition first and then you might be able to format it. go to the same menus, it's all there. can you see the drive in my computer now? if so you can try and format it from there as well.

    weird that it doesn't show your old drive. probably have the jumpers mixed up. set your old harddrive to master. then set your new harddrive to slave and put them on the same cable. the slave connection is the one in the middle, and the master is the one at the end. maybe that'll solve your problems. windows might not like it that your old drive wasn't detected in the bios which would be weird since it is booting up windows. but give that a shot and make sure it says your old drive is primary master and your new drive is slave.
  • YOYO
    edited October 2004
    Pokesquid808, I tried doing what you said. When I rt clicked on the empty bar beside disk 1 (the new one) I was able to get these options: (1)properties, (2)help, (3)new partition. Click on New partition and get pop-up "Partition Wizard". I cancelled that and went up to the Action tab at the top. The options it gave me were: (1)Refresh, (2)Rescan disks, (3)help, (4)All tasks>options were: (1)Properties, (2) New partition>get pop-up "Partiton Wizard" again.
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited October 2004
    Make a new partition. Just do that. NTFS, make it span the whole drive, and then format it.
  • pokesquid808pokesquid808 SO CAL
    edited October 2004
    yes what thrax said :thumbsup:
  • LeonardoLeonardo Wake up and smell the glaciers Eagle River, Alaska Icrontian
    edited October 2004
    Pokes, Thrax,

    After I got home from work and had supper with the family, my sister and I got together on the phone. I picked up where you two left off. Right now she's in the middle of a Ghost backup from her primary hard drive to her now completely functional, new drive. Thank you so much for picking up the slack when I had my brain dump and forgot about formatting in Windows . I guess I was in Win98 mode, thinking that format had to be executed either from the installation CD, floppy startup, or through disk manufacturer's software. DOH! Also, it kinda hurt that my sister and I are separted by four time zones.

    All in all a big success. My sister sends her regards and big thanks to both of you. I've encouraged her to come here to S-M with any tech questions. I had recommended S-M to her before on more than one occasion; but she was afraid that she might be slighted due to her lack of technical terminology.

    No, I haven't asked her to start Folding. She's been doing that ever since I built the comptuer for about a year and a half ago.
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited October 2004
    :thumbsup:

    Short-Media rocks, because we don't judge anyone on being good or bad with technology. Bloody hell, that's what a forum exists for! To give and receive help.. Not for hardware gurus and PC uberdorks to sit around and jockey the social totem pole of expertise (Like some other forums do :rolleyes: ).

    Glad your sister got everything ironed out.
  • pokesquid808pokesquid808 SO CAL
    edited October 2004
    i agree with Thrax, everybody here is here to help. i've learned so much since i joined shortmedia. shortmedia rocks :thumbsup::thumbsup: two thumbs up
  • LeonardoLeonardo Wake up and smell the glaciers Eagle River, Alaska Icrontian
    edited October 2004
    Well then, if I weren't a reserved kind of guy, I'd say a group hug is in order. So then, I won't say it!

    :cheers:
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