Outlook Express Problem

LeonardoLeonardo Wake up and smell the glaciersEagle River, Alaska Icrontian
edited July 2010 in Science & Tech
I recently built my sister a new computer with WinXP Pro; her email client of choice is the bundled Outlook Express, which is version 6.0. After she took possession of the computer, she added her children as additional identities to her ISP account (Comcast). The account functions as it should in her name (identity). The problem lies in the children's identities, in that the loading time upon switching identities is rediculous. If the account is set for my sister, Outlook Express opens almost immediately. When the account is opened, and you select "Switch Identities", it can take two or three minutes for other selected identity to open. Once open though, the other identities' email functions perfectly.

There's got to be some arcane, silly setting somewhere that I've missed.

What gives? I know the software is perfect order, as far as files integrity goes. It's just some stupid setting.

Comments

  • t1rhinot1rhino Toronto
    edited August 2003
    Go to the Windows update site. I had some funny problems with OE6 and identities until I updated everything.
  • profdlpprofdlp The Holy City Of Westlake, Ohio
    edited August 2003
    I haven't used that feature, but could it have something to do with having Fast User Switching enabled?
  • MancabusMancabus Charlottesville, VA
    edited August 2003
    Did you delete or rename the Program Files\Messenger folder so stupid Messenger wouldn't run when OE starts. If you did, this could be your problem. There is a registry hack somewhere that will help fix the slowness after making that change I think.
  • profdlpprofdlp The Holy City Of Westlake, Ohio
    edited August 2003
    Mancabus said
    Did you delete or rename the Program Files\Messenger folder so stupid Messenger wouldn't run when OE starts. If you did, this could be your problem. There is a registry hack somewhere that will help fix the slowness after making that change I think.
    Mancabus, that's a great idea - I had the same problem, but forgot about it.

    Try this:
  • SpinnerSpinner Birmingham, UK
    edited August 2003
    The 'Tweaks and Tricks' thread has a bundle of the most commonly needed Windows and MSN Messenger fixes and work arounds.

    However each identity should contain the same OE global configs and plug-ins, so having OE load up fine for one account, then only upon identity switching a slow down then occurs, would indicate that it isn't one of the typical problems OE has with Windows or MSN Messenger. However, it would be an avenue worth looking into.

    I had a quick search through the Microsoft KB, and I didn't find anything that matched your problem. The closest I could come to it was a problem that was originally with SP1 for XP, which stopped the identities in OE from working at all. But that has been long since fixed. Either way, like folk have said, a visit to Windows Update would be prudent.
  • LeonardoLeonardo Wake up and smell the glaciers Eagle River, Alaska Icrontian
    edited August 2003
    Good suggestions. I think I already applied all non-B.S. updates; but I'll check again.

    BTW Profdlp, with WinXP there is both a "Windows Messenger" program (instant messenging) and a messenger service .
  • profdlpprofdlp The Holy City Of Westlake, Ohio
    edited August 2003
    Leonardo said
    Good suggestions. I think I already applied all non-B.S. updates; but I'll check again.

    BTW Profdlp, with WinXP there is both a "Windows Messenger" program (instant messenging) and a messenger service .
    Yes indeedy! For some reason they never caught me, but I think every single member of my extended family got some of those mysterious ads from nowhere, until the messenger service was throttled. As far as MSM, or whatever they call it now, I don't have anything against it, per se. But it steams me no end to have the sucker start every stinking time I want to check my email. Those two tweaks are high on the "to-do" list after a reinstall.
  • LeonardoLeonardo Wake up and smell the glaciers Eagle River, Alaska Icrontian
    edited January 2004
    Mancabus wrote:
    Did you delete or rename the Program Files\Messenger folder so stupid Messenger wouldn't run when OE starts. If you did, this could be your problem. There is a registry hack somewhere that will help fix the slowness after making that change I think.

    Mancabus, you were correct. I just got around to fixing her machine today - bit batta boom, first time go! Here's what I did:

    "FIX THE SLOW LOADING OF OUTLOOK EXPRESS AFTER MESSENGER REMOVAL: Open up Registry Editor by runing ''regedit' command. Click on 'Edit' and selct 'Find'. Copy and paste FB7199AB-79BF-11D2-8D94-0000F875C541 onto the 'Find what' box and click on 'Find Next'. Once found, click on the plus sign in front of it and you will find InProc32 and LocalServer32. Select one of them then right click on default under the 'Name' column and select 'modify', then simply delete what's in the 'Value Data' box. Repeat for the other."

    I don't remember of one of you guys gave me these instructions or whether I found them at Microsoft.com. If I owe someone thanks, here's a big THANKYOU. My sister's Outlook Express works perfectly now for all three of their accounts.
  • SpinnerSpinner Birmingham, UK
    edited January 2004
    Yep, that's one of the most common causes of problems with OE. That fix is also listed in the 'Tweaks and Tricks' thread here at Short-Media. For me, that slow loading problem only occurs after I've installed MSN Messenger and removed Windows Messenger, but I have noticed on a very odd occasion the problem does come back, for no apparent reason (sometimes after installing critical updates bizarely enough). But it is no harder to fix when it does.

    Glad you got it sorted matey. Thanks for the update.
  • LeonardoLeonardo Wake up and smell the glaciers Eagle River, Alaska Icrontian
    edited January 2004
    Spinner wrote:
    That fix is also listed in the 'Tweaks and Tricks' thread here at Short-Media.

    Well, I feel like a real dolt now! I think I need to make my way over to Tweaks and Tricks.
  • SpinnerSpinner Birmingham, UK
    edited January 2004
    It's like a pot of gold at the end of the Short-Media rainbow. Except because it's Short-Media, you can actually get to it! he he. ;)
  • nasnas
    edited January 2004
    I'd also like to thank Mancabus for the information he provided. I had recently installed several Windows Updates (night before last) and noticed that OE 6 was taking forever to load and the switch between identities was incredibly slow as well. I issued the command listed in the post and I'm not having that trouble any longer.

    Thank you so much!
    Nancy :)
  • MediaManMediaMan Powered by loose parts.
    edited January 2004
    With both OE6 and Outlook (various builds) by default instant messaging is enabled which really bogs things down. It is a simple tick box that can be unchecked to disable this feature.

    If you don't use MS Messenger at all and want to easily disable it but have the option to easily re-enable it later. Do this:

    1) Once windows is loaded right click on the messenger icon and exit the program.
    2) Go into the C drive and program files and look for the MESSENGER folder. Rename it to something like MESSENGEROLD.
    3) It is now gone and will not load on the next reboot. Simply renaming it back to MESSENGER will bring it back on next reboot.
    4) One step further is to click START>RUN>type MSCONFIG and disable the ms messenger service there. That takes it out of the registry load without deleting it. It can simply be reticked at a later date.

    Do not confuse MS MESSENGER with MESSENGER SERVICE. :)
  • nasnas
    edited January 2004
    Ok - I've been noticing one other nit picky thing since (I think) installing the following Windows Updates:

    - Update for WinXP HighMAT Support in CD Writing Wizard (KB831240)
    - Update for Microsoft Windows XP (KB826942)
    - Recommended Update for Win XP SP1 (KB822603)
    - Recommended Update for Win XP SP1 (817778)
    - RealTek Semiconductor Corp. network software update released on December 31, 2003.


    When I'm surfing the internet, sometimes (not all the time), when I click on a thumbnail picture to look at a larger photo (think Ebay), nothing happens. I'll click on another thumbnail and nothing. Pretty soon I end up having to close out IE and reopen it then it works. What could be causing that? I'm wondering if I should do a system restore back to a few days ago.

    Anyone else having this trouble after the Windows Update two days ago?

    Thanks,
    Nancy
  • SpinnerSpinner Birmingham, UK
    edited January 2004
    nas wrote:
    Ok - I've been noticing one other nit picky thing since (I think) installing the following Windows Updates:

    - Update for WinXP HighMAT Support in CD Writing Wizard (KB831240)
    - Update for Microsoft Windows XP (KB826942)
    - Recommended Update for Win XP SP1 (KB822603)
    - Recommended Update for Win XP SP1 (817778)
    - RealTek Semiconductor Corp. network software update released on December 31, 2003.


    When I'm surfing the internet, sometimes (not all the time), when I click on a thumbnail picture to look at a larger photo (think Ebay), nothing happens. I'll click on another thumbnail and nothing. Pretty soon I end up having to close out IE and reopen it then it works. What could be causing that? I'm wondering if I should do a system restore back to a few days ago.

    Anyone else having this trouble after the Windows Update two days ago?

    Thanks,
    Nancy

    My initial thoughts are that it is some third party application causing you this grief. I suggest you go to MSCONFIG (start - run - msconfig) and clear you startup list, reboot, see if the problem is still there. If it isn't then you'll know it's something loading at startup causing you the grief. Try that before anything else. You should also sweep for spyware, clean out your temp files, that sort of thing, etc etc.

    Cheers
  • wahkonwahkon
    edited January 2006
    Leonardo I read your suggestion for the person that took MSM out and had problems with their Outlook Express loading slow. I did what you suggested to them to Open up Registry Editor by runing ''regedit' command. Click on 'Edit' and selct 'Find'. Copy and paste FB7199AB-79BF-11D2-8D94-0000F875C541 onto the 'Find what' box and click on 'Find Next'. It did not find the
    FB7199AB yada yada. So what do you suggest now. My Outlook is extremely slow loading any other suggestion.s
    Thanks
    Wahkon
  • SpinnerSpinner Birmingham, UK
    edited January 2006
    wahkon wrote:
    Leonardo I read your suggestion for the person that took MSM out and had problems with their Outlook Express loading slow. I did what you suggested to them to Open up Registry Editor by runing ''regedit' command. Click on 'Edit' and selct 'Find'. Copy and paste FB7199AB-79BF-11D2-8D94-0000F875C541 onto the 'Find what' box and click on 'Find Next'. It did not find the
    FB7199AB yada yada. So what do you suggest now. My Outlook is extremely slow loading any other suggestion.s
    Thanks
    Wahkon
    That reg key I think was removed or moved by a hotfix some time ago, so you probably won't be able to find it. However make sure your system is fully uptodate with patches for OE and IE. Visit Windows Update. If however you still have problems, try the below:

    Idea 1:

    Start/Run/Regedit

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Outlook Express.

    Create a new DWORD value, or modify the existing value, called 'Hide Messenger' and set the value to 2. Value Name: Hide Messenger, Data Type: REG_DWORD (DWORD Value), Value Data: (2 = remove messenger).

    Exit your registry, you may need to restart or log out of Windows for the change to take effect.

    Idea 2:

    1. Open Outlook Express
    2. Click on tool, options
    3. Click on the general tab
    4. Uncheck "automatically log on to windows messenger" (if that check box is actually there, it probably isn't)

    Let me know if any of those ideas help.

    Cheers
  • wahkonwahkon
    edited January 2006
    Spinner, I did do what you said and it did help some but still takes longer than it use to before I took MSM out. I already had automatically log onto windows messenger unchecked. Everything else loads fine, just outlook and now it is not quite as slow but still slower than normal. I am very good at deleting history, cookies, cleaning my cache, defragging so I know that is not the problem. Thanks for your help, as I stated it did help some.
    Wahkon
  • SpinnerSpinner Birmingham, UK
    edited January 2006
    wahkon wrote:
    Spinner, I did do what you said and it did help some but still takes longer than it use to before I took MSM out. I already had automatically log onto windows messenger unchecked. Everything else loads fine, just outlook and now it is not quite as slow but still slower than normal. I am very good at deleting history, cookies, cleaning my cache, defragging so I know that is not the problem. Thanks for your help, as I stated it did help some.
    Wahkon
    I will try and look into this matter further for you when I get chance, as it was only today after reading your post, and after a bit of investigation, that I realised the original registry hack seemed no longer applicable because the reg key in question seems to have been removed by a hotfix or update.

    If I find another alternative I'll let you know. Just make sure you've got all the latest updates for IE and OE from Windows Update, including the non-critical recommended ones.

    Cheers
  • stephostepho
    edited July 2010
    Can anyone help me - I cannot delete message from Outlook Express 6 regardless of what I do. I have deleted my inbox twice and that doesn't help and I can't move them to the dlete folder either - I get an error that message cannot be deleted. Would appreciate any further advice.
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