I can't install updates

edited January 2005 in Science & Tech
I have tried repeatedly but my computer will not install the updates for windows. Any advice?
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Comments

  • BlackHawkBlackHawk Bible music connoisseur There's no place like 127.0.0.1 Icrontian
    edited January 2005
    What OS? Does it give you any errors?
  • edcentricedcentric near Milwaukee, Wisconsin Icrontian
    edited January 2005
    Are you logged on as amdmin or have admin rights?
    What is the error?
  • binsoutonfridaybinsoutonfriday banbridge, N.Ireland
    edited January 2005
    what browser are you using.

    You must use IE for online installation of windows updates.
  • TexTex Dallas/Ft. Worth
    edited January 2005
    And if you have SP2 on XP then you must enable automatic updates to even get them manually.

    You should also be getting a hex error which you can use on the updates help to narrow it down

    tex
  • dodododo Landisville, PA
    edited January 2005
    Tex wrote:
    And if you have SP2 on XP then you must enable automatic updates to even get them manually.
    really? i have automatic updates disabled and have no trouble installing updates from the windowsupdate site manually.



    Which specific updates are you having trouble installing?


    ~dodo
  • binsoutonfridaybinsoutonfriday banbridge, N.Ireland
    edited January 2005
    Tex wrote:
    And if you have SP2 on XP then you must enable automatic updates to even get them manually.

    auto updates off here. no problems with manual updates.
  • GobblesGobbles Ventura California
    edited January 2005
    bit service and automatic updates are "suppose" to be enabled for windows update site to work. If you have it set to disabled it should not work, If its set to manual it should work as the service will start itself for the updates then shut itself off. BIT, background intelligent transfer, service has to be running or atleast set to manual.

    this is all for xp.
  • DexterDexter Vancouver, BC Canada
    edited January 2005
    I notice you had a thread recently in the Spyware forum. Your problems there may have disabled ActiveX, which you need for Updates.

    Launch Internet Explorer, go to Tools -> Options -> Security -> Custom Level.

    At the bottom of the Window, select Reset to: Medium, and click the Reset button.

    Scroll down to ActiveX controls and plugins section, and make sure that the item labelled "Run ActiveX controls and plugins" is set to Enable.

    Hit OK, then OK on the next window. Close IE, re-open it, and try www.Windows Update.com.

    Dexter...
  • edited January 2005
    It says Access is denied when I try to instsll Windows XP Service Pack 2. It also says there is a setup error. I have tried going to windowsupdate.com as well as trying my automatic updates. I went to Internet options as suggested by Dexter, but my options were already set as suggested they should be. I tried again to install the updates and it still says access is denied. I had spyware problems before, and someone helped me get rid of them, but still I can't download the updates.
  • edited January 2005
    ange,

    Try this link , It is the download link for the network install version of XP SP2.
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited January 2005
    Go to start -> settings -> control panel -> services.

    Is Cryptographic Services enabled?
  • edited January 2005
    I used the link that Tmod posted, and still couldn't download the updates. And I didn't find the option: -> settings -> control panel -> services. And for the record, Thrax, that's a disturbing little pic. ;D
    Angie
  • DexterDexter Vancouver, BC Canada
    edited January 2005
    ange wrote:
    And I didn't find the option: -> settings -> control panel -> services.
    Angie


    Right click on your My Computer option and select Manage. Choose the Services and Applications section, and open the Service menu.

    Or, go to the Start Menu, select RUN, and type in Services.msc.

    Then look for the service Thrax mentioned.

    Dexter...
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited January 2005
    ange wrote:
    I used the link that Tmod posted, and still couldn't download the updates. And I didn't find the option: -> settings -> control panel -> services. And for the record, Thrax, that's a disturbing little pic. ;D
    Angie

    It <i>is</i> disturbing, isn't it? Nothing better than universally-misunderstood Japanese marketing tools being abused by us clueless westerners. ;D
  • edited January 2005
    It says that Cryptographic Services is started. And that is the best abuse of a misunderstood Japanese marketing tool that I have ever seen.
  • DexterDexter Vancouver, BC Canada
    edited January 2005
    OK, just to be clear, because you never answered Edcentric's question....are you using a profile that has Administrator rights on the computer? Do you know how to check that?

    Next, if you are using an Admin account, and still cannot do it, check this link from Microsoft support:

    http://support.microsoft.com/?kbid=873148

    And if that still fails, use this checklist:

    http://www3.telus.net/dandemar/spackins.htm

    Let us know if that helps. If you need help with the Support link, I could help you via Remote Assistance if you use MSN Messenger.

    Dexter...
  • maggie99635maggie99635 Alaska
    edited January 2005
    Do you get any error message? What is happening is it just not installing or you can't even start the download? Have you tried going to the main download site and manually download the updates individually?
  • edited January 2005
    How do I know if I have administrator priviledges? And for maggie99635; yes I got a message that said Access is denied, service pack 2 setup error. And even when I go to the download site to manually it does the same thing.
  • binsoutonfridaybinsoutonfriday banbridge, N.Ireland
    edited January 2005
    ange wrote:
    How do I know if I have administrator priviledges?.........

    start--control panel--user accounts.

    have a look at the account your are logged in to, if it says "computer administrator", then you have administrative privileges.
  • maggie99635maggie99635 Alaska
    edited January 2005
    http://www.michna.com/kb/WxSP2.htm#Can_Service_Pack_2_be_installed_on_all_XP_installations

    Can Service Pack 2 be installed on all XP installations?
    eWeek wrote the following on May 11, 2004:

    "Recent press reports indicating Windows XP Service Pack 2 will install on pirated or illegal copies of Windows XP are not entirely true," said a Microsoft spokesperson. "Instead, prior to installing, SP2 will check the OS' product ID [PID] against a list of known pirated PIDs. If a PID is found to be invalid, SP2 will not install." This behavior is essentially similar to that of Windows XP SP1.

    Another consideration is the following. Service Pack 2 does install on Windows XP OEM versions, i.e. those that came with a computer and are tied to that computer. But if you run into a problem, these OEM versions usually cannot do repair installations. Often they only allow you to erase everything entirely and start from scratch. In other words, with only an OEM install CD, you run the small additional risk, should the SP2 installation go wrong, of either losing your installation and having to start all over or having to buy a full version of Windows XP.
  • edited January 2005
    I have administrator privileges. I went to the link that Dexter posted, and step one went fine I found the error, but on step 2, it didn't find the Access is denied registry value, so I didn't know what to do. And my XP did come with the computer if that helps.
  • maggie99635maggie99635 Alaska
    edited January 2005
    I found this on another forum. Worth a try, there is another link at the bottom of the thread http://forum.aumha.org/viewtopic.php?t=8125
  • edited January 2005
    I don't have the error: HKEY_CLASSES_ROOT\TypeLib\{5B9169C0-DB65-42AA-A38A-0726846AAEB3, that it said to look for.
  • PolockPolock Byron, IL.
    edited January 2005
    ange...what version of the Windows Updater are you trying to use?

    This may not even matter, but your problem briefly resemles the one I've had for months.
    Being a novice, I think my problem is either I got a beta version of the v5 Updater or I have a log jam with one of the updates.

    Like yourself, I can't get an update through. I'm grsping at straws with the updater version.

    There are lots of smart people around here and sometimes it's that little bit of info they need...

    Polock
  • edited January 2005
    how would I find that out? It just says Windows XP Service Pack 2 Setup Wizard.

    And yes, there are tons of crazy smart people on here, they've helped me solve one problem I had before. I wish that I had something to offer, but I'm afraid my talents don't extend past shopping and gymnastics. But I am sooo grateful to everyone who has helped me.
  • PolockPolock Byron, IL.
    edited January 2005
    ange wrote:
    how would I find that out? It just says Windows XP Service Pack 2 Setup Wizard.

    Run your Windows Update, then look in your address bar and it usually says v4 or v5 when you are connecting.


    And yes, there are tons of crazy smart people on here, they've helped me solve one problem I had before. I wish that I had something to offer, but I'm afraid my talents don't extend past shopping and gymnastics. But I am sooo grateful to everyone who has helped me.

    Well I don't like to shop and I'm too old to do flips, so this is what I like to spend time at. Sad thing is, I'm a novice as well...sorry.

    I had just started to browse around looking for a similar problem as mine when I ran into this. Maybe we get you fixed up and then I'll post my problem.

    Take a peek at the updater...

    Polock


    Woot...just noticed the Similar Threads section down below here. ;):cool::thumbsup:
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited January 2005
    Everyone starts as a novice once! Once you get interested, you pick it up very quick. The best thing you can do, if you're interested, is to build your own system. Troubleshooting the inevitable quirks is a profound learning experience and lights the fire of PC obsession.
  • Straight_ManStraight_Man Geeky, in my own way Naples, FL Icrontian
    edited January 2005
    Right, and if you cannot even SEE an administrator accoubnt, then you definitely are logged on as a non-admin enabled user. HATE to say this, but you might want to run an antivirus prgram in safe mode and see what it finds also, especially if you are logged in as admin user.

    Let's say you have a standard XP Home account:


    For a lot of computers, the default install will gen a user and an admin ID but the admin ID will have no password. This is not great, but logout of you user, choose to login as Administrator, and then use just the ENTER key as password if you or someone did a standard install. Having done that, you can then install updates like SP2 if your computer has been installed with no admin password.

    At a guess, made logically, given this whole thread so far, I bet Ange is not logged in as admin. cAnnot guarantee this will work, some OEMS establish admin passwords when installing, partly so users get to call them for help.
  • PolockPolock Byron, IL.
    edited January 2005
    Thrax wrote:
    Everyone starts as a novice once! Once you get interested, you pick it up very quick. The best thing you can do, if you're interested, is to build your own system.

    Got 3-4 under my belt, but it took many posts and threads to get it done...started back in the ol' Old Icrontic forum days :eek: Nuttin better than gettin it up and runnin, but then "if it ain't broken, take it apart to find out why":D
    Troubleshooting the inevitable quirks is a profound learning experience and lights the fire of PC obsession.

    You are correct 120%...it is an obsession. Do they have group therapy for this?
  • PolockPolock Byron, IL.
    edited January 2005
    I just re-read this thread and is SP2 the only update that won't install?

    Or, am I missing something?

    It seems with all the updates coming out, if ange tried autoupdates one of the others would show as being installed.

    Just thinkin' out loud :)
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