Update Windows.xp Service Pack 2: Problems

AlquimistaAlquimista
edited February 2005 in Spyware & Virus Removal
Hello

After getting rid of HSA and other annoying stuff, I encounter another problem on my pc. To increase the security level on my computer I tried (as advised) to make an update of windows XP (service pack 2). When the update is being made I get a message like: impossible to copy regedit/impossible to copy internet explorer.
When I click on continue a AVG message appears: C:\windows\regedit.exe:ytocl
downloader.agent.2 BM
C:\windows\explorer.exe:nqurr
downloader.small.20.AX

AVG can't heal nor deleted this objects. I have to abort the update. In the mean time I used anti-Trojan programs such as The cleaner, Trojanhunter and tauscan. None of this programs seem to be helpful, because every time I try to make the windows update I get the same virus alerts mentioned above. Can someone help me on this?

Comments

  • LeonardoLeonardo Wake up and smell the glaciers Eagle River, Alaska Icrontian
    edited February 2005
    Start here: Spyware & Adware Removal. AdAware, Spybot, followed by HijackThis v.1.99
  • AlquimistaAlquimista
    edited February 2005
    i already did this...
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited February 2005
    Please post a hijackthis log so we can get a better look at what's going on.
  • AlquimistaAlquimista
    edited February 2005
    ok here is my logfile

    Logfile of HijackThis v1.99.0
    Scan saved at 20:55:57, on 20/02/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\QuickTime\qttask.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    C:\PROGRA~1\Agnitum\TAUSCA~1.7\taumon.exe
    C:\Program Files\The Cleaner\tca.exe
    C:\Program Files\The Cleaner\tcm.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
    C:\WINDOWS\System32\wdfmgr.exe
    C:\WINDOWS\System32\alg.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\MSN Messenger\msnmsgr.exe
    C:\Program Files\hijackthis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.telenet.be/nl/klanten.php
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.telenet.be/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Telenet Internet
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://pac.telenet.be:8080
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = ftp=127.0.0.1:80;http=127.0.0.1:80;https=127.0.0.1:80
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    O4 - HKLM\..\Run: [AdTools Service] C:\Program Files\AdTools Service\AdTools.exe
    O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.1\THGuard.exe"
    O4 - HKLM\..\Run: [Tau Monitor] C:\PROGRA~1\Agnitum\TAUSCA~1.7\taumon.exe
    O4 - HKLM\..\Run: [tcactive] C:\Program Files\The Cleaner\tca.exe
    O4 - HKLM\..\Run: [tcmonitor] C:\Program Files\The Cleaner\tcm.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    http://www.windowsecurity.com/trojanscan/TDECntrl.CAB
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1103565251437
    O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/software/win/ActiveXPlugin.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
    O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/_media/dalaillama/ampx.cab
    O23 - Service: AVG7 Alert Manager Server - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: SoundMAX Agent Service - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited February 2005
    Place a checkmark next to these entries, close all browsers and windows, and have HijackThis fix them by clicking Fix Checked:

    O4 - HKLM\..\Run: [AdTools Service] C:\Program Files\AdTools Service\AdTools.exe


    Then delete this folder.

    C:\Program Files\AdTools Service



    Please run these two online scans.
    Make sure they are set to clean automatically:

    http://housecall.trendmicro.com/

    http://www.pandasoftware.com/activescan/com/activescan_principal.htm

    If there are files that can not be removed by the scans please include that information in your next post.



    Reboot and post a new hijackthis log. Let me know what the virus scans find.
  • AlquimistaAlquimista
    edited February 2005
    hi buckeye_sam
    Sorry for the delay
    here is my filelog + the scan results with the programs you have said to use.

    Logfile of HijackThis v1.99.0
    Scan saved at 22:58:10, on 22/02/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\hijackthis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.telenet.be/nl/klanten.php
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.telenet.be/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Telenet Internet
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://pac.telenet.be:8080
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = ftp=127.0.0.1:80;http=127.0.0.1:80;https=127.0.0.1:80
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O16 - DPF: {2A32B14F-4D29-4EA3-AC54-E9B19F436CE7} (Scanner Class) - http://www.windowsecurity.com/trojanscan/TDECntrl.CAB
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1103565251437
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Besturing) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
    O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/software/win/ActiveXPlugin.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
    O16 - DPF: {EE8B6D5F-FEF2-11D0-B13F-00A024798EF3} (Microsoft Search Settings Control) - http://lg.home.microsoft.com/search/lobby/searchsettings.cab
    O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/_media/dalaillama/ampx.cab
    O23 - Service: AVG7 Alert Manager Server - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: SoundMAX Agent Service - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe



    The scan ersults with panda:

    Incident Status Location

    Spyware:Spyware/Cydoor No disinfected C:\WINDOWS\system32\cd_clint.dll
    Adware:Adware/MyWay No disinfected Windows Registry
    Adware:Adware/nCase No disinfected C:\Temp\salm_*.dat
    Adware:Adware/SAHAgent No disinfected Windows Registry
    Adware:Adware/SBSoft No disinfected C:\WINDOWS\Downloaded Program Files\webdlg32.dll
    Adware:Adware/SuperSpider No disinfected Windows Registry
    Spyware:Spyware/Petro-Line No disinfected C:\Program Files\Microsoft AntiSpyware\DeactivatedItems\EF42D337-203C-4C3F-9BAD-CDAC34.asq
    Adware:Adware/SAHAgent No disinfected C:\Program Files\Microsoft AntiSpyware\Quarantine\527D6E16-4D83-4028-A1E9-EB63E1\A8DE7A78-E1B0-49D0-9EC6-9211DC
    Adware:Adware/WUpd No disinfected C:\WINDOWS\Downloaded Program Files\AdToolsX.dll
    Adware:Adware/Gator No disinfected C:\WINDOWS\Downloaded Program Files\CONFLICT.1\HDPlugin1019.inf
    Adware:Adware/MediaTickets No disinfected C:\WINDOWS\Downloaded Program Files\CONFLICT.1\MediaTicketsInstaller.INF
    Adware:Adware/SBSoft No disinfected C:\WINDOWS\Downloaded Program Files\webdlg32.dll
    Adware:Adware/SBSoft No disinfected C:\WINDOWS\Downloaded Program Files\webdlg32.inf
    Adware:Adware/PurityScan No disinfected C:\WINDOWS\system32\jyjc.dll
    result with housecall:

    c:windows\downloaded programmed files\belgio_ver3.ocx

    thanks.
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited February 2005
    Your log is clean. Are you still having that same problem?
  • AlquimistaAlquimista
    edited February 2005
    Thanks Buckeye_Sam

    i think that everything is ok. when i run microsoft anti-spyware there is a mencion of hijack browser but this doesn't present a big threat.

    I'm very thankful for your help

    Alquimista
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited February 2005
    Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
    1. Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point left over from what we have just cleaned.

      You can find instructions on how to enable and reenable system restore here:

      Managing Windows Millenium System Restore

      or

      Windows XP System Restore Guide

      Renable system restore with instructions from tutorial above

    2. Make your Internet Explorer more secure - This can be done by following these simple instructions:
      1. From within Internet Explorer click on the Tools menu and then click on Options.
      2. Click once on the Security tab
      3. Click once on the Internet icon so it becomes highlighted.
      4. Click once on the Custom Level button.
        1. Change the Download signed ActiveX controls to Prompt
        2. Change the Download unsigned ActiveX controls to Disable
        3. Change the Initialize and script ActiveX controls not marked as safe to Disable
        4. Change the Installation of desktop items to Prompt
        5. Change the Launching programs and files in an IFRAME to Prompt
        6. Change the Navigate sub-frames across different domains to Prompt
        7. When all these settings have been made, click on the OK button.
        8. If it prompts you as to whether or not you want to save the settings, press the Yes button.
      5. Next press the Apply button and then the OK to exit the Internet Properties page.

    3. Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

      See this link for a listing of some online & their stand-alone antivirus programs:

      Virus, Spyware, and Malware Protection and Removal Resources

    4. Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

    5. Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

      For a tutorial on Firewalls and a listing of some available ones see the link below:

      Understanding and Using Firewalls

    6. Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

    7. Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

      A tutorial on installing & using this product can be found here:

      Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

    8. Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

      A tutorial on installing & using this product can be found here:

      Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

    9. Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

      A tutorial on installing & using this product can be found here:

      Using SpywareBlaster to protect your computer from Spyware and Malware

    10. Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
    Follow this list and your potential for being infected again will reduce dramatically.
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