Very Strange Problem

HelpME123HelpME123
edited October 2005 in Science & Tech
I had Norton Antivirus on my computer, and I loaded the disk for my wireless internet installation. On the screen for it, it said Norton Antivirus 2005. I clicked the link and it began to load the new version of Antivirus...In the mitz of it, I clicked cancel, and my Norton Antivirus is gone! I tried to reload it back on, and nothing happens when I put in the disk. So I went to Best buy and purchased the actual Norton Internet secrity disk, put it in the computer, and click to load it, and nothing happens!!

So Im scared **** to use the computer without the firewall and antivirus etc. I dunno what to do. I also tried to turn on the Microsoft Firewall , and when I click the link it says "Cannot load due to an unidentified problem"

Comments

  • LeonardoLeonardo Wake up and smell the glaciers Eagle River, Alaska Icrontian
    edited October 2005
    The first step would be to turn off the computer, then to reboot. Have you done that? This is probably just a matter of getting firewall and router settings configured correctly. We'll get you through this.
  • HelpME123HelpME123
    edited October 2005
    It been like this for a few days now. The router etc. is all hooked up to one of my roomates computers. I deleted all my Norton files, and tried to reinstall it with the new version, and it still nothing happens. I also tried restarting in safe mode and loading the Norton disk and still, it doesnt work...
  • LeonardoLeonardo Wake up and smell the glaciers Eagle River, Alaska Icrontian
    edited October 2005
    I'm pretty sure this is not a Windows problem per se, but a software (networking sumpineranother0 configuration problem. I'm competent with home networking, but not well versed enough to offer you advice. I'm moving this to the Networking sub-forum.

    OK you network gurus, let's get this new member up to speed.
  • LeonardoLeonardo Wake up and smell the glaciers Eagle River, Alaska Icrontian
    edited October 2005
    Please tell us the networking hardware and architecture:

    wireless card, brands and settings (wpa, wep, g/d?)
    router, brand and settings (firewalled? WEP, WPA, g/d?)
    network or just Internet Connection Sharing

    and so forth
  • HelpME123HelpME123
    edited October 2005
    I have a LINKSYS Wireless G card. The network is a WEP, and just internet connection sharing.

    All I want to do is load my norton disk on but it won't work. I even went and exchanged it back at the store and got a new one and still nothing.

    Also I did have a computer virus not too long ago. A worm from aol instant messenger. I removed it. Maybe that is causing my norton not to load??
  • HelpME123HelpME123
    edited October 2005
    Im thinking of doing a system restore, but the only problem is I don't have an external hardrive to back up all my files (theres thousands!) If I were to do a system restore, and just resotre the software that all came with the computer (norton ) would that erase all my files?
  • HelpME123HelpME123
    edited October 2005
    Logfile of HijackThis v1.99.1
    Scan saved at 8:39:55 PM, on 10/16/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\ewido\security suite\ewidoctrl.exe
    C:\Program Files\ewido\security suite\ewidoguard.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe
    C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WUSB54Gv4.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\ezSP_Px.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\WINDOWS\AGRSMMSG.exe
    C:\Program Files\Common Files\Logitech\QCDriver3\LVCOMS.EXE
    C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\InfoMyCa.exe
    C:\Program Files\AIM95\aim.exe
    D:\gcasDtServ.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\DOCUME~1\David\LOCALS~1\Temp\Temporary Directory 3 for hijackthis_199.zip\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.excite.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.excite.com
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://empnads.com/servlet/ajrotator/126194/0/viewHTML?zone=enternet
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [VAIO Recovery] C:\WINDOWS\Sonysys\VAIO Recovery\PartSeal.exe
    O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver3\LVCOMS.EXE
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [Ulead Quick-Drop] "C:\Program Files\Ulead Systems\Ulead DVD MovieFactory 4.0 Disc Creator TBYB\Ulead Quick-Drop 1.0\Quick-Drop.exe" WINDOWCALL
    O4 - HKLM\..\Run: [gcasServ] "D:\gcasServ.exe"
    O4 - HKLM\..\Run: [WUSB54Gv4] C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\InvokeSvc3.exe
    O4 - HKLM\..\RunServices: [Microsoft Windows DLL Services Configuration] windir32.exe
    O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM95\aim.exe -cnetwait.odl
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - Global Startup: hp psc 1000 series.lnk = ?
    O4 - Global Startup: hpoddt01.exe.lnk = ?
    O4 - Global Startup: Picture Package Menu.lnk = ?
    O4 - Global Startup: Picture Package VCD Maker.lnk = ?
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_01\bin\npjpi142_01.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_01\bin\npjpi142_01.dll
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
    O16 - DPF: {15B782AF-55D8-11D1-B477-006097098764} (Macromedia Authorware Web Player Control) - file://E:\Installers\AuthorwareWebPlayer\awswax.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1120789196578
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1128990609718
    O16 - DPF: {9BFC2253-B9D9-477E-9488-CA450232620D} (BinAg1 Class) - https://fastconnectkitsetup.cox.net/wizlet/CoxNA/static/controls/WebflowActiveX.CAB
    O16 - DPF: {F0E2D69A-DC2F-4E9B-A993-684FB1C21DBC} - http://dictionary.reference.com/tools/toolbar/lexico.cab
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
    O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
    O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\Sptisrv.exe
    O23 - Service: VAIO Media Music Server (VAIOMediaPlatform-MusicServer-AppServer) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Music\SSSvr.exe" /Service=VAIOMediaPlatform-MusicServer-AppServer /DisplayName="VAIO Media Music Server (file missing)
    O23 - Service: VAIO Media Music Server (HTTP) (VAIOMediaPlatform-MusicServer-HTTP) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe" /Service=VAIOMediaPlatform-MusicServer-HTTP /RegRoot="Software\Sony Corporation\VAIO Media Platform\2.0" /RegExt="Applications\MusicServer\HTTP (file missing)
    O23 - Service: VAIO Media Music Server (UPnP) (VAIOMediaPlatform-MusicServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
    O23 - Service: VAIO Media Photo Server (VAIOMediaPlatform-PhotoServer-AppServer) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Photo\appsrv\PhotoAppSrv.exe
    O23 - Service: VAIO Media Photo Server (HTTP) (VAIOMediaPlatform-PhotoServer-HTTP) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe" /Service=VAIOMediaPlatform-PhotoServer-HTTP /RegRoot="SOFTWARE\Sony Corporation\VAIO Media Platform\2.0" /RegExt="\Applications\PhotoServer\HTTP (file missing)
    O23 - Service: VAIO Media Photo Server (UPnP) (VAIOMediaPlatform-PhotoServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
    O23 - Service: VAIO Media Video Server (VAIOMediaPlatform-VideoServer-AppServer) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Video\GPVSvr.exe" /Service=VAIOMediaPlatform-VideoServer-AppServer /DisplayName="VAIO Media Video Server (file missing)
    O23 - Service: VAIO Media Video Server (HTTP) (VAIOMediaPlatform-VideoServer-HTTP) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe" /Service=VAIOMediaPlatform-VideoServer-HTTP /RegRoot="SOFTWARE\Sony Corporation\VAIO Media Platform\2.0" /RegExt="\Applications\VideoServer\HTTP (file missing)
    O23 - Service: VAIO Media Video Server (UPnP) (VAIOMediaPlatform-VideoServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
    O23 - Service: WUSB54Gv4SVC - Unknown owner - C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe" "WUSB54Gv4.exe (file missing)



    Here's my log file. Anything look wrong with it?? Could something in there be blocking the Norton from loading?
  • profdlpprofdlp The Holy City Of Westlake, Ohio
    edited October 2005
    When you say nothing happens when you insert the Norton CD, what exactly takes place? Does it try to install, then conk out? Or does it not even start up?
    HelpME123 wrote:
    Im thinking of doing a system restore, but the only problem is I don't have an external hardrive to back up all my files (theres thousands!) If I were to do a system restore, and just resotre the software that all came with the computer (norton ) would that erase all my files?
    System Restore just rolls back your system files to the last time you set a restore point and saved them. Your data should remain untouched, though be aware that any time you have a serious problem and do something major you are taking a roll of the dice on bootability. If you are confident that you can fix things up ahould something go awry, I would give that a shot.

    Just in case, print out the instructions found here. If things go badly a Repair Install could be a lifesaver.

    If you're not sure what to do and don't have easy access to another computer (so you can come back here for more help), please ask about any of this before proceeding. We'll be happy to help you be sure you are taking the right steps to get this problem solved. :)
  • HelpME123HelpME123
    edited October 2005
    I put the disk in and The screen comes up and give me the 3 options: Install Norton Internet Security 2005, Browse, and Exit. When I click Install Norton Internet security 2005, it begins to load and than dies out.
  • botheredbothered Manchester UK
    edited October 2005
    This probably doesn't help much but,,, I haven't had anything made by norton in my PC for years, it always caused more problems than it fixed. Your router should have a firewall anyway and there are plenty of free anti virus progs around. Do you have to have norton?
  • HelpME123HelpME123
    edited October 2005
    Well I already bought the disk, and they won't let me refund it. So I guess im stuck with it. But right now, I will take anything. I need a firewall asap...I tried to turn on my Microsoft firewall and it said "Cannot display fire settings due to an unidentified problem" when I click the firewall link. Also I cannot load windows classic style settings. Maybe that has something to do with it??

    I had a worm from aol instant messenger like 2 weeks ago. It gone now though...or at least I think it is..

    What the best firewall to get?
  • profdlpprofdlp The Holy City Of Westlake, Ohio
    edited October 2005
    HelpME123 wrote:
    ...I had a worm from aol instant messenger like 2 weeks ago. It gone now though...or at least I think it is..
    It may be worth your while to go to our Spyware/Virus/Trojan Discussion Forum and be sure it's really most sincerely dead. Make sure you read the instructions there. :)
    What the best firewall to get?
    A router with a built-in firewall is best. Software can be hacked; hardware is a lot harder to override without the miscreant actually entering your home (in which case you have a more serious problem than just computer security).
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