broadband connection wont connect?................

Trumandrummer

ok, so the other day i logged onto my desktop name, and clicked firefox and i had no internet connection, so i tried internet explorer, and no connection still. i went to control pannel/ network connections and my "broadband connection (has always been my default connection)" was disabled, so i clicked enable and it said connecting throuh wan miniport PPP0E...... and then said " cannot connect through wan miniport error 678". i enabled my local area conection and it said it was connected but still no internet connection. so at this point i was frustrated. so finally i enabled "local area connection 2" and i got internet on my computer. but now i realize that any games i try to play online on my ps2 (which is hooked into the router) wont connect anymore. this is starting to bother me, and im wondering if anyone can help?

thanks in advance

Qeldroma

Are you connecting through a router?

Is it a Cablem/modem connection? T1? DSL?

Do you use VPN? Does someone else use the machine?

Trumandrummer

yes im connected through a router, its a cable modem connection. and i dont know what you mean by "does anyone els use the machine" umm this is the only computer in the house?. other people use it, and there is only 2 desktop names. the only time the internet was used besides on this computer, was on ps2.

Edit: o yea and im not sure what VPN is?

Qeldroma

Ok, What is your OS? XP Pro? Edit: VPN = Virtual Privacy Network. If you don't know, you might not. SOmeone else might. Generally for someone who is remote connecting to a secure site- like work.

Trumandrummer

i have windows xp home edition, service pack 2. and im pretty sure i dont have VPN. see its the famillys computer, but my dad bought it. the thing is , i know more about it than him. but im sure we dont have VPN

Qeldroma

No VPN (yay!). Home, OK (Grrr). I have Pro and that may make a difference here. Sorry.

You are on a router so you should be using DHCP. Your error sounds like a corruption in the connection or a mistake in attempting to connect.

Here is a thought-

If you go to Network Connections on the Control Panel and right-click on your connection 1 you should be able to see options like Repair and Disable.

I would try Repair it first. Check to see if the game(s) work(s).

If not, you might try to disable/re-enable it. Try again.

Lastly I would simply delete connection 1 and fly with connection 2.

As far as your games working- it depends on how smart your games are. Generally they will grab the first working wire, but some get puzzled when more than one connection is available.

Hope that helps- but I'm not certain all of this is in Home Edition. If not, post back and hopefully someone will have something else.

Qeldroma

Truman, I'm sorry, I screwed up.

I think I know what your problem is, but I handled something else- it shouldn't change where you are unless you deleted connection 1 (don't if you haven't)- but that part should still work. I better let someone else do this. I'll chime in if your PC is having a problem (which it shouldn't).

Trumandrummer

nope i didnt delete it, thanks alot for your help though man. i gonna try clicking repair though, didnt think about that. anyways if that dont work hopefully someone will see this and help me. thanks alot though.


Edit: actually the my main broadband connection (the one that dont work) dont have a repair like the other ones

man i hate this computer, lol first viruses then cd drives now networks lol

Trumandrummer

alright, so i did some messing around with settings and cabels. and for some reason my modem was plugged in by both usb and ethernet cords. so i unplugged the usb and the local area connection 2 went away. then i click local area connection 1 (the intel/pro 100.... ) and this time i actually got connection with this. im thinking maybe i have connection on my ps2 and im about to try. but i still cant figure out why my main "broadband connection" wont work.

EDIT: with this connection, the internet seems faster

Trumandrummer

Well i still have not found out how to fix this, my broadband connection still wont work, can anyone PLEASE help me?

Donut

Have you tried the simple things like re-boot the modem and router?

Armo

the thing that always gets mine runing is to unhook the modedm and the router, plug the modem in and wait for the link and activity lgiths to all come up then plug in the router, then ipconfig /release then ipconfig /renew he ipaddresses

Trumandrummer

Yea, i did try to reset the router. bUt i have not reset the modem, so i will try what Armo said

Trumandrummer

Well i tried what you said Armo. but i dont know what ipconfig is or where it is. but i did all the other steps including and reseted my router. but no luck. still wont connect.

Armo

i say ipconfig because i assume you are using Win2000/XP/NT

ipconfig is the utility used to tell you your computer interfaces ipaddresses,

to use it click start->run->type CMD and hit enter->

typing ipconfig will give you the basic stats,

ipconfig /all will give you alot of information including DNS servers, gateways, uptimes, DHCP servers, lease times, mac address and the like.

ipconfig /release releases the ipaddress you had back to the dhcp server ( your router runs the dhcp server )

ipconfig /renew will poll your dhcp server for a new address.

nslookup is another command prompt command that polls the dns server ( dns converts names to IP's like www.google.com to the ipaddress of the server hosting www.google.com )

typing nslookup will take you to a subpromt whare you can type in www.%name%.com and it will contact the DNS server ( your router has a DNS server in it, and when it cant find your request, it forwards it to the DNS server of your ISP ) but if it cant find the answer within 2 seconds it will time out. if it cant find a DNS server it will say somthing like "server name unknown" if you get that, you have some pretty severe problems

my cable modem had a HUGE problem of loosing track of DNS servers while it was still running, i had to get comcast get give me a new modem and all is peachy, so those are some tricks to help you get a better grasp of where its going wrong.

also i like the song in your sig

Trumandrummer

Alright man, ill try some of that out, thanx alot. ur sigs pretty sweet to

zero-counter

Try this...disconnect the power cable to the modem and the router. Unplug the cable tv cable from the modem and the lan cable, plug in only the power and let the lights cycle through their dignostic states. Unplug the power one more time and then back in. Now unplug the power (3rd time)...plug the cable tv connection back into the modem and the lan cable as well. Now you can finally plug the power cable back in on the modem. Double check that all three are plugged in securely. Make sure that the appropriate diagnostic leds are lit like they should be (on the front of the modem). After doing so, plug the power back on the router and give it some time, roughly 5 minutes. Now reboot your computer, so as to bypass the previous instructions if they seem too difficult (windows will automatically reset your network configuration, upon successful boot). And now try the internet. If that does not work, then tell us if you have access to your router's configuration.

Trumandrummer

alright thanks alot, ill have to try that as soon as i have time.

jim6787

Hi! I see you are using a cable modem ...at the present time cable TV companies are starting to use VOIP on the cable systems ....it appears they also install a filter to prevent any noise factor entering their system ..this filter can if installed in the incorrect location will stops all high speed internet transmissions...so if this filter is installed before the connection you have to your router or modem you lose broad band... it is common practice to install those filters and the first time you lose broadband signal will be your only indication something is wrong ...even the reps on the phone are not aware this has been done to your connection...so it gets treated as a service problem and you know the routine you go through on that score...hope this helps someone out there ...jim6787

RWB

You mentioned you had the modem plugged to your computer via both Ethernet and USB? I didn't read the whole thread here, but this is the type of thing I troubleshoot at work on a daily basis.

I also don't know what company you're with, I do Verizon DSL, but our hardware has both USB and Ethernet and when you plug it to the computer only ONE of the two is supposed to be plugged in.

Also what lights do you have on the modem? what lights are on? what lights are blinking? what lights are off? Have you tried connecting via just a modem and no router?

Trumandrummer

I have the following lights ........ Power, cable, pc (all of which are lit up solid),data light that is blinking and a test light that ISNT lit up. when i plug my modem directly into the computer, i have to internet connection at all.

also ..... Jim, so your saying i should call my cable company and ask them if i cant get it fixed?

RWB

What modem is it that you have? I am re-reading your posts right now.

Trumandrummer

its from comcast and is a Terayon tj 715

Edit: and the router is a linksys (not sure which model but its not wireless)

RWB

OK I am confused by some of your posts. You have a Cable Connection, but it's PPPoE? Or is it DHCP? PPPoE is when you have to log into the ISP to get a connection, and DHCP would be plug and play.

Do you have a separate modem and router? Or a modem/router combination(a single device that does both). Again, what modem/brand is the modem and the router.

Also tell me everything you see listed in the "Network COnnections" area of your computer, you should have a Local Area Connection(this would be your ethernet connection) and depending on the modem/router situation you may have another connection of some type. What ALL do you see listed?

We'll go from there.

RWB

OK FOund some info on the modem, maybe you haven't seen this. But according to the site the modem seems to be fine.

http://support.cox.com/sdccommon/asp/contentredirect.asp?sprt_cid=b22c8294-a45e-457a-8695-8980387fd208

As for the Linksys router, it depends on if you're connection is actually PPPoE or DHCP.

For example for Verizon if you have a modem and router and you have a PPPoE connection, we have to set some of the modems to "Bridged" mode so that the router can do the PPPoE work. These modems are usually Modem/Router combinations that allow you to keep the PPPoE Username and Password inside the equipment so you can essentially have an always on connection like DHCP.

Either way, kinda need to know if it's PPPoE or not. I never heard of Cable having a PPPoE connection before, but I am no expert either.

Trumandrummer

well, i dont have to type in any passwords to go online, i can just click and go.
so im guesing im would be DHCP. and that IS how my router looks.

RWB

Trumandrummer wrote:

well, i dont have to type in any passwords to go online, i can just click and go.
so im guesing im would be DHCP. and that IS how my router looks.

OK and right now you're able to connect on your computer, but not with the game consoles? Or is it not at all?

Trumandrummer

well i was messing around and got local area connection 1 (local area connection 2 was the only one that worked). and now with the local area connection 1 , i am able to connect online with my ps2 also. but my broadband connection still aint working, and everything is slower on the internet. on ps2 online, everyone complains because im lagging alot now.

RWB

It's beginning to sound like you need to call your ISP and have them run you through a few steps(a check list we go through just to see if it gets the connection working right) and if that doesn't work then they need to get it escalated and have someone repair your connection. I just hope Comcast is better at it than Verizon is.... though I would suppose I only hear the bad calls :P lol otherwise they wouldn't need too.

But what I would do first, is try your internet out without the router and have only the modem connected to see if it could be just related to the router becuase then they'll probably just tell you to contact linksys and blow you off.

Trumandrummer

yea good point man, ill mess around without the router for a while, but as for now, i have to study.I got finals tomorrow at school :banghead: lol. ill post again 2morrow. thanks alot

jim6787

Ref TrumanDrummer...
Regarding you broadband connection.... looks like you are going round in circles..I suggest you call your cable company let them suggest what the problem is ..they may be able to walk you through the basic modem check procedure while still on the phone with you...
Bringing you up to date with what is happening around the States, some cable companies are installing VOIP (phone via cable systems) on their cable systems ..when they do so they have certain filter that they use ...if one of those filter are installed on your system, and if the filter is incorrecty installed in the incorrect position on your cable connection, you lose broadband for your computer...this is just an error on the cable TV technicians part, but it has caused problems for their customers.
I lost my broadband for three days under these conditions recently ..the cable tech does not let you the customer know if and when they place these filters in your line ..you just suddenly find you have no broadband connection to your ISP...this leaves you the person trying to use broadband thinking you have done something wrong ....no matter how many times you check your connection, you cannot get broadband to work ....even when cable tries to get through to your moden, when they are troubleshooting, they cannot get through to your modem ... that filter stops all broadband traffic..so they send out a tech who has to trace the source of the problem that one of their own staff caused ...not a pretty picture for you or the cable company as their time is expensive and the customer is irratated,the sad part is that the cable troubles shooters on the phone do not know the filter has been installed as the communication between each department appears to have some delay to say the least...so to cut a long story short call your cable company that supplies your broadband connection...but ask them have they been placing VOIP filter on your cable trunk line ..it may save some time and aggravation...Cheers Jim6787
and Good Luck Jim 6787