Dell Customer Support Implodes

Sledgehammer70Sledgehammer70 California Icrontian
edited August 2006 in Science & Tech
Dell's notorious customer support operation seems set to implode under the weight of millions of complaints following the huge 'exploding battery' recall. Dell’s response has been to set up a hotline, in a bid to drive the battery callers away from its already beaten & battered customer support teams. However the average waiting time, listening to classical music, to get to a human is now 30 minutes.
A spokesDell has admitted to Business Week that there are long telephone delays, saying the company had already received 90,000 orders for new batteries. She suggested using the Dell battery programme site for a faster service.
Source: The Inquirer

Comments

  • BlackHawkBlackHawk Bible music connoisseur There's no place like 127.0.0.1 Icrontian
    edited August 2006
    On top of the waiting time, try deciphering the Indian accent for the English callers and the Mexican accent for the Spanish callers.

    :banghead: :aol:
  • DogSoldierDogSoldier The heart of radical Amish country..
    edited August 2006
    And that's not even mentioning the English accent for the Indian callers, the Spanish accent for the Mexican callers, and the French accent for the Quebecor callers.

    "Dogs and cats living together... TOTAL ANARCHY!"
  • LeonardoLeonardo Wake up and smell the glaciers Eagle River, Alaska Icrontian
    edited August 2006
    I like your take on things, DogSoldier! That's diversity at it's finest - I mean that! :thumbsup:
  • RWBRWB Icrontian
    edited August 2006
    In light of this story I think tonight I'll answer the phone saying...

    ZeNet Technical Support, you have reached a red blooded - english speaking - American, my name is Chris! How may I help you?

    That should keep some folks on their feet ;)
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited August 2006
    RWB wrote:
    In light of this story I think tonight I'll answer the phone saying...

    ZeNet Technical Support, you have reached a red blooded - english speaking - American, my name is Chris! How may I help you?

    That should keep some folks on their feet ;)

    Or in the ER for an aneurysm.
  • LINLIN Tri_State Area
    edited August 2006
    Thrax wrote:
    Or in the ER for an aneurysm.
    ;D

    sorry.. i couldn't stop laughing at that comment for a full 2 minutes..


    LIN
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