Am I missing a "fix" for my slow computer?

ErvG35 · January 2007

Hi everyone,
I happened across this excellent and very informative site while trying to find some help for my slow computer and annoying messages. I've tried a lot of the fixes posted in the stickys but I'm still not satisfied so I thank anyone in advance who can help a novice out.

First:
I've cleaned out using ATF
Cleaned with AdAware and Spybot
Downloaded spyblaster
Ran Kaspersky and BitDefender
Updated Windows, Java, and IE

My issues:
1. As well as being slow the computer also takes a real long time during startup
2. While playing a video (youtube, windows), the screen and mouse freeze-up and a high pitched and continuous beep are heard. The length of the freeze-up varies and sometimes doesn't happen at all.
3. "Windows Virtual Memory Minimum Too Low" pops up all the time in the lower right.
4. Other pop-ups that happen during shutdown:
-WindowsFormsParkingWindow
-End Program ccApp
-ShellIconHiddenWindow
5. A box pops up for Windows Defender and reads:
-Application failed to initialize: 0x800106BA. A problem caused windows defender service to stop. To start the service, restart your computer or search help and support on how to start a service manually.

After doing the above "cleaning and scanning" here are the saved logs.

Kaspersky:
KASPERSKY ONLINE SCANNER REPORT
Thursday, January 04, 2007 10:48:55 PM
Operating System: Microsoft Windows XP Professional, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.83.0
Kaspersky Anti-Virus database last update: 5/01/2007
Kaspersky Anti-Virus database records: 256156

Scan Settings
Scan using the following antivirus database extended
Scan Archives true
Scan Mail Bases true

Scan Target My Computer
A:\
C:\
D:\
E:\

Scan Statistics
Total number of scanned objects 89603
Number of viruses found 0
Number of infected objects 0 / 0
Number of suspicious objects 0
Duration of the scan process 02:24:07

Infected Object Name Virus Name Last Action
C:\WINDOWS\SYSTEM32\h323log.txt Object is locked skipped

C:\WINDOWS\SYSTEM32\wbem\REPOSITORY\FS\OBJECTS.DATA Object is locked skipped

C:\WINDOWS\SYSTEM32\wbem\REPOSITORY\FS\INDEX.BTR Object is locked skipped

C:\WINDOWS\SYSTEM32\wbem\REPOSITORY\FS\OBJECTS.MAP Object is locked skipped

C:\WINDOWS\SYSTEM32\wbem\REPOSITORY\FS\MAPPING1.MAP Object is locked skipped

C:\WINDOWS\SYSTEM32\wbem\REPOSITORY\FS\MAPPING2.MAP Object is locked skipped

C:\WINDOWS\SYSTEM32\wbem\REPOSITORY\FS\MAPPING.VER Object is locked skipped

C:\WINDOWS\SYSTEM32\wbem\REPOSITORY\FS\INDEX.MAP Object is locked skipped

C:\WINDOWS\SYSTEM32\config\system.LOG Object is locked skipped

C:\WINDOWS\SYSTEM32\config\software.LOG Object is locked skipped

C:\WINDOWS\SYSTEM32\config\default.LOG Object is locked skipped

C:\WINDOWS\SYSTEM32\config\SECURITY Object is locked skipped

C:\WINDOWS\SYSTEM32\config\SAM Object is locked skipped

C:\WINDOWS\SYSTEM32\config\SAM.LOG Object is locked skipped

C:\WINDOWS\SYSTEM32\config\SECURITY.LOG Object is locked skipped

C:\WINDOWS\SYSTEM32\config\AppEvent.Evt Object is locked skipped

C:\WINDOWS\SYSTEM32\config\SecEvent.Evt Object is locked skipped

C:\WINDOWS\SYSTEM32\config\SysEvent.Evt Object is locked skipped

C:\WINDOWS\SYSTEM32\config\SYSTEM Object is locked skipped

C:\WINDOWS\SYSTEM32\config\SOFTWARE Object is locked skipped

C:\WINDOWS\SYSTEM32\config\DEFAULT Object is locked skipped

C:\WINDOWS\SYSTEM32\config\Internet.evt Object is locked skipped

C:\WINDOWS\SYSTEM32\spool\PRINTERS\00002.SPL Object is locked skipped

C:\WINDOWS\SYSTEM32\CatRoot2\tmp.edb Object is locked skipped

C:\WINDOWS\SYSTEM32\CatRoot2\edb.log Object is locked skipped

C:\WINDOWS\SchedLog.Txt Object is locked skipped

C:\WINDOWS\CSC\00000001 Object is locked skipped

C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped

C:\WINDOWS\Debug\Netlogon.log Object is locked skipped

C:\WINDOWS\Sti_Trace.log Object is locked skipped

C:\WINDOWS\wiaservc.log Object is locked skipped

C:\WINDOWS\wiadebug.log Object is locked skipped

C:\WINDOWS\WindowsUpdate.log Object is locked skipped

C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsys.dll Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcrst.dll Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\NFWEVT.LOG Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SNDSYS.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SNDFW.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SNDCON.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SNDALRT.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SNDIDS.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\SNDDBG.log Object is locked skipped

C:\Program Files\Common Files\Symantec Shared\EENGINE\EPERSIST.DAT Object is locked skipped

C:\Program Files\Norton AntiVirus\AVVirus.log Object is locked skipped

C:\Program Files\Norton AntiVirus\AVApp.log Object is locked skipped

C:\Program Files\Norton AntiVirus\AVError.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\2007-01-04_Log.ALUSchedulerSvc.LiveUpdate Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.dat Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\SubEng\submissions.idx Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtETmp\8AAEF8DE.TMP Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtETmp\47C3F352.TMP Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtViEvt.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtNvEvt.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtMoEvt.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtScEvt.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtErEvt.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtTxFEvt.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\SPPolicy.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\SPStart.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\SPStop.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBValid.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBConfig.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBRefr.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBNotify.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBSetCfg.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBSetCfg2.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBSetUsr.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBStHash.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBSetLoc.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBSetDev.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBDetect.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBDebug.log Object is locked skipped

C:\Documents and Settings\NetworkService\ntuser.dat Object is locked skipped

C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped

C:\Documents and Settings\NetworkService\Local Settings\History\History.IE5\index.dat Object is locked skipped

C:\Documents and Settings\NetworkService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped

C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped

C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped

C:\Documents and Settings\NetworkService\Cookies\index.dat Object is locked skipped

C:\Documents and Settings\LocalService\ntuser.dat Object is locked skipped

C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped

C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat Object is locked skipped

C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped

C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped

C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped

C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped

C:\Documents and Settings\Administrator\ntuser.dat Object is locked skipped

C:\Documents and Settings\Administrator\ntuser.dat.LOG Object is locked skipped

C:\Documents and Settings\Administrator\Local Settings\Temp\JET507.tmp Object is locked skipped

C:\Documents and Settings\Administrator\Local Settings\Temp\~DF768D.tmp Object is locked skipped

C:\Documents and Settings\Administrator\Local Settings\Temp\~DF76D9.tmp Object is locked skipped

C:\Documents and Settings\Administrator\Local Settings\Temp\Perflib_Perfdata_b8c.dat Object is locked skipped

C:\Documents and Settings\Administrator\Local Settings\Temp\AVP5EC.tmp Object is locked skipped

C:\Documents and Settings\Administrator\Local Settings\Temp\AVP5ED.tmp Object is locked skipped

C:\Documents and Settings\Administrator\Local Settings\Temp\Perflib_Perfdata_cc0.dat Object is locked skipped

C:\Documents and Settings\Administrator\Local Settings\History\History.IE5\index.dat Object is locked skipped

C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped

C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped

C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped

C:\Documents and Settings\Administrator\Local Settings\Application Data\Musicmatch\MIM\Database\Default.mdb Object is locked skipped

C:\Documents and Settings\Administrator\Local Settings\Application Data\Musicmatch\MIM\Database\Default.ldb Object is locked skipped

C:\Documents and Settings\Administrator\Local Settings\Application Data\Musicmatch\Jukebox\mmjblog.txt Object is locked skipped

C:\Documents and Settings\Administrator\Local Settings\Application Data\Musicmatch\Jukebox\mmjbaltlog.txt Object is locked skipped

C:\Documents and Settings\Administrator\Local Settings\Application Data\Musicmatch\Jukebox\Portables.log Object is locked skipped

C:\Documents and Settings\Administrator\Local Settings\Application Data\ApplicationHistory\RetroExpress.exe.ef08464a.ini.inuse Object is locked skipped

C:\Documents and Settings\Administrator\Cookies\index.dat Object is locked skipped

C:\Documents and Settings\Michelle\ntuser.dat Object is locked skipped

C:\Documents and Settings\Michelle\ntuser.dat.LOG Object is locked skipped

C:\System Volume Information\_restore{210B5EFA-0B12-4987-8470-099C76F827E7}\RP353\change.log Object is locked skipped

Scan process completed.

HijackThis log:
Logfile of HijackThis v1.99.1
Scan saved at 10:52:35 PM, on 01/04/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\CTHELPER.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\Dantz\RETROS~1\RetroExpress.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\WINDOWS\MXOALDR.EXE
C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe
C:\WINDOWS\Mixer.exe
C:\Program Files\Hewlett-Packard\HP PrecisionScan\PrecisionScan Pro\hplamp.exe
C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mim.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\MMDiag.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.yahoo.com/ext/gw/home.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast High-Speed Internet
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://proxy:8080
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\windows\googletoolbar3.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\windows\googletoolbar3.dll
O4 - HKLM\..\Run: [CTStartup] C:\Program Files\Creative\Splash Screen\CTEaxSpl.EXE /run
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [RetroExpress] C:\PROGRA~1\Dantz\RETROS~1\RetroExpress.exe /h
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [MXOBG] C:\WINDOWS\MXOALDR.EXE
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
O4 - HKLM\..\Run: [MaxtorOneTouch] C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe
O4 - HKLM\..\Run: [Jet Detection] C:\Program Files\Creative\SBAudigy\PROGRAM\ADGJDet.exe
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [HP Lamp] "C:\Program Files\Hewlett-Packard\HP PrecisionScan\PrecisionScan Pro\hplamp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: DataViz Inc Messenger.lnk = C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://c:\PROGRA~1\MICROS~5\OFFICE10\EXCEL.EXE/3000
O8 - Extra context menu item: LimeShop Preferences - file://C:\Program Files\LimeShop\System\Temp\limeshop_script0.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM32\SHDOCVW.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: @Home - {303A73C0-3611-11D7-8B70-8DCEB5DE5A3B} - http://home.excite.com (file missing) (HKCU)
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .mts: C:\Program Files\MetaCreations\MetaStream\npmetastream.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.com/SnapfishActivia.cab
O16 - DPF: {43B70AAD-23F4-4FD8-ADD9-441D8592EEB8} (Snapfish Fix Photo Control) - http://www.snapfish.com/SnapfishImageEditor.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EPUWALControl_v1-0-3-12.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by104fd.bay104.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {544EB377-350A-4295-9BEB-EAB8392E09C6} (MSN Money Charting) - http://fdl.msn.com/public/investor/v13/invinstl.exe
O16 - DPF: {5763F8E8-0DD7-4A0F-ADB0-9F64C8F2C349} (Pixami/Snapfish Upload UI Control) - http://www.snapfish.com/SnapfishUploader.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} (PWMediaSendControl Class) - http://216.249.24.141/code/PWActiveXImgCtl.CAB
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1121817498984
O16 - DPF: {90051A81-3018-4826-8B38-DD60B6B53F9C} (Snapfish File Upload ActiveX Control) - http://www.snapfish.com/SnapfishUpload.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {963BE66B-121D-4E6C-BF9F-1A774D9A2E41} (MSN Money Charting) - http://moneycentral.msn.com/cabs/pmupdate.exe
O16 - DPF: {A18962F6-E6ED-40B1-97C9-1FB36F38BFA8} (Aurigma Image Uploader 3.5 Control) - http://www.ritzpix.com/net/Uploader/ImageUploader3.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
O16 - DPF: {BCBC9371-595D-11D4-A96D-00105A1CEF6C} (View22RTE Class) - http://kohler1.view22.com/apps/view22RTE.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-32.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = JMGPlan.com
O17 - HKLM\Software\..\Telephony: DomainName = JMGPlan.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = JMGPlan.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = JMGPlan.com
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: Intuit Fuse Service - Intuit - C:\Program Files\Common Files\Intuit\Fuse\Service\Intuit Fuse Service.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Retrospect Express HD Restore Helper (RetroExp Helper) - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\rthlpsvc.exe
O23 - Service: Retrospect Express HD Launcher (RetroExpLauncher) - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe

If any of you experts notice anything wrong here or have other suggestions for me, I sincerely appreciate any help

Thanks.

ErvG35 · January 2007

Here's an updated HiJackThis log

One more thing I forgot before, My E drive also does not function. I have no idea if this is related to any of my problems or if it's just broke/dead.

Logfile of HijackThis v1.99.1
Scan saved at 9:48:48 PM, on 01/08/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\CTHELPER.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\Dantz\RETROS~1\RetroExpress.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\WINDOWS\MXOALDR.EXE
C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe
C:\WINDOWS\Mixer.exe
C:\Program Files\Hewlett-Packard\HP PrecisionScan\PrecisionScan Pro\hplamp.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mim.exe
C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\MMDiag.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.yahoo.com/ext/gw/home.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast High-Speed Internet
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://proxy:8080
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\windows\googletoolbar3.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\windows\googletoolbar3.dll
O4 - HKLM\..\Run: [CTStartup] C:\Program Files\Creative\Splash Screen\CTEaxSpl.EXE /run
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [RetroExpress] C:\PROGRA~1\Dantz\RETROS~1\RetroExpress.exe /h
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [MXOBG] C:\WINDOWS\MXOALDR.EXE
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
O4 - HKLM\..\Run: [MaxtorOneTouch] C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe
O4 - HKLM\..\Run: [Jet Detection] C:\Program Files\Creative\SBAudigy\PROGRAM\ADGJDet.exe
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [HP Lamp] "C:\Program Files\Hewlett-Packard\HP PrecisionScan\PrecisionScan Pro\hplamp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: DataViz Inc Messenger.lnk = C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://c:\PROGRA~1\MICROS~5\OFFICE10\EXCEL.EXE/3000
O8 - Extra context menu item: LimeShop Preferences - file://C:\Program Files\LimeShop\System\Temp\limeshop_script0.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM32\SHDOCVW.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: @Home - {303A73C0-3611-11D7-8B70-8DCEB5DE5A3B} - http://home.excite.com (file missing) (HKCU)
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .mts: C:\Program Files\MetaCreations\MetaStream\npmetastream.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.com/SnapfishActivia.cab
O16 - DPF: {43B70AAD-23F4-4FD8-ADD9-441D8592EEB8} (Snapfish Fix Photo Control) - http://www.snapfish.com/SnapfishImageEditor.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EPUWALControl_v1-0-3-12.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by104fd.bay104.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {544EB377-350A-4295-9BEB-EAB8392E09C6} (MSN Money Charting) - http://fdl.msn.com/public/investor/v13/invinstl.exe
O16 - DPF: {5763F8E8-0DD7-4A0F-ADB0-9F64C8F2C349} (Pixami/Snapfish Upload UI Control) - http://www.snapfish.com/SnapfishUploader.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} (PWMediaSendControl Class) - http://216.249.24.141/code/PWActiveXImgCtl.CAB
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1121817498984
O16 - DPF: {90051A81-3018-4826-8B38-DD60B6B53F9C} (Snapfish File Upload ActiveX Control) - http://www.snapfish.com/SnapfishUpload.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {963BE66B-121D-4E6C-BF9F-1A774D9A2E41} (MSN Money Charting) - http://moneycentral.msn.com/cabs/pmupdate.exe
O16 - DPF: {A18962F6-E6ED-40B1-97C9-1FB36F38BFA8} (Aurigma Image Uploader 3.5 Control) - http://www.ritzpix.com/net/Uploader/ImageUploader3.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
O16 - DPF: {BCBC9371-595D-11D4-A96D-00105A1CEF6C} (View22RTE Class) - http://kohler1.view22.com/apps/view22RTE.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-32.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = JMGPlan.com
O17 - HKLM\Software\..\Telephony: DomainName = JMGPlan.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = JMGPlan.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = JMGPlan.com
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: Intuit Fuse Service - Intuit - C:\Program Files\Common Files\Intuit\Fuse\Service\Intuit Fuse Service.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Retrospect Express HD Restore Helper (RetroExp Helper) - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\rthlpsvc.exe
O23 - Service: Retrospect Express HD Launcher (RetroExpLauncher) - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe

Thanks again.

jmoney3457 · January 2007

please do this..Download ATF Cleaner

Double-click ATF-Cleaner.exe to run the program.
Click Select All found at the bottom of the list.
Click the Empty Selected button.

If you use Firefox browser, do this also:

Click Firefox at the top and choose Select All from the list.
Click the Empty Selected button.
NOTE : If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser, do this also:

Click Opera at the top and choose Select All from the list.
Click the Empty Selected button.
NOTE : If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

then, First download AVG anti-spyware from HERE and save that file to your desktop.
This is a 30 day trial of the program

Once you have downloaded AVG anti-spyware, locate the icon on the desktop and double-click it to launch the set up program.
Once the setup is complete you will need run AVG and update the definition files.
On the main screen select the icon "Update" then select the "Update now" link.
- Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed.
Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
Under "Reports"
- Select "Automatically generate report after every scan"
- Un-Select "Only if threats were found"

Close AVG anti-spyware, Do Not run a scan just yet, we will shortly.

Reboot your computer into SafeMode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight SafeMode then hit enter.
IMPORTANT: Do not open any other windows or programs while AVG is scanning, it may interfere with the scanning process
Lauch AVG-anti-spyware by double-clicking the icon on your desktop.
Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
AVG will now begin the scanning process, be patient this may take a little time.
Once the scan is complete do the following:
If you have any infections you will prompted, then select "Apply all actions"
Next select the "Reports" icon at the top.
Select the "Save report as" button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
Close AVG and reboot your system back into Normal Mode and post the results of the AVG report scan.

ErvG35 · January 2007

Hi, thanks for trying to help me out. Here's what the report said:

AVG Anti-Spyware - Scan Report

+ Created at: 7:40:44 PM 01/12/2007

+ Scan result:

Nothing found.

::Report end

The computer is really running slow now.

jmoney3457 · January 2007

nothing found by AVG AS..lets try this,Please run the BitDefender online scan from here; http://www.bitdefender.com/scan8/ie.html
You will need to allow an active x install for the scan to run.
Leave the scanning options at default and press "click here to scan"
When finished scanning, click on "click here to export the scan report"
Save it to your desktop, at "file name" type in "bdscan" then click save.
Please zip the bdscan.html file then attach it to your next post along with a new hijackthis log

ErvG35 · January 2007

Hey, thanks again.

I think I included the BitDefender scan properly.

Here's the HiJackThis log

Logfile of HijackThis v1.99.1
Scan saved at 11:31:41 PM, on 01/14/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\CTHELPER.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\Dantz\RETROS~1\RetroExpress.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\WINDOWS\MXOALDR.EXE
C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe
C:\WINDOWS\Mixer.exe
C:\Program Files\Hewlett-Packard\HP PrecisionScan\PrecisionScan Pro\hplamp.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mim.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\MMDiag.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
C:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.yahoo.com/ext/gw/home.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast High-Speed Internet
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://proxy:8080
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [CTStartup] C:\Program Files\Creative\Splash Screen\CTEaxSpl.EXE /run
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [RetroExpress] C:\PROGRA~1\Dantz\RETROS~1\RetroExpress.exe /h
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [MXOBG] C:\WINDOWS\MXOALDR.EXE
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
O4 - HKLM\..\Run: [MaxtorOneTouch] C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe
O4 - HKLM\..\Run: [Jet Detection] C:\Program Files\Creative\SBAudigy\PROGRAM\ADGJDet.exe
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [HP Lamp] "C:\Program Files\Hewlett-Packard\HP PrecisionScan\PrecisionScan Pro\hplamp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: DataViz Inc Messenger.lnk = C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://c:\PROGRA~1\MICROS~5\OFFICE10\EXCEL.EXE/3000
O8 - Extra context menu item: LimeShop Preferences - file://C:\Program Files\LimeShop\System\Temp\limeshop_script0.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM32\SHDOCVW.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: @Home - {303A73C0-3611-11D7-8B70-8DCEB5DE5A3B} - http://home.excite.com (file missing) (HKCU)
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .mts: C:\Program Files\MetaCreations\MetaStream\npmetastream.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.com/SnapfishActivia.cab
O16 - DPF: {43B70AAD-23F4-4FD8-ADD9-441D8592EEB8} (Snapfish Fix Photo Control) - http://www.snapfish.com/SnapfishImageEditor.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EPUWALControl_v1-0-3-12.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by104fd.bay104.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {544EB377-350A-4295-9BEB-EAB8392E09C6} (MSN Money Charting) - http://fdl.msn.com/public/investor/v13/invinstl.exe
O16 - DPF: {5763F8E8-0DD7-4A0F-ADB0-9F64C8F2C349} (Pixami/Snapfish Upload UI Control) - http://www.snapfish.com/SnapfishUploader.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} (PWMediaSendControl Class) - http://216.249.24.141/code/PWActiveXImgCtl.CAB
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1121817498984
O16 - DPF: {90051A81-3018-4826-8B38-DD60B6B53F9C} (Snapfish File Upload ActiveX Control) - http://www.snapfish.com/SnapfishUpload.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {963BE66B-121D-4E6C-BF9F-1A774D9A2E41} (MSN Money Charting) - http://moneycentral.msn.com/cabs/pmupdate.exe
O16 - DPF: {A18962F6-E6ED-40B1-97C9-1FB36F38BFA8} (Aurigma Image Uploader 3.5 Control) - http://www.ritzpix.com/net/Uploader/ImageUploader3.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
O16 - DPF: {BCBC9371-595D-11D4-A96D-00105A1CEF6C} (View22RTE Class) - http://kohler1.view22.com/apps/view22RTE.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-32.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = JMGPlan.com
O17 - HKLM\Software\..\Telephony: DomainName = JMGPlan.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = JMGPlan.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = JMGPlan.com
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: Intuit Fuse Service - Intuit - C:\Program Files\Common Files\Intuit\Fuse\Service\Intuit Fuse Service.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Retrospect Express HD Restore Helper (RetroExp Helper) - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\rthlpsvc.exe
O23 - Service: Retrospect Express HD Launcher (RetroExpLauncher) - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe

Thanks again.

jmoney3457 · January 2007

only viruses found were in Norton but they're quarentined..please clear out norton's quarentine and also do you still use norton?

ErvG35 · January 2007

Actually we do still use Norton. It's odd but the Quarantine came back as being empty.

jmoney3457 · January 2007

thats fine, please do the following..
Download this file to your Desktop - combofix.exe
Double click combofix.exe & follow the prompts.
When finished, it shall produce a log for you. Post that log in your next reply

Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall return with combo & new HJT log

ErvG35 · January 2007

Ok, here's the Combofix log:

"Administrator" - 07-01-16 22:43:15 Service Pack 2
ComboFix 07-01-16.2 - Running from: "C:\Documents and Settings\Administrator\Desktop"

(((((((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

C:\WINDOWS\hosts
C:\WINDOWS\start.exe
C:\WINDOWS\Downloaded Program Files\Temp

((((((((((((((((((((((((((((((( Files Created from 2006-12-16 to 2007-01-16 ))))))))))))))))))))))))))))))))))

2007-01-11 22:33 <DIR> d

C:\WINDOWS\ie7updates
2007-01-05 21:40 <DIR> d

C:\Program Files\CCleaner
2007-01-04 23:22 <DIR> d

C:\Program Files\Windows Media Connect 2
2007-01-04 23:18 <DIR> d

C:\WINDOWS\SYSTEM32\DRIVERS\UMDF
2007-01-04 22:51 <DIR> d

C:\Program Files\Hijackthis
2007-01-03 23:17 <DIR> d

C:\WINDOWS\WBEM
2007-01-03 23:17 <DIR> d

C:\WINDOWS\SYSTEM32\en-US
2007-01-03 23:15 <DIR> d--h

C:\WINDOWS\ie7
2007-01-03 23:13 121,856

C:\WINDOWS\SYSTEM32\xmllite.dll
2007-01-03 23:11 <DIR> d

C:\WINDOWS\network diagnostic
2007-01-03 22:58 <DIR> d

C:\Program Files\SpywareBlaster
2007-01-03 22:15 <DIR> d

C:\DOCUME~1\ADMINI~1\.SunDownloadManager
2007-01-03 20:44 <DIR> d

C:\SDFix
2007-01-01 22:14 <DIR> d

C:\WINDOWS\SYSTEM32\Kaspersky Lab
2007-01-01 11:24 <DIR> d

C:\WINDOWS\BDOSCAN8
2006-12-31 22:08 3,968 --a

C:\WINDOWS\SYSTEM32\DRIVERS\AvgAsCln.sys
2006-12-31 22:08 <DIR> d

C:\Program Files\Grisoft
2006-12-19 17:09 276,792 --a

C:\WINDOWS\SYSTEM32\DRIVERS\srtspl.sys
2006-12-19 17:09 25,400 --a

C:\WINDOWS\SYSTEM32\DRIVERS\srtspx.sys
2006-12-19 17:09 247,096 --a

C:\WINDOWS\SYSTEM32\DRIVERS\srtsp.sys

(((((((((((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))))

2006-12-30 11:54 1080 --a

C:\WINDOWS\autolnch.reg
2006-12-22 00:01 48776 --a

C:\WINDOWS\SYSTEM32\s32evnt1.dll
2006-12-22 00:01 115000 --a

C:\WINDOWS\SYSTEM32\DRIVERS\SYMEVENT.SYS
2006-11-07 23:06 679424 --a

C:\WINDOWS\SYSTEM32\inetcomm.dll
2006-11-07 21:03 6049280

C:\WINDOWS\SYSTEM32\ieframe.dll
2006-11-07 21:03 50688

C:\WINDOWS\SYSTEM32\msfeedsbs.dll
2006-11-07 21:03 458752

C:\WINDOWS\SYSTEM32\msfeeds.dll
2006-11-07 21:03 413696 --a

C:\WINDOWS\SYSTEM32\vbscript.dll
2006-11-07 21:03 231424 --a

C:\WINDOWS\SYSTEM32\webcheck.dll
2006-11-07 21:03 180736

C:\WINDOWS\SYSTEM32\ieui.dll
2006-11-07 21:03 156160 --a

C:\WINDOWS\SYSTEM32\msls31.dll
2006-11-07 03:27 382976 --a

C:\WINDOWS\SYSTEM32\iedkcs32.dll
2006-11-07 03:27 229376 --a

C:\WINDOWS\SYSTEM32\ieaksie.dll
2006-11-07 03:26 71680 --a

C:\WINDOWS\SYSTEM32\admparse.dll
2006-11-07 03:26 55296 --a

C:\WINDOWS\SYSTEM32\iesetup.dll
2006-11-07 03:26 54784 --a

C:\WINDOWS\SYSTEM32\ie4uinit.exe
2006-11-07 03:26 43008 --a

C:\WINDOWS\SYSTEM32\iernonce.dll
2006-11-07 03:26 152064 --a

C:\WINDOWS\SYSTEM32\ieakeng.dll
2006-11-07 03:26 13312 --a

C:\WINDOWS\SYSTEM32\ieudinit.exe
2006-11-07 03:26 123904 --a

C:\WINDOWS\SYSTEM32\advpack.dll
2006-11-07 03:25 161792 --a

C:\WINDOWS\SYSTEM32\ieakui.dll
2006-11-04 14:14 1245696 --a

C:\WINDOWS\SYSTEM32\msxml4.dll
2006-10-19 07:56 713216 --a

C:\WINDOWS\SYSTEM32\sxs.dll
2006-10-18 21:58 8704 --a

C:\WINDOWS\SYSTEM32\wdfmgr.exe
2006-10-18 21:58 8704 --a

C:\WINDOWS\SYSTEM32\uwdf.exe
2006-10-18 21:47 99840 --a

C:\WINDOWS\SYSTEM32\wmpshell.dll
2006-10-18 21:47 991744 --a

C:\WINDOWS\SYSTEM32\drmv2clt.dll
2006-10-18 21:47 937984 --a

C:\WINDOWS\SYSTEM32\wmnetmgr.dll
2006-10-18 21:47 8231936 --a

C:\WINDOWS\SYSTEM32\wmploc.dll
2006-10-18 21:47 767488

C:\WINDOWS\SYSTEM32\wmvsencd.dll
2006-10-18 21:47 757248 --a

C:\WINDOWS\SYSTEM32\wmadmod.dll
2006-10-18 21:47 7168 --a

C:\WINDOWS\SYSTEM32\asferror.dll
2006-10-18 21:47 656896

C:\WINDOWS\SYSTEM32\wmvxencd.dll
2006-10-18 21:47 63488 --a

C:\WINDOWS\SYSTEM32\wpdmtpus.dll
2006-10-18 21:47 629760 --a

C:\WINDOWS\SYSTEM32\wpd_ci.dll
2006-10-18 21:47 613376

C:\WINDOWS\SYSTEM32\wmpmde.dll
2006-10-18 21:47 603648 --a

C:\WINDOWS\SYSTEM32\wmspdmod.dll
2006-10-18 21:47 542720 --a

C:\WINDOWS\SYSTEM32\blackbox.dll
2006-10-18 21:47 535040

C:\WINDOWS\SYSTEM32\wmdrmsdk.dll
2006-10-18 21:47 429056 --a

C:\WINDOWS\SYSTEM32\wmdrmdev.dll
2006-10-18 21:47 414208 --a

C:\WINDOWS\SYSTEM32\msscp.dll
2006-10-18 21:47 4096 --a

C:\WINDOWS\SYSTEM32\wmvdmoe2.dll
2006-10-18 21:47 4096 --a

C:\WINDOWS\SYSTEM32\wmvdmod.dll
2006-10-18 21:47 4096 --a

C:\WINDOWS\SYSTEM32\wmvadve.dll
2006-10-18 21:47 4096 --a

C:\WINDOWS\SYSTEM32\wmvadvd.dll
2006-10-18 21:47 4096 --a

C:\WINDOWS\SYSTEM32\wmsdmoe2.dll
2006-10-18 21:47 4096 --a

C:\WINDOWS\SYSTEM32\wmsdmod.dll
2006-10-18 21:47 4096 --a

C:\WINDOWS\SYSTEM32\wdfapi.dll
2006-10-18 21:47 4096 --a

C:\WINDOWS\SYSTEM32\mpg4dmod.dll
2006-10-18 21:47 4096 --a

C:\WINDOWS\SYSTEM32\mp4sdmod.dll
2006-10-18 21:47 4096 --a

C:\WINDOWS\SYSTEM32\mp43dmod.dll
2006-10-18 21:47 38400

C:\WINDOWS\SYSTEM32\wpdshextres.dll
2006-10-18 21:47 37376 --a

C:\WINDOWS\SYSTEM32\wmdmps.dll
2006-10-18 21:47 35840 --a

C:\WINDOWS\SYSTEM32\wpdconns.dll
2006-10-18 21:47 356352 --a

C:\WINDOWS\SYSTEM32\wpdsp.dll
2006-10-18 21:47 348672 --a

C:\WINDOWS\SYSTEM32\wmdrmnet.dll
2006-10-18 21:47 33792 --a

C:\WINDOWS\SYSTEM32\wmdmlog.dll
2006-10-18 21:47 321536 --a

C:\WINDOWS\SYSTEM32\mswmdm.dll
2006-10-18 21:47 317440

C:\WINDOWS\SYSTEM32\mp4sdecd.dll
2006-10-18 21:47 314880 --a

C:\WINDOWS\SYSTEM32\wmpdxm.dll
2006-10-18 21:47 295936

C:\WINDOWS\SYSTEM32\wmpeffects.dll
2006-10-18 21:47 284160

C:\WINDOWS\SYSTEM32\portabledeviceapi.dll
2006-10-18 21:47 276992 --a

C:\WINDOWS\SYSTEM32\audiodev.dll
2006-10-18 21:47 27136 --a

C:\WINDOWS\SYSTEM32\mspmsnsv.dll
2006-10-18 21:47 2603008

C:\WINDOWS\SYSTEM32\wpdshext.dll
2006-10-18 21:47 259072

C:\WINDOWS\SYSTEM32\mpg4decd.dll
2006-10-18 21:47 259072

C:\WINDOWS\SYSTEM32\mp43decd.dll
2006-10-18 21:47 2450944 --a

C:\WINDOWS\SYSTEM32\wmvcore.dll
2006-10-18 21:47 242688 --a

C:\WINDOWS\SYSTEM32\wmpasf.dll
2006-10-18 21:47 229376 --a

C:\WINDOWS\SYSTEM32\cewmdm.dll
2006-10-18 21:47 227328 --a

C:\WINDOWS\SYSTEM32\wmerror.dll
2006-10-18 21:47 222208 --a

C:\WINDOWS\SYSTEM32\wmasf.dll
2006-10-18 21:47 212992

C:\WINDOWS\SYSTEM32\mfplat.dll
2006-10-18 21:47 211456 --a

C:\WINDOWS\SYSTEM32\qasf.dll
2006-10-18 21:47 204288 --a

C:\WINDOWS\SYSTEM32\wmpsrcwp.dll
2006-10-18 21:47 199168

C:\WINDOWS\SYSTEM32\portabledevicewmdrm.dll
2006-10-18 21:47 179712 --a

C:\WINDOWS\SYSTEM32\msnetobj.dll
2006-10-18 21:47 175616 --a

C:\WINDOWS\SYSTEM32\mspmsp.dll
2006-10-18 21:47 166912

C:\WINDOWS\SYSTEM32\portabledevicetypes.dll
2006-10-18 21:47 1661440 --a

C:\WINDOWS\SYSTEM32\wmpencen.dll
2006-10-18 21:47 1574912

C:\WINDOWS\SYSTEM32\wmvencod.dll
2006-10-18 21:47 157184 --a

C:\WINDOWS\SYSTEM32\wmidx.dll
2006-10-18 21:47 154624 --a

C:\WINDOWS\SYSTEM32\wpdmtp.dll
2006-10-18 21:47 1543680

C:\WINDOWS\SYSTEM32\wmvdecod.dll
2006-10-18 21:47 1382912

C:\WINDOWS\SYSTEM32\wmvsdecd.dll
2006-10-18 21:47 133632

C:\WINDOWS\SYSTEM32\wpdshserviceobj.dll
2006-10-18 21:47 1329152 --a

C:\WINDOWS\SYSTEM32\wmspdmoe.dll
2006-10-18 21:47 132096

C:\WINDOWS\SYSTEM32\portabledevicewiacompat.dll
2006-10-18 21:47 130048

C:\WINDOWS\SYSTEM32\wmpps.dll
2006-10-18 21:47 11264 --a

C:\WINDOWS\SYSTEM32\laprxy.dll
2006-10-18 21:47 1117696 --a

C:\WINDOWS\SYSTEM32\wmadmoe.dll
2006-10-18 21:47 101888

C:\WINDOWS\SYSTEM32\portabledeviceclassextension.dll
2006-10-18 20:03 100864 --a

C:\WINDOWS\SYSTEM32\logagent.exe
2006-10-18 20:00 249856

C:\WINDOWS\SYSTEM32\drmupgds.exe
2006-10-18 20:00 17408

C:\WINDOWS\SYSTEM32\wpdshextautoplay.exe
2006-10-17 12:06 78336 --a

C:\WINDOWS\SYSTEM32\ieencode.dll
2006-10-17 12:05 40960 --a

C:\WINDOWS\SYSTEM32\licmgr10.dll
2006-10-17 12:05 206336

C:\WINDOWS\SYSTEM32\winfxdocobj.exe
2006-10-17 12:05 105984 --a

C:\WINDOWS\SYSTEM32\url.dll
2006-10-17 12:04 101376 --a

C:\WINDOWS\SYSTEM32\occache.dll
2006-10-17 12:03 17408 --a

C:\WINDOWS\SYSTEM32\corpol.dll
2006-10-17 11:58 61952

C:\WINDOWS\SYSTEM32\icardie.dll
2006-10-17 11:58 12288

C:\WINDOWS\SYSTEM32\msfeedssync.exe
2006-10-17 11:57 36352 --a

C:\WINDOWS\SYSTEM32\imgutil.dll
2006-10-17 11:57 266752

C:\WINDOWS\SYSTEM32\iertutil.dll
2006-10-17 11:56 45568 --a

C:\WINDOWS\SYSTEM32\mshta.exe
2006-10-17 11:28 48128 --a

C:\WINDOWS\SYSTEM32\mshtmler.dll
2006-10-17 11:27 380928

C:\WINDOWS\SYSTEM32\ieapfltr.dll

(((((((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))

*Note* empty entries & legit default entries are not shown

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\run]
"MoneyAgent"="\"C:\\Program Files\\Microsoft Money\\System\\Money Express.exe\""
"ctfmon.exe"="C:\\WINDOWS\\system32\\ctfmon.exe"

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\runonce]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\runonce\CTStartup]
"CTStartup"="\"C:\\Program Files\\Creative\\Splash Screen\\CTEaxSpl.EXE\" /play"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run]
"CTStartup"="C:\\Program Files\\Creative\\Splash Screen\\CTEaxSpl.EXE /run"
"WINDVDPatch"="CTHELPER.EXE"
"UpdReg"="C:\\WINDOWS\\UpdReg.EXE"
"TkBellExe"="\"C:\\Program Files\\Common Files\\Real\\Update_OB\\realsched.exe\" -osboot"
"SystemTray"="SysTray.Exe"
"RetroExpress"="C:\\PROGRA~1\\Dantz\\RETROS~1\\RetroExpress.exe /h"
"QuickTime Task"="\"C:\\Program Files\\QuickTime\\qttask.exe\" -atboottime"
"POINTER"="point32.exe"
"MXOBG"="C:\\WINDOWS\\MXOALDR.EXE"
"MimBoot"="C:\\PROGRA~1\\MUSICM~1\\MUSICM~1\\mimboot.exe"
"MaxtorOneTouch"="C:\\PROGRA~1\\Maxtor\\OneTouch\\Utils\\OneTouch.exe"
"Jet Detection"="C:\\Program Files\\Creative\\SBAudigy\\PROGRAM\\ADGJDet.exe"
"C-Media Mixer"="Mixer.exe /startup"
"HP Lamp"="\"C:\\Program Files\\Hewlett-Packard\\HP PrecisionScan\\PrecisionScan Pro\\hplamp.exe\""
"SunJavaUpdateSched"="\"C:\\Program Files\\Java\\jre1.5.0_10\\bin\\jusched.exe\""
"Windows Defender"="\"C:\\Program Files\\Windows Defender\\MSASCui.exe\" -hide"
"ccApp"="\"C:\\Program Files\\Common Files\\Symantec Shared\\ccApp.exe\""
"osCheck"="\"C:\\Program Files\\Norton AntiVirus\\osCheck.exe\""
"!AVG Anti-Spyware"="\"C:\\Program Files\\Grisoft\\AVG Anti-Spyware 7.5\\avgas.exe\" /minimized"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run\OptionalComponents]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run\OptionalComponents\IMAIL]
"Installed"="1"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run\OptionalComponents\MAPI]
"Installed"="1"
"NoChange"="1"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run\OptionalComponents\MSFS]
"Installed"="1"

[HKEY_USERS\.default\software\microsoft\windows\currentversion\runonce]
"Printing Migration"="rundll32.exe C:\\WINDOWS\\System32\\spool\\migrate.dll,ProcessWin9xNetworkPrinters"

[HKEY_USERS\s-1-5-18\software\microsoft\windows\currentversion\runonce]
"Printing Migration"="rundll32.exe C:\\WINDOWS\\System32\\spool\\migrate.dll,ProcessWin9xNetworkPrinters"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\setup\disabledrunkeys]
"LoadPowerProfile"="Rundll32.exe powrprof.dll,LoadCurrentPwrScheme"
"InkWatch"="C:\\PROGRA~1\\GATEWAY\\GATEWA~1\\InkWatch.exe"
"Multi-function Keyboard"="GWHotKey.exe"
"AudioHQ"="C:\\Program Files\\Creative\\SBLive\\AudioHQ\\AHQTB.EXE"
"Speed racer"="C:\\Program Files\\Creative\\PlayCenter\\CTSRReg.exe"
"POINTER"="point32.exe"
"TgAddServer"="\"C:\\@Home\\tioga\\bin\\tgfix\" /fds \"http://www/download/tioga\""
"Tgcmd"="\"C:\\@Home\\tioga\\bin\\tgcmd.exe\" /server /nosystray"
"MMTray"="C:\\Program Files\\MusicMatch\\MusicMatch Jukebox\\mm_tray.exe"
"UpdReg"="C:\\WINDOWS\\Updreg.exe"
"RealJukeboxSystray"="C:\\PROGRAM FILES\\REAL\\REALJUKEBOX\\TSYSTRAY.EXE"
"NAV Agent"="C:\\PROGRA~1\\NORTON~1\\NAVAPW32.EXE"
"iamapp"="C:\\Program Files\\Norton Internet Security\\IAMAPP.EXE"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shellexecutehooks]
"{091EB208-39DD-417D-A5DD-7E2C2D8FB9CB}"="Microsoft AntiMalware ShellExecuteHook"
"{57B86673-276A-48B2-BAE7-C6DBB3020EB8}"="AVG Anti-Spyware 7.5"

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\shellserviceobjectdelayload]
"WPDShServiceObj"="{AAA288BA-9A4C-45B0-95D7-94D524869DB5}"

[HKEY_USERS\.default\software\microsoft\windows\currentversion\run]
"MoneyAgent"="\"C:\\Program Files\\Microsoft Money\\System\\Money Express.exe\""

[HKEY_USERS\s-1-5-18\software\microsoft\windows\currentversion\run]
"MoneyAgent"="\"C:\\Program Files\\Microsoft Money\\System\\Money Express.exe\""

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer]
@=""
"NoCDBurning"=dword:00000000

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer\run]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\explorer]
"EditLevel"=dword:00000000
"NoClose"=dword:00000000
"NoSaveSettings"=dword:00000000
"NoFileMenu"=dword:00000000
"CDRAutoRun"=hex:00,00,00,00

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\explorer\Run]

[HKEY_USERS\.default\software\microsoft\windows\currentversion\policies\explorer]
"EditLevel"=dword:00000000
"NoRun"=dword:00000000
"NoClose"=dword:00000000
"NoSaveSettings"=dword:00000000
"NoFileMenu"=dword:00000000

[HKEY_USERS\.default\software\microsoft\windows\currentversion\policies\explorer\run]

[HKEY_USERS\s-1-5-18\software\microsoft\windows\currentversion\policies\explorer]
"EditLevel"=dword:00000000
"NoRun"=dword:00000000
"NoClose"=dword:00000000
"NoSaveSettings"=dword:00000000
"NoFileMenu"=dword:00000000

[HKEY_USERS\s-1-5-18\software\microsoft\windows\currentversion\policies\explorer\run]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\securityproviders]
"SecurityProviders"="msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll"

[HKEY_LOCAL_MACHINE\software\Microsoft\Windows NT\CurrentVersion\Svchost]
LocalService REG_MULTI_SZ Alerter\0WebClient\0LmHosts\0RemoteRegistry\0upnphost\0SSDPSRV\0\0
NetworkService REG_MULTI_SZ DnsCache\0\0
rpcss REG_MULTI_SZ RpcSs\0\0
imgsvc REG_MULTI_SZ StiSvc\0\0
termsvcs REG_MULTI_SZ TermService\0\0
HTTPFilter REG_MULTI_SZ HTTPFilter\0\0
DcomLaunch REG_MULTI_SZ DcomLaunch\0TermService\0\0
WudfServiceGroup REG_MULTI_SZ WUDFSvc\0\0

Contents of the 'Scheduled Tasks' folder
C:\WINDOWS\tasks\Tune-up Application Start.job
C:\WINDOWS\tasks\MP Scheduled Scan.job
C:\WINDOWS\tasks\Norton AntiVirus - Run Full System Scan - Administrator.job
C:\WINDOWS\tasks\Uninstall Expiration Reminder.job

Completion time: 07-01-16 22:48:03

And here's a new HiJackThis log:

Logfile of HijackThis v1.99.1
Scan saved at 10:57:38 PM, on 01/16/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\CTHELPER.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\Dantz\RETROS~1\RetroExpress.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\WINDOWS\MXOALDR.EXE
C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe
C:\WINDOWS\Mixer.exe
C:\Program Files\Hewlett-Packard\HP PrecisionScan\PrecisionScan Pro\hplamp.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mim.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\MMDiag.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast High-Speed Internet
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://proxy:8080
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [CTStartup] C:\Program Files\Creative\Splash Screen\CTEaxSpl.EXE /run
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [RetroExpress] C:\PROGRA~1\Dantz\RETROS~1\RetroExpress.exe /h
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [MXOBG] C:\WINDOWS\MXOALDR.EXE
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
O4 - HKLM\..\Run: [MaxtorOneTouch] C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe
O4 - HKLM\..\Run: [Jet Detection] C:\Program Files\Creative\SBAudigy\PROGRAM\ADGJDet.exe
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [HP Lamp] "C:\Program Files\Hewlett-Packard\HP PrecisionScan\PrecisionScan Pro\hplamp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: DataViz Inc Messenger.lnk = C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://c:\PROGRA~1\MICROS~5\OFFICE10\EXCEL.EXE/3000
O8 - Extra context menu item: LimeShop Preferences - file://C:\Program Files\LimeShop\System\Temp\limeshop_script0.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM32\SHDOCVW.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: @Home - {303A73C0-3611-11D7-8B70-8DCEB5DE5A3B} - http://home.excite.com (file missing) (HKCU)
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .mts: C:\Program Files\MetaCreations\MetaStream\npmetastream.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.com/SnapfishActivia.cab
O16 - DPF: {43B70AAD-23F4-4FD8-ADD9-441D8592EEB8} (Snapfish Fix Photo Control) - http://www.snapfish.com/SnapfishImageEditor.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EPUWALControl_v1-0-3-12.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by104fd.bay104.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {544EB377-350A-4295-9BEB-EAB8392E09C6} (MSN Money Charting) - http://fdl.msn.com/public/investor/v13/invinstl.exe
O16 - DPF: {5763F8E8-0DD7-4A0F-ADB0-9F64C8F2C349} (Pixami/Snapfish Upload UI Control) - http://www.snapfish.com/SnapfishUploader.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} (PWMediaSendControl Class) - http://216.249.24.141/code/PWActiveXImgCtl.CAB
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1121817498984
O16 - DPF: {90051A81-3018-4826-8B38-DD60B6B53F9C} (Snapfish File Upload ActiveX Control) - http://www.snapfish.com/SnapfishUpload.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {963BE66B-121D-4E6C-BF9F-1A774D9A2E41} (MSN Money Charting) - http://moneycentral.msn.com/cabs/pmupdate.exe
O16 - DPF: {A18962F6-E6ED-40B1-97C9-1FB36F38BFA8} (Aurigma Image Uploader 3.5 Control) - http://www.ritzpix.com/net/Uploader/ImageUploader3.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
O16 - DPF: {BCBC9371-595D-11D4-A96D-00105A1CEF6C} (View22RTE Class) - http://kohler1.view22.com/apps/view22RTE.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-32.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = JMGPlan.com
O17 - HKLM\Software\..\Telephony: DomainName = JMGPlan.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = JMGPlan.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = JMGPlan.com
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: Intuit Fuse Service - Intuit - C:\Program Files\Common Files\Intuit\Fuse\Service\Intuit Fuse Service.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Retrospect Express HD Restore Helper (RetroExp Helper) - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\rthlpsvc.exe
O23 - Service: Retrospect Express HD Launcher (RetroExpLauncher) - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe

Thanks once more.

jmoney3457 · January 2007

no problem, do you recognize these entries?O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = JMGPlan.com
O17 - HKLM\Software\..\Telephony: DomainName = JMGPlan.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = JMGPlan.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = JMGPlan.com

ErvG35 · January 2007

Those all have to do with when my wife was connecting to her work. We actually had to bring the tower in for them to set it up. The good news is that she now has her own laptop for work so I believe that all her work stuff is deleteable on this computer. I'll ask her tomorrow if in fact I can completely remove her work stuff from this computer.

Thanks.

jmoney3457 · January 2007

no problem let me know when you can:)

ErvG35 · January 2007

I was told she doesn't need those programs anymore. They can be removed if we want to.

jmoney3457 · January 2007

yes remove those with hijackthis then reboot post new log

ErvG35 · January 2007

I did a HiJackThis scan, selected these four items and then selected "fix checked" and then rebooted but they still appeared when I scanned again.

Logfile of HijackThis v1.99.1
Scan saved at 11:36:25 PM, on 01/18/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\WINDOWS\system32\CTHELPER.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\PROGRA~1\Dantz\RETROS~1\RetroExpress.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\WINDOWS\MXOALDR.EXE
C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe
C:\WINDOWS\Mixer.exe
C:\Program Files\Hewlett-Packard\HP PrecisionScan\PrecisionScan Pro\hplamp.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mim.exe
C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\MMDiag.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Symantec\LiveUpdate\AUPDATE.EXE
C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
C:\PROGRA~1\Dantz\RETROS~1\retrospect.exe
C:\Program Files\Symantec\LiveUpdate\LuCallbackProxy.exe
C:\Program Files\Hijackthis\HijackThis.exe
C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast High-Speed Internet
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://proxy:8080
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [CTStartup] C:\Program Files\Creative\Splash Screen\CTEaxSpl.EXE /run
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [RetroExpress] C:\PROGRA~1\Dantz\RETROS~1\RetroExpress.exe /h
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [MXOBG] C:\WINDOWS\MXOALDR.EXE
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
O4 - HKLM\..\Run: [MaxtorOneTouch] C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe
O4 - HKLM\..\Run: [Jet Detection] C:\Program Files\Creative\SBAudigy\PROGRAM\ADGJDet.exe
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [HP Lamp] "C:\Program Files\Hewlett-Packard\HP PrecisionScan\PrecisionScan Pro\hplamp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: DataViz Inc Messenger.lnk = C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://c:\PROGRA~1\MICROS~5\OFFICE10\EXCEL.EXE/3000
O8 - Extra context menu item: LimeShop Preferences - file://C:\Program Files\LimeShop\System\Temp\limeshop_script0.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM32\SHDOCVW.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: @Home - {303A73C0-3611-11D7-8B70-8DCEB5DE5A3B} - http://home.excite.com (file missing) (HKCU)
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .mts: C:\Program Files\MetaCreations\MetaStream\npmetastream.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.com/SnapfishActivia.cab
O16 - DPF: {43B70AAD-23F4-4FD8-ADD9-441D8592EEB8} (Snapfish Fix Photo Control) - http://www.snapfish.com/SnapfishImageEditor.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EPUWALControl_v1-0-3-12.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by104fd.bay104.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {544EB377-350A-4295-9BEB-EAB8392E09C6} (MSN Money Charting) - http://fdl.msn.com/public/investor/v13/invinstl.exe
O16 - DPF: {5763F8E8-0DD7-4A0F-ADB0-9F64C8F2C349} (Pixami/Snapfish Upload UI Control) - http://www.snapfish.com/SnapfishUploader.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} (PWMediaSendControl Class) - http://216.249.24.141/code/PWActiveXImgCtl.CAB
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1121817498984
O16 - DPF: {90051A81-3018-4826-8B38-DD60B6B53F9C} (Snapfish File Upload ActiveX Control) - http://www.snapfish.com/SnapfishUpload.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {963BE66B-121D-4E6C-BF9F-1A774D9A2E41} (MSN Money Charting) - http://moneycentral.msn.com/cabs/pmupdate.exe
O16 - DPF: {A18962F6-E6ED-40B1-97C9-1FB36F38BFA8} (Aurigma Image Uploader 3.5 Control) - http://www.ritzpix.com/net/Uploader/ImageUploader3.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
O16 - DPF: {BCBC9371-595D-11D4-A96D-00105A1CEF6C} (View22RTE Class) - http://kohler1.view22.com/apps/view22RTE.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-32.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = JMGPlan.com
O17 - HKLM\Software\..\Telephony: DomainName = JMGPlan.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = JMGPlan.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = JMGPlan.com
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: Intuit Fuse Service - Intuit - C:\Program Files\Common Files\Intuit\Fuse\Service\Intuit Fuse Service.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Retrospect Express HD Restore Helper (RetroExp Helper) - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\rthlpsvc.exe
O23 - Service: Retrospect Express HD Launcher (RetroExpLauncher) - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe

jmoney3457 · January 2007

hmm,Please download/run this tool-->http://www.xblock.com/download/xclean_micro.exe it will scan for spyware alphanumerically and if/when it detects something a prompt box will come up asking you to remove or ignore choose remove but some of the items it detects maybe programs you intentionally installed such as an arcade game if this is the case simply press ignore then once the scan is done it will NOT produce a log so don't worry about posting one just try and note some of the things it removes and list them in your next reply (if possible) and reboot when it asks you to and also return with a fresh HJT log

ErvG35 · January 2007

When I click on the link the screen that pops up says "Internet explorer cannot open the webpage"

jmoney3457 · January 2007

yes, for some strange reason there page isn't working..lets try this-Go to this site: Trend Micro Anti-Spyware-scan
Click the Scan and Clean your PC and save it to your desktop.

* Doubleclick tmas-web-scan.exe-icon on your desktop
* Click agree to accept the terms of the license.
* After loading the definitions, click Start Scan
* When the scan is done, click Scan Results
* Check every item that was found (normally they are checked by default, so make sure they are all checked) and click Clean Threats Now
* A confirmation prompt will appear. Click OK
* Click Exit.

Reboot your computer.
After reboot, you'll see that the tmas-web-scan.exe-icon on your desktop will be gone, but there will be an Antispywarelog instead. It's a textfile.
Copy and paste the entire content of it in your next reply.

ErvG35 · January 2007

I'm not really sure how to save this one to my desktop. I ended up running the progam anyway and all it found was a cookie for Short-Media. I never saw the tmas-web-scan.exe-icon on my desktop.

jmoney3457 · January 2007

sorry about that some of those directions were off:eek3: but since it only found a cookie, which is nothing to be alarmed about, your system I'd say is free of malware, have you tried a defrag?

ErvG35 · January 2007

Yeah I defrag about once a month.

What I'd like to still get rid of is all the "JMGPlan" stuff from post #11

That windows defender box still pops up every time on startup as well and I'm not sure what that really means.

jmoney3457 · January 2007

that stuff isn't causing any problems though, this may not be a malware problem..you may get better help from the windows experts in the windows forum, would you like me to move this thread there?

ErvG35 · January 2007

Sure

I really do appreciate all your help. This novice has learned alot the last two weeks.

Thanks again.

jmoney3457 · January 2007

your welcome:) thread moved to windows forum!

jmoney3457 · January 2007

could someone help this nice fellow? thanks!

lsevald · January 2007

2. While playing a video (youtube, windows), the screen and mouse freeze-up and a high pitched and continuous beep are heard. The length of the freeze-up varies and sometimes doesn't happen at all.

Sounds like bad clusters on the harddrive. I would run a complete surface scan:

mtrox · January 2007

jmoney3457 wrote:

could someone help this nice fellow? thanks!

I'm in jmoney.

ErvG35, I read the thread. I don’t remember seeing where you said how much RAM you have or what kind of horsepower your hardware has in general. What I see are a lot of processes running that are eating your computer alive. And that low memory error you see is often the result of a process that has a memory leak, or just too many processes running and swamping your computer. And you have one process in particular, CTHELPER.EXE, that has a real reputation for running away with your computer.

First lets clean up some stuff. Run HiJackThis and put a check beside these items, click "Fix Checked", then reboot and repost a log please.

O4 - HKLM\..\Run: [CTStartup] C:\Program Files\Creative\Splash Screen\CTEaxSpl.EXE /run
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [HP Lamp] "C:\Program Files\Hewlett-Packard\HP PrecisionScan\PrecisionScan Pro\hplamp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe"
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: DataViz Inc Messenger.lnk = C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

Well over half of these are programs that run all the time and check for updates. If you still HotSync to your Palm, leave “O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE” alone. Otherwise, you can kill that too.

In addition, your sound card seems to liter your computer with processes, and I know you get that screech thing. In particular, CThelper.exe is well known to freak out and take %100 of your CPU….which would make your computer grind to a halt. Here is just one web site talking about it. For my money, I’d take all the Creative Labs processes out of here, disable your sound card, and go buy a new one. Unless you’re particular about your sound, I’m talking about a $25 investment.

I also see two anti-spyware programs running. Not only do they tend to take considerable resources, but they can also fight each other a bit. Given the fact that Windows Defender is throwing an error at you, why not kill that and just live with the AVG one?

jmoney3457 · January 2007

mtrox wrote:

I also see two anti-spyware programs running. Not only do they tend to take considerable resources, but they can also fight each other a bit. Given the fact that Windows Defender is throwing an error at you, why not kill that and just live with the AVG one?

totally true! having 2 is actually worse then having none at all! they clash with each other, and like mtrox said kill system resources (RAM) so ERvG, uninstall ONE only 1! and leave the other intact;)

ErvG35 · January 2007

Hey guys, thanks for the replies.

I ran the HighJackThis scan and cleaned out the mentioned items. Can you please explain what this log even is? I don't even know what this is a record of. How are these items placed here? I'm also trying to delete out the stuff on lines 017 but they reappear every time after rebooting.

Here's the log:

Logfile of HijackThis v1.99.1
Scan saved at 11:28:03 PM, on 01/26/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Dantz\RETROS~1\RetroExpress.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\WINDOWS\MXOALDR.EXE
C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe
C:\PROGRA~1\MUSICM~1\MUSICM~1\MMDiag.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mim.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec\LiveUpdate\AUPDATE.EXE
C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
C:\PROGRA~1\Dantz\RETROS~1\retrospect.exe
C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast High-Speed Internet
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://proxy:8080
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [RetroExpress] C:\PROGRA~1\Dantz\RETROS~1\RetroExpress.exe /h
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [MXOBG] C:\WINDOWS\MXOALDR.EXE
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
O4 - HKLM\..\Run: [MaxtorOneTouch] C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe
O4 - HKLM\..\Run: [Jet Detection] C:\Program Files\Creative\SBAudigy\PROGRAM\ADGJDet.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://c:\PROGRA~1\MICROS~5\OFFICE10\EXCEL.EXE/3000
O8 - Extra context menu item: LimeShop Preferences - file://C:\Program Files\LimeShop\System\Temp\limeshop_script0.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM32\SHDOCVW.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: @Home - {303A73C0-3611-11D7-8B70-8DCEB5DE5A3B} - http://home.excite.com (file missing) (HKCU)
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .mts: C:\Program Files\MetaCreations\MetaStream\npmetastream.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.com/SnapfishActivia.cab
O16 - DPF: {43B70AAD-23F4-4FD8-ADD9-441D8592EEB8} (Snapfish Fix Photo Control) - http://www.snapfish.com/SnapfishImageEditor.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EPUWALControl_v1-0-3-12.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by104fd.bay104.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {544EB377-350A-4295-9BEB-EAB8392E09C6} (MSN Money Charting) - http://fdl.msn.com/public/investor/v13/invinstl.exe
O16 - DPF: {5763F8E8-0DD7-4A0F-ADB0-9F64C8F2C349} (Pixami/Snapfish Upload UI Control) - http://www.snapfish.com/SnapfishUploader.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} (PWMediaSendControl Class) - http://216.249.24.141/code/PWActiveXImgCtl.CAB
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1121817498984
O16 - DPF: {90051A81-3018-4826-8B38-DD60B6B53F9C} (Snapfish File Upload ActiveX Control) - http://www.snapfish.com/SnapfishUpload.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {963BE66B-121D-4E6C-BF9F-1A774D9A2E41} (MSN Money Charting) - http://moneycentral.msn.com/cabs/pmupdate.exe
O16 - DPF: {A18962F6-E6ED-40B1-97C9-1FB36F38BFA8} (Aurigma Image Uploader 3.5 Control) - http://www.ritzpix.com/net/Uploader/ImageUploader3.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
O16 - DPF: {B1826A9F-4AA0-4510-BA77-9013E74E4B9B} - http://www.trendmicro.com/spyware-scan/as4web.cab
O16 - DPF: {BCBC9371-595D-11D4-A96D-00105A1CEF6C} (View22RTE Class) - http://kohler1.view22.com/apps/view22RTE.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-32.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = JMGPlan.com
O17 - HKLM\Software\..\Telephony: DomainName = JMGPlan.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = JMGPlan.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = JMGPlan.com
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: Intuit Fuse Service - Intuit - C:\Program Files\Common Files\Intuit\Fuse\Service\Intuit Fuse Service.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Retrospect Express HD Restore Helper (RetroExp Helper) - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\rthlpsvc.exe
O23 - Service: Retrospect Express HD Launcher (RetroExpLauncher) - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe

Regarding Windows Defender, how should I delete this out? A search turned up: Windows Defender.MSI on my C drive. Just delete it out of the Add/Remove screen?

Thanks again.

mtrox · January 2007

ErvG35 wrote:

Can you please explain what this log even is? I don't even know what this is a record of. How are these items placed here?

Here’s the principal Erv. The air conditioning compressor on your car has a clutch on it so that the engine only has to turn it when the temperature in your car is high enough that you need cooling. The rest of the time it sits there and takes no power from the engine. Many software companies want their “compressor” to run all the time so that it has a head start when you use their program. Others want to use some of your engine to run something that's always checking for updates that may or may not be important to you.

If you ran a HJT log right after installing Windows from an OEM disk, this log would have about 10 items. Then as you intentionally, or worse yet, unwittingly install programs, that program’s installer plugs things into your computer so that the program will run. Some things are necessary, others not. One of the things I asked you to delete was Adobe Reader Speed Launch.lnk. This is just a part of Adobe Reader. If Adobe has their way your “engine” will run part of their program all the time, just so Reader will start and run faster on the rare occasions when you pull up a .pdf file. Adobe will run just fine without this head start.

So to fight spyware and other stuff that takes over your computer, HJT goes to all the places in Windows where software code can be started automatically. But that’s also what we need to do to clean things up so that as little as possible is being powered by your engine when you’re at idle.

ErvG35 wrote:

I'm also trying to delete out the stuff on lines 017 but they reappear every time after rebooting.

Don’t bother Erv. This computer was attached to a domain at one point…meaning it was part of a business network. You won’t get rid of those 017’s with out removing it from the domain. And if you do, the user you are logged to may disappear and that opens another whole can of worms not worth going into.

Here’s a little more trimming you could do Erv.

Might as well just clean house on anything whose file is missing:

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

You have a Maxtor external hard drive with RetroExpress backup software. If you use it, great. If not, or the hard drive is elsewhere and not been near this computer for a while, might as well get all of this.

O4 - HKLM\..\Run: [RetroExpress] C:\PROGRA~1\Dantz\RETROS~1\RetroExpress.exe /h
O4 - HKLM\..\Run: [MXOBG] C:\WINDOWS\MXOALDR.EXE
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
O4 - HKLM\..\Run: [MaxtorOneTouch] C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe

Better yet, if you don’t use Retro uninstall the program as it’s services are also running down at the bottom of the HJT log. To uninstall that, and Windows Defender (don’t just delete the folder…..you’ll just make errors and…well sort of a mess), go to Start> Control Panel> Add or Remove Programs. It will take a few minutes for the list of installed programs to populate. Just click on Windows Defender or anything else you want to remove. One or more buttons will appear on the right side that give you options to change or remove the program. Follow those steps.

Then after a reboot, run ATF again to clean out all temp stuff and prefetch, then defrag.

If you are still having the problem after all of this, next time you see (and hear) the problem, hold down Cntrl+Shift, then hit Esc. You will be in something called Task Manager. If your computer is sick it might take a while for it to come up. Click the Processes tab. On a healthy computer the bottom process, System Idle Process will have about 95% to 99% of the CPU activity. When your computer is running extremely slow and the sound card is screeching at you, some other process will have 100% of your CPU. Note which process it is. That is where our problem lies. I asked you to delete CThelper from HJT because it has a reputation of going wild and taking 100% of the CPU.

EDIT: missed one Erv. If you don't use MusicMatch kill this one too. And you might even remove it in Add or Remove while you're there. If you listen to music through iTunes, Windows Media Player but never use MusicMatch, kill it.

O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe

Am I missing a "fix" for my slow computer?

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