Serious computer issue...rebooting, system errors...
Hi again,
I have a computer problem as always.
One of my computers, after booting, will create a pop-up that mentions "your computer recovered from a serious error." It gives the choice to "send" or "do not send" the error report. The computer will randomly shut off and reboot, and then continuously reboot. The only way to get to the desktop is to turn the computer off, wait a second, then boot again.
I checked the detailed error report and it had a bunch of numbers and 2 files; it mentioned that those 2 files were associated with the problem. I can post these codes and files if it is needed.
I then decided I was just going to save all of my stuff to the other HD and format c: It wouldn't let me format the c: I have to dismount the c drive first. It asked if I wanted to force a dismount and it still couldn't.
I really don't know what to do. I am typing on a different computer right now.
I figured I would just ask short-media because you guys are so helpful. What would be the easiest way to fix this problem?
I guess my main question is how do I get my hard-drive to format? Why won't it let me?
If I have two hard-drives and I leave stuff on the unformatted one, I will be able to retrieve it after installing windows right?
ETA: Here is the error message. One more thing. It is weird, sometimes on restarting the message appears and on other times it doesn't. It hasn't recently. Hmmm....
The following files will be included in this error report:
C:\DOCUME~1\Main\LOCALS~1\Temp\WERc146.dir00\Mini021307-05.dmp
C:\DOCUME~1\Main\LOCALS~1\Temp\WERc146.dir00\sysdata.xml
Error Signature:
BCCode : 9c BCP1 : 00000004 BCP2 : 80545FF0 BCP3 : B2000010
BCP4 : 00010C0F OSVer : 5_1_2600 SP : 2_0 Product : 768_1
Thanks,
M
I have a computer problem as always.
One of my computers, after booting, will create a pop-up that mentions "your computer recovered from a serious error." It gives the choice to "send" or "do not send" the error report. The computer will randomly shut off and reboot, and then continuously reboot. The only way to get to the desktop is to turn the computer off, wait a second, then boot again.
I checked the detailed error report and it had a bunch of numbers and 2 files; it mentioned that those 2 files were associated with the problem. I can post these codes and files if it is needed.
I then decided I was just going to save all of my stuff to the other HD and format c: It wouldn't let me format the c: I have to dismount the c drive first. It asked if I wanted to force a dismount and it still couldn't.
I really don't know what to do. I am typing on a different computer right now.
I figured I would just ask short-media because you guys are so helpful. What would be the easiest way to fix this problem?
I guess my main question is how do I get my hard-drive to format? Why won't it let me?
If I have two hard-drives and I leave stuff on the unformatted one, I will be able to retrieve it after installing windows right?
ETA: Here is the error message. One more thing. It is weird, sometimes on restarting the message appears and on other times it doesn't. It hasn't recently. Hmmm....
The following files will be included in this error report:
C:\DOCUME~1\Main\LOCALS~1\Temp\WERc146.dir00\Mini021307-05.dmp
C:\DOCUME~1\Main\LOCALS~1\Temp\WERc146.dir00\sysdata.xml
Error Signature:
BCCode : 9c BCP1 : 00000004 BCP2 : 80545FF0 BCP3 : B2000010
BCP4 : 00010C0F OSVer : 5_1_2600 SP : 2_0 Product : 768_1
Thanks,
M
0
Comments
Sorry I am getting anxious.
Random reboots are often due to failing RAM. I'd give [FONT="]Memtest-86 a pass or two.
As for the format problem, are you trying to format the drive from within Windows? (That ain't a-gonna work.)
I'd do the other stuff first, then we'll better know where you stand so we can ensure that your data is safe. Don't do anything else to try and fix the computer until you have attached those two files and run the memory test. We'll advise you on the safest way to proceed from there.
[/FONT]
I am having trouble running the MemTest-86 v3.2. Do I put it on a floppy then run during the boot? What sort of command do I use to start the program? I am sorta lost here. Sorry.
NVM: I got it working. I just had to change the boot sequence in the BIOS. What should I report?
Thanks,
M
If you complete at least one full pass with no errors, your RAM is fine. If it reports even one error then you either have faulty RAM or need to adjust your RAM settings.
Tell us what it says regarding errors and we'll go from there.
It runs multiple tests so give it time, like overnight if you can.
When you have checked everything else there are two ways to reformat the drive. Either boot to your windows set up disk and tell it to do it. Or use the drive utlity disk from the hard drive manufacturer. You can boot to it and it will have a format utility.
Can I stop it now? What else should I do?
This information suggests that it may be a driver problem. While it describes a problem encountered when upgrading from WinME to WinXP, it could well apply to your computer as well.
Do any of the devices in Device Manager have warning labels (a red "X" or yellow "!") next to them? I would check that all your drivers are approved for WinXP as a start. The most likely culprits for the problem you describe are your video and network drivers. I would check and see if you have the latest drivers for each of those devices and use the WHQL drivers if at all possible.
See where that gets you and let us know if it has helped. If you're still stuck with the problem we will try something else.
Hang in there.
I checked under the device manager and a couple of the drivers were before the 5.1.2600.
I checked under Other Devices because it had a "yellow question mark" next to it. The items under "Other Devices" are as follows.
Other Devices
-Other PCI Bridge Device
-PCI Mem Controller
-SM Bus Controller
-Universal Serial Bus (USB) Controller
All of theses items are question marked. All of these devices have no listed drivers. I did try the XP as suggested. The drivers could not be installed off of the disk.
Culprit?
I do have another ethernet card that works just fine. It is a 3Com. It had listed drivers and wasn't labeled as a question mark or an exclamation point.
Where can I find these drivers listed under Other Devices? I am running a MSI K8N Neo4 board.
Thanks again,
M
I'm pretty sure that once you get these drivers installed you will see a dramatic upturn in your fortunes.
I created the MS-DOS boot disk. I created the BIOS update disk. I restarted with the boot disk and then inserted the BIOS disk. I typed the necessary commands. It updated successfully.
I returned to Windows and the items under...
Other Devices
-Other PCI Bridge Device
-PCI Mem Controller
-SM Bus Controller
-Universal Serial Bus (USB) Controller
...still had a question mark/exclamation point in yellow. I don't really know what to do now. http://www.msicomputer.com/support/bios_result.asp.
This is the link to the download I used. It matches the model and everything.
Now what?
Thanks again,
M
What version of the board do you have? (List the MS-#### part number from the board itself.)
I think I found what I need, but I am not sure.
<table align="center" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td class="driverlist" height="25">
K8N Diamond, K8N SLI Platinum, K8N Neo4 Platinum</td> </tr> </tbody></table></td> </tr> <tr> <td>
For Win200/XP system
• Ethernet NRM driver version 4.82 (WHQL)
• Network management tools
• SMBus driver version 4.5(WHQL) with updated uninstaller files
• Installer version 4.93
• Win2K IDE PATARAID driver version 5.52
• Win2K IDE SATARAID driver version 5.52 (WHQL)
• Win2K IDE SATA_IDE driver version 5.52 (WHQL)
• Win2K RAIDTOOL application version 5.52
• WinXP IDE PATARAID driver version 5.52
• WinXP IDE SATARAID driver version 5.52 (WHQL)
• WinXP IDE SATA_IDE driver version 5.52 (WHQL)
• WinXP RAIDTOOL application version 5.52
For WinXP 64-bit system
• Ethernet NRM driver version 4.82 (WHQL)
• Network Firewall management tools version 4.85
• SMBus driver version 4.48 (WHQL)
• Installer version 4.77
• WinXP IDE PATARAID driver version 5.34
• WinXP IDE SATARAID driver version 5.34 (WHQL)
• WinXP IDE SATA_IDE driver version 5.34 (WHQL)
• WinXP RAIDTOOL application version 4.82</td> </tr> </tbody></table></td> </tr> <tr> <td>
I installed the non 64-bit driver. The restarting problem persists.
Other Devices
-Other PCI Bridge Device
-PCI Mem Controller
-SM Bus Controller
-Universal Serial Bus (USB) Controller
All of these have disappeared except for the Universal Serial Bus (USB) Controller.
I did manage, however, during the error report presentation, to copy the files onto a floppy and move them to my other computer, but I can't upload them because the site says "invalid file" when I try to. I do have the files though. Interestingly enough, new files are being created; this is obvious since they are being deleted because they are "temp" files. The file I have listed above is not the one that I have copied. I have two different files that are creating this error report.
Each error group has a "MiniXXXXX-XX.dmp" file and a "sysdata.xml" file. Each group also has an error report "manifest" file. It creates a log of the file. Here they are.
Server=watson.microsoft.com
UI LCID=1033
Flags=1696080
Brand=WINDOWS
TitleName=Microsoft Windows
DigPidRegPath=HKLM\Software\Microsoft\Windows NT\CurrentVersion\DigitalProductId
ErrorText=A log of this error has been created.
HeaderText=The system has recovered from a serious error.
Stage2URL=
Stage2URL=/dw/bluetwo.asp?BCCode=9c&BCP1=00000004&BCP2=80545FF0&BCP3=B2000010&BCP4=00010C0F&OSVer=5_1_2600&SP=2_0&Product=768_1
DataFiles=C:\DOCUME~1\Main\LOCALS~1\Temp\WER8969.dir00\Mini021407-01.dmp|C:\DOCUME~1\Main\LOCALS~1\Temp\WER8969.dir00\sysdata.xml
ErrorSubPath=blue
DirectoryDelete=C:\DOCUME~1\Main\LOCALS~1\Temp\WER8969.dir00
Server=watson.microsoft.com
UI LCID=1033
Flags=1696080
Brand=WINDOWS
TitleName=Microsoft Windows
DigPidRegPath=HKLM\Software\Microsoft\Windows NT\CurrentVersion\DigitalProductId
ErrorText=A log of this error has been created.
HeaderText=The system has recovered from a serious error.
Stage2URL=
Stage2URL=/dw/bluetwo.asp?BCCode=9c&BCP1=00000004&BCP2=80545FF0&BCP3=B2000010&BCP4=00010C0F&OSVer=5_1_2600&SP=2_0&Product=768_1
DataFiles=C:\DOCUME~1\Main\LOCALS~1\Temp\WER36e8.dir00\Mini021407-01.dmp|C:\DOCUME~1\Main\LOCALS~1\Temp\WER36e8.dir00\sysdata.xml
ErrorSubPath=blue
DirectoryDelete=C:\DOCUME~1\Main\LOCALS~1\Temp\WER36e8.dir00
Where do I go from here? Is this a virus?
Thanks again for your time,
M
Sorry I am just being impatient again.
Thanks,
M
Thanks,
M
The problem continues.
Thanks,
M
What could possibly be wrong?
If you do, I would zero out the drive and start over. If not, let's work on protecting your files first, then move on to more drastic measures.
I am ready I guess. I have two hard drives. Zero them both out?
One thing we haven't checked is your PSU. A failing power supply can cause all sorts of odd errors. Do you have a spare one you could try? If you do (or if you can borrow one), I'd try that as the next step. If not, go ahead and see if starting from a completely blank drive can get things going in the right direction.
Hang in there.
Your machine is still randomly rebooting and giving your error reports?
I thought zeroing was different from formatting.
Have you given any thought to the PSU suggestion?
How do I zero out a drive??
To zero out the drive, go to the manufacturer's web site and look in their disk utilities download section.
After opening my case I noticed a little fan on the mother board that previously did spin, but no longer does. Here is a picture with a red "X" to highlight the fan that no longer spins. I don't know why I didn't notice this earlier.
Possibly the problem?
Thanks for your time,
M