WGA tool can't validate genuine MS install!

My-1-Problem----Me-My-1-Problem----Me- Queensland, Australia, 4710
edited May 2007 in Science & Tech
I went to the official MS Windows site to have a look for some xtra stuff and ended up getting hoodwinked with a Windows Genuine Advantage Validation pig-in-a-poke Tool. I've tried MS tech help, huh-doh!:rant: , no joy at all.
In 3weeks they've; lost my 1st request, the second was answered by the service dept who told me we dont handle tech problems, go somewhere else:nudge: ? I've been waiting for a couple more days now, shouldn't be too long now, NOT! :rant:
Thanx MS for your support

The error number is:0x80080101 or 0x800b0100
The message basically reads that I am unable to have my genuine product validated due to a Crytagraphic Error Detection
I installed a few programs, bluetooth, LG Phone sync, iPod and an audio program, MixPad, that has since gone. I really have no idea???
Can anybody help me resolve this, it would be much appreciated.

Here's the MS diag results:
Diagnostic Report (1.7.0012.0):
WGA Data-->
Validation Status: Cryptographic Errors Detected
Detailed Status: N/A
Windows Product Key: *****-*****-RVF66-GP7VM-8CFT3
Windows Product Key Hash: tJB30tZY737ZFJYewUg2SpzsCb0=
Windows Product ID: 76487-OEM-2211906-00825
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.2.0.med
ID: e1a256ad-f8d4-45ae-a565-a121cab95d5b
Is Admin: Yes
AutoDial: No
Registry: 0x0
WGA Version: Registered, 65535.0.0.0
Signed By: N/A, hr = 0x800b0100
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: 5
File Exists: Yes
Version: 1.7.18.5
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics:
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->

Office Details: <GENUINERESULTS><MACHINEDATA><UGUID>e1a256ad-f8d4-45ae-a565-a121cab95d5b</UGUID><VERSION>1.7.0012.0</VERSION><OS>5.1.2600.2.00010100.2.0.med</OS>
*****-*****-*****-*****-8CFT3</PKEY>
76487-OEM-2211906-00825</PID>
2</PIDTYPE><SID>S-1-5-21-2202792725-3965444456-3314851011</SID><SYSTEM><MANUFACTURER>Dell Inc</MANUFACTURER><MODEL>Dimension C521</MODEL></SYSTEM><BIOS><MANUFACTURER>Dell Inc</MANUFACTURER><VERSION>1.1.4 </VERSION><SMBIOSVERSION minor="4" major="2" /><DATE>20061209000000.000000+000</DATE><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>16B7343F0184E079</HWID><USERLCID>0C09</USERLCID><SYSTEMLCID>0409</SYSTEMLCID><TIMEZONE>E. Australia Standard Time(GMT+10:00)</TIMEZONE><IJOIN>0</IJOIN><SBID><STAT>2</STAT><MSPPID></MSPPID><NAME>Dell Dimension DIMC521</NAME><MODEL></MODEL></SBID><OEM /></MACHINEDATA> <SOFTWARE><OFFICE><RESULT>100</RESULT>

<LEGITRESULT>100</LEGITRESULT><NAME>Microsoft Office Basic Edition 2003</NAME><VER>11</VER><VAL>3205711B7328F1E</VAL><HASH>VGapVD4rFeZCBEJgdM2bHpQ+Z+Y=</HASH>
73102-OEM-5691142-14228</PID>
6</PIDTYPE></PRODUCT></PRODUCTS></OFFICE></SOFTWARE></GENUINERESULTS></P>

Comments

  • ThraxThrax 🐌 Austin, TX Icrontian
    edited April 2007
    Start -> run -> type: net start cryptsvc

    Try again.
  • My-1-Problem----Me-My-1-Problem----Me- Queensland, Australia, 4710
    edited April 2007
    Thrax wrote:
    Start -> run -> type: net start cryptsvc

    Try again.

    No good! keeps trying to validate just cant get there!
  • VicarVicar Icrontian
    edited April 2007
    Email Bill Gates he might be able to get things moving.:)
  • My-1-Problem----Me-My-1-Problem----Me- Queensland, Australia, 4710
    edited April 2007
    Vicar wrote:
    Email Bill Gates he might be able to get things moving.:)
    The only thing he can move is his hand on his 3 1/2 inch floppy:eek: , but that's dependant on accessing his RAM for his Hard Drive!:D
    or maybe he has errased it and can only get small dumps of Michael Jacksons floppy!!!
  • VicarVicar Icrontian
    edited April 2007
    Heeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeehe
  • Darin-Smith-MSDarin-Smith-MS
    edited April 2007
    The problem appears to be with Cryptographic service on your computer. The Cryptographic service is used by Windows Genuine Advantage to read the Digital Signatures of some files on your computer. If the Cryptographic have errors (as seen in your Diagnostic Report "Validation Status: Cryptographic Errors Detected") WGA can not Validate your Genuine status.
    There is a very easy fix for this. Go to microsoft(dot)com(slash)Genuine(slash)diag(slash) and click the “Start Diagnostic" button. If the tool finds any issues, click the "Resolve Now" button. The tool will, most likely, resolve the issue on it's own or will provide you further instructions.


    Thank you,
    Darin Smith
    WGA Forum Program Manager

    (very sorry for the url, as a new user, it apprears that I do not have permissions to add links to my posts)
  • My-1-Problem----Me-My-1-Problem----Me- Queensland, Australia, 4710
    edited April 2007
    Darin Smith MS wrote:
    The problem appears to be with Cryptographic service on your computer. The Cryptographic service is used by Windows Genuine Advantage to read the Digital Signatures of some files on your computer. If the Cryptographic have errors (as seen in your Diagnostic Report "Validation Status: Cryptographic Errors Detected") WGA can not Validate your Genuine status.
    There is a very easy fix for this. Go to microsoft(dot)com(slash)Genuine(slash)diag(slash) and click the “Start Diagnostic" button. If the tool finds any issues, click the "Resolve Now" button. The tool will, most likely, resolve the issue on it's own or will provide you further instructions.


    Thank you,
    Darin Smith
    WGA Forum Program Manager

    (very sorry for the url, as a new user, it apprears that I do not have permissions to add links to my posts)

    Hi Darren
    Thanx for the potential Heads-up. However it was short lived.

    I have attempted each of your steps, and others supplied by MS Support personel, but still met with a brick wall.
    The only solution I believe left to me is a new installation.

    Reason: While reading some of the notes from MS support et al. it was suggested that some software installations actually change or remove the validation file/s, which leaves me now with a further dilema, how do I reinstall w/o loosing the things I have installed and the files- holy crapper- the files I have?

    What is your suggestion?
    If I have to reinstall, how do I go about that?
    I thought I was over making mistakes with my last computer, ****e happens I guess!

    Rob
  • Darin-Smith-MSDarin-Smith-MS
    edited April 2007
    Rob,

    What results did you get from the diag site?

    Also, before you reinstall, I would also suggest, going to microsoft(dot)com(slash)genuine and clicking on the "Microsoft Genuine Advantage Support" link (left side, 6th link from the top). From there, you can either:

    Go to the WGA Forum (last link on the right side, under "Additional Links") and I can continue to troubleshoot your issue (I'm the WGA Forum Program Manager)
    or
    Submit a Technical Support request (very bottom link). WGA issues receive free support. (I suggest this option since the diag site, that I suggested, didn't work for you, which is very unusual since the site was built to correct Cryptographic Errors...among other things)


    I am Very sorry you are having this issue, but we would very much like the opportunity to fix the issue for you. (preferably without you having to reinstall )

    Thank you,
    Darin Smith
    WGA Forum Program Manager
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited April 2007
    You might try downloading a utility called Dial-a-Fix. When you run it, click the hammer button, and select the "Repair permissions" tool. Hit "Go." Also, make sure to hit the double green checkmark button in the main program window and hit "Go" there as well.

    That should repair permissions for files that need to modified/accessed in the validation process.
  • My-1-Problem----Me-My-1-Problem----Me- Queensland, Australia, 4710
    edited April 2007
    Thrax wrote:
    You might try downloading a utility called Dial-a-Fix. When you run it, click the hammer button, and select the "Repair permissions" tool. Hit "Go." Also, make sure to hit the double green checkmark button in the main program window and hit "Go" there as well.

    That should repair permissions for files that need to modified/accessed in the validation process.

    Thank you for your reply Thrax:D
    :skeptic: I run the Dail-A-Fix exe, following each of the steps.
    Unfortunately, I still have no joy.:shakehead
    Thanx for the try though :sad2:
  • My-1-Problem----Me-My-1-Problem----Me- Queensland, Australia, 4710
    edited April 2007
    forgottoWay back in the middle of March, I run a couple of audio programs for mixing Music/Sound.
    I can't remember what they were. They were dubious at best and, started to make the computer run really slow.
    Double clicking folders took ages to open things like messages I knew I'd sent were not in the outlook sent folder.
    I thought I was going crazy, thinking, I only thought I'd done it!
    (I stopped experimenting with drugs 20 odd years ago, maybe it's residual. Dunno???)
    Anyhow I got rid of them and soon after got a recomended update notification, try this handy little tool for keeping pirates outa our software site.
    Running the Windows Genuine Advantage Tool I kept getting that annoying little popup every 10 minutes or so saying there was a problem with Validation.
    MS support eventually picked up my request for help (both of them) and sent me the standard reply, go to the validation site, run this-run that, run something else and send me this and that. I was eventually sent a formula/scrit to run as a 'Update.bat'.
    @Echo off
    echo System Refreshing Starts...
    Pause
    echo.
    @echo on
    taskkill /f /im explorer.exe
    net stop wuauserv
    net stop BITS
    net stop CryptSvc
    net stop ose
    cd %windir%
    attrib -h -s downlo~1
    attrib -h -s softwa~1
    attrib -h -s %systemroot%\System32\Catroot
    attrib -h -s %systemroot%\System32\Catroot2
    rmdir "softold" /q /s
    ren "softwaredistribution" "softold"
    mkdir "softwaredistribution"
    rmdir "downold" /q /s
    ren "Downloaded program files" "downold"
    mkdir "Downloaded program files"
    cd system32
    rmdir "oldcatroot" /q /s
    ren "Catroot" "oldcatroot"
    mkdir "Catroot"
    rmdir "oldcatroot2" /q /s
    ren "Catroot2" "oldcatroot2"
    mkdir "Catroot2"
    regsvr32 acelpdec.ax /s
    regsvr32 actxprxy.dll /s
    regsvr32 actxprxy.dll /s
    regsvr32 asctrls.ocx /s
    regsvr32 atl.dll /s
    regsvr32 browseui.dll /I /s
    regsvr32 cdfview.dll /s
    regsvr32 comcat.dll /s
    regsvr32 corpol.dll /s
    regsvr32 cryptdlg.dll /s
    regsvr32 cryptext.dll /s
    regsvr32 danim.dll /s
    regsvr32 datime.dll /s
    regsvr32 Daxctle.ocx /s
    regsvr32 dispex.dll /s
    regsvr32 dssenh.dll /s
    regsvr32 dxmasf.dll /s
    regsvr32 dxtrans.dll /s
    regsvr32 gpkcsp.dll /s
    regsvr32 hhctrl.ocx /s
    regsvr32 hlink.dll /s
    regsvr32 iepeers.dll /s
    regsvr32 iesetup.dll /i /s
    regsvr32 ils.dll /s
    regsvr32 imgutil.dll /s
    regsvr32 inetcfg.dll /s
    regsvr32 inetcomm.dll /s
    regsvr32 inseng.dll /s
    regsvr32 jscript.dll /s
    regsvr32 l3codecx.ax /s
    regsvr32 licmgr10.dll /s
    regsvr32 lmrt.dll /s
    regsvr32 mlang.dll /s
    regsvr32 mmefxe.ocx /s
    regsvr32 mobsync.dll /s
    regsvr32 mpg4ds32.ax /s
    regsvr32 msapsspc.dll /s
    regsvr32 msdxm.ocx /s
    regsvr32 mshtml.dll /s
    regsvr32 mshtmled.dll /s
    regsvr32 msident.dll /s
    regsvr32 msieftp.dll /s
    regsvr32 msjava.dll /s
    regsvr32 msnsspc.dll /s
    regsvr32 msoeacct.dll /s
    regsvr32 MSR2C.DLL /s
    regsvr32 msrating.dll /s
    regsvr32 msscript.ocx /s
    regsvr32 mssip32.dll /s
    regsvr32 msxml.dll /s
    regsvr32 msxml2.dll /s
    regsvr32 msxml3.dll /s
    regsvr32 msxml4.dll /s
    regsvr32 msxml5.dll /s
    regsvr32 msxml6.dll /s
    regsvr32 occache.dll /i /s
    regsvr32 ole32.dll /s
    regsvr32 Oleaut32.dll /s
    regsvr32 plugin.ocx /s
    regsvr32 pngfilt.dll /s
    regsvr32 POSTWPP.DLL /s
    regsvr32 qmgr.dll /s
    regsvr32 rsabase.dll /s
    regsvr32 rsaenh.dll /s
    regsvr32 sccbase.dll /s
    regsvr32 schannel.dll /s
    regsvr32 scrobj.dll /s
    regsvr32 scrrun.dll /s
    regsvr32 sendmail.dll /s
    regsvr32 shdocvw.dll /I /s
    regsvr32 Shell32.dll /s
    regsvr32 slbcsp.dll /s
    regsvr32 softpub.dll /s
    regsvr32 tdc.ocx /s
    regsvr32 urlmon.dll /i /s
    regsvr32 vbscript.dll /s
    regsvr32 webcheck.dll /s
    regsvr32 wintrust.dll /s
    regsvr32 wshext.dll /s
    regsvr32 wshom.ocx /s
    regsvr32 WUAPI.DLL /s
    regsvr32 wuaueng.dll /s
    regsvr32 wuaueng1.dll /s
    regsvr32 wucltui.dll /s
    regsvr32 wups.dll /s
    regsvr32 wuweb.dll /s
    regsvr32 initpki.dll /s
    cd %temp%
    cd..
    rmdir tempold /q /s
    ren %temp% tempold
    mkdir temp
    cd
    rmdir wuold /q /s
    ren wutemp wuold
    mkdir wutemp
    %SystemRoot%\system32\sc.exe config Wuauserv stop= auto
    net start wuauserv
    %SystemRoot%\system32\sc.exe config Bits stop= auto
    net start BITS
    %SystemRoot%\system32\sc.exe config CryptSvc stop= auto
    net start CryptSvc
    net start ose
    start explorer.exe
    @echo off
    echo.
    echo Completed
    echo.
    pause
    echo.
    shutdown -f -r -c "Windows Restarting"

    After following the instructions and then restarting I got a window saying my Sonic installation needed to be reinstalled- FECK!!!
    WHERE THE HELL IS THAT!!! haven't done it cause I dont know where it is

    Now, tonight- 3 hours ago, before thrax gave me the DAIL A FIX.exe site. I have another little window saying you got problems with your ATI Drivers, SHOOT WHERE DOES IT FREAKING END!!!
    AARGH!!!
    I'm sure my Validation Files have been altered/moved or removed.
    Everything used to work before this STUPID TOOL WAS ADDED.
    I'm no rocket scientist, but can I get some help and advice about reinstalling.
    Rob
  • LeonardoLeonardo Wake up and smell the glaciers Eagle River, Alaska Icrontian
    edited April 2007
    Mr. My#1, download, install, and run MyUninstaller (freeware). It will find everything that is installed on your computer. It can often find and remove things that the Windows Add & Remove Programs function in Control Panel will not. Give it a shot.
  • My-1-Problem----Me-My-1-Problem----Me- Queensland, Australia, 4710
    edited April 2007
    Leonardo wrote:
    Mr. My#1, download, install, and run MyUninstaller (freeware). It will find everything that is installed on your computer. It can often find and remove things that the Windows Add & Remove Programs function in Control Panel will not. Give it a shot.

    Leonardo
    Thanks for your reply mate, I'm not sure what to do with the uninstaller???

    I broke a nail before my last correspondance:O , and because of the frustration, was having a little (paranoid) background biatch about those unscrupulous ,,, these, these:rarr:.... information hackers, virus propogators and trojan makers,,, digging up some sort of way to inflict immeasurable anguish on us unsuspecting citizens, coz if I got some sorta wicked meanass--trojan- eat my system make it useless- horse, "I'll wanta KILL sumfin!!!"...... There i go again , but at least you know how I feel!:mad:

    This is partly why I decided to run the WGA tool, I'm no saint though :eek:, I've ripped a song or two to do a bit of mixing FOR MY OWN USE. I think we all have skeletons we rationalise....;)

    So I guess my question is what should I uninstall with the uninstall program?
  • My-1-Problem----Me-My-1-Problem----Me- Queensland, Australia, 4710
    edited April 2007
    Darin Smith MS wrote:
    Rob,

    What results did you get from the diag site?

    Also, before you reinstall, I would also suggest, going to microsoft(dot)com(slash)genuine and clicking on the "Microsoft Genuine Advantage Support" link (left side, 6th link from the top). From there, you can either:

    Go to the WGA Forum (last link on the right side, under "Additional Links") and I can continue to troubleshoot your issue (I'm the WGA Forum Program Manager)
    or
    Submit a Technical Support request (very bottom link). WGA issues receive free support. (I suggest this option since the diag site, that I suggested, didn't work for you, which is very unusual since the site was built to correct Cryptographic Errors...among other things)


    I am Very sorry you are having this issue, but we would very much like the opportunity to fix the issue for you. (preferably without you having to reinstall )

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    Darin
    I'm not sure if you heard what my problem is about, I feel a bit like kylie from southpark here you know the part where he gets the megaphone out and says "Oh, I'm sorry." (turns the megaphone on and up) "I SAID, ....." sorry mate, I'm frustrated and i'm trying to make light of the situation so I don't go crazy!!!

    I submitted two requests for help with the Validation issue, as it was a while before the first was answered. I thought it was not received.
    I let the first guy know I had submitted a second request for assistance, since then I have not heard from him!!!!
    The second case handler is helping but we have not reached a solution yet.
    CASE_ID_NUM: SRZ070322000522
    CASE_ID_NUM:: SRZ070402000540
    Consequently I've logged replies to MS Support with answers to questions asked of my system.
    I have received correspondance containing possible solutions posed by the staff, including but not limited to running a script, registering dll's changing catroot2 folder supplying the 25 character registratration code etc. from said MS Support Staff, all with the same result. I have cryptographic errors detected.
    I have run the diagnostics each time after completing the steps for solutions, with the same result. Cryptographic Errors Detected.
    I have hit the resolve button at the bottom, with the same result. "Unable to determine at this time if your copy of windows is genuine, please try the alternate validation method". this dumps me on the error page default for support.
    I have rerun the Validaton Tool that many times, my keyboard types it automatically as I sit in front of the computer.
    I still receive critical updates though, these install without an error message, which is funny coz if my version is not genuine, why is the software being updated from MS?
    I have gone to the self help sections of MS, checked out the forum, where I learned some programs alter or remove the key element in validating windows installs when they are installed.

    If I could just get the files generated by you guys from a mockup of my system and insert them in the right places that may solve it.
    Yeah I know I'm clutching at straws.

    Darin if you'd like to contact me personally via the case numbers above and help me resolve my issue.I would only be too happy to shed light on anything you are uncertain about,
  • SiggySiggy Sydney Australia
    edited May 2007
    Why dont u just do a repair instal - it will ask for the serial number again and u will have to validate again but all the files and programs should be intact. The instal will repair any broken files in the windows system which would include the crypto thingies!
  • My-1-Problem----Me-My-1-Problem----Me- Queensland, Australia, 4710
    edited May 2007
    Siggy wrote:
    Why dont u just do a repair instal - it will ask for the serial number again and u will have to validate again but all the files and programs should be intact. The instal will repair any broken files in the windows system which would include the crypto thingies!

    Done that! the problem lay with several corrupt files and conflicts.:zombie:
    No doubt caused from a dubious program. When or IF I know what it was that caused it, I'll post it, to let others know not to play with it.
    I couldn't stand it any more so 2 days ago after saving all my files to a 280Gb zip drive that I borrowed from a friend, -I just reinstalled windows, stuck the disk in and started fresh. :o
    All the essential stuff is back on line now, I'll catch up with the non essentials later in the week.
    My ISP has choked me cause of the dwnld traffic, I'll be restricted to 65kb for a week or so-sucks! but at least I can work.icon9.gif
    Thanks everybody for your help, I'm going to close this thread as I believe it to be resolved for now.
    Rob
This discussion has been closed.