Important info that Wd hides on 120gig WD SE 8mb drives!

edited July 2003 in Hardware
WD is switching cheapo refurbished three platter drives on OEM'S and RMA drives. Only Retail gets good two platter drives. I found this out when I bought two retail box 120gig se drives, one was bad I RMA it . I called Wd tech line and the big cheif M=Tech manger lied to me and this is his statement- "There is no way to tell the difference between a three platter drive and a two platter Drive"- A total lie. I got back a dud bound to fail , LBA 23437500 three platter junk drive. The good retail drives are LBA 234441648 two platter new drives , I called WD tech line and was lied to by Wd'S Top Tech Manager-said ," There is no way to tell the difference between a three platter drive and a two platter drive"-bull shit -even the cercuit board is different-repeated twice because it shows a total lack of Wd's customer service on the Cheif Tech Manager's part. Look at those LBA numbers to tell them apart and look at the cercuit board- they are very different.I know its true because I have a 12/02 three platter refurbished dud and one 05/03 two platter new drive now. I might be able to get rid of this dud at the store. :mad::mad::eek:

Comments

  • dydxdydx Cymru, UK
    edited June 2003
    That sucks dude, keep making noise till they give up.

    Good luck.



    mD
  • edited June 2003
    I fixed the problem , the store took back the dud, so I am happy. I am not going to bother with this any more ,but it taught me a lot. Like WD RMA 3 year gar is a joke.:rolleyes::rolleyes::p
  • danball1976danball1976 Wichita Falls, TX
    edited June 2003
    I think there is also another way to tell a 2 platter from a 3 platter. I believe a 3 platter is heavier and thicker than a 2 platter drive (as I have a Maxtor 60GB and a Maxtor 120GB and the Maxtor 120GB is thicker and heavier than the Maxtor 60GB)
  • CycloniteCyclonite Tampa, Florida Icrontian
    edited June 2003
    I believe the 60 GB is a single platter...
  • danball1976danball1976 Wichita Falls, TX
    edited June 2003
    How can you tell?
  • edited June 2003
    I believe you are right about the 60gigger WD SE 8mb version. That could be a very good drive to raid and would run cool and fast. I am sure its not a two platter drive , so there is only one disk they make that would work, this 60 gigger just came out, I beleive, I would hate to have a two platter version.:cool::cool::cool:
  • DocanoDocano Texas
    edited July 2003
    Thanks for the heads up, maybe that's why newegg had 120 gig WD Special editions on sale.
  • edited July 2003
    HD mfrs have always had the option to ship refurbs, FACTORY refurbs, on RMAs. They know by the serial number. AND, you still get the remainder of your full warranty becasue it goes in your records as a customer.

    That is the meaning of repair or replace at mfr's option. In all HD warranties. Has been since 1990 when I sent my first RMA back. AND got a refurb.

    Secondly, it is possible to swap controllers, have different block sizes, and have a different amount of LBA clusters yield a different total. The new drives use variable numbers of clusters per track the software does not. So you got a 6 head 120 GB, 3 platters boht sides, and more data can be placed closer to where the heads autopark as they seek and you actually might be startled to learn it performs BETTER that way. Platters do not wobble,smaller distances totravel with same motor means faster seek. Yes, more platters, yes more heads,so what???

    Older tech is more debugged and statistically works better than new undebugged stuff. AND they have the same buffer sizes, same basic controller innards (diofferent layout, same logic).

    I have a 60 GB new style, the older 80 GB is equally fast. The 60 GB is single platter, the 80 is two. I have 4 platter 40's -- all same access speed.

    The reason they went to 60's on single platter is not cuz for 120's they suddenly got better-- in fact, they needed 180's in same form factor as the 120's to meet the need for MORE space. And because with new coatings they COULD and could save soem money by making fewer platters and coating them per drive.

    Seek is still the same, because to track denser they had to slow down and make smaller the distance steps that the stepper motor moved the head arms. The only way you get any gain is with single huge files being most of your drive use that way. Normal use files are not that big-- not big enough that the density will increase productivity on average.

    SHEEESH!
  • edited July 2003
    A web site tested the two platter version and the three platter and the two platter drive wins hands down. Faster and runs cooler.But only benching them really is how you know for sure. But in this case two platter wins at least for the 120giggers. My raid zero matches a 15,000 rpm drive-thats real performace:D
  • edited July 2003
    Originally posted by wolfman
    A web site tested the two platter version and the three platter and the two platter drive wins hands down. Faster and runs cooler.But only benching them really is how you know for sure. But in this case two platter wins at least for the 120giggers. My raid zero matches a 15,000 rpm drive-thats real performace:D

    Your RAID 0 may match in STR, but I seriously doubt it has any true benifit over and above copying very large files. The seek time of the 15,000 RPM drives available today will hands-down make your RAID 0 look like a childs toy. The real world value of a fast hard drive is seen in seek time, not STR. How often have you launch an application only to hear your hard drive make some noise during the launch? How much of that do you think is STR vs seek? Don't get me wrong, STR has value, but it gets to a point where a drive can transfer files at 60-80 MB/s, but if it takes 13-15 MS to change tracks, that's some serious delay especially if the drive is seeking all over the place, basically making the value of that high STR useless.
  • edited July 2003
    You are right a 15,000 blows away my cheapo raid 0 but ,I payed peanuts for it and that 240gigs is great to have, I don;t care anymore about a click or clack noise as long as the drive keeps working-this is normal with these drives and only at start up makes this noise. They replace my old quantums 10giggers As7200 which still work perfect and I am keeping them for back up .:eek:
  • edited July 2003
    A update on my disks. My xp pro disk died and waiting for a replacement from Micro soft. I am going to set up a three drive raid for 360gigs of space. And I am a speed demon now with high speed optimum online cable, dial up is dead forever:p And i have a new video card coming a nice Ti msi 4400 card for $107 shipped from www.compgeek.com
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