system restarting ....now an error

budhisetiawan

My system started ramdomly restarting lately.

I thought it may be the power supply going out but then i read somewhere that xp had a feature that did that.

Well i unchecked that and now i get this system error box that pops up randomly now. I know how to make the box stop i think but how do i figure out what the prob is?

Gonna run sandra now and will report my findings


TIA

budhisetiawan

I mistyped the box that pops up is "An unknown error has occurred"

rapture

take a screenshot next time the error pops up. Do a virus scan too.. never hurts.

budhisetiawan

sandra found nothing...dont know what that means but thought if it was a system thing then maybe sandra would stress it and figure oiut......WRONG


running virus now and will report back...

how do i do a screen shot?

rapture

Print Screen then paste into your favorite Graphics program.

budhisetiawan

now how do i paste it so you can see it?


oops found it....


Here you go...

budhisetiawan

Had to fix something.....there it is now.

Nebulous

Hmmm, could be a registry file gone bad? How about a system restore? Go back to right before you got that error.

RMF

Why don't you check the your event viewer to see exactly what caused the error?

Right click on my computer, select manage from the list that appears, when the window pops up go into system tools/event viewer and have a look in both system and application to see what it says in there.

budhisetiawan

ever since i posted this i havent had the error pop up so i dont know what to do now....lol


Will do the event viewer thing when it happens again.

Nebulous

Originally posted by budhisetiawan
ever since i posted this i havent had the error pop up so i dont know what to do now....lol


Will do the event viewer thing when it happens again.

Hmmm, could've been some sort of glitch. You install any new hardware?

budhisetiawan

no but now that u mention that....i have been doing some video burning and cut and pasting, sometime my DVD drive would disappear and i would have to restart to get it back...

Nebulous

k, Gotta be :
A) the program you're using to rip
or
B)DVD is conflicting with something else.

As long as it isn't comming up now doesn't mean it won't.

I'd do what RMF suggested and take a look see just to be on the safe side

budhisetiawan

well cant do the viewer till it comes up again then right?

Nebulous

Originally posted by budhisetiawan
well cant do the viewer till it comes up again then right?

Nope, you can check it now. I'm sure it creates a log of the error.

budhisetiawan

well there were all kinds of errors but couldnt tell what it all meant, i reset it and will wait for the next one so i can post.

budhisetiawan

Ok here we go, got another error and did the event viewer thing and took a shot of it...

What do you think?

Nebulous

Originally posted by budhisetiawan
Ok here we go, got another error and did the event viewer thing and took a shot of it...

What do you think?

Um..where's the shot?

budhisetiawan

hmmm

Pic didnt post....try again

budhisetiawan

Saw that too....it wont post....hmmm....whats up w/ that...

Trying again!


AHHH....JPEG...oops...

HERE

Nebulous

Ok you mentioned you "unchecked a feature in XP" to clear the reboot problem, that's how this "unknown error" started.

Go back and replace the check in the feature. Also what psu do you have? As a matter of fact lemme get your specs:

Mobo
Cpu
Psu
ram
etc

budhisetiawan

NO the problem started whent the restarting started....xp has a thing where if a system error happens it restarts so rechecking is just going to make the pc restart at each error.

Hmmm

I know there is an easy way to do that w/ xp, let me see if i can figure how to put my specs in ....

I cant remember all that i have in this thing now...

budhisetiawan

SiSoftware Sandra

Computer System
Name : HOME
User Name : Family
Logon Domain : HOME

Processor(s)
Model : AMD Athlon(tm) Processor
Speed : 1.39GHz
Model Number : 1394 (estimated)
Performance Rating : PR1854 (estimated)
L2 On-board Cache : 256kB ECC synchronous write-back

Mainboard and BIOS
Bus(es) : ISA AGP PCI USB SMBus/i2c
MP Support : No
System BIOS : American Megatrends Inc. 07.00T
Mainboard : ECS K7S5A
System Chipset : Silicon Integrated Systems (SiS) SiS735 CPU to PCI Bridge
Front Side Bus Speed : 2x 100MHz (200MHz data rate)
Installed Memory : 512MB SDRAM
Memory Bus Speed : 1x 100MHz (100MHz data rate)

Video System
Monitor/Panel : Default Monitor
Adapter : S3 Inc. Savage4

Physical Storage Devices
Removable Drive : Floppy disk drive
Disk Drive : OEI-USB Media Reader 00
Disk Drive : OEI-USB Media Reader 01
Disk Drive : SAMSUNG SV2042H
Disk Drive : WDC WD153BA
CD-ROM/DVD : DVDROM 1 0X
CD-ROM/DVD : _NEC NR-7700A

Logical Storage Devices
1.44MB 3.5" (A:) : N/A
Hard Disk (C:) : 19.0GB (10.0GB, 53% Free) (NTFS)
CD-ROM/DVD (D:) : 538MB (0MB, 0% Free) (CDFS)
CD-ROM/DVD (E:) : 532MB (186MB, 35% Free) (CDUDFRW)
Hard Disk (F:) : 14.3GB (12.3GB, 86% Free) (NTFS)
Removable Disk (G:) : N/A
Removable Disk (H:) : N/A

Peripherals
Serial/Parallel Port(s) : 2 COM / 1 LPT
USB Controller/Hub : SiS 7001 PCI to USB Open Host Controller
USB Controller/Hub : SiS 7001 PCI to USB Open Host Controller
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB to CompactFlash + SmartMedia Class Drive
Keyboard : Easy Internet Keyboard
Mouse : Logitech-compatible Mouse PS/2
Human Interface : HID-compliant game controller

MultiMedia Device(s)
Device : Creative SB Live! Value (WDM)
Device : Creative SBLive! Gameport

Printers and Faxes
Model : Microsoft Office Document Image Writer
Model : HP OfficeJet T Series Printer
Model : HP OfficeJet T Series Fax

Operating System(s)
Windows System : Microsoft Windows XP Professional Ver 5.01.2600 Service Pack 1

Network Adapter(s)
Networking Installed : Yes
Adapter : SiS 900 PCI Fast Ethernet Adapter

budhisetiawan

well i guess that is one way...lol...more than i think u wanted though...

Nebulous

lol, ok lets shorten this:

Mobo: ECS K7S5A
Cpu: AMD T-Bird 1.33Mhz
Vid card: S3 Inc. Savage4
2 HDDS: 1) SAMSUNG SV2042H, 2) WDC WD153BA
Sound card: Creative SB Live!

How much ram is in the machine?



Hmmm, only thing i need to know is what brand/size is the psu and I bet you have stock cooling on that T-Bird? Most likely the reboot issue is caused by overheating. T-Birds tend to run hot, so most likely you're not getting adequate cooling into the case and the heatsink you have isn't enough. This can also be caused by a dirty fan/heatsink and again not enough cool air getting to the cpu.

oh, am i right about what you have in your machine?

budhisetiawan

brand size of psu?

Whats psu?

I will post my temps after i restart.

CPU temps 53.0C / 127.4F
Board temps 25.0C / 77.0F
Power/ Aux temp 3.0C / 37.4

Nebulous

Psu- power supply unit

budhisetiawan

ohhh....I dont know what brand...but it is a 400

budhisetiawan

those were the temps .....meant to erase the restart thing...didnt have to restart to check the temps...

So what do you think?

Nebulous

Not 100% sure but i believe the threshold for an AMD is 70c before things start to go whacky, but each cpu reacts differently.

You're not oc'ed so that isn't an issue. @ CPU temps 53.0C / 127.4F i'd say the cpu is heating up just a bit and isn't liking the so-so high temp. I can bet you have that thermal gum which comes with a stock cooler and it isn't doing the job. Looks like it's time for some maintenance.

You're gonna have to remove the heatsink and the cpu, clean that gum off of it, apply some thermal grease and put it back together. Also while you're at it clean off the fans ( all the ones you have) and this will ensure some good airflow.

budhisetiawan

when i ordered my new heat sink it came w/ some tube of grease stuff...is that what your talking abouit.....if so then it is ont there when i had to get a new cpu fan and heatsink...