Computer Always freezing

Mr_BojinglesMr_Bojingles Northern Michigan New
edited November 2003 in Hardware
I am having a problem with a friends computer with it always freezing. It doesn't matter if I am in a game or windows, it usually freezes after a short time. This computer was recenlty built form all new parts and has been having this problem since.

The mobo is a DFI Lan Party with the nforce2 ultra chipset, 2500 barton, and radeon 9700 pro.

He has two new sticks of Geil pc3200 (256mb each) I have tried each one individually and then brought a stick of my ram over which I know works fine because I pulled it from one of my computers.

I have updated the videocard and nforce drivers to the newest version. Heat is not an issue as it is running around 50 celsious.

He is using a raidmax 350w ps (came with the case)

Could it be a bad mobo? Or is it something else?

:respect: to all who help!

Comments

  • primesuspectprimesuspect Beepin n' Boopin Detroit, MI Icrontian
    edited November 2003
    hehehe.... i think you know what I'm gonna say....
  • Mr_BojinglesMr_Bojingles Northern Michigan New
    edited November 2003
    :bawling: I need some words of encouragement prime!
  • JBJB Carlsbad, CA
    edited November 2003
    www.memtest86.com

    -thats what prime wants to say:D

    also check the voltages in the bios, see if the 12, 5, and 3.3 are in spec
  • primesuspectprimesuspect Beepin n' Boopin Detroit, MI Icrontian
    edited November 2003
    he said it! That's what I was gonna say!

    :D
  • Al_CapownAl_Capown Indiana
    edited November 2003
    Are you overclocking at all? If not, those temps are high for stock :-/. Have you tried the good ol' reformat?
  • Mr_BojinglesMr_Bojingles Northern Michigan New
    edited November 2003
    alright, alright. I will give it a whirl...just doesn't make sense that 2 brand new sticks would be bad...but then I take a stick of ram out of my computer that i know works for sure and it still freezes.

    I'll give it a shot at see what happens.
  • Al_CapownAl_Capown Indiana
    edited November 2003
    Al_Capown had this to say
    Are you overclocking at all? If not, those temps are high for stock :-/. Have you tried the good ol' reformat?
    .

    Still awaiting your answer ;)
  • Mr_BojinglesMr_Bojingles Northern Michigan New
    edited November 2003
    sorry about that capown. I was writing a post over a few minutes and then went back over to the troubled computer before posting so I didn't refresh this thread after you posted...

    No overclocking is being done. The computer has only been built for a couple weeks from all new parts so a reformat I don't think would do much.

    I just checked the temp. and it was at 36 celsious. So when my friend checked it he must of doing something that was making the cpu think hard just before he wrote the temp down.

    But alas, no floppy disks or blank cds can be found in the house right now :( So I will have to wait till i get home to get some of my own to bring back over tomorrow.
  • GnomeWizarddGnomeWizardd Member 4 Life Akron, PA Icrontian
    edited November 2003
    update the bios on the board. I had a Asus that read 34* C but when i redid my bios it was actually 65*C and then i check ed the inside of the case and the fan wasnt spinning. But this was LONG time ago on my asus a7m
  • Omega65Omega65 Philadelphia, Pa
    edited November 2003
    Upgrade the Heatsink to Thermal SLK series (800, 900 or 947)

    Also I would by a 400w or better PSU one that has >20A on the 12v rail. pssst check sig below :)
  • Mr_BojinglesMr_Bojingles Northern Michigan New
    edited November 2003
    I dropped off memtest at my friend jason's house today. I let it run for about an hour before I left and everything was passing. I am going to give him a call later to see how it is going.

    One thing I noticed was that memtest couldn't tell me how much L2 cache his barton had. I don't know if that means anything, but thought I should throw that in there.
  • Straight_ManStraight_Man Geeky, in my own way Naples, FL Icrontian
    edited November 2003
    My Barton likes a higher voltage than most are posting, it runs at 1.73 volts in non-OC'd mode. I have HAD problems with Geil module generic RAM adn with video cards overheating down here, and BOTH will cause freezes. I suspect that batches of GL2000 modules were OC'd on Geil generic, they run at DDR266 and get memory dropouts in BITS in DDR333. These are on modules stated to be PC3200, the timings needed to get them running are those for OC'd DDR266's (way too high a timeslice wait state settings set, try dual channel settings on non-dual channel and you get about DDR2700 to DDR2900 relative performance, this is an indicator, if it works, of amodule that was forced to run OC'd and is marginal at best for that. Have also had one die of heat in three weeks, another sign of that as the temps are cooling OFF and not gettign wamrer here also. AVOID GENERIC GEIL, or expect to have fight RMAing it until you get a good batch set. If this is high-end Geil, and you indeed get errors out of metest then RMA the stick.

    IF no errors, look at the FSB settings, soem BIOSs reset FSB and DRAM timing to a default as follows:

    FSB 100 MHz.
    DRAM base timing 100 MHz.

    BOTH should be 166 MHz for good hardware. Also, if you get HD errors before freeze, chack the cable and the way it is connected, to HD and all other things on IDE bus,ok???

    But total errorless lock is usually timing or overheating of something.

    John-- who had the primary master HD connector work loose day before yesterday, got all sorts of freezes, and it was not heat, though a set of other issues makes me have an SLK-900 on the way, and a fan, and soem more of the very GOOD and cheap copper sheilded ATA\133 PcToys EIDE round cables from CoolerGuys.com.
  • edited November 2003
    Geil is decently cheap ram, nothing really delux though, i prefer my corsair xms, anyways, geil likes to have majorly high voltages to run at stock speeds.

    And are you running that 9700 pro on the cat 3.9's when you say latest version?
  • Mr_BojinglesMr_Bojingles Northern Michigan New
    edited November 2003
    Thanks guys, I talked to my friend jason on the phone and he said that the memtest has had no errors yet. Its been running for probably 5 hours.

    Yes, it is the 3.9's i am using for the 9700 pro.

    When his computer freezes there is no errors at all. It just freezes as is.

    One thing I thought was odd was when I was running 3dmark03 over and over. On the third time I was running it, and I believe it was the nature scene, the screen froze but the frame counter kept going. I tried to esc/crt-alt-del but it then just totally locked up.

    Ageek: I will try some the things you suggested when I am at his house tomorrow. Unfortunalty I don't have the computer at my place right now. I am pretty sure both the ram and the processor are running at 166mhz.

    I believe this is the ram he has:
    http://www.newegg.com/app/viewproduct.asp?DEPA=1&submit=Go&description=GE2563200
  • Straight_ManStraight_Man Geeky, in my own way Naples, FL Icrontian
    edited November 2003
    Ok, look for a GEIL name on the modules themselves. If not there, but modules are labelled GL2000 anyway, this is resold generic modules which have a higher incidence of failure than most GEIL name labelled modules as the GEIL name usually is imprinted after batch testing only on good modules. The ones I had trouble with came from UpgradeNation, and they were NOT name face branded on the modules but were GEIL modules in fact. GEIL does NOT guarantee generic modules (they say this on their mfr site), only their OWN, and is reselling modules for the OEM\Generic market that will never get their face labels on them as they do not fully pass GEIL's face name branding QC specs. Un fortunately, this is becoming more and more common with RAM which is why I buy brand name only or mid to upper grade if a mfr with a QC problem (Kingston puts lesser relaiblilty modules in its Value RAM than in its HyperX, sometimes SAME model code but QC validated and lifetime warranteed-- they also sell those non-QC modules to others as modules with very little backup warranty because they work, but poorly to fair and the chances are random as to which from module to module in a single stick.). I have had 4X the problems with Generics than with anything lifetime, so will pay up to 1.5X upfront to NOT have to as heavily QC them when building boxes.

    John.

    John.
  • Mr_BojinglesMr_Bojingles Northern Michigan New
    edited November 2003
    I tried setting the bios to fail safe defaults but the computer refuses to boot. It was freezing at the windows boot screen. I put it back to optimal defaults and made sure both the cpu and ram were at 166mhz.

    I double checked my ide connections and unplugged and plugged everything back in.

    I was unable to get the heatspreaders off to look at the ram itself, so I couldn't confirm if the geil name was on them.

    When i was in halo the game froze but it kept looping a second or two of sound. but everything else was froze. Another time halo totally lost its sound but I could still play. I went into the nvidia control panel for sound with halo minimized and then the computer froze on me. It seems totally random...

    I then went into to safe mode for 10-15 minutes and the computer never froze.

    What gets me is that I tried a stick of my own ram from my own computer the other day and it still was freezing in jason's computer. I know my stick works fine because I have been using it for several months without trouble.

    I have unistalled both the videocard and nvidia nforce drives and re-installed them with no luck.

    Currently the ram timings are at: 2.0-7-4-4 (mobo optimal default)

    And these are on a sticker on the ram itself: 2.5-6-3-3

    I am not to familer to playing around with ram timings, but what would be recommended?

    EDIT\\mistyped ram timing :D
  • Straight_ManStraight_Man Geeky, in my own way Naples, FL Icrontian
    edited November 2003
    This is probably NOT a pure hardware defectiveness problem per se-- it is a resource stack problem probably. Look at the settings for the video card for IRQ and DMA. TRY:

    Disable LPT2 port settings, IE printer port SHOULD NOT BE using IRQ5. Sound cards LIKE IRQ 5. Make usre modem is not set to COM 5, IRQ 5 (Compaqs with cheap modems added LOVE to do this, go online, play sound, computer locks, typically with PCTel modules. Half the folks with Sound Blasters and PCTel modem cards (chip mfr will be PCTel) have to go to something else for a modem, like an external modem or a USR modem that will accept other IRQs than 5.

    Next, if sound is embedded, PULL the modem if can, or disable in BIOS. Bet part of problem if not most of it vaporizes on modem removal. POSSIBLE defective modem if modem not new or even if so.

    Also, on modern boards IRQs 9, 10,and 11 are typically already stacked, no way do you want modem or sound on any of those IRQs.

    John-- mini-ABC on resolving IRQ stacks for sound and modem and possibly LPT2.
  • GnomeWizarddGnomeWizardd Member 4 Life Akron, PA Icrontian
    edited November 2003
    video card overheating?? I have a 9700pro and one time my pc kept freezing it was cuase it was soo hot even tho the heatsink was on but it couldnt keep it cool enuf
    Open the side of the case and blow a fan on the video card and run it. Prolly thats the problem
  • Mr_BojinglesMr_Bojingles Northern Michigan New
    edited November 2003
    There are no pci cards or modems installed. The only add-in card installed is the 9700 pro. It is an nforce2 ultra chipset so he is using the onboard audio and lan.

    I don't believe it is a heat issue because I was playing max payne 2 last night for about 30 min on jasons computer with no problem. I called him today and told him to play max payne 2 and checked back and he told me he played it for 1 1/2 hours with no problems.(everything is maxed in graphic settings 1280x1024)

    Also, last night, I booted it into safe mode and just let it sit there for 2 hours, and it didn't freeze.

    But if you are in windows normally it will usually freeze in under 20 mins usually(time varies), even if you boot it up and just let it sit there without doing anything.

    I looked in bios last night and I believe all the IRQs are automatically assigned, so I left it at that.

    The only time his computer doesn't seem to freeze is when the computer is in safe mode or in max payne 2.
  • ketoketo Occupied. Or is it preoccupied? Icrontian
    edited November 2003
    chipset drivers/sound drivers.
  • Mr_BojinglesMr_Bojingles Northern Michigan New
    edited November 2003
    keto had this to say
    chipset drivers/sound drivers.

    I have installed and re-installed the latest nforce drivers twice. I believe there are version 3.13.
  • profdlpprofdlp The Holy City Of Westlake, Ohio
    edited November 2003
    Try System Restore (if possible), then reinstall the drivers once again. A couple of days ago I fixed my daughters computer this way.

    On the other hand, I have generally found that the symptoms you describe are usually a heat issue, with memory a close second. (Memory usually reboots your computer; heat freezes the screen).
  • Mr_BojinglesMr_Bojingles Northern Michigan New
    edited November 2003
    I think I am going to do one step better then system restore and just reformat the bugger :D

    When I do that, at least I can rule that out if it still freezes.

    Then I will open the case up and point a fan at it like gnomewizardd suggested.

    Just the whole being able to play max payne 2 without it ever freezing baffels me...
  • profdlpprofdlp The Holy City Of Westlake, Ohio
    edited November 2003
    mr_bojingles3264 had this to say
    I think I am going to do one step better then system restore and just reformat the bugger :D

    When I do that, at least I can rule that out if it still freezes.

    Then I will open the case up and point a fan at it like gnomewizardd suggested.

    Just the whole being able to play max payne 2 without it ever freezing baffels me...
    It's often less of a hassle to do that, and rule out ALL software issues, than it is to endlessly troubleshoot. The way changing a vid driver has become so complex, it might even be quicker... :p

    Gnome's idea is an excellent one. It's the quick & easy way to troubleshoot heat problems.

    The Max Payne 2 thing is just weird, but would indicate a driver problem. Maybe it just avoids a certain driver call that other games do not.

    Good luck!

    (PS - Head over here and get your prize. :thumbsup: )
  • Geeky1Geeky1 University of the Pacific (Stockton, CA, USA)
    edited November 2003
    I'd do what you just said you were going to do... re-format.

    BTW... it's better for it to be freezing than boiling, so I wouldn't complain, especially not if it's that cold all the time... :D
  • GnomeWizarddGnomeWizardd Member 4 Life Akron, PA Icrontian
    edited November 2003
    When you do reformat the best drivers for hte 9700 pro is the 1.7's the others either fry monitors and the 1.9's dont impress me at all
  • Mr_BojinglesMr_Bojingles Northern Michigan New
    edited November 2003
    Alrighty. I reformatted it today.

    After windows was done the only thing installed was the nforce drivers. No problems there. So I then installed the ATI drivers, but it started to freeze again.

    I system restored to the orig. windows install and just installed the ATI drivers. No problems.

    So there is some sort of conflict between the nforce drivers and ati drivers. I disabled both tray icons for ati and nvidia and it still froze.

    I then found a system process called ATI something or another that was listed under the user "system" and stopped that which in turn ended a process by the same name but by the user "jason". It seemed to do the trick as windows stopped freezing and I was messing around with half-life and had no problems.

    Hopefully the problem is now fixed :)

    Thanks for everyones help.
  • Straight_ManStraight_Man Geeky, in my own way Naples, FL Icrontian
    edited November 2003
    YEs, nVidia and ATI use different DriectX tunings at mfr level. They WILL conflict some.

    And, the ATI taskbar and ATI monitoring interferes with too much software. Which is why I am saying goodbye to ATI for now, until they get their software tuned for 32-64 bit a bit better. Good hardware, basicly, drivers STINK versus nVidia reference drivers unless some of the bells and whistles they toss in are removed manually AFTER install.

    Probbaly, with the nforce media bridge drivers running, the ATI drivers could not mod DirectX. The installer does not grok how to talk abuot that kind of issue, so ATI says to switch from an nVidia card to an ATI you first remove the nVidia drivers, and the reverse also holds true. The nForce chipset was tuned for use with nVidia cards, different DirectX strategies used. That is underlying why in this case, I bet. Since card behaves with the nforce tuning in place and what you removed is experientially not needed, leave any ATI glitz off of the nForce chipsets and just use the driver core stuff.

    I also have had to remove SOMETHING from every Radeon support software install I have ever made to get the box smoothly running. To switch to nVidia on the fly, I have to literally PULL the Radeon stuff in toto, roll the bock temporarily to BASE video settings, revert DriectX to a stock Microsoft DirectX, then install the nVidia stuff. So what happened makes experiential sense. That conflict will do what happened to you, BIG TIME.

    John.
  • ThraxThrax 🐌 Austin, TX Icrontian
    edited November 2003
    I've never had to pull anything from a radeon driver after install on all the radeon cards in the series, 35 cards total (Several from each type), 7 different nForce2 boards and 3 different radeon driver sets (3.7/8/9).
  • Straight_ManStraight_Man Geeky, in my own way Naples, FL Icrontian
    edited November 2003
    Well, I have used, over the whole time that ATI made drivers, abut 80% of the versions used. For best performance, I use nVidia with Intel chipsets, Radeons with Via, an Nvidia with nforce. Every box I ever built or worked on wtih an ATI product in it got the desktop software helpers pulled, and the drivers left. Core drivers only, and half the time I had to relay a standard Directx over the ATI stuff that supposedly tuned it or ATI software hung the box-- poart of my software kit is TechNet DirectX admin install packs, obtained legitimately, for just that reason.

    The nVidia drivers went in typically one to two times allowing for revisions, the Radeons I typically ended up grabbing three to four revisions for each card to get the core drivers to sync with Microsoft DirectX well. Over FIVE Windows main release versions starting with 95. When 3.1 and 3.11 were out and in common use, Trident and others than ATI and Nvidia were king of video hardware for most boxes. Before that, the companies that made the video cards that worked best given the other hardware with Microsoft stuff were Trident and some totally dead firms.

    Microsoft favors nVidia LONG TERM, ATI less so. And ATI is less likely to sync with Microsoft, because they get the info later than nVidia does. So,their 3D syncs less with Microsoft DirectX. Possibly this trend is reversing, you have used much more recent Radeons than I. Also, I have the perception that ATI is less fine detail oriented, Nvidia also more detail oriented as well as starting their software dev earlier and ATI later in hardware dev research and testing. After quite a while, I phase long term into the equation which might not make sense here too much to folks much younger, but tends to yeild better overall boxes in longer term. This is why I mostly get PROBLEM boxes to work on, BIG PROBLEM boxes more often than small problem boxes and COMPLEX problem boxes versus single issue boxes. This makes me say things that over the shorter term seem not to make fiscal sense but are likely to work longer term. I also work with more than just Widnwos boxes, and for about 2\3 of the non-Windows boxes nVidia has drivers and ATI has broken or incompletely functional drivers-- this is immediate issue and short term less relevant, but longer term much more so, as it is atrend which I will admit ATI si TRYING to reverse some, but OH SO SLOWLY over the last 8 years. SIS Chipsets like Radeon better than nVidia overall but their QC is poorer than other major chipset makers.

    Guess what I have been trying to show is the interrelation between hardware and software sets, and the intererelation between driver addon packs and O\Ss themselves, adn I natively use a longer term perspective after three plus decades of looking at, fixing, and understanding boxes. Started with programming a CLOSET sized thing, then PRIME minicomputers, then remote to mainframes and local with pre-PS\1s and Ps1s, then Atari ST and TTs, then 386's, 486's and then Pentia starting with the plain Pentium and AMD K series (most of it) with hundreds of video cards and embedded chipsets involved (I stopped counting). That is why I have this perspective on things.

    This is NOT a RANT at all, nor did I take offense, nor is this boasting nor attention-getting, this is explication of my BIAS toward longer term trends influencing my overall system building as much as short term stuff, cuz much of the short term stuff turns out to be hype over the long run. Also my BIAS to explaining how clock works reliably over longer term rather than fine focusing on one obvious thing set which often is a symptom of something possibly related but in a broader sense.

    Right now Radeon is popular because ATI si throwing work at it to tilt the competitive tables some, but long-term ATI has put lees R&D into software than has nVidia and less money into software than nVidia, and less overall compatibility testing into nVidia. Hopefully, from what you say, ATI has been working lately more toward intercompatibility, but what I have seen long-term is more betas than final stuff, and that means more rework attempts but less polishing of real fine details. It is good that we counterbalance each other in this way, I think, for the whole forum. You have convinced me to try more AMD and nforce stuff than I have in past after issues with many K6 and K7 chips and earlier processors in a day when Microsft favored Intel even more than it now does.

    John.
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