How to fix these error warnings?

Tim

I'm working on a Dell Latitude D610 laptop, and have gotten it all reloaded on a new hard drive with a fresh copy of XP Home. The internal wireless and everything works fine.

But a couple minutes after you turn the computer on, I get 2 warning windows on the screen, and to each I can click an "OK" box to make it go away.

The first one reads:

Broadcom Security Platform Personal Secure Drive

The initialization of the PSD access failed - this may be because the TPM component on your PC is disabled, uninstalled, or not functioning correctly.


The second one reads:

Broadcom Secure Foundation (TM) TPM Status Indication Applet

An Security Platform Services connection failed (0xe0283103). Yes, it says "An", not "A".

Any ideas? I really don't want them popping up, as the laptop owner will be calling with questions and "it didn't do that before" BS, and who needs that?

RADA

Tim,

Seen this before on a D610, in Add or Remove programs, uninstall any "extra" Broadcom software you find.

You've added a driver that your system doesn't need, and its erroring out because it finds other Broadcom hardware that it can "almost" recognize..

Make sure you load the "Driver Only" for any Broadcom device you know is part of this D610

You can do a little sleuthing by checking the drivers under hardware list against the drivers loaded as programs in Add or Remove to figure out what the extra file is...

This cleared up the problem for me after a reboot.

Best Regards,

R

Tim

I think I got it, I deleted the Broadcom TPM program from the Add/Remove Programs list.

When I was getting all the drivers for this laptop, I had gone to the Dell website and was just saving a bunch of driver files that looked like the right ones to a flash drive to get them back in the computer.

It seems to work fine now.

Thanks

dpknauss

To get rid of these errors and take advantage of the added Trusted Platform Module (TPM) functionality, you need to activate TPM in your BIOS. Instructions here:

http://www.solano.edu/tech_learn_resources/techtips/D620/security.htm#wp1113909

http://www.dell.com/content/learnmore/learnmore.aspx?~id=smartcard&~series=latit&~tab=recommendations&c=us&cs=555&l=en&s=biz

https://support.dell.com/support/edocs/systems/latd620/en/UG/security.htm#wp1113909

troll

Choose Wisely Though...

NOTICE: To secure your TPM data and encryption keys, follow the backup procedures documented in the Broadcom Secure Foundation Getting Started Guide. In the event of these backups being incomplete, lost, or damaged, Dell will be unable to assist in the recovery of encrypted data.

If the main board goes bad and you have no backup of the keys, or the key backup is corrupt, ALL DATA IS LOST...

Rfoy

Thank YOU!!! I am so happy you put that down and I decided to keep reading. Worked like a charm.

dpknauss wrote:

To get rid of these errors and take advantage of the added Trusted Platform Module (TPM) functionality, you need to activate TPM in your BIOS. Instructions here:

http://www.solano.edu/tech_learn_resources/techtips/D620/security.htm#wp1113909

http://www.dell.com/content/learnmore/learnmore.aspx?~id=smartcard&~series=latit&~tab=recommendations&c=us&cs=555&l=en&s=biz

https://support.dell.com/support/edocs/systems/latd620/en/UG/security.htm#wp1113909