Too many computer problems...

Unknown · August 2008

Hi, my computer is not doing well. I am so frustrated! Here are a few things that seem to be wrong at the moment:

My cpu usage will spike up to 100% quite often.
There are many many processes running.
I get the "virtual memory is running low" error often.
I am unable to shut down without manually closing the "ccSvcHst" process. (There are as many as five of them running at any given time according to the task manager.)
I have been trying to create a website from GoDaddy.com and my laptop is so incredibly slow that I want to throw it out the window.
Slow, slow, slow. Freezes up at times. Slow to boot up.
I have been using MSN for my browser and my mail. I started having trouble with not receiving mail and the program freezing up so MSN had me do a complete uninstall of the software. Then they reinstalled it. It worked again for a while, but is now messing up again. They said it was probably a Microsoft issue within my laptop in that case.

All of you seem so helpful here. I'm not all that savvy with computers but I can follow directions. Can you help me figure out if I have spyware or a virus or something so maybe I can get it running good again? My laptop is only 3 years old. I recently downloaded and purchased (in desparation) RegCure.

Thank you in advance...

Trogan · August 2008

Hi and welcome to Icrontic!

1. Download HJTInstall.exe to your Desktop.

Doubleclick HJTInstall.exe to install it.
By default it will install to C:\Program Files\Trend Micro\HijackThis .
Click on Install.
It will create a HijackThis icon on the desktop.
Once installed, it will launch Hijackthis.
Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
Save the log to a convenient location as you'll need to post it soon. Don't close HijackThis just yet.
Don't use the Analyse This button, its findings are dangerous if misinterpreted.
Don't have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

2. I need to see another log from HijackThis.

With Hijackthis still open, click Main Menu.
Click on Open the Misc Tools section.
Next click on Open uninstall manager.
Press the Save list button.
Save the file to your desktop, with the default name of uninstall_list
Copy & Paste the entire contents of that file in your in your next post.

3. Please post the HijackThis log, and Uninstall list back here.

lucy's mom · August 2008

Uninstall list:

ABBYY FineReader 6.0 Sprint
Adobe Flash Player ActiveX
Adobe Reader 7.1.0
Adobe Shockwave Player 11
AnswerWorks 5.0 English Runtime
AppCore
ATI Control Panel
ATI Display Driver
Backup
BigFix
ccCommon
Collage Maker 2.05
Compatibility Pack for the 2007 Office system
Conexant AC-Link Audio
Corel Paint Shop Pro Photo X2
CyberDefender Early Detection Center
Form Fill (Windows Live Toolbar)
GearDrvs
getPlus(R)_ocx
Google Earth
Google Toolbar for Internet Explorer
Google Updater
GraphicView 32
HijackThis 2.0.2
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
IrfanView (remove only)
J2SE Runtime Environment 5.0 Update 2
Java(TM) 6 Update 3
Java(TM) 6 Update 5
Lexmark 6500 Series
LimeWire 4.14.10
LiveUpdate (Symantec Corporation)
LiveUpdate (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
Macromedia Shockwave Player
MagicDisc 2.5.79
Map Button (Windows Live Toolbar)
MathPlayer
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Easy Assist
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2005
Microsoft National Language Support Downlevel APIs
Microsoft Office OneNote 2003
Microsoft Office Outlook Connector
Microsoft Office Professional Edition 2003
Microsoft Picture It! Premium 10
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
Mozilla Firefox (2.0.0.16)
MSN
MSXML 4.0 SP2 (KB925672)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MyIdentityDefender Toolbar (CyberDefender Corporation)
Nero BurnRights
Nero OEM
Norton 360
Norton 360
Norton 360 (Symantec Corporation)
Norton 360 HTMLHelp
Norton Confidential Core
OneCare Advisor (Windows Live Toolbar)
PANTECH PC USB Modem Software
Photo Story 3 for Windows
PhotoShow Deluxe 4
Picasa 2
Picture Collage Maker
Popup Blocker (Windows Live Toolbar)
PowerDVD
Quicken 2008
QuickTime
RealPlayer Basic
Recovery Software Suite Gateway
RegCure 1.5.0.1
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Smart Menus (Windows Live Toolbar)
Soft Data Fax Modem with SmartCP
SPBBC 32bit
Symantec Real Time Storage Protection Component
Symantec Technical Support Controls
Synaptics Pointing Device Driver
Texas Instruments PCIxx21/x515 drivers.
Update for Windows XP (KB951978)
Viewpoint Media Player
VZAccess Manager
Windows Live Favorites for Windows Live Toolbar
Windows Live Messenger
Windows Live Outlook Toolbar (Windows Live Toolbar)
Windows Live Sign-in Assistant
Windows Live Toolbar
Windows Live Toolbar
Windows Live Toolbar Extension (Windows Live Toolbar)
Windows Live Toolbar Feed Detector (Windows Live Toolbar)
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Format SDK Hotfix - KB891122
Windows Media Player 11
Windows Media Player 11
Windows Rights Management Client Backwards Compatibility SP2
Windows Rights Management Client with Service Pack 2
Windows XP Service Pack 3
WinRAR archiver

HJT Logfile:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:34:22 PM, on 8/9/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\lxdfserv.exe
C:\WINDOWS\system32\lxdfcoms.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\PSIService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Lexmark 6500 Series\lxdfmon.exe
C:\Program Files\Lexmark 6500 Series\lxdfamon.exe
C:\Program Files\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\SIMPLE~1\PHOTOS~1\data\Xtras\mssysmgr.exe
C:\Program Files\BigFix\BigFix.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\RegCure\RegCure.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Norton 360\ScanStub.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\CyberDefender\AntiSpyware\cdas5e.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =

http://safesearch.cyberdefender.com/smallsearch.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?linkid=677
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =

http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =

http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =

http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program

Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common

Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} -

C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program

Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program

Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: MyIdentityDefender - {A26503FE-B3B8-4910-A9DC-9CBD25C6B8D6} - C:\Documents and

Settings\Owner\Local Settings\Application Data\CyberDefender\cdmyidd.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program

files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program

Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program

Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL

Toolbar\toolbar.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program

files\google\googletoolbar2.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program

Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common

Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O3 - Toolbar: MyIdentityDefender - {A26503FE-B3B8-4910-A9DC-9CBD25C6B8D6} - C:\Documents and

Settings\Owner\Local Settings\Application Data\CyberDefender\cdmyidd.dll
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [lxdfmon.exe] "C:\Program Files\Lexmark 6500 Series\lxdfmon.exe"
O4 - HKLM\..\Run: [lxdfamon] "C:\Program Files\Lexmark 6500 Series\lxdfamon.exe"
O4 - HKLM\..\Run: [Lexmark 6500 Series Fax Server] "C:\Program Files\Lexmark 6500 Series\fm3032.exe" /s
O4 - HKLM\..\Run: [Corel File Shell Monitor] C:\Program Files\Corel\Corel Paint Shop Pro Photo

X2\CorelIOMonitor.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton 360\osCheck.exe"
O4 - HKLM\..\Run: [CyberDefender Early Detection Center] "C:\Program

Files\CyberDefender\AntiSpyware\ISSIntro.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Simple Star PhotoShow Media Manager]

C:\PROGRA~1\SIMPLE~1\PHOTOS~1\data\Xtras\mssysmgr.exe
O4 - HKCU\..\Run: [CyberDefender Early Detection Center] "C:\Program

Files\CyberDefender\AntiSpyware\cdas5e.exe" /minimize
O4 - HKCU\..\RunOnce: [] C:\Program Files\Mozilla Firefox\firefox.exe

http://www.symantec.com/techsupp/servlet/ProductMessages?module=2007&error=0&language=en&product=Sy

mNRT&version=2008.0.1.19&build=Symantec&a=00000082.00000010.0000002f&b=00000082.0000004

9.000000b9&c=00000082.00000096.000001da
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft

Office\OFFICE11\ONENOTEM.EXE
O8 - Extra context menu item: &Search -

http://edits.mywebsearch.com/toolbaredits/menusearch.jhtml?p=ZNxmk572YYUS
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live

Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel -

res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL

Toolbar\toolbar.dll (file missing)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program

Files\AOL Toolbar\toolbar.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -

C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -

C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network

Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} -

C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) -

http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {1754A1BA-A1DF-4F10-B199-AA55AA1A120F} (InstallerBehaviorFactory Class) -

https://signup.msn.com/pages/MsnInstC.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} -

http://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei/SmileyCentralFWBInitialSetup1.0.0.15-3.cab
O16 - DPF: {26522409-8BBF-4C5B-A4D3-CF4B1D6F255B} (UMediaPlayer Class) -

http://www.umediaserver.net/bin/UMediaControl5.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) -

http://photo.walgreens.com/WalgreensActivia.cab
O16 - DPF: {4788DE08-3552-49EA-AC8C-233DA52523B9} (RIM AxLoader) -

http://www.magmic.com/AxLoader.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) -

http://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-36.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) -

http://hobbsfarm.spaces.msn.com//PhotoUpload/MsnPUpld.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) -

https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -

http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1166481459558
O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) -

http://hobbsfarm.spaces.live.com/PhotoUpload/MsnPUpld.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) -

http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {ADACAA8F-3595-47FE-9C31-9C7471B9BEC7} (OCXDownloadChecker Control) -

http://69.178.213.246/cab/OCXChecker_8000.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) -

http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
O16 - DPF: {CA11EB7C-1C85-4577-8A49-9E28EFB30184} (UMediaPlayer Class) -

http://www.umediaserver.net/bin/UMediaControl4.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) -

http://www.adobe.com/products/acrobat/nos/gp.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) -

http://zone.msn.com/bingame/popcaploader_v10.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program

Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common

Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common

Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program

Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec

Shared\VAScanner\comHost.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google

Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common

Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec

Shared\ccSvcHst.exe
O23 - Service: lxdfCATSCustConnectService - Lexmark International, Inc. -

C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\\lxdfserv.exe
O23 - Service: lxdf_device - - C:\WINDOWS\system32\lxdfcoms.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New

Boundary\PrismXL\PRISMXL.SYS
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec

Shared\CCPD-LC\symlcsvc.exe

--
End of file - 13053 bytes

Trogan · August 2008

Hi,

You have Limewire, a P2P filesharing program installed.

Many of these programs come with unwanted components bundled with them.
If you wish to find out whether the one you're using does click here.

Please note: Even if you are using a "safe" P2P program, it is only the program that is safe. You will be sharing files from uncertified sources, and these are often infected. The bad guys use P2P filesharing as a major conduit to spread their wares.

I recommend you uninstall all forms of P2P programs via Add/Remove programs in Control Panel.

Please note: you must NOT use this whilst we are cleaning your machine.

Please do the following...

1. Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version...

Updating Java:

Download the latest version of Java Runtime Environment (JRE) 6 update7.
Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications."
Click the "Download" button to the right.
Check the box that says: "Accept License Agreement."
The page will refresh.
Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
Close any programs you may have running - especially your web browser.
Go to Start > Control Panel double-click on Add/Remove programs and remove the following...
- J2SE Runtime Environment 5.0 Update 2
- Java(TM) 6 Update 3
- Java(TM) 6 Update 5
Reboot your computer once all Java components are removed.
Then from your desktop double-click on jre-6u7-windows-i586-p.exe to install the newest version.

2. Open HijackThis
- Click the Do a system scan only button
- Check the following entries (below)

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbar...p=ZNxmk572YYUS

O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/popcaploader_v10.cab

- Close ALL open windows (especially Internet Explorer!)
- Click Fix Checked
Close HiajckThis

3. Please download Malwarebytes' Anti-Malware to your desktop.

Double-click mbam-setup.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to
- Update Malwarebytes' Anti-Malware
- and Launch Malwarebytes' Anti-Malware
then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform full scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is checked, and click Remove Selected.
When completed, a log will open in Notepad. please copy and paste the log into your next reply
- If you accidently close it, the log file is saved here and will be named like this:
- C:\\Documents and Settings\\Username\\Application Data\\Malwarebytes\\Malwarebytes' Anti-Malware\\Logs\\mbam-log-date (time).txt

4. Please post the following...

MalwareBytes log - when Notepad opens, select the Format tab and uncheck Word Wrap
New HijackThis log - check that Word Wrap is unchecked.

lucy's mom · August 2008

Hi, I will attend to the Limewire shortly but I have a question about updating my Java. It asks for the platform I am using. I'm pretty sure I need to choose between Windows and Windows 64, but I do not know what to select. I'm sorry, dumb question I know...

Trogan · August 2008

Choose Windows.

lucy's mom · August 2008

Hi, after I updated my Java and rebooted, I don't see the icon on my desktop that I'm looking for to reinstall...

Trogan · August 2008

You can download the file again and install it.

Before careful to download the file to your Desktop and not to another folder.

lucy's mom · August 2008

Malwarebytes' Anti-Malware 1.24
Database version: 1038
Windows 5.1.2600 Service Pack 3

5:17:12 PM 8/10/2008
mbam-log-8-10-2008 (17-17-12).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 166790
Time elapsed: 2 hour(s), 25 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 27
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 8
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\cdmyidd.securitytoolbar (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{cd24eb02-9831-4838-99d0-726d411b1328} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{f20da564-9254-49fe-a678-cc3cef172252} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\cdmyidd.securitytoolbar.1 (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{e4e3e0f8-cd30-4380-8ce9-b96904bdefca} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{fe8a736f-4124-4d9c-b4b1-3b12381efabe} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{c9c5deaf-0a1f-4660-8279-9edfad6fefe1} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{147a976f-eee1-4377-8ea7-4716e4cdd239} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{9afb8248-617f-460d-9366-d71cdeda3179} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{a4730ebe-43a6-443e-9776-36915d323ad3} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{2e9937fc-cf2f-4f56-af54-5a6a3dd375cc} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{741de825-a6f0-4497-9aa6-8023cf9b0fff} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{56256a51-b582-467e-b8d4-7786eda79ae0} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{56256a51-b582-467e-b8d4-7786eda79ae0} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\MyWebSearch (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\FunWebProducts (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Fun Web Products (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\MyWebSearch (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\FocusInteractive (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Fun Web Products (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\MyWebSearch (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWebSearch\bar (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWebSearch\bar\History (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWebSearch\bar\Settings (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\FunWebProducts (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\FunWebProducts\ScreenSaver (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\FunWebProducts\ScreenSaver\Images (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\FunWebProducts\Shared (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\Owner\Local Settings\Application Data\CyberDefender\cdmyidd.dll (Trojan.BHO) -> Quarantined and deleted successfully.
C:\Program Files\MyWebSearch\bar\History\search2 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWebSearch\bar\Settings\setting2.htm (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWebSearch\bar\Settings\settings.dat (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWebSearch\bar\Settings\s_pid.dat (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\FunWebProducts\ScreenSaver\Images\0920ABFD.urr (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:24:47 PM, on 8/10/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\lxdfserv.exe
C:\WINDOWS\system32\lxdfcoms.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\PSIService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Lexmark 6500 Series\lxdfmon.exe
C:\Program Files\Lexmark 6500 Series\lxdfamon.exe
C:\Program Files\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\SIMPLE~1\PHOTOS~1\data\Xtras\mssysmgr.exe
C:\Program Files\CyberDefender\AntiSpyware\cdas5e.exe
C:\Program Files\BigFix\BigFix.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://safesearch.cyberdefender.com/smallsearch.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?linkid=677
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [lxdfmon.exe] "C:\Program Files\Lexmark 6500 Series\lxdfmon.exe"
O4 - HKLM\..\Run: [lxdfamon] "C:\Program Files\Lexmark 6500 Series\lxdfamon.exe"
O4 - HKLM\..\Run: [Lexmark 6500 Series Fax Server] "C:\Program Files\Lexmark 6500 Series\fm3032.exe" /s
O4 - HKLM\..\Run: [Corel File Shell Monitor] C:\Program Files\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton 360\osCheck.exe"
O4 - HKLM\..\Run: [CyberDefender Early Detection Center] "C:\Program Files\CyberDefender\AntiSpyware\ISSIntro.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Simple Star PhotoShow Media Manager] C:\PROGRA~1\SIMPLE~1\PHOTOS~1\data\Xtras\mssysmgr.exe
O4 - HKCU\..\Run: [CyberDefender Early Detection Center] "C:\Program Files\CyberDefender\AntiSpyware\cdas5e.exe" /minimize
O4 - HKCU\..\RunOnce: [] C:\Program Files\Mozilla Firefox\firefox.exe http://www.symantec.com/techsupp/servlet/ProductMessages?module=2007&error=0&language=en&product=SymNRT&version=2008.0.1.19&build=Symantec&a=00000082.00000010.0000002f&b=00000082.00000049.000000b9&c=00000082.00000096.000001da
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {1754A1BA-A1DF-4F10-B199-AA55AA1A120F} (InstallerBehaviorFactory Class) - https://signup.msn.com/pages/MsnInstC.cab
O16 - DPF: {26522409-8BBF-4C5B-A4D3-CF4B1D6F255B} (UMediaPlayer Class) - http://www.umediaserver.net/bin/UMediaControl5.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photo.walgreens.com/WalgreensActivia.cab
O16 - DPF: {4788DE08-3552-49EA-AC8C-233DA52523B9} (RIM AxLoader) - http://www.magmic.com/AxLoader.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-36.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://hobbsfarm.spaces.msn.com//PhotoUpload/MsnPUpld.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1166481459558
O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://hobbsfarm.spaces.live.com/PhotoUpload/MsnPUpld.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {ADACAA8F-3595-47FE-9C31-9C7471B9BEC7} (OCXDownloadChecker Control) - http://69.178.213.246/cab/OCXChecker_8000.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
O16 - DPF: {CA11EB7C-1C85-4577-8A49-9E28EFB30184} (UMediaPlayer Class) - http://www.umediaserver.net/bin/UMediaControl4.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: lxdfCATSCustConnectService - Lexmark International, Inc. - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\\lxdfserv.exe
O23 - Service: lxdf_device - - C:\WINDOWS\system32\lxdfcoms.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

--
End of file - 12004 bytes

Trogan · August 2008

Hi,

Nothing too serious in the MalwareBytes log.

Please do an online scan with Kaspersky WebScanner

Click on Kaspersky Online Scanner

You will be promted to install an ActiveX component from Kaspersky, Click Yes.

Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%.

The program will launch and then begin downloading the latest definition files:
Once the files have been downloaded click on NEXT
Now click on Scan Settings
In the scan settings make that the following are selected:
- Scan using the following Anti-Virus database:
Extended (if available otherwise Standard)

Scan Options:

Scan Archives
Scan Mail Bases

[*]Click OK
[*]Now under select a target to scan:

SelectMy Computer

[*]This will program will start and scan your system.
[*]The scan will take a while so be patient and let it run.
[*]Once the scan is complete it will display if your system has been infected.

Now click on the Save Report As button:
Change Save as type: to Text file
Save this as Kaspersky scan to your Desktop

[*]Post the Kaspersky report in your next reply.

Post the Kaspersky report back here.

lucy's mom · August 2008

Hi, I can't tell too much by this stuff that you are having me copy and paste, but I do see a few of my songs from Limewire in this one. I can delete them, no problem. Just let me know what I need to do as far as that goes and I will do it. Thanks!

KASPERSKY ONLINE SCANNER 7 REPORT
Monday, August 11, 2008
Operating System: Microsoft Windows XP Home Edition Service Pack 3 (build 2600)
Kaspersky Online Scanner 7 version: 7.0.25.0
Program database last update: Monday, August 11, 2008 18:06:35
Records in database: 1082963

Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes

Scan area - My Computer:
C:\
D:\
F:\
G:\

Scan statistics:
Files scanned: 163448
Threat name: 4
Infected objects: 5
Suspicious objects: 8
Duration of the scan: 03:39:33

File name / Threat name / Threats count
C:\Documents and Settings\Owner\Desktop\MSN Emails\db\Mail (shannon_e@msn.com)\stm0x3000117.002 Suspicious: Trojan-Spy.HTML.Fraud.gen 1
C:\Documents and Settings\Owner\Desktop\MSN Emails\db\Mail (shannon_e@msn.com)\stm0x300033e.000 Suspicious: Trojan-Spy.HTML.Fraud.gen 1
C:\Documents and Settings\Owner\Desktop\MSN Emails\db30\shannon_e-msn-com.196a Suspicious: Trojan-Spy.HTML.Fraud.gen 1
C:\Documents and Settings\Owner\Desktop\MSN Emails\db30\shannon_e-msn-com.1980 Suspicious: Trojan-Spy.HTML.Fraud.gen 1
C:\Documents and Settings\Owner\Desktop\MSN Emails\db30\shannon_e-msn-com.1999 Infected: Trojan-Spy.HTML.Bayfraud.jk 1
C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\MSN\db\Mail (shannon_e@msn.com)\stm0x3000117.002 Suspicious: Trojan-Spy.HTML.Fraud.gen 1
C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\MSN\db\Mail (shannon_e@msn.com)\stm0x300033e.000 Suspicious: Trojan-Spy.HTML.Fraud.gen 1
C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\MSN\db30\shannon_e-msn-com.10ff Suspicious: Trojan-Spy.HTML.Fraud.gen 1
C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\MSN\db30\shannon_e-msn-com.1105 Suspicious: Trojan-Spy.HTML.Fraud.gen 1
C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\MSN\db30\shannon_e-msn-com.110c Infected: Trojan-Spy.HTML.Bayfraud.jk 1
C:\Documents and Settings\Owner\My Documents\My Music\garth brooks change.mp3 Infected: Trojan-Downloader.WMA.Wimad.n 1
C:\Documents and Settings\Owner\Shared\garth brooks change.mp3 Infected: Trojan-Downloader.WMA.Wimad.n 1
C:\Documents and Settings\Owner\Shared\Harry Connick, Jr. - Recipe for Love.mp3.zip Infected: Backdoor.Win32.IRCBot.aro 1

The selected area was scanned.

Trogan · August 2008

Hi,

You have some nasty infections most likely come from Limewire.

Plesae do the following...

1. Run HijackThis and click on Open the Misc Tools section.
Click on delete a file on reboot...
Copy and paste the following into the "File name:" text box and then click Open:

C:\Documents and Settings\Owner\Shared\garth brooks change.mp3

When you are asked "Do you want to restart your computer now?", click NO.
Repeat these steps for the following file(s) and this time, when you reach the end, click OK:

C:\Documents and Settings\Owner\Shared\Harry Connick, Jr. - Recipe for Love.mp3.zip
C:\Documents and Settings\Owner\My Documents\My Music\garth brooks change.mp3

Your PC MUST reboot to delete the files!

2. I suggest you delete the following files in RED, but the choice is yours - more information about this malware

C:\Documents and Settings\Owner\Desktop\MSN Emails\db\Mail (shannon_e@msn.com)\stm0x3000117.002
C:\Documents and Settings\Owner\Desktop\MSN Emails\db\Mail (shannon_e@msn.com)\stm0x300033e.000
C:\Documents and Settings\Owner\Desktop\MSN Emails\db30\shannon_e-msn-com.196a
C:\Documents and Settings\Owner\Desktop\MSN Emails\db30\shannon_e-msn-com.1980
C:\Documents and Settings\Owner\Desktop\MSN Emails\db30\shannon_e-msn-com.1999
C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\MSN\db\Mail (shannon_e@msn.com)\stm0x3000117.002
C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\MSN\db\Mail (shannon_e@msn.com)\stm0x300033e.000
C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\MSN\db30\shannon_e-msn-com.10ff
C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\MSN\db30\shannon_e-msn-com.1105
C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\MSN\db30\shannon_e-msn-com.110c

3. Please post a new HijackThis log, and let me know how the computer is running.

lucy's mom · August 2008

Hi, I will certainly do what you have instructed and post back here when I am through. I had a question about that list of infected files. Those that say "msn email" does that mean that I have saved infected emails? Is there any way to see which emails they are exactly?

lucy's mom · August 2008

Can you tell if everything is cleaned up from this logfile? Do I need to do anymore scans? I had previously downloaded Cyber Defender the other day (before you were helping me) and it keeps popping up and saying that I have 15 threats or something like that. Thank you so much for your help!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:34:09 PM, on 8/12/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\lxdfserv.exe
C:\WINDOWS\system32\lxdfcoms.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\PSIService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Lexmark 6500 Series\lxdfmon.exe
C:\Program Files\Lexmark 6500 Series\lxdfamon.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\SIMPLE~1\PHOTOS~1\data\Xtras\mssysmgr.exe
C:\Program Files\CyberDefender\AntiSpyware\cdas5e.exe
C:\Program Files\BigFix\BigFix.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://safesearch.cyberdefender.com/smallsearch.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?linkid=677
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [lxdfmon.exe] "C:\Program Files\Lexmark 6500 Series\lxdfmon.exe"
O4 - HKLM\..\Run: [lxdfamon] "C:\Program Files\Lexmark 6500 Series\lxdfamon.exe"
O4 - HKLM\..\Run: [Lexmark 6500 Series Fax Server] "C:\Program Files\Lexmark 6500 Series\fm3032.exe" /s
O4 - HKLM\..\Run: [Corel File Shell Monitor] C:\Program Files\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton 360\osCheck.exe"
O4 - HKLM\..\Run: [CyberDefender Early Detection Center] "C:\Program Files\CyberDefender\AntiSpyware\ISSIntro.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Simple Star PhotoShow Media Manager] C:\PROGRA~1\SIMPLE~1\PHOTOS~1\data\Xtras\mssysmgr.exe
O4 - HKCU\..\Run: [CyberDefender Early Detection Center] "C:\Program Files\CyberDefender\AntiSpyware\cdas5e.exe" /minimize
O4 - HKCU\..\RunOnce: [] C:\Program Files\Mozilla Firefox\firefox.exe http://www.symantec.com/techsupp/servlet/ProductMessages?module=2007&error=0&language=en&product=SymNRT&version=2008.0.1.19&build=Symantec&a=00000082.00000010.0000002f&b=00000082.00000049.000000b9&c=00000082.00000096.000001da
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {1754A1BA-A1DF-4F10-B199-AA55AA1A120F} (InstallerBehaviorFactory Class) - https://signup.msn.com/pages/MsnInstC.cab
O16 - DPF: {26522409-8BBF-4C5B-A4D3-CF4B1D6F255B} (UMediaPlayer Class) - http://www.umediaserver.net/bin/UMediaControl5.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photo.walgreens.com/WalgreensActivia.cab
O16 - DPF: {4788DE08-3552-49EA-AC8C-233DA52523B9} (RIM AxLoader) - http://www.magmic.com/AxLoader.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-36.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://hobbsfarm.spaces.msn.com//PhotoUpload/MsnPUpld.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1166481459558
O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://hobbsfarm.spaces.live.com/PhotoUpload/MsnPUpld.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {ADACAA8F-3595-47FE-9C31-9C7471B9BEC7} (OCXDownloadChecker Control) - http://69.178.213.246/cab/OCXChecker_8000.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
O16 - DPF: {CA11EB7C-1C85-4577-8A49-9E28EFB30184} (UMediaPlayer Class) - http://www.umediaserver.net/bin/UMediaControl4.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: lxdfCATSCustConnectService - Lexmark International, Inc. - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\\lxdfserv.exe
O23 - Service: lxdf_device - - C:\WINDOWS\system32\lxdfcoms.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

--
End of file - 12083 bytes

Trogan · August 2008

Hi,

Hi, I will certainly do what you have instructed and post back here when I am through. I had a question about that list of infected files. Those that say "msn email" does that mean that I have saved infected emails? Is there any way to see which emails they are exactly?

These are the only saved emails that are infected since they were the only ones detected by Kaspersky. I don't know how you can see which emails they are, unfortunately.

Can you tell if everything is cleaned up from this logfile? Do I need to do anymore scans? I had previously downloaded Cyber Defender the other day (before you were helping me) and it keeps popping up and saying that I have 15 threats or something like that. Thank you so much for your help!

What is CyberDefender detecting? The HijackThis can is a starting point for identifying infections, but its not the only tool.

But apart from CyberDefender, how is the computer running?

lucy's mom · August 2008

CyberDefender is showing 15 possible threats. It won't let me delete them though unless I subscribe. ??? There are 12 Tracking Cookies classified as low risk. Two "registry" files (IBIS Toolbar, Limewire) rated high risk. Then a "RAT" file (VNC) also rated high risk. I tried to copy and paste the list but it won't let me copy it. Is CyberDefender reputable software or could they just be using these threats to get me to subscribe to them?

I haven't really done much on my computer to tell how it is running, but I did reboot and I'm still getting the ccSvcHst error having to end the program manually before it will shut down. Also, there are numerous processes running that are similar to this one.

Trogan · August 2008

CyberDefender is not a very reputable software and therefore the results are being exaggerated. Tracking Cookies are harmless. I doubt IBIS is there but we'll check.

ccSvcHst is related to Symantec/Norton, so it is a legit process/file. I see other people have similar problems, so my first suggestion is to update Norton via LiveUpdate if you haven't already done so. Let me know if this works.

Just to do a final check, please do the following...

Please download Deckard's System Scanner (DSS) to your desktop.

Close all applications and windows.
Double-click on dss.exe to run it, and follow the prompts.
When the scan is complete, a text file will open - Main.txt
Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of Main.txt in your thread in the HijackThis Log Help Forum.
A folder, C:\Deckard\System Scanner, will also open. In it will be another text file, Extra.txt.
Please also copy the contents of Extra.txt to your post as well.
Note: some firewalls may warn that sigcheck.exe is trying to access the internet - please ensure that you allow sigcheck.exe permission to do so.

What DSS will do:
create a new System Restore point in Windows XP and Vista.
clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
check some important areas of your system and produce a report for your analyst to review. DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed.

lucy's mom · August 2008

HI, I hope I did this correctly. The link for Deckard's Scan kept saying "page not found" so I did a search and found it another way. Again, I hope it was the right download.

I have the latest Live Updates for Norton so I am not sure why I'm still having this problem. I plan on changing security software when my Norton expires.

I am still having problems with MSN when I use them for my browser as well as mail server. I have been trying to get used to Mozilla for my browser and Outlook for my mail so I don't have to use MSN at all, but change is not easy for me...

Deckard's System Scanner v20071014.68
Run by Owner on 2008-08-12 18:57:39
Computer is in Normal Mode.

-- System Restore

Successfully created a Deckard's System Scanner Restore Point.

-- Last 5 Restore Point(s) --
100: 2008-08-12 23:58:05 UTC - RP939 - Deckard's System Scanner Restore Point
99: 2008-08-12 23:17:06 UTC - RP938 - Software Distribution Service 3.0
98: 2008-08-12 19:59:17 UTC - RP937 - System Checkpoint
97: 2008-08-11 18:31:57 UTC - RP936 - System Checkpoint
96: 2008-08-10 14:00:26 UTC - RP935 - Installed Java(TM) 6 Update 7

-- First Restore Point --
1: 2008-05-14 19:44:16 UTC - RP840 - System Checkpoint

Backed up registry hives.
Performed disk cleanup.

Total Physical Memory: 511 MiB (512 MiB recommended).

-- HijackThis (run as Owner.exe)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:01:28 PM, on 8/12/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\lxdfserv.exe
C:\WINDOWS\system32\lxdfcoms.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\PSIService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Lexmark 6500 Series\lxdfmon.exe
C:\Program Files\Lexmark 6500 Series\lxdfamon.exe
C:\Program Files\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\SIMPLE~1\PHOTOS~1\data\Xtras\mssysmgr.exe
C:\Program Files\CyberDefender\AntiSpyware\cdas5e.exe
C:\Program Files\BigFix\BigFix.exe
C:\Documents and Settings\Owner\Desktop\dss.exe
C:\Program Files\Symantec\LiveUpdate\AUPDATE.EXE
C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
C:\Program Files\Symantec\LiveUpdate\LuCallbackProxy.exe
C:\Program Files\Common Files\Symantec Shared\COH\coh32.exe
C:\PROGRA~1\TRENDM~1\HIJACK~1\Owner.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://safesearch.cyberdefender.com/smallsearch.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?linkid=677
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [lxdfmon.exe] "C:\Program Files\Lexmark 6500 Series\lxdfmon.exe"
O4 - HKLM\..\Run: [lxdfamon] "C:\Program Files\Lexmark 6500 Series\lxdfamon.exe"
O4 - HKLM\..\Run: [Lexmark 6500 Series Fax Server] "C:\Program Files\Lexmark 6500 Series\fm3032.exe" /s
O4 - HKLM\..\Run: [Corel File Shell Monitor] C:\Program Files\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton 360\osCheck.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Simple Star PhotoShow Media Manager] C:\PROGRA~1\SIMPLE~1\PHOTOS~1\data\Xtras\mssysmgr.exe
O4 - HKCU\..\RunOnce: [] C:\Program Files\Mozilla Firefox\firefox.exe http://www.symantec.com/techsupp/servlet/ProductMessages?module=2007&error=0&language=en&product=SymNRT&version=2008.0.1.19&build=Symantec&a=00000082.00000010.0000002f&b=00000082.00000049.000000b9&c=00000082.00000096.000001da
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {1754A1BA-A1DF-4F10-B199-AA55AA1A120F} (InstallerBehaviorFactory Class) - https://signup.msn.com/pages/MsnInstC.cab
O16 - DPF: {26522409-8BBF-4C5B-A4D3-CF4B1D6F255B} (UMediaPlayer Class) - http://www.umediaserver.net/bin/UMediaControl5.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photo.walgreens.com/WalgreensActivia.cab
O16 - DPF: {4788DE08-3552-49EA-AC8C-233DA52523B9} (RIM AxLoader) - http://www.magmic.com/AxLoader.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-36.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://hobbsfarm.spaces.msn.com//PhotoUpload/MsnPUpld.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1166481459558
O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://hobbsfarm.spaces.live.com/PhotoUpload/MsnPUpld.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {ADACAA8F-3595-47FE-9C31-9C7471B9BEC7} (OCXDownloadChecker Control) - http://69.178.213.246/cab/OCXChecker_8000.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
O16 - DPF: {CA11EB7C-1C85-4577-8A49-9E28EFB30184} (UMediaPlayer Class) - http://www.umediaserver.net/bin/UMediaControl4.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: lxdfCATSCustConnectService - Lexmark International, Inc. - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\\lxdfserv.exe
O23 - Service: lxdf_device - - C:\WINDOWS\system32\lxdfcoms.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

--
End of file - 11943 bytes

-- HijackThis Fixed Entries (C:\PROGRA~1\TRENDM~1\HIJACK~1\backups\)

backup-20080810-132731-167 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
backup-20080810-132731-204 O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/popcaploader_v10.cab
backup-20080810-132731-484 O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
backup-20080810-132731-507 O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/menusearch.jhtml?p=ZNxmk572YYUS
backup-20080810-132731-692 O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
backup-20080810-132731-704 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

-- File Associations

.cpl - cplfile - shell\cplopen\command - rundll32.exe shell32.dll,Control_RunDLL "%1",%*
.cpl - cplfile - shell\runas\command - rundll32.exe shell32.dll,Control_RunDLLAsUser "%1",%*

-- Drivers: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled

R2 ASCTRM - c:\windows\system32\drivers\asctrm.sys <Not Verified; Windows (R) 2000 DDK provider; Windows (R) 2000 DDK driver>
R3 mcdbus (Driver for MagicISO SCSI Host Controller) - c:\windows\system32\drivers\mcdbus.sys <Not Verified; MagicISO, Inc.; MagicISO SCSI Host Controller>

S3 wanatw (WAN Miniport (ATW)) - c:\windows\system32\drivers\wanatw4.sys (file missing)

-- Services: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled

All services whitelisted.

-- Device Manager: Disabled

Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: 1394 Net Adapter
Device ID: V1394\NIC1394\4003DB8E0B806
Manufacturer: Microsoft
Name: 1394 Net Adapter
PNP Device ID: V1394\NIC1394\4003DB8E0B806
Service: NIC1394

-- Scheduled Tasks

2008-08-12 18:42:38 438 --a

C:\WINDOWS\Tasks\RegCure Program Check.job
2008-08-12 18:08:00 256 --a

C:\WINDOWS\Tasks\Check Updates for Windows Live Toolbar.job
2008-08-09 12:07:25 372 --a

C:\WINDOWS\Tasks\RegCure.job
2005-08-05 17:16:09 258 --a

C:\WINDOWS\Tasks\ISP signup reminder 3.job
2005-08-05 17:16:09 258 --a

C:\WINDOWS\Tasks\ISP signup reminder 2.job
2005-08-05 17:16:08 258 --a

C:\WINDOWS\Tasks\ISP signup reminder 1.job

-- Files created between 2008-07-12 and 2008-08-12

2008-08-10 13:33:43 0 d

C:\Documents and Settings\Owner\Application Data\Malwarebytes
2008-08-10 13:33:35 0 d

C:\Program Files\Malwarebytes' Anti-Malware
2008-08-10 13:33:35 0 d

C:\Documents and Settings\All Users\Application Data\Malwarebytes
2008-08-10 09:01:04 0 d

C:\Program Files\Java
2008-08-10 09:00:38 0 d

C:\Program Files\Common Files\Java
2008-08-09 16:33:26 0 d

C:\Program Files\Trend Micro
2008-08-09 13:40:45 0 d

C:\Program Files\CyberDefender
2008-08-04 22:52:54 0 d

C:\Program Files\RegCure
2008-08-04 16:22:44 0 d

C:\Program Files\Windows Sidebar
2008-08-04 16:20:09 0 d

C:\Program Files\Symantec
2008-08-04 16:20:09 0 d

C:\Documents and Settings\All Users\Application Data\Symantec
2008-08-03 17:16:22 0 d

C:\Program Files\IrfanView
2008-07-30 11:14:06 0 d

C:\Program Files\Microsoft Office Outlook Connector
2008-07-30 11:02:37 0 d

C:\Documents and Settings\Owner\Application Data\MSNInstaller
2008-07-26 15:43:47 0 d

C:\Program Files\Microsoft Easy Assist
2008-07-23 10:04:45 0 dr

C:\Documents and Settings\LocalService\Favorites
2008-07-23 10:04:43 0 d

C:\Documents and Settings\LocalService\Application Data\Talkback
2008-07-23 10:04:04 0 d

C:\Documents and Settings\LocalService\Application Data\Mozilla

-- Find3M Report

2008-08-12 19:00:28 0 d

C:\Program Files\Common Files\Symantec Shared
2008-08-12 18:20:36 0 d

C:\Program Files\Messenger
2008-08-12 17:49:35 0 d

C:\Documents and Settings\Owner\Application Data\MSN6
2008-08-10 09:00:38 0 d

C:\Program Files\Common Files
2008-08-07 07:47:58 1890 --ahs---- C:\WINDOWS\system32\KGyGaAvL.sys
2008-08-06 09:51:14 0 d

C:\Documents and Settings\Owner\Application Data\Adobe
2008-08-05 19:26:22 0 d

C:\Documents and Settings\Owner\Application Data\Simple Star
2008-08-04 23:42:43 0 d

C:\Program Files\Norton 360
2008-08-04 16:08:24 0 d

C:\Documents and Settings\Owner\Application Data\Symantec
2008-07-26 16:33:42 0 d

C:\Program Files\Online Services
2008-07-01 12:41:41 0 d

C:\Program Files\MSECache
2008-06-28 15:40:00 2360 --a

C:\Documents and Settings\Owner\Application Data\wklnhst.dat
2008-06-25 20:08:14 0 d

C:\Program Files\Picasa2
2008-06-25 19:09:50 0 d

C:\Program Files\Google

-- Registry Dump

*Note* empty entries & legit default entries are not shown

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}]
06/30/2008 01:44 PM 349552 --a

C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{6D53EC84-6AAE-4787-AEEE-F4628F01010C}]
08/04/2008 04:23 PM 116088 --a

C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser]
"{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}"= C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll [06/30/2008 01:44 PM 349552]

[-HKEY_CLASSES_ROOT\CLSID\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}]
[HKEY_CLASSES_ROOT\CoIEPlg.CoToolbar.1]
[HKEY_CLASSES_ROOT\CoIEPlg.CoToolbar]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPLpr"="C:\Program Files\Synaptics\SynTP\SynTPLpr.exe" [11/04/2004 06:47 PM]
"SynTPEnh"="C:\Program Files\Synaptics\SynTP\SynTPEnh.exe" [11/04/2004 06:47 PM]
"RemoteControl"="C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe" [11/02/2004 10:24 PM]
"Recguard"="%WINDIR%\SMINST\RECGUARD.EXE" []
"NeroFilterCheck"="C:\WINDOWS\system32\NeroCheck.exe" [07/09/2001 01:50 PM]
"lxdfmon.exe"="C:\Program Files\Lexmark 6500 Series\lxdfmon.exe" [06/11/2007 08:53 AM]
"lxdfamon"="C:\Program Files\Lexmark 6500 Series\lxdfamon.exe" [06/01/2007 03:06 AM]
"Lexmark 6500 Series Fax Server"="C:\Program Files\Lexmark 6500 Series\fm3032.exe" [06/11/2007 08:56 AM]
"Corel File Shell Monitor"="C:\Program Files\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe" [10/30/2007 08:52 PM]
"ATIPTA"="C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe" [02/01/2005 11:05 PM]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [02/18/2008 02:37 PM]
"osCheck"="C:\Program Files\Norton 360\osCheck.exe" [02/26/2008 09:50 AM]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe" [06/10/2008 04:27 AM]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [04/13/2008 07:12 PM]
"Simple Star PhotoShow Media Manager"="C:\PROGRA~1\SIMPLE~1\PHOTOS~1\data\Xtras\mssysmgr.exe" [01/13/2006 04:22 PM]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\runonce]
@=C:\Program Files\Mozilla Firefox\firefox.exe http://www.symantec.com/techsupp/servlet/ProductMessages?module=2007&error=0&language=en&product=SymNRT&version=2008.0.1.19&build=Symantec&a=00000082.00000010.0000002f&b=00000082.00000049.000000b9&c=00000082.00000096.000001da

[HKEY_USERS\.default\software\microsoft\windows\currentversion\runonce]
"RunNarrator"=Narrator.exe

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [4/23/2008 3:38:16 AM]
BigFix.lnk - C:\Program Files\BigFix\BigFix.exe [6/25/2005 7:16:56 AM]
Microsoft Office OneNote 2003 Quick Launch.lnk - C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE [4/19/2007 1:49:52 PM]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\dimsntfy]
C:\WINDOWS\System32\dimsntfy.dll

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\securityproviders]
SecurityProviders msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll,

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\vds]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\{533C5B84-EC70-11D2-9505-00C04F79DEAF}]
@="Volume shadow copy"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^Owner^Start Menu^Programs^Startup^MagicDisc.lnk]
backup=C:\WINDOWS\pss\MagicDisc.lnkStartup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Picasa Media Detector]
C:\Program Files\Picasa2\PicasaMediaDetector.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
"C:\Program Files\QuickTime\qttask.exe" -atboottime

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
eapsvcs eaphost
dot3svc dot3svc

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Svchost - NetSvcs
napagent
hkmsvc

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\D]
AutoRun\command- C:\WINDOWS\system32\RunDLL32.EXE Shell32.DLL,ShellExec_RunDLL Info.exe folder.htt 480 480

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{55c9bc41-05fd-11da-93b0-806d6172696f}]
AutoRun\command- C:\WINDOWS\system32\RunDLL32.EXE Shell32.DLL,ShellExec_RunDLL Info.exe folder.htt 480 480

*Newly Created Service* - COMHOST

-- End of Deckard's System Scanner: finished at 2008-08-12 19:04:38

Deckard's System Scanner v20071014.68
Extra logfile - please post this as an attachment with your post.

-- System Information

Microsoft Windows XP Home Edition (build 2600) SP 3.0
Architecture: X86; Language: English

CPU 0: Intel(R) Pentium(R) M processor 1.73GHz
Percentage of Memory in Use: 59%
Physical Memory (total/avail): 510.48 MiB / 207.93 MiB
Pagefile Memory (total/avail): 1245.87 MiB / 845.27 MiB
Virtual Memory (total/avail): 2047.88 MiB / 1920.04 MiB

C: is Fixed (NTFS) - 86.31 GiB total, 45.57 GiB free.
D: is Fixed (FAT32) - 6.83 GiB total, 3.99 GiB free.
F: is CDROM (No Media)
G: is CDROM (No Media)

\\.\PHYSICALDRIVE0 - HTS541010G9AT00 - 93.16 GiB - 2 partitions
\PARTITION0 (bootable) - Installable File System - 86.31 GiB - C:
\PARTITION1 - Unknown - 6.84 GiB - D:

-- Security Center

AUOptions is scheduled to auto-install.

-- Environment Variables

ALLUSERSPROFILE=C:\Documents and Settings\All Users
APPDATA=C:\Documents and Settings\Owner\Application Data
CLIENTNAME=Console
CommonProgramFiles=C:\Program Files\Common Files
COMPUTERNAME=LAPTOP
ComSpec=C:\WINDOWS\system32\cmd.exe
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Documents and Settings\Owner
LOGONSERVER=\\LAPTOP
NUMBER_OF_PROCESSORS=1
OS=Windows_NT
Path=C:\Program Files\Mozilla Firefox;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\ATI Technologies\ATI Control Panel
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 6 Model 13 Stepping 8, GenuineIntel
PROCESSOR_LEVEL=6
PROCESSOR_REVISION=0d08
ProgramFiles=C:\Program Files
PROMPT=$P$G
SESSIONNAME=Console
SystemDrive=C:
SystemRoot=C:\WINDOWS
TEMP=C:\DOCUME~1\Owner\LOCALS~1\Temp
TMP=C:\DOCUME~1\Owner\LOCALS~1\Temp
USERDOMAIN=LAPTOP
USERNAME=Owner
USERPROFILE=C:\Documents and Settings\Owner
windir=C:\WINDOWS
__COMPAT_LAYER=EnableNXShowUI

-- User Profiles

Owner (admin)
Guest (new local, guest)

-- Add/Remove Programs

--> "C:\Program Files\Symantec\LiveUpdate\LSETUP.EXE" /U
--> rundll32.exe setupapi.dll,InstallHinfSection DefaultUninstall 132 C:\WINDOWS\INF\PCHealth.inf
ABBYY FineReader 6.0 Sprint --> MsiExec.exe /X{ACF60000-22B9-4CE9-98D6-2CCF359BAC07}
Adobe Flash Player ActiveX --> C:\WINDOWS\system32\Macromed\Flash\uninstall_activeX.exe
Adobe Reader 7.1.0 --> MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A71000000002}
Adobe Shockwave Player 11 --> C:\WINDOWS\system32\adobe\SHOCKW~1\UNWISE.EXE C:\WINDOWS\system32\Adobe\SHOCKW~1\Install.log
AnswerWorks 5.0 English Runtime --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\10\00\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{DBCC73BA-C69A-4BF5-B4BF-F07501EE7039}\setup.exe" -l0x9 -uninst -removeonly
AppCore --> MsiExec.exe /I{EFB5B3B5-A280-4E25-BE1C-634EEFE32C1B}
ATI Control Panel --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{0BEDBD4E-2D34-47B5-9973-57E62B29307C}\setup.exe"
ATI Display Driver --> rundll32 C:\WINDOWS\system32\atiiiexx.dll,_InfEngUnInstallINFFile_RunDLL@16 -force_restart -flags:0x2010001 -inf_class:DISPLAY -clean
Backup --> MsiExec.exe /I{24DF7221-644B-4C3A-A478-459502D40522}
BigFix --> C:\WINDOWS\ISUNINST.EXE -f"C:\Program Files\BigFix\Uninst.isu" -c"C:\Program Files\BigFix\Lib\UninstallHelper.dll"
ccCommon --> MsiExec.exe /I{B24E05CC-46FF-4787-BBB8-5CD516AFB118}
Collage Maker 2.05 --> C:\PROGRA~1\COLLAG~1\Setup.exe /remove /q0
Compatibility Pack for the 2007 Office system --> MsiExec.exe /X{90120000-0020-0409-0000-0000000FF1CE}
Conexant AC-Link Audio --> C:\Program Files\CONEXANT\CNXT_AUDIO\HXFSETUP.EXE -U -Iqta0460.INF
Corel Paint Shop Pro Photo X2 --> MsiExec.exe /X{64E72FB1-2343-4977-B4A8-262CD53D0BD3}
Form Fill (Windows Live Toolbar) --> MsiExec.exe /X{548B3DC6-2300-47E1-BA7B-74AD25F8DEBF}
GearDrvs --> MsiExec.exe /I{206FD69B-F9FE-4164-81BD-D52552BC9C23}
getPlus(R)_ocx --> rundll32.exe advpack.dll,LaunchINFSection C:\WINDOWS\inf\GETPLUSo.INF, DefaultUninstall
Google Earth --> MsiExec.exe /I{97C0EA4A-1A0B-4C53-ACEB-49984DA79C90}
Google Toolbar for Internet Explorer --> regsvr32 /u /s "c:\program files\google\googletoolbar2.dll"
Google Updater --> "C:\Program Files\Google\Google Updater\GoogleUpdater.exe" -uninstall
GraphicView 32 --> C:\PROGRA~1\GRAPHI~1\UNWISE.EXE C:\PROGRA~1\GRAPHI~1\INSTALL.LOG
HijackThis 2.0.2 --> "C:\Program Files\Trend Micro\HijackThis\HijackThis.exe" /uninstall
Hotfix for Windows Media Format 11 SDK (KB929399) --> "C:\WINDOWS\$NtUninstallKB929399$\spuninst\spuninst.exe"
IrfanView (remove only) --> C:\Program Files\IrfanView\iv_uninstall.exe
Java(TM) 6 Update 7 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0160070}
Lexmark 6500 Series --> C:\Program Files\Lexmark 6500 Series\Install\x86\Uninst.exe
LimeWire 4.14.10 --> "C:\Program Files\LimeWire\uninstall.exe"
LiveUpdate (Symantec Corporation) --> MsiExec.exe /x {E80F62FF-5D3C-4A19-8409-9721F2928206} /l*v "C:\Documents and Settings\All Users\Application Data\LuUninstall.LiveUpdate"
LiveUpdate (Symantec Corporation) --> MsiExec.exe /X{E80F62FF-5D3C-4A19-8409-9721F2928206}
LiveUpdate Notice (Symantec Corporation) --> MsiExec.exe /X{DBA4DB9D-EE51-4944-A419-98AB1F1249C8}
Macromedia Shockwave Player --> C:\WINDOWS\system32\Macromed\SHOCKW~1\UNWISE.EXE C:\WINDOWS\system32\Macromed\SHOCKW~1\Install.log
MagicDisc 2.5.79 --> C:\PROGRA~1\MAGICD~1\UNWISE.EXE C:\PROGRA~1\MAGICD~1\INSTALL.LOG
Malwarebytes' Anti-Malware --> "C:\Program Files\Malwarebytes' Anti-Malware\unins000.exe"
Map Button (Windows Live Toolbar) --> MsiExec.exe /X{7745B7A9-F323-4BB9-9811-01BF57A028DA}
MathPlayer --> C:\Program Files\Design Science\MathPlayer\Setup.exe -u
Microsoft Base Smart Card Cryptographic Service Provider Package --> "C:\WINDOWS\$NtUninstallbasecsp$\spuninst\spuninst.exe"
Microsoft Compression Client Pack 1.0 for Windows XP --> "C:\WINDOWS\$NtUninstallMSCompPackV1$\spuninst\spuninst.exe"
Microsoft Easy Assist --> MsiExec.exe /I{4FC19392-E4A5-4CCB-B45A-AB7E8126D3C9}
Microsoft Money 2005 --> C:\Program Files\Microsoft Money 2005\MNYCoreFiles\Setup\uninst.exe /s:120
Microsoft Office OneNote 2003 --> MsiExec.exe /I{90A10409-6000-11D3-8CFE-0150048383C9}
Microsoft Office Outlook Connector --> MsiExec.exe /I{95120000-011C-0409-0000-0000000FF1CE}
Microsoft Office Professional Edition 2003 --> MsiExec.exe /I{90110409-6000-11D3-8CFE-0150048383C9}
Microsoft Picture It! Premium 10 --> "C:\Program Files\Common Files\Microsoft Shared\Picture It!\RmvSuite.exe" ADDREMOVE=1 SKU=PREM
Microsoft User-Mode Driver Framework Feature Pack 1.0 --> "C:\WINDOWS\$NtUninstallWudf01000$\spuninst\spuninst.exe"
Microsoft Visual C++ 2005 Redistributable --> MsiExec.exe /X{7299052b-02a4-4627-81f2-1818da5d550d}
Microsoft Visual C++ 2005 Redistributable --> MsiExec.exe /X{A49F249F-0C91-497F-86DF-B2585E8E76B7}
Microsoft Works --> MsiExec.exe /I{416D80BA-6F6D-4672-B7CF-F54DA2F80B44}
Mozilla Firefox (2.0.0.16) --> C:\Program Files\Mozilla Firefox\uninstall\helper.exe
MSN --> C:\Program Files\MSN\MsnInstaller\msniadm.exe /Action:ARP
MyIdentityDefender Toolbar (CyberDefender Corporation) --> C:\Documents and Settings\Owner\Local Settings\Application Data\CyberDefender\cdinstx.exe /u
Nero BurnRights --> C:\WINDOWS\UNNeroBurnRights.exe /UNINSTALL
Nero OEM --> C:\Program Files\Ahead\nero\uninstall\UNNERO.exe /UNINSTALL
Norton 360 --> MsiExec.exe /I{21829177-4DED-4209-AD08-490B3AC9C01A}
Norton 360 --> MsiExec.exe /I{2D617065-1C52-4240-B5BC-C0AE12157777}
Norton 360 (Symantec Corporation) --> "C:\Program Files\Common Files\Symantec Shared\SymSetup\{2D617065-1C52-4240-B5BC-C0AE12157777}_2_2_0_2\Setup.exe" /X
Norton 360 HTMLHelp --> MsiExec.exe /I{0BDD3FAD-61CD-4BF3-B9C4-4CEFD43F53F8}
Norton Confidential Core --> MsiExec.exe /I{55A6283C-638A-4EE0-B491-51118554BDA2}
OneCare Advisor (Windows Live Toolbar) --> MsiExec.exe /X{53B2CFE9-A508-4457-B2CA-5D253536BFB7}
PANTECH PC USB Modem Software --> C:\Program Files\PANTECH\PANTECH USB Modem\PTDMUninstall.exe
Photo Story 3 for Windows --> MsiExec.exe /I{4F41AD68-89F2-4262-A32C-2F70B01FCE9E}
PhotoShow Deluxe 4 --> "C:\Program Files\Simple Star\PhotoShow 4\data\Xtras\Uninstall.exe"
Picasa 2 --> "C:\Program Files\Picasa2\Uninstall.exe"
Picture Collage Maker --> MsiExec.exe /I{A9BEF15C-66D2-4DC6-B3BC-04B170A6C73A}
Popup Blocker (Windows Live Toolbar) --> MsiExec.exe /X{66A7A386-6F35-41A7-A731-101F0C0153C8}
PowerDVD --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}\setup.exe" -uninstall
Quicken 2008 --> MsiExec.exe /X{3B0F52AC-EF5C-4831-B221-06C782E41280}
QuickTime --> C:\WINDOWS\unvise32qt.exe C:\WINDOWS\system32\QuickTime\Uninstall.log
RealPlayer Basic --> C:\Program Files\Common Files\Real\Update\\rnuninst.exe RealNetworks|RealPlayer|6.0
Recovery Software Suite Gateway --> MsiExec.exe /I{15377C3E-9655-400F-B441-E69F0A6BEAFE}
RegCure 1.5.0.1 --> C:\Program Files\RegCure\uninst.exe
Security Update for CAPICOM (KB931906) --> MsiExec.exe /I{0EFDF2F9-836D-4EB7-A32D-038BD3F1FB2A}
Security Update for CAPICOM (KB931906) --> MsiExec.exe /X{0EFDF2F9-836D-4EB7-A32D-038BD3F1FB2A}
Smart Menus (Windows Live Toolbar) --> MsiExec.exe /X{F084395C-40FB-4DB3-981C-B51E74E1E83D}
Soft Data Fax Modem with SmartCP --> C:\Program Files\CONEXANT\CNXT_MODEM_PCI_VEN_8086&DEV_266D&SUBSYS_0460107B\HXFSETUP.EXE -U -Iqta04605.inf
SPBBC 32bit --> MsiExec.exe /I{77772678-817F-4401-9301-ED1D01A8DA56}
Symantec Real Time Storage Protection Component --> MsiExec.exe /I{D6E6FA4A-5445-4850-8365-CF216C1CBB7A}
Symantec Technical Support Controls --> MsiExec.exe /I{45690715-80A6-4445-B61D-ADEC5888E8CD}
Synaptics Pointing Device Driver --> rundll32.exe "C:\Program Files\Synaptics\SynTP\SynISDLL.dll",standAloneUninstall
Texas Instruments PCIxx21/x515 drivers. --> C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\7\INTEL3~1\IDriver.exe /M{8E50332B-772C-4AEA-BF56-94DE6A1D5F10} /l1033
Viewpoint Media Player --> C:\Program Files\Viewpoint\Viewpoint Experience Technology\mtsAxInstaller.exe /u
VZAccess Manager --> C:\PROGRA~1\VERIZO~1\VZACCE~1\UNWISE.EXE C:\PROGRA~1\VERIZO~1\VZACCE~1\INSTALL.LOG
Windows Live Favorites for Windows Live Toolbar --> MsiExec.exe /X{786C4AD1-DCBA-49A6-B0EF-B317A344BD66}
Windows Live Messenger --> MsiExec.exe /I{571700F0-DB9D-4B3A-B03D-35A14BB5939F}
Windows Live Outlook Toolbar (Windows Live Toolbar) --> MsiExec.exe /X{35E1A8C8-6646-4101-B0AA-42D1EB2AB3AE}
Windows Live Sign-in Assistant --> MsiExec.exe /I{49672EC2-171B-47B4-8CE7-50D7806360D7}
Windows Live Toolbar --> "C:\Program Files\Windows Live Toolbar\UnInstall.exe" {D5A145FC-D00C-4F1A-9119-EB4D9D659750}
Windows Live Toolbar --> MsiExec.exe /X{D5A145FC-D00C-4F1A-9119-EB4D9D659750}
Windows Live Toolbar Extension (Windows Live Toolbar) --> MsiExec.exe /X{341201D4-4F61-4ADB-987E-9CCE4D83A58D}
Windows Live Toolbar Feed Detector (Windows Live Toolbar) --> MsiExec.exe /X{68108E66-D13A-4EE8-A6F4-40E4B90C2A26}
Windows Media Format 11 runtime --> "C:\WINDOWS\$NtUninstallWMFDist11$\spuninst\spuninst.exe"
Windows Media Format SDK Hotfix - KB891122 --> "C:\WINDOWS\$NtUninstallKB891122$\spuninst\spuninst.exe"
Windows Rights Management Client Backwards Compatibility SP2 --> MsiExec.exe /X{EC905264-BCFE-423B-9C42-C3A106266790}
Windows Rights Management Client with Service Pack 2 --> MsiExec.exe /X{BDCF27CA-BFC4-4F49-8D24-A925C9505AB8}
Windows XP Service Pack 3 --> "C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.exe"
WinRAR archiver --> C:\Program Files\WinRAR\uninstall.exe

-- Application Event Log

Event Record #/Type3019 / Warning
Event Submitted/Written: 08/12/2008 06:29:38 PM
Event ID/Source: 2002 / LoadPerf
Event Description:
The MOF file created for the Outlook service could not be loaded. The
error code returned by the MOF Compiler is contained in the Record Data.
Before the performance counters of this service can be collected by WMI
the MOF file will need to be loaded manually. Contact the vendor of this
service for additional information.

Event Record #/Type2998 / Success
Event Submitted/Written: 08/12/2008 03:43:07 PM
Event ID/Source: 12001 / usnjsvc
Event Description:
The Messenger Sharing USN Journal Reader service started successfully.

Event Record #/Type2411 / Success
Event Submitted/Written: 08/06/2008 00:03:10 PM
Event ID/Source: 12001 / usnjsvc
Event Description:
The Messenger Sharing USN Journal Reader service started successfully.

Event Record #/Type2382 / Error
Event Submitted/Written: 08/06/2008 09:20:55 AM
Event ID/Source: 1000 / Application Error
Event Description:
Faulting application msn.exe, version 9.60.53.2200, faulting module seal.dll, version 9.60.53.2200, fault address 0x00034682.
Processing media-specific event for [msn.exe!ws!]

Event Record #/Type2268 / Success
Event Submitted/Written: 08/05/2008 02:51:51 AM
Event ID/Source: 12001 / usnjsvc
Event Description:
The Messenger Sharing USN Journal Reader service started successfully.

-- Security Event Log

No Errors/Warnings found.

-- System Event Log

Event Record #/Type6538 / Error
Event Submitted/Written: 08/12/2008 07:03:59 PM
Event ID/Source: 7011 / Service Control Manager
Event Description:
Timeout (30000 milliseconds) waiting for a transaction response from the LiveUpdate Notice service.

Event Record #/Type6537 / Error
Event Submitted/Written: 08/12/2008 07:03:28 PM
Event ID/Source: 7011 / Service Control Manager
Event Description:
Timeout (30000 milliseconds) waiting for a transaction response from the CLTNetCnService service.

Event Record #/Type6536 / Error
Event Submitted/Written: 08/12/2008 07:02:58 PM
Event ID/Source: 7011 / Service Control Manager
Event Description:
Timeout (30000 milliseconds) waiting for a transaction response from the ccSetMgr service.

Event Record #/Type6535 / Error
Event Submitted/Written: 08/12/2008 07:02:28 PM
Event ID/Source: 7011 / Service Control Manager
Event Description:
Timeout (30000 milliseconds) waiting for a transaction response from the ccEvtMgr service.

Event Record #/Type6508 / Warning
Event Submitted/Written: 08/12/2008 06:41:19 PM / 08/12/2008 06:41:46 PM
Event ID/Source: 4 / b57w2k
Event Description:
Broadcom NetXtreme Gigabit Ethernet: The network link is down. Check to make sure the network cable is properly connected.

-- End of Deckard's System Scanner: finished at 2008-08-12 19:04:38

Trogan · August 2008

Hi,

Deckard's log looks fine. I would uninstall CyberDefender, but it is your choice.

I have the latest Live Updates for Norton so I am not sure why I'm still having this problem. I plan on changing security software when my Norton expires.

When does your subscription to Norton expire? There are free anti-virus programs available that are better than paid products.

Let me know if there are any other problems apart from Norton.

lucy's mom · August 2008

Do you mind helping me with my desktop computer as well? If you are willing, I should start another thread here while working from that computer? Thank you again.

lucy's mom · August 2008

Also, should I keep the scan software that I have downloaded (that you had me use) and use them every once in a while? I have uninstalled CyberDefender already. I believe I still have about six months or so left on my Norton subscription.

Trogan · August 2008

Hi,

Do you mind helping me with my desktop computer as well? If you are willing, I should start another thread here while working from that computer? Thank you again.

That's fine! Start a new thread for the other PC and explain if there are any problems or if it's just a checkup. I won't be able to reply until a little later though.

Also, should I keep the scan software that I have downloaded (that you had me use) and use them every once in a while? I have uninstalled CyberDefender already. I believe I still have about six months or so left on my Norton subscription.

You can keep MalwareBytes, but we will delete Deckards in a minute. What version of Norton do you have? I'll try and look for a solution to the current problem.

Download OTMoveIt by OldTimer from here to your Desktop.

Run OTMoveIt
Click on CleanUp!
Press Yes to download the files needed
Once completed, press Yes to reboot the computer.

Delete OTMoveIt from your Desktop.

lucy's mom · August 2008

I wanted to add that I have uninstalled CyberDefender. Should I keep the downloads that you have gotten me to use and do scans every week or so? Thank you again.

I am still having trouble trying to do anything to my website through godaddy.com Do you have any idea why I would still be having trouble with that? It just freezes up when I try to edit it or add pictures.

lucy's mom · August 2008

I have Norton 360. Is that what you needed?

Trogan · August 2008

Hi,

I wanted to add that I have uninstalled CyberDefender. Should I keep the downloads that you have gotten me to use and do scans every week or so? Thank you again.

You can keep MalwareBytes and scan with it every week or so.

I am still having trouble trying to do anything to my website through godaddy.com Do you have any idea why I would still be having trouble with that? It just freezes up when I try to edit it or add pictures.

I'm not sure what would be causing this, sorry.

I have Norton 360. Is that what you needed?

Yes.

I'd like you to run one more scan please...

Please visit this webpage for download links, and instructions for running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:

Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
Click Yes to allow ComboFix to continue scanning for malware.

When the tool is finished, it will produce a report for you.

Please include the following reports for further review, and so we may continue cleansing the system:

C:\ComboFix.txt
New HijackThis log.

lucy's mom · August 2008

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:49:20 AM, on 8/13/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\lxdfserv.exe
C:\WINDOWS\system32\lxdfcoms.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\PSIService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Lexmark 6500 Series\lxdfmon.exe
C:\Program Files\Lexmark 6500 Series\lxdfamon.exe
C:\Program Files\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\SIMPLE~1\PHOTOS~1\data\Xtras\mssysmgr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\BigFix\BigFix.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?linkid=677
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [lxdfmon.exe] "C:\Program Files\Lexmark 6500 Series\lxdfmon.exe"
O4 - HKLM\..\Run: [lxdfamon] "C:\Program Files\Lexmark 6500 Series\lxdfamon.exe"
O4 - HKLM\..\Run: [Lexmark 6500 Series Fax Server] "C:\Program Files\Lexmark 6500 Series\fm3032.exe" /s
O4 - HKLM\..\Run: [Corel File Shell Monitor] C:\Program Files\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton 360\osCheck.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Simple Star PhotoShow Media Manager] C:\PROGRA~1\SIMPLE~1\PHOTOS~1\data\Xtras\mssysmgr.exe
O4 - HKCU\..\RunOnce: [] C:\Program Files\Mozilla Firefox\firefox.exe http://www.symantec.com/techsupp/servlet/ProductMessages?module=2007&error=0&language=en&product=SymNRT&version=2008.0.1.19&build=Symantec&a=00000082.00000010.0000002f&b=00000082.00000049.000000b9&c=00000082.00000096.000001da
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {1754A1BA-A1DF-4F10-B199-AA55AA1A120F} (InstallerBehaviorFactory Class) - https://signup.msn.com/pages/MsnInstC.cab
O16 - DPF: {26522409-8BBF-4C5B-A4D3-CF4B1D6F255B} (UMediaPlayer Class) - http://www.umediaserver.net/bin/UMediaControl5.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photo.walgreens.com/WalgreensActivia.cab
O16 - DPF: {4788DE08-3552-49EA-AC8C-233DA52523B9} (RIM AxLoader) - http://www.magmic.com/AxLoader.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-36.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://hobbsfarm.spaces.msn.com//PhotoUpload/MsnPUpld.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1166481459558
O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://hobbsfarm.spaces.live.com/PhotoUpload/MsnPUpld.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {ADACAA8F-3595-47FE-9C31-9C7471B9BEC7} (OCXDownloadChecker Control) - http://69.178.213.246/cab/OCXChecker_8000.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
O16 - DPF: {CA11EB7C-1C85-4577-8A49-9E28EFB30184} (UMediaPlayer Class) - http://www.umediaserver.net/bin/UMediaControl4.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: lxdfCATSCustConnectService - Lexmark International, Inc. - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\\lxdfserv.exe
O23 - Service: lxdf_device - - C:\WINDOWS\system32\lxdfcoms.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

--
End of file - 11599 bytes

ComboFix 08-08-12.01 - Owner 2008-08-13 11:07:22.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.203 [GMT -5:00]
Running from: C:\Documents and Settings\Owner\Desktop\ComboFix.exe
Command switches used :: C:\Documents and Settings\Owner\Desktop\WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
* Created a new restore point
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat
C:\Documents and Settings\Owner\Application Data\macromedia\Flash Player\#SharedObjects\KYFFMM75\interclick.com
C:\Documents and Settings\Owner\Application Data\macromedia\Flash Player\#SharedObjects\KYFFMM75\interclick.com\ud.sol
C:\Documents and Settings\Owner\Application Data\macromedia\Flash Player\macromedia.com\support\flashplayer\sys\#interclick.com
C:\Documents and Settings\Owner\Application Data\macromedia\Flash Player\macromedia.com\support\flashplayer\sys\#interclick.com\settings.sol
D:\Autorun.inf

BITS: Possible infected sites

http://www.spiralfrog.com
.
((((((((((((((((((((((((( Files Created from 2008-07-13 to 2008-08-13 )))))))))))))))))))))))))))))))
.

2008-08-12 23:44 . 2008-08-12 23:44 <DIR> d

C:\WINDOWS\LastGood
2008-08-12 20:51 . 2008-08-12 20:51 <DIR> d

C:\Program Files\Microsoft Office Outlook Connector
2008-08-12 18:10 . 2008-05-01 09:33 331,776

c--- C:\WINDOWS\system32\dllcache\msadce.dll
2008-08-12 18:06 . 2008-04-11 14:04 691,712

c--- C:\WINDOWS\system32\dllcache\inetcomm.dll
2008-08-10 13:33 . 2008-08-10 13:33 <DIR> d

C:\Program Files\Malwarebytes' Anti-Malware
2008-08-10 13:33 . 2008-08-10 13:33 <DIR> d

C:\Documents and Settings\Owner\Application Data\Malwarebytes
2008-08-10 13:33 . 2008-08-10 13:33 <DIR> d

C:\Documents and Settings\All Users\Application Data\Malwarebytes
2008-08-10 13:33 . 2008-07-30 20:07 38,472 --a

C:\WINDOWS\system32\drivers\mbamswissarmy.sys
2008-08-10 13:33 . 2008-07-30 20:07 17,144 --a

C:\WINDOWS\system32\drivers\mbam.sys
2008-08-10 09:03 . 2008-06-10 02:32 73,728 --a

C:\WINDOWS\system32\javacpl.cpl
2008-08-10 09:01 . 2008-08-10 09:03 <DIR> d

C:\Program Files\Java
2008-08-10 09:00 . 2008-08-10 09:00 <DIR> d

C:\Program Files\Common Files\Java
2008-08-09 16:33 . 2008-08-09 16:33 <DIR> d

C:\Program Files\Trend Micro
2008-08-09 13:40 . 2008-08-12 19:10 <DIR> d

C:\Program Files\CyberDefender
2008-08-04 22:52 . 2008-08-04 23:35 <DIR> d

C:\Program Files\RegCure
2008-08-04 16:22 . 2008-08-04 16:22 <DIR> d

C:\Program Files\Windows Sidebar
2008-08-04 16:20 . 2008-08-09 12:38 <DIR> d

C:\Program Files\Symantec
2008-08-04 16:20 . 2008-08-04 17:05 <DIR> d

C:\Documents and Settings\All Users\Application Data\Symantec
2008-08-04 16:20 . 2008-08-09 12:37 123,952 --a

C:\WINDOWS\system32\drivers\SYMEVENT.SYS
2008-08-04 16:20 . 2008-08-09 12:37 60,800 --a

C:\WINDOWS\system32\S32EVNT1.DLL
2008-08-04 16:20 . 2008-08-09 12:37 10,671 --a

C:\WINDOWS\system32\drivers\SYMEVENT.CAT
2008-08-04 16:20 . 2008-08-09 12:37 805 --a

C:\WINDOWS\system32\drivers\SYMEVENT.INF
2008-08-03 17:16 . 2008-08-03 17:16 <DIR> d

C:\Program Files\IrfanView
2008-08-03 16:28 . 2008-08-12 22:20 54,156 --ah

C:\WINDOWS\QTFont.qfn
2008-08-03 16:28 . 2008-08-03 16:28 1,409 --a

C:\WINDOWS\QTFont.for
2008-07-30 11:02 . 2008-07-30 11:14 <DIR> d

C:\Documents and Settings\Owner\Application Data\MSNInstaller
2008-07-28 16:34 . 2008-04-13 19:12 159,232 --a

C:\WINDOWS\system32\ptpusd.dll
2008-07-28 16:34 . 2001-08-17 22:36 5,632 --a

C:\WINDOWS\system32\ptpusb.dll
2008-07-26 15:43 . 2008-07-26 15:43 <DIR> d

C:\Program Files\Microsoft Easy Assist
2008-07-23 10:04 . 2008-07-23 10:04 <DIR> d

C:\Documents and Settings\LocalService\Application Data\Talkback

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-08-13 15:50

d

w C:\Program Files\Common Files\Symantec Shared
2008-08-13 01:48

d

w C:\Program Files\MSECache
2008-08-13 00:48

d

w C:\Documents and Settings\All Users\Application Data\Google Updater
2008-08-12 22:49

d

w C:\Documents and Settings\Owner\Application Data\MSN6
2008-08-06 00:26

d

w C:\Documents and Settings\Owner\Application Data\Simple Star
2008-08-05 04:42

d

w C:\Program Files\Norton 360
2008-08-04 21:08

d

w C:\Documents and Settings\Owner\Application Data\Symantec
2008-07-30 22:42 23,888 ----a-w C:\WINDOWS\system32\drivers\COH_Mon.sys
2008-07-30 22:28 706 ----a-w C:\WINDOWS\system32\drivers\COH_Mon.inf
2008-07-30 22:28 10,537 ----a-w C:\WINDOWS\system32\drivers\coh_mon.cat
2008-06-28 20:40 2,360 ----a-w C:\Documents and Settings\Owner\Application Data\wklnhst.dat
2008-06-26 01:08

d

w C:\Program Files\Picasa2
2008-06-26 00:09

d

w C:\Program Files\Google
2008-06-20 11:51 361,600 ----a-w C:\WINDOWS\system32\drivers\tcpip.sys
2008-06-20 11:40 138,496 ----a-w C:\WINDOWS\system32\drivers\afd.sys
2008-06-20 11:08 225,856 ----a-w C:\WINDOWS\system32\drivers\tcpip6.sys
2008-06-13 19:14 31,280 ----a-w C:\WINDOWS\system32\drivers\SymIM.sys
2008-06-13 19:14 13,093 ----a-w C:\WINDOWS\system32\drivers\SymRedir.cat
2008-06-13 19:14 1,611 ----a-w C:\WINDOWS\system32\drivers\SymRedir.inf
2008-06-13 19:13 96,432 ----a-w C:\WINDOWS\system32\drivers\symfw.sys
2008-06-13 19:13 41,008 ----a-w C:\WINDOWS\system32\drivers\symndisv.sys
2008-06-13 19:13 38,576 ----a-w C:\WINDOWS\system32\drivers\symids.sys
2008-06-13 19:13 37,424 ----a-w C:\WINDOWS\system32\drivers\symndis.sys
2008-06-13 19:13 22,320 ----a-w C:\WINDOWS\system32\drivers\symredrv.sys
2008-06-13 19:13 184,240 ----a-w C:\WINDOWS\system32\drivers\symtdi.sys
2008-06-13 19:13 13,616 ----a-w C:\WINDOWS\system32\drivers\symdns.sys
2008-06-13 11:05 272,128

w C:\WINDOWS\system32\drivers\bthport.sys
2008-05-10 21:04 32,768 --sha-w C:\WINDOWS\system32\config\systemprofile\Local Settings\History\History.IE5\MSHist012008051020080511\index.dat
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\OverlayExcluded]
@="{4433A54A-1AC8-432F-90FC-85F045CF383C}"
[HKEY_CLASSES_ROOT\CLSID\{4433A54A-1AC8-432F-90FC-85F045CF383C}]
2008-02-26 03:34 576352 --a

C:\Program Files\Common Files\Symantec Shared\Backup\buShell.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\OverlayPending]
@="{F17C0B1E-EF8E-4AD4-8E1B-7D7E8CB23225}"
[HKEY_CLASSES_ROOT\CLSID\{F17C0B1E-EF8E-4AD4-8E1B-7D7E8CB23225}]
2008-02-26 03:34 576352 --a

C:\Program Files\Common Files\Symantec Shared\Backup\buShell.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\OverlayProtected]
@="{476D0EA3-80F9-48B5-B70B-05E677C9C148}"
[HKEY_CLASSES_ROOT\CLSID\{476D0EA3-80F9-48B5-B70B-05E677C9C148}]
2008-02-26 03:34 576352 --a

C:\Program Files\Common Files\Symantec Shared\Backup\buShell.dll

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2008-04-13 19:12 15360]
"Simple Star PhotoShow Media Manager"="C:\PROGRA~1\SIMPLE~1\PHOTOS~1\data\Xtras\mssysmgr.exe" [2006-01-13 16:22 233472]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPLpr"="C:\Program Files\Synaptics\SynTP\SynTPLpr.exe" [2004-11-04 18:47 98394]
"SynTPEnh"="C:\Program Files\Synaptics\SynTP\SynTPEnh.exe" [2004-11-04 18:47 688218]
"RemoteControl"="C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe" [2004-11-02 22:24 32768]
"Recguard"="C:\WINDOWS\SMINST\RECGUARD.EXE" [2002-09-14 01:42 212992]
"NeroFilterCheck"="C:\WINDOWS\system32\NeroCheck.exe" [2001-07-09 13:50 155648]
"lxdfmon.exe"="C:\Program Files\Lexmark 6500 Series\lxdfmon.exe" [2007-06-11 08:53 455600]
"lxdfamon"="C:\Program Files\Lexmark 6500 Series\lxdfamon.exe" [2007-06-01 03:06 20480]
"Lexmark 6500 Series Fax Server"="C:\Program Files\Lexmark 6500 Series\fm3032.exe" [2007-06-11 08:56 308144]
"Corel File Shell Monitor"="C:\Program Files\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe" [2007-10-30 20:52 16200]
"ATIPTA"="C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe" [2005-02-01 23:05 339968]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [2008-02-18 14:37 51048]
"osCheck"="C:\Program Files\Norton 360\osCheck.exe" [2008-02-26 09:50 988512]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe" [2008-06-10 04:27 144784]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"RunNarrator"="Narrator.exe" [2008-04-13 19:12 53760 C:\WINDOWS\system32\narrator.exe]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2008-04-23 03:38:16 29696]
BigFix.lnk - C:\Program Files\BigFix\BigFix.exe [2005-06-25 07:16:56 1742384]
Microsoft Office OneNote 2003 Quick Launch.lnk - C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE [2007-04-19 13:49:52 64864]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"vidc.GEOX"= C:\WINDOWS\system32\GeoCodec.dll
"vidc.GEOV"= C:\WINDOWS\system32\GeoCodec.dll
"vidc.GMP4"= C:\WINDOWS\system32\GXAMP4.dll
"vidc.GM40"= C:\WINDOWS\system32\GXAMP4.dll
"msacm.geoadpcm"= C:\WINDOWS\system32\GeoADPCM.acm
"vidc.G264"= C:\WINDOWS\system32\GX264.dll

[HKLM\~\startupfolder\C:^Documents and Settings^Owner^Start Menu^Programs^Startup^MagicDisc.lnk]
backup=C:\WINDOWS\pss\MagicDisc.lnkStartup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Picasa Media Detector]
--a

2008-02-25 20:23 443968 C:\Program Files\Picasa2\PicasaMediaDetector.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
--a

2005-06-25 07:18 98304 C:\Program Files\QuickTime\qttask.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"C:\\Program Files\\Lexmark 6500 Series\\lxdfamon.exe"=
"C:\\Program Files\\Lexmark 6500 Series\\frun.exe"=
"C:\\Program Files\\Abbyy FineReader 6.0 Sprint\\Scan\\ScanMan6.exe"=
"C:\\Program Files\\Lexmark 6500 Series\\lxdfmon.exe"=
"C:\\WINDOWS\\system32\\lxdfcfg.exe"=
"C:\\WINDOWS\\system32\\lxdfcoms.exe"=
"C:\\WINDOWS\\system32\\spool\\drivers\\w32x86\\3\\lxdfpswx.exe"=
"C:\\WINDOWS\\system32\\spool\\drivers\\w32x86\\3\\lxdftime.exe"=
"C:\\WINDOWS\\system32\\spool\\drivers\\w32x86\\3\\lxdfjswx.exe"=
"C:\\Program Files\\Lexmark 6500 Series\\LXDFFax.exe"=
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"=
"C:\\Program Files\\MSN Messenger\\livecall.exe"=
"C:\\Program Files\\LimeWire\\LimeWire.exe"=
"C:\\WINDOWS\\system32\\spool\\drivers\\w32x86\\3\\lxdfwbgw.exe"=
"C:\\Program Files\\Lexmark 6500 Series\\Wireless\\lxdfwpss.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"3389:TCP"= 3389:TCP:@xpsp2res.dll,-22009

S3 COH_Mon;COH_Mon;C:\WINDOWS\system32\Drivers\COH_Mon.sys [2008-07-30 17:42]
S3 PTDMBus;PANTECH USB Modem Composite Device Driver ;C:\WINDOWS\system32\DRIVERS\PTDMBus.sys [2007-08-17 20:56]
S3 PTDMMdm;PANTECH USB Modem Drivers ;C:\WINDOWS\system32\DRIVERS\PTDMMdm.sys [2007-08-17 20:56]
S3 PTDMVsp;PANTECH USB Modem Serial Port ;C:\WINDOWS\system32\DRIVERS\PTDMVsp.sys [2007-08-17 20:56]
S3 PTDMWWAN;PANTECH USB Modem WWAN Driver;C:\WINDOWS\system32\DRIVERS\PTDMWWAN.sys [2007-08-17 20:56]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\D]
\Shell\AutoRun\command - C:\WINDOWS\system32\RunDLL32.EXE Shell32.DLL,ShellExec_RunDLL Info.exe folder.htt 480 480

*Newly Created Service* - CATCHME
*Newly Created Service* - COMHOST
*Newly Created Service* - PROCEXP90
.
Contents of the 'Scheduled Tasks' folder

2008-08-13 C:\WINDOWS\Tasks\Check Updates for Windows Live Toolbar.job
- C:\Program Files\Windows Live Toolbar\MSNTBUP.EXE [2007-10-19 12:20]

2005-08-05 C:\WINDOWS\Tasks\ISP signup reminder 1.job
- C:\WINDOWS\system32\OOBE\oobebaln.exe [2008-04-13 19:12]

2005-08-05 C:\WINDOWS\Tasks\ISP signup reminder 2.job
- C:\WINDOWS\system32\OOBE\oobebaln.exe [2008-04-13 19:12]

2005-08-05 C:\WINDOWS\Tasks\ISP signup reminder 3.job
- C:\WINDOWS\system32\OOBE\oobebaln.exe [2008-04-13 19:12]

2008-08-13 C:\WINDOWS\Tasks\RegCure Program Check.job
- C:\Program Files\RegCure\RegCure.exe [2008-04-21 16:21]

2008-08-09 C:\WINDOWS\Tasks\RegCure.job
- C:\Program Files\RegCure\RegCure.exe [2008-04-21 16:21]
.
.

Supplementary Scan

.
FireFox -: Profile - C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\zyvagc11.default\
FireFox -: prefs.js - SEARCH.DEFAULTURL - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=

**************************************************************************

catchme 0.3.1361 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-08-13 11:12:20
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

**************************************************************************
.
Completion time: 2008-08-13 11:17:28
ComboFix-quarantined-files.txt 2008-08-13 16:16:17

Pre-Run: 48,987,222,016 bytes free
Post-Run: 48,954,978,304 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
C:\CMDCONS\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect

213 --- E O F --- 2008-08-13 04:45:50

Trogan · August 2008

Hi,

Please do the following...

1. I see you had a USB infection...

Please download Flash_Disinfector and save it to your desktop.
Double click to run it.
You will be prompted to plug in your flash drive. Plug it in.
Flash_Disinfector will start disinfecting your flash and hard drives. This takes a few seconds. Your desktop will disappear in the meantime.
When done, a message box will appear. Click OK. Your desktop should now appear. If it doesn't, press Ctrl + Shift + Esc to open Task Manager.
Click on File > New Task (Run...). Type in explorer.exe and press Enter. Your desktop should now appear.

Apart from that, everything looks fine.

lucy's mom · August 2008

Trogan wrote:

You will be prompted to plug in your flash drive. Plug it in.

The only flash drive I can think of is my Verizon wireless internet card which has some storage on it too. Is that the one I should use? I sure wouldn't want to mess it up!

Trogan · August 2008

As far as I'm aware, Flash_Disinfector will not mess up your wireless card. However, when the prompt appears just click OK and let the tool continue.

lucy's mom · August 2008

Okay, that's done!

I wanted to ask you something else... I had a meeting online last night using Java and it kept freezing up. Even with all the other problems I've been having with my computer, I've never had a problem with Java and being able to stay connected in the board (chat) room. I know that you had me download something from the Java website while we were working on it, could that have something to do with it?

Also, have you had time to look at my new thread concerning my desktop pc? I started a new thread for it yesterday.

Thank you.

Trogan · August 2008

With which broswers; IE or Firefox?

I'll have a look at your other thread now.

Too many computer problems...

Comments