Bugs Eating My Screen

markr21

My backdrop has a message on it that says:Warning! Spyware detected on your computer! Install an antivirus or spyware remover to clean your computer. I can use my computer but when it sits idle for a while, bugs start eating my screen. When I move the mouse it goes back just like turning off the screensaver. There is also no screensaver or backdrop tab in my display window in control panel.

Veka

Hey markr21

Please print out these directions or save them into desktop as text file.

Download Malwarebytes' Anti-Malware and RSIT to your desktop.

Step 1:

• Double Click mbam-setup.exe to install the application.
• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.

Once the program has loaded, please reboot into Safe Mode:

Restart your computer and as soon as it starts booting up again continuously tap F8.
A menu should come up where you will be given the option to enter Safe Mode.

• Once in Safe Mode, please run MBAM and select "Perform full Scan", then click Scan.
• The scan may take some time to finish, so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

Please include MBAM's log in your next reply.

Step 2:

• When back in Normal mode, please double click on RSIT.exe to run RSIT.
• Click Continue at the disclaimer screen.
• Once it has finished, two logs will open.
• Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

Post the MBAM's log and both log.txt and info.txt logs.

markr21

Hi Vekarppe,

Thanks for the reply and info. My internet security is with at&t. I had called them last week about my problem. They were supposed to call me back within 24 hours. After a week, I gave up on them, found this forum and started a thread. As luck would have it, they (at&t tech. support) called me back yesterday. Their technician connected with my computer and fixed my problem using the software that you suggested. Although my problem has been solved for now, THANKS AGAIN for your support and I will keep your instructions in case it happens again.

Veka

Glad we could be of assistance! The help you received here was free.

This topic is now closed. If you wish it reopened, please send a Private Message to Trogan with a link to your thread.

If you are not the user who started this thread, you must start your own Thread instead

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